Scripts identify processing scenarios or treatments that can be applied to customer interactions.
Filter Name | Type | Description |
---|---|---|
tenant_dbid | int |
|
script_type | int |
CfgScriptType ).
If specified, Configuration Server will return information only
about the script(s) of this type.
|
state | int |
CfgObjectState ). If specified, Configuration Server
will return information only about scripts that are currently in
this state.
|
dbid | int |
|
name | string |
|
capacity_tenant_dbid | int |
|
capacity_agent_dbid | int |
|
capacity_agent_group_dbid | int |
|
capacity_place_dbid | int |
|
capacity_place_group_dbid | int |
|
exclude_bytecode | int |
bytecode
binary option from the userProperties field will be returned. If
set in the filter, Configuration Server will return an empty list under this
option without regard to the actual content.
|
DBID
—
name
—
tenantDBID
—
Tenant
this script belongs to. Mandatory. Once specified, cannot
be changed.
index
—
type
—
CfgScriptType
contactPersonDBID
—
state
—
CfgObjectState
userProperties
—
resources
—
CfgObjectResource
). When used as an entry
in CfgDeltaHost
, it is a pointer to a list of resources
added to the existing list.
Only objects of type CfgAppPrototype
and
CfgScript
and
can be associated with Script object through resources
Deletion of Script X will cause the following events set out in the order of arrival:
scriptDBID
field
set to Script X
scriptDBID
field
set to Script X
scriptDBID
field
set to Script X
scriptDBID
field
set to Script X
scriptDBID
field
set to Script X
reactionScriptDBIDs
or clearanceScriptDBIDs
field
capacityRuleDBID
field
set to Script X
capacityRuleDBID
field
set to Script X
capacityRuleDBID
field
set to Script X
capacityRuleDBID
field
set to Script X
defaultCapacityRuleDBID
field
set to Script X
Note: This XML was created using the Configuration Server 7.5 schema.
<CfgScript> <DBID value="101" /> <name value="Script" /> <tenantDBID value="101" /> <index value="0" /> <type value="5" /> <contactPersonDBID value="0" /> <state value="1" /> <userProperties> <list_pair key="Property"> <str_pair key="key" value="value" /> </list_pair> </userProperties> </CfgScript>