Interaction SDK
(Web Services)
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G

GENERAL_ERROR - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
General Error.
GENERAL_ERROR - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
General error.
GENERIC - a member in enum com.genesyslab.ail.ws.SwitchType
Generic switch type.
GET_PREVIEW_RECORD - a member in enum com.genesyslab.ail.ws.outbound.CampaignAction
Action of getting a preview record.
getAgentGroups - a method in service ResourceService
Returns a list of agent groups.
getAgentsDTO - a method in service AgentService
Retrieves a list of existing agents. index = 0 and length = -1 : returns all the agents. index = 0 and length = 8 : returns the first eight agents. index = 8 and length = 8 : returns the next eight agents. index = 7 and length = -1 : returns all the agents except the first seven.
getAttachedData - a method in service InteractionService
Retrieves the requested attached data on this interaction.
getAttachedDataProperties - a method in service ResourceService
Returns a list of attached data properties.
getCampaignsDTO - a method in service ExtendedOutboundService
Retrieves all the requested attributes on all the specified campaigns.
getCampaignsDTO - a method in service OutboundService
Retrieves all the requested attributes on all the specified campaigns.
getCategoriesDTO - a method in service SRLService
Returns information about the given categories of the SRL (Standard Response Library). For each category, in addition to the category data, this method returns data of the standard responses belonging to the category.
getCollaborativeReplyDTO - a method in service InteractionMailService
Gets the collaborative reply (if any) to a sent invitation.
getCommonsDTO - a method in service ResourceService
Returns all the contacts' common attributes.
getContactAttributeMetaDataById - a method in service ContactService
Retrieves a list of contact attributes metadata.
getContactAttributeMetaDataByName - a method in service ContactService
Retrieves a list of contact attribute metadata.
getContactAttributePredefinedMetaData - a method in service ContactService
Returns a list of all fixed contact attribute metadata.
getContactInfos - a method in service ContactService
Retrieves additional information on these contacts.
getContacts - a method in service ContactService
Retrieves all the requested attributes on these contacts.
getCustomAttachedDataById - a method in service ResourceService
Returns a list of custom attached data.
getCustomAttachedDataByName - a method in service ResourceService
Returns a list of custom attached data.
getDnsDTO - a method in service DnService
Retrieves all the requested attributes about DNs.
getDnsDTO - a method in service ResourceService
Returns a summary list of DNs.
getDnSummariesDTO - a method in service ResourceService
Returns the list of the summary DNs for a given switch. You can use DN of type VIRTUAL_ROUTING_POINT or ROUTING_POINT QUEUE when you call the IInteractionVoiceService.singleStepTransfer(....) method. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the DN summaries for the given switch. If index = 0 and length = 8, the method returns the first eight DN summaries. If index = 8 and length = 8, the method returns the next eight DN summaries. If index = 8 and length = -1, the method returns all the DN summaries except the first eight DN summaries.
getEnumerators - a method in service ResourceService
Returns the enumerators with these IDs.
getEvents - a method in service EventService
Retrieves events in pulling mode.
getExpertContextDTO - a method in service ExpertService
Retrieves the requested attributes from the interaction context associated with the given interaction if it is an expert contact interaction.
getHistoryDTO - a method in service HistoryService
Returns the history of this contact.
getInteractionArchivesDTO - a method in service InteractionService
Retrieves the interactions attributes with these DBIDs in the Archive database, if it exists.
getInteractionAttributeMetaDataById - a method in service ResourceService
Returns a list of interaction attribute metadata.
getInteractionAttributeMetaDataByName - a method in service ResourceService
Returns a list of interaction attribute metadata.
getInteractionsDTO - a method in service InteractionService
Retrieves all the requested attributes on these interactions.
getInteractionsDTOFromAgent - a method in service InteractionService
Retrieves all the requested attributes from the interactions on these agents.
getInteractionsDTOFromDn - a method in service InteractionService
Retrieves all the requested attributes from the interactions on these DNs.
