Action coding enables agents to report the business results of customer interactions, as well as to explain the reasons for certain operations.
After you select an appropriate code from a menu of predefined Action Codes, the code is passed along with its related request. The code then returns with the event, which indicates that the request has been successfully processed. Eventually, the code is stored in the reporting database.
You can supplement each Action Code with a number of Subcodes that more precisely characterize the reasons for a certain action.
Filter Name | Type | Description |
---|---|---|
tenant_dbid | int |
|
code_type | int |
CfgActionCodeType ). If specified, Configuration Server will return
information only about the action codes of this type.
|
state | int |
CfgObjectState ). If specified, Configuration Server will return
information only about action codes that are currently in this state.
|
dbid | int |
|
name | string |
|
DBID
—
tenantDBID
—
Tenant
that this action code belongs to. Mandatory. Once specified,
cannot be changed.
name
—
type
—
CfgActionCodeType
. Mandatory.
Once specified, cannot be changed.
code
—
subcodes
—
CfgSubcode
). When used as an entry in CfgDeltaActionCode
(see below), it is a pointer to a list of subcodes added to the existing list.
state
—
CfgObjectState
userProperties
—
Note: This XML was created using the Configuration Server 7.5 schema.
<CfgActionCode> <DBID value="101" /> <tenantDBID value="1" /> <name value="Action" /> <type value="9" /> <code value="3" /> <state value="1" /> <userProperties> <list_pair key="Property"> <str_pair key="key" value="value" /> </list_pair> </userProperties> </CfgActionCode>