A Tenant is a business whose customer interactions are enabled or enhanced through services offered by a third party, typically a telecommunications service provider.
From a functional standpoint, each tenant in a multi-tenant environment is a contact center (single or multi-site) completely equipped to process customer interactions.
From an architectural standpoint, however, most of the hardware and software that tenants use to enable or enhance those interactions belongs to the service provider.
Filter Name | Type | Description |
---|---|---|
dbid | int |
|
name | string |
|
state | int |
CfgObjectState ).
If specified, Configuration Server
will return information only about tenants that are currently in
this state.
|
all_tenants | int |
|
DBID
—
isServiceProvider
—
CfgFlag
)
Read-only (set automatically when a tenant is created).
name
—
password
—
address
—
chargeableNumber
—
tenantPersonDBID
—
providerPersonDBID
—
serviceInfo
—
isSuperTenant
—
tenantDBIDs
—
state
—
CfgObjectState
userProperties
—
defaultCapacityRuleDBID
—
CfgScript
)
associated with this tenant.
defaultContractDBID
—
CfgObjectiveTable
)
associated with this tenant.
Deletion of Tenant X will cause the following events set out in the order of arrival:
tenantDBIDs
of all applications
associated with Tenant X (see CfgApplication
)
CfgPerson
for
details)
CfgSwitch
for
details)
CfgEnumerator
for details)
CfgIVR
for
details)
The following tenant is pre-defined (scripted) in the Configuration Database before Configuration Server is started for the first time:
dbid = 1 isServiceProvider = CFGTrue name = “Environment” password = empty string isSuperTenant = CFGFalse state = CFGEnabled
This tenant (with DBID=1
) cannot be deleted
or modified in any way
The association between a solution and a tenant should be
made using assignedTenantDBID
within the
CfgService
object.
The tenant can not be deleted as long as contains persons serving as accounts for some server objects
Note: This XML was created using the Configuration Server 7.5 schema.
<CfgTenant> <DBID value="101" /> <isServiceProvider value="0" /> <name value="Default" /> <tenantPersonDBID value="0" /> <providerPersonDBID value="0" /> <isSuperTenant value="0" /> <state value="1" /> <defaultCapacityRuleDBID value="0" /> <defaultContractDBID value="0" /> </CfgTenant>