getInteractionsDTOFromPlace - a method in service InteractionService
Retrieves all the requested attributes from the interactions on these places.
getMergeDetail - a method in service ContactService
Returns the details of the last merge action performed on the specified destination contact.
getOptions - a method in service SystemService
Returns options about the application that the AIL currently uses in the Configuration Layer.
getOutboundChainDTO - a method in service ExtendedOutboundService
Returns the requested attributes of an outbound chain according to its outbound chain ID.
getOutboundChainFromInteractionDTO - a method in service ExtendedOutboundService
Returns the requested attributes of the outbound chain associated with the given interaction ID.
getOutboundChainFromPlaceDTO - a method in service ExtendedOutboundService
Returns the requested attributes of an outbound chain.
getPersonIdByLoginIds - a method in service AgentService
Returns the identifiers (user name) of Person from login identifiers on a switch.
getPersonsDTO - a method in service AgentService
Retrieves all the requested attributes on persons.
getPersonsDTO - a method in service ResourceService
Returns a summary list of persons.
getPlacesDTO - a method in service PlaceService
Retrieves all the requested attributes on those places.
getPlacesDTO - a method in service ResourceService
Returns a summary list of places.
getPreviewRecordDTO - a method in service ExtendedOutboundService
Requests the sending of a new interaction and gets the associated outbound record data, if a record is available in this campaign.
getPreviewRecordDTO - a method in service OutboundService
Requests the sending of a new outbound interaction and gets the associated outbound record data, if a record is available in this campaign.
getQueues - a method in service WorkflowService
Retrieves all the workbin queues. Queues are defined in the Configuration Layer.
getQueuesDTO - a method in service ResourceService
Returns a summary list of queues.
getRecordDTO - a method in service CallbackService
Retrieves all the requested attributes about a callback record.
getRecordsDTO - a method in service ExtendedOutboundService
Returns the requested attributes of the specified records.
getRecordsDTO - a method in service OutboundService
Retrieves all the requested attributes on all the specified records.
getResourceProperties - a method in service AgentService
Returns a list of resource property
getRoutingDnsDTO - a method in service RoutingService
Retrieves all the requested attributes on the specified routing DNs.
getRoutingInteractionsDTO - a method in service RoutingService
Retrieves all the requested attributes on routing interactions.
getSentInvitationsDTO - a method in service InteractionMailService
Gets all sent parent invitations for this outgoing e-mail interaction.
getServersDescriptionDTO - a method in service SystemService
Retrieves all the requested attributes about the types of servers.
getServerVersion - a method in service SystemService
Returns the current Ail Services version (ex : 7.6.000.10).
getSkillsDTO - a method in service ResourceService
Returns a summary list of skills.
getStandardResponseBody - a method in service SRLService
Returns the body text of this standard response with the field codes replaced by their values.
getStandardResponseBodyCustomFieldCodes - a method in service SRLService
Returns the body text of this standard response with the custom field codes replaced by their values.
getStandardResponsesByCategoryDTO - a method in service SRLService
Returns the requested attributes about the standard responses of a category.
getStandardResponsesDTO - a method in service SRLService
Returns the requested attributes for each standard response.
getStandardResponsesFavoritesDTO - a method in service SRLService
Returns information about the favorite standard responses for each user.
getStandardResponseStructuredBody - a method in service SRLService
Returns the structured body text of this StandardResponse, with all field codes replaced by their values. To determine the type of body returned, test its MIME type by reading srl:structBodyMimeType attribute. Full names are defined as "FirstName + ' ' + LastName".
getStandardResponseStructuredBodyCustomFieldCodes - a method in service SRLService
Returns the structured body text of this StandardResponse, with all field codes replaced by their values. To determine the type of body returned, test its MIME type by reading srl:structBodyMimeType attribute. Full names are defined as FirstName + ' ' + LastName.
getSwitchInfos - a method in service DnService
Gets information about swithes.
getTopics - a method in service EventService
Retrieves all topics.
