Interaction SDK
(Web Services)

com.genesyslab.ail.ws.monitor

Class Summary
MonitorEventAgentStatus Occurs when the status of a monitored agent changes.
MonitorEventMediaStatus Occurs upon a status change in a monitored media.
MonitorEventStatus Represents the current status of an agent or a media.

Enum Summary
MonitorAgentStatus Lists the possible status of a monitored agent.
MonitorDnType Lists the possible DN types of a VOICE media.
MonitorMediaStatus Lists the possible statuses of a media.
MonitorObjectType Lists the possible types of monitored objects.

Class Detail

MonitorEventAgentStatus

Occurs when the status of a monitored agent changes.

Fields:

  agentStatus  com.genesyslab.ail.ws.monitor.MonitorAgentStatus
   Returns the current status of this agent.

  mediaStatuses  com.genesyslab.ail.ws.monitor.MonitorEventMediaStatus[]
   Returns the status of this agent's medias .

  placeId  String
   Returns the identifier of the place on which the agent is sitting.

  userName  String
   Returns the user name of the monitored agent this event is about.

MonitorEventMediaStatus

Occurs upon a status change in a monitored media.

Fields:

  dnId  String
   Returns the DN ID if this media type is VOICE, otherwise null.

  mediaStatus  com.genesyslab.ail.ws.monitor.MonitorMediaStatus
   Returns the current status of this media.

  dnType  com.genesyslab.ail.ws.monitor.MonitorDnType
   Returns the DN type if this media type is VOICE, otherwise null.

  name  String
   Returns the name of this media. If the media type is VOICE, the name corresponds to DN number.

  switchName  String
   Returns the switch name of this DN if this media type is VOICE, otherwise null.

MonitorEventStatus

Represents the current status of an agent or a media.

Fields:

  agentStatus  com.genesyslab.ail.ws.monitor.MonitorEventAgentStatus
   The current status of an agent.

  mediaStatus  com.genesyslab.ail.ws.monitor.MonitorEventMediaStatus
   The current status of a media.

Enum Detail

MonitorAgentStatus

Lists the possible status of a monitored agent.

Members:

  LOGGED_OUT
   Agent is logged out of all his or her media.

  AFTER_CALL_WORK
   Agent is not ready/aftercallwork.

  NOT_READY
   Agent is not ready.

  READY
   Agent is ready.

  CALL_INBOUND
   Agent is in 'Call Inbound' status.

MonitorDnType

Lists the possible DN types of a VOICE media.

Members:

  OTHER
   Other.

  EXTENSION
   Extension.

  POSITION
   Position.

MonitorMediaStatus

Lists the possible statuses of a media.

Members:

  NOT_MONITORED
   Not monitored.

  LOGGED_OUT
   Logged out.

  AFTER_CALL_WORK
   After call work.

  NOT_READY
   Not ready.

  READY
   Ready.

  CALL_INBOUND
   Call Inbound.

  MONITORED
   Monitored.

MonitorObjectType

Lists the possible types of monitored objects.

Members:

  PERSON
   Person.

  QUEUE
   Queue.

Interaction SDK
(Web Services)