Agent Logins are unique codes defined within a Switch and assigned to agents. They identify which Agent is working at which Place during a particular working session.
Configuration of Agent Logins in the Configuration Database must exactly match the configuration of those Agent Logins in the switching system. Before adding or deleting a particular Agent Login, make sure that the same change was made in the database of the switching system.
When you specify Agent Logins as objects in a Switch, they are not associated with any particular agents.
Filter Name | Type | Description |
---|---|---|
tenant_dbid | int |
|
switch_dbid | int |
|
state | int |
CfgObjectState ). If specified, Configuration Server
will return information only about agent logins that are currently
in this state.
|
login_code | string |
|
dbid | int |
|
no_person_dbid | int |
|
DBID
—
switchDBID
—
Switch
to which this agent login belongs. Mandatory. Once specified,
cannot be changed.
tenantDBID
—
Tenant
to which this agent login belongs. Read-only (set automatically
according to the current value of
tenantDBID
of the switch specified in switchDBID
).
See type CfgSwitch
.
loginCode
—
state
—
CfgObjectState
override
—
useOverride
—
override
value shall be used instead of
the loginCode
value for accessing this agent login
in certain types of routing. Recommended to be set to CFGTrue
by default.
See type CfgFlag
.
switchSpecificType
—
password
—
Deletion of Agent Login X will cause the following events set out in the order of arrival:
agentLogins
of the agent who
had Agent Login X assigned
Note: This XML was created using the Configuration Server 7.5 schema.
<CfgAgentLogin> <DBID value="101" /> <switchDBID value="102" /> <tenantDBID value="1" /> <loginCode value="001" /> <state value="1" /> <userProperties> <list_pair key="Property"> <str_pair key="key" value="value" /> </list_pair> </userProperties> <useOverride value="2" /> <switchSpecificType value="1" /> </CfgAgentLogin>