Skills are qualities or abilities that Agents possess. These Skills affect how Agents are placed in a contact center hierarchy.
Common skills include abilities in different languages, particular categories of product knowledge, or ability in particular types of sales.
Filter Name | Type | Description |
---|---|---|
tenant_dbid | int |
|
state | int |
CfgObjectState ). If specified, Configuration Server will return
information only about skills that are currently in this state.
|
dbid | int |
|
name | string |
|
DBID
—
name
—
tenantDBID
—
Tenant
that this skill belongs to. Mandatory. Once specified, cannot
be changed.
state
—
CfgObjectState
userProperties
—
Deletion of Skill X will cause the following events set out in the order of arrival:
skillLevels
of all agents that
were associated with Skill X
Note: This XML was created using the Configuration Server 7.5 schema.
<CfgSkill> <DBID value="101" /> <name value="Skill" /> <tenantDBID value="1" /> <state value="1" /> </CfgSkill>