Objective Records define records within Objective Table objects. The
mediaTypeDBID, serviceTypeDBID
and customerSegmentDBID
properties are mandatory. They compose a unique key for these records within the
Objective Table that contains them.
mediaTypeDBID
—
Media Type
to which this objective table
record is allocated. Mandatory. Once specified, cannot be changed.
Only enumerator values belonging to the enumerator with name MediaType
are allowed in this field.
serviceTypeDBID
—
Service Type
this objective table
record is associated with. Mandatory. Once specified, cannot be
changed. Only enumerator values belonging to the enumerator with
name ServiceType
are allowed in this field.
customerSegmentDBID
—
Customer Segment
this objective
table record is associated with. Mandatory. Once specified, cannot
be changed. Only enumerator values belonging to the enumerator with
name CustomerSegment
are allowed in this field.
objectiveTreshold
—
objectiveDelta
—
contractDBID
—
IT Contract
associated with this Objective Record.
The following table presents the default objectiveThreshold values for corresponding media types.
MediaType | objectiveThreshhold (default values) |
---|---|
Voice | 20 sec |
voip | 20 sec |
24 hours (60x60x24=86400 sec) | |
Vmail | 24 hours (60x60x24=86400 sec) |
Smail | 24 hours (60x60x24=86400 sec) |
Chat | 20 sec |
Video | 20 sec |
Cobrowsing | - |
Whiteboard | - |
Appsharing | - |
Webform | 24 hours (60x60x24=86400 sec) |
Workitem | 24 hours (60x60x24=86400 sec) |
Callback | 1 hour (3600 sec) |
Fax | 24 hours (60x60x24=86400 sec) |
Imchat | 20 sec |
Busevent | 1 hour (60x60=3600 sec) |
Alert | 20 sec |
Sms | 20 sec |
Any | 24 hours (60x60x24=86400 sec) |