Interaction SDK
(Web Services)
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D

dailyFrom - an attribute of the outbound.record domain in service ExtendedOutboundService
The beginning of the time frame when this record can be called, in seconds from midnight.
dailyFrom - an attribute of the outbound.record domain in service OutboundService
The beginning of the time frame when this record can be called, in seconds from midnight.
dailyTill - an attribute of the outbound.record domain in service ExtendedOutboundService
The end of the time frame when this record can be called, in seconds from midnight.
dailyTill - an attribute of the outbound.record domain in service OutboundService
The end of the time frame when this record can be called, in seconds from midnight.
data - a field in class com.genesyslab.ail.ws.Attachment
The content of the attachment as a buffer.
data - a field in class com.genesyslab.ail.ws.agent.PersonDTO
The key-value pair attributes.
data - a field in class com.genesyslab.ail.ws.callback.RecordDTO
The key-value pair attributes.
data - a field in class com.genesyslab.ail.ws.dn.DnDTO
The key-value pair attributes.
data - a field in class com.genesyslab.ail.ws.expert.ExpertContextDTO
The DTO attributes.
data - a field in class com.genesyslab.ail.ws.history.HistoryItemDTO
The DTO attributes.
data - a field in class com.genesyslab.ail.ws.interaction.InteractionDTO
The key-value pair attributes.
data - a field in class com.genesyslab.ail.ws.outbound.CampaignDTO
The DTO attributes.
data - a field in class com.genesyslab.ail.ws.outbound.OutboundChainDTO
The DTO attributes.
data - a field in class com.genesyslab.ail.ws.outbound.OutboundRecordDTO
The DTO attributes.
data - a field in class com.genesyslab.ail.ws.place.PlaceDTO
The DTO attributes.
data - a field in class com.genesyslab.ail.ws.resource.DnSummaryDTO
The DTO attributes.
data - a field in class com.genesyslab.ail.ws.resource.PersonSummaryDTO
The DTO attributes.
data - a field in class com.genesyslab.ail.ws.resource.PlaceSummaryDTO
The DTO attributes.
data - a field in class com.genesyslab.ail.ws.resource.QueueSummaryDTO
The DTO attributes.
data - a field in class com.genesyslab.ail.ws.resource.SkillSummaryDTO
The DTO attributes.
data - a field in class com.genesyslab.ail.ws.resource.WorkbinSummaryDTO
The DTO attributes.
data - a field in class com.genesyslab.ail.ws.routing.RoutingDnDTO
The DTO attributes.
data - a field in class com.genesyslab.ail.ws.routing.RoutingInteractionDTO
The DTO attributes.
data - a field in class com.genesyslab.ail.ws.srl.SRLCategoryDTO
The category DTO attributes.
data - a field in class com.genesyslab.ail.ws.srl.StandardResponseDTO
The DTO attributes.
data - a field in class com.genesyslab.ail.ws.system.ServerDescriptionDTO
The DTO attributes.
data - a field in class com.genesyslab.ail.ws.workflow.WorkbinDTO
The DTO attributes.
data - a field in class com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO
The DTO attributes. Contains attributes from workbin-interaction.* domains.
DATABASE - a member in enum com.genesyslab.ail.ws.system.ServerType
Database server.
DATABASE_FAILED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Database failure
DATE - a member in enum com.genesyslab.ail.ws.contact.ContactAttributeMetaDataType
ContactAttribute type date.
DATE - a member in enum com.genesyslab.ail.ws.resource.InteractionAttributeMetaDataType
Interaction attribute type date.
date - a field in class com.genesyslab.ail.ws.interaction.chat.ChatEvent
The GMT date at which this message was created, in seconds.
date - a field in class com.genesyslab.ail.ws.interaction.chat.ChatMessage
The GMT date at which this message was created, in seconds.
date - a field in class com.genesyslab.ail.ws.interaction.cobrowse.CobrowseURL
The GMT date in seconds when this URL was CoBrowsed.
dateCreated - an attribute of the history domain in service HistoryService
The date of creation of this item.
dateCreated - an attribute of the interaction domain in service InteractionService
The date of creation of this interaction.
dateDelivered - an attribute of the workbin-interaction domain in service WorkflowService
The date the interaction was delivered.
datePlacedInQueue - an attribute of the workbin-interaction domain in service WorkflowService
The date the interaction was placed in the queue.
dateReceived - an attribute of the workbin-interaction domain in service WorkflowService
The date the interaction was received.
dateSent - an attribute of the interaction.mail domain in service InteractionMailService
The date time when the message was sent. This date time can be different from Interaction:dateCreated.
