A Place is a location that has one or more DNs operated by a single agent.
Configure Places and assign individual DNs to them in order to monitor performance and availability of Agents, Agent Groups, and Place Groups, and to provide this information to call-processing applications.
A typical Agent Place consists of two DNs: one DN that an agent uses to take customer calls and another DN the agent uses to make consultation calls and transfers. If you are using the multimedia options of the Genesys products, Places may have to be equipped with DNs of other types, such as E-mail Address.
Make sure the configuration of Places in the Configuration Database always matches the actual wiring arrangements in the contact center.
Filter Name | Type | Description |
---|---|---|
dbid | int |
|
tenant_dbid | int |
|
name | string |
|
state | int |
CfgObjectState ). If specified, Configuration Server
will return information only about places that are currently in
this state.
|
group_dbid | int |
|
dn_dbid | int |
|
no_dn_dbid | int |
|
person_dbid | int |
|
DBID
—
tenantDBID
—
Tenant
that this place belongs to. Mandatory. Once specified, cannot
be changed.
name
—
DNDBIDs
—
CfgDeltaPlace
(see below), it is a pointer
to a list of identifiers of the objects added to the existing list.
DNs assigned to the place must belong to the tenant specified by tenantDBID
above.
One DN cannot be assigned to more than one place. DNs of the following
types cannot be included into a place: CFGACDQueue, CFGRoutingPoint,
CFGVirtACDQueue, CFGVirtRoutingPoint, CFGTrunk, CFGTrunkGroup, CFGTieLine,
CFGTieLineGroup, CFGExtRoutingPoint
and CFGRoutingQueue.
CFGDestinationLabel, CFGServiceNumber,CFGAccessResource.
state
—
CfgObjectState
userProperties
—
capacityRuleDBID
—
CfgScript
)
associated with this place.
siteDBID
—
Site
(CfgFolder) with which this Place is associated.
contractDBID
—
Cost Contract
(CfgObjectiveTable) with which this Place is associated.
Deletion of Place X will cause the following events set out in the order of arrival:
placeDBIDs
of all place groups
that included Place X
placeDBID
of all persons who
had Place X assigned as the default place
Note: This XML was created using the Configuration Server 7.5 schema.
<CfgPlace> <DBID value="101" /> <tenantDBID value="1" /> <name value="001" /> <DNDBIDs> <DBID value="102" /> </DNDBIDs> <state value="1" /> <capacityRuleDBID value="0" /> <siteDBID value="0" /> <contractDBID value="0" /> </CfgPlace>