getVisibleAgentGroupsByAgent - a method in service ResourceService
Returns a list of agent groups according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the agent groups that the agent can see. If index = 0 and length = 8, the method returns the first eight agent groups. If index = 8 and length = 8, the method returns the next eight agent groups. If index = 8 and length = -1, the method returns all the agent groups except the first eight agent groups.
getVisibleDnsByAgentDTO - a method in service ResourceService
Returns a summary list of DNs according to the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the DN summaries for the given switch. If index = 0 and length = 8, the method returns the first eight DN summaries. If index = 8 and length = 8, the method returns the next eight DN summaries. If index = 8 and length = -1, the method returns all the DN summaries except the first eight DN summaries.
getVisiblePersonsByAgentDTO - a method in service ResourceService
Returns a summary list of persons according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the person summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight person summaries. If index = 8 and length = 8, the method returns the next eight person summaries. If index = 8 and length = -1, the method returns all the person summaries except the first eight person summaries.
getVisiblePlacesByAgentDTO - a method in service ResourceService
Returns a summary list of places according to the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the place summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight place summaries. If index = 8 and length = 8, the method returns the next eight place summaries. If index = 8 and length = -1, the method returns all the place summaries except the first eight place summaries.
getVisibleQueuesByAgentDTO - a method in service ResourceService
Returns a summary list of queues according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the queue summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight queue summaries. If index = 8 and length = 8, the method returns the next eight queue summaries. If index = 8 and length = -1, the method returns all the queue summaries except the first eight queue summaries.
getVisibleSkillsByAgentDTO - a method in service ResourceService
Returns a summary list of skills according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the skill summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight skill summaries. If index = 8 and length = 8, the method returns the next eight skill summaries. If index = 8 and length = -1, the method returns all the skill summaries except the first eight skill summaries.
getVisibleWorkbinsByAgentDTO - a method in service ResourceService
Returns a summary list of workbins according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the workbin summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight workbin summaries. If index = 8 and length = 8, the method returns the next eight workbin summaries. If index = 8 and length = -1, the method returns all the workbin summaries except the first eight workbin summaries.
getWorkbinContentForAgentDTO - a method in service WorkflowService
Retrieves all the requested attributes about the interactions of a workbin from anotherPlace. Workbins are defined in the Configuration Layer.
getWorkbinContentForAgentGroupDTO - a method in service WorkflowService
Retrieves the requested attributes about the interactions of a workbin from an agent group. Workbins are defined in the Configuration Layer.
getWorkbinContentForPlaceDTO - a method in service WorkflowService
Retrieves the requested attributes about the interactions of a workbin from anotherPlace. Workbins are defined in the Configuration Layer.
getWorkbinContentForPlaceGroupDTO - a method in service WorkflowService
Retrieves the requested attributes about the interactions of a workbin from a place group. Workbins are defined in the Configuration Layer.
getWorkbinContentFromInteractionIdsDTO - a method in service WorkflowService
Retrieves the workbin content as the DTOs of the given workbin interactions. Workbins are defined in the Configuration Layer.
getWorkbinsContentDTO - a method in service WorkflowService
Retrieves all the requested attributes about the interactions of a workbin. Workbins are defined in the Configuration Layer.
getWorkbinsContentForAllDTO - a method in service WorkflowService
Retrieves all the content of a workbin for all agents. Workbins are defined in the Configuration Layer.
getWorkbinsDTO - a method in service ResourceService
Returns a summary list of workbins.
getWorkbinsDTO - a method in service WorkflowService
Retrieves all the requested attributes about workbins. Workbins are defined in the Configuration Layer.
getWorkflowInteractionInfo - a method in service WorkflowService
Retrieves the workflow information of the given interaction from the Interaction Server. If the Interaction Server is not routing the interaction, the returned WorkflowInteractionInfo.status is unknown. This information is available for history items and workbin interactions.
GROUP_CALLBACK_ERROR - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
Group Callback Error.
GROUP_CALLBACK_ERROR - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
Group callback error.

Interaction SDK
(Web Services)
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z _