Interaction Workspace 8.0.0 .NET Developer's Guide and API Reference
Interaction Workspace Extension Samples

The following topics provide details about the Interaction Workspace Extension Samples:

Introducing Interaction Workspace Extension Samples

The Interaction Workspace Extension Samples provide developers with examples of various use cases. Recommended best practices to modify the out-of-the-box version of Interaction Workspace are used in these code samples. Genesys recommends that you examine the samples before making changes to Interaction Workspace.

Locating the Extension Samples

The Interaction Workspace Extension Samples are included in the Interaction Workspace SDK along with this documentation. The Interaction Workspace SDK contains everything that a software developer requires for customizing Interaction Workspace, including:

Use Cases Illustrated in the Sample

The following use cases are included in the samples:

Deploying and Executing the Extension Samples
  1. Run the setup.exe program to use the wizard to install the Interaction Workspace.
  2. Click Next in the Welcome dialog box.
  3. Select Install Interaction Workspace Developer's Toolkit from the Select Options dialog.
  4. Click Next. The Ready to Install dialog box opens.
  5. Click Install.
  6. When installation completes, the Installation Complete window opens. Click Finished. For more information about installing the Interaction Workspace Developer's Toolkit, see the Interaction Workspace 8.0.0 Deployment Guide.
  7. Verify that the following directories are installed:
    • C:\Program Files\GCTI\Interaction Workspace\InteractionWorkspace\ (This folder contains all of the required binaries).
    • C:\Program Files\GCTI\Interaction Workspace\Samples\Genesyslab.Desktop.Modules.ExtensionSample\ (This folder contains the sample solution file).
  8. To open the Extension Sample in Visual Studio 2008, click the Genesyslab.Desktop.Modules.ExtensionSample.sln solution file.
  9. Build the solution.
  10. Open the project property dialog box, and click the Debug tab.
  11. In the Start Action section, select the Start external program option, and in the text field type: C:\Program Files\GCTI\Interaction Workspace\Samples\Genesyslab.Desktop.Modules.ExtensionSample\bin\Debug\InteractionWorkspace.exe (the default debug build location).
  12. Run the sample code to see the customization.
  13. Follow the steps in the section titled Deploying Your Custom Module Into Our Out-Of-The-Box Application to deploy the customization samples.
Additional Information

Refer to the Genesys Developer Documentation CD or the Genesys Developer website, DevZone. DevZone is available at http://www.genesyslab.com/developer. It contains the latest versions of all Software Development Kit (SDK) documents, and forums, along with other important sources of developer-related information.

Genesys DevZone

For additional information about the Genesys Telecommunications Laboratories, Inc., see our Technical Support website.

The following documentation contains information about Interactive Workspace. Genesys recommends that you consult the Deployment Guide first.

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