Groups of Agents are typically set up to provide particular sets of contact center services.
Filter Name | Type | Description |
---|---|---|
tenant_dbid | int |
|
person_dbid | int |
|
state | int |
CfgObjectState ). If specified, Configuration Server
will return information only about agent groups that are currently
in this state.
|
name | string |
|
dbid | int |
|
groupInfo
—
CfgGroup
containing
general information about this group. Mandatory.
agentDBIDs
—
Agents
that form this group.
The name of an agent group must be unique within the tenant, but can coincide with the name of either a place group or a DN group of the same tenant.
The name of an agent group cannot be changed until there is
at least one agent listed in this group. See agentDBIDs property
Deletion of Agent Group X will cause the following events set out in the order of arrival:
campaignGroups
of all campaigns
that included Agent Group X
Note: This XML was created using the Configuration Server 7.5 schema.
<CfgAgentGroup> <CfgGroup> <DBID value="107" /> <tenantDBID value="101" /> <name value="AGroup" /> <capacityTableDBID value="0" /> <quotaTableDBID value="0" /> <state value="1" /> <capacityRuleDBID value="0" /> <siteDBID value="0" /> <contractDBID value="0" /> </CfgGroup> <agentDBIDs> <DBID value="120" /> <DBID value="121" /> </agentDBIDs> </CfgAgentGroup>