Configuration Platform SDK 7.6 API Reference

CfgPlaceGroup

Description

You can group Places if, according to the call-processing algorithms, the calls have to be distributed among a set of Places under the control of CTI applications rather than through the ACD mechanisms of the Switch.

As an example, consider a call-parking service, where a routing application transfers a call to one of the ports assigned to a call-parking Place Group and attaches the information about the treatment to be applied to that call while it is parked.


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Filter Keys

Filter Name Type Description
tenant_dbid int A unique identifier of a tenant. If specified, Configuration Server will return information only about the place groups that belong to this tenant.
place_dbid int A unique identifier of a place. If specified, Configuration Server will return information only about the place groups that include this place.
state int Current state of a place group (see CfgObjectState). If specified, Configuration Server will return information only about place groups that are currently in this state.
name string Name of a place group. Shall be specified as a character string. If specified, Configuration Server will return information only about the place group(s) with that name.
dbid int A unique identifier of a group. If specified, Configuration Server will return information only about this group.

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Attributes

groupInfo —  A pointer to the structure CfgGroup containing general information about this group. Mandatory.

placeDBIDs —  A pointer to the list of identifiers of the Places that form this group. NOTE: Configuration Server does not place any restrictions regarding the types of DNs in the places that form a group.


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Comments

The name of a place group must be unique within the tenant, but can coincide with the name of either an agent group or a DN group of the same tenant.

The name of a place group cannot be changed until there is at least one place listed in this group. See placeDBIDs property

Deletion of Place Group X will cause the following events set out in the order of arrival:


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XML Representation

Note: This XML was created using the Configuration Server 7.5 schema.

<CfgPlaceGroup>
	<CfgGroup>
		<DBID value="106" />
		<tenantDBID value="101" />
		<name value="APlaceGroup" />
		<capacityTableDBID value="0" />
		<quotaTableDBID value="0" />
		<state value="1" />
		<capacityRuleDBID value="0" />
		<siteDBID value="0" />
		<contractDBID value="0" />
	</CfgGroup>
	<placeDBIDs>
		<DBID value="111" />
		<DBID value="112" />
	</placeDBIDs>
</CfgPlaceGroup>


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See Also

CfgDeltaPlaceGroup


CfgPlace



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