DBMANAGER_FAILED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
DB Manager failure
DBMANAGER_NO_DBCONNECTIONS - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Database connection unavailable
DDD - a member in enum com.genesyslab.ail.ws.routing.RouteType
Route to the domestic (in-country) number specified by the parameter destination.
DECLINE_INVITATION - a member in enum com.genesyslab.ail.ws.interaction.mail.InteractionMailAction
The 'decline invitation' action.
DECLINED - a member in enum com.genesyslab.ail.ws.interaction.mail.CollaborationStatus
Collaboration status declined.
declineInvitation - a method in service InteractionMailService
Declines a collaboration invitation.
DEFAULT - a member in enum com.genesyslab.ail.ws.routing.RouteType
Routing should be performed according to configuration preset by the switch.
default - a field in class com.genesyslab.ail.ws.resource.CustomAttachedDataValue
This is the default value.
default - a field in class com.genesyslab.ail.ws.resource.InteractionAttributeValue
true, if this attribute instance a default one.
defaultPlaceId - an attribute of the agent domain in service AgentService
ID of an agent's default place; null, if the agent has no default place. Refer to the Configuration Layer documentation to set default places to agents.
defaultValue - a field in class com.genesyslab.ail.ws.resource.Enumerator
The default value of this enumerator, if any.
DEL_USER_ANNOUNCEMENT - a member in enum com.genesyslab.ail.ws.routing.RoutingTreatmentType
Delete user announcement.
DELETE - a member in enum com.genesyslab.ail.ws.interaction.mail.InteractionMailAction
The 'delete' action.
delete - a method in service InteractionChatService
Deletes this interaction.
delete - a method in service InteractionMailService
Deletes this interaction.
delete - a method in service InteractionOpenMediaService
Deletes this interaction.
DELETE_FROM_CONFERENCE - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'delete from conference' action.
DELETED - a member in enum com.genesyslab.ail.ws.interaction.InteractionEventReason
Deleted.
DELETED - a member in enum com.genesyslab.ail.ws.outbound.OutboundChainReason
Reason deleted.
deleteFromConference - a method in service InteractionVoiceService
Deletes a party from the conference. This method can be used only by the party who has done the conference.
deleteResourceProperties - a method in service AgentService
Deletes a list of resource properties.
DESCRIPTION - a member in enum com.genesyslab.ail.ws.srl.SRLAttribute
The DESCRIPTION SRL attribute.
description - a field in class com.genesyslab.ail.ws.contact.ContactAttributeValue
The description.
description - a field in class com.genesyslab.ail.ws.contact.ContactMergeDetail
Returns the description of the last merge action performed.
description - a field in class com.genesyslab.ail.ws.resource.CustomAttachedData
The description of this CustomAttachedData as defined in the configuration layer.
description - a field in class com.genesyslab.ail.ws.resource.InteractionAttributeValue
The description.
description - a field in class com.genesyslab.ail.ws.resource.Enumerator
The enumerator description.
description - a field in class com.genesyslab.ail.ws.resource.EnumeratorValue
The description.
description - a field in class com.genesyslab.ail.ws.workflow.WorkflowQueue
The description of this queue.
description - an attribute of the outbound.campaign domain in service ExtendedOutboundService
The description of this campaign.
description - an attribute of the outbound.campaign domain in service OutboundService
The description of this campaign.
description - an attribute of the resource.queue domain in service ResourceService
The description of this queue. It is available in the queue/description annex.
description - an attribute of the srl-category domain in service SRLService
The description of this category.
description - an attribute of the srl domain in service SRLService
The description of this standard response.
DESTINATION_BUSY - a member in enum com.genesyslab.ail.ws.interaction.InteractionEventReason
Destination busy reason.
destinationContactAttributeValues - a field in class com.genesyslab.ail.ws.contact.ContactMergeDetail
Returns the attribute values of the destination contact before the merge was processed.
destinationContactId - a field in class com.genesyslab.ail.ws.contact.ContactMergeDetail
Returns the destination contact identifier for the last merge action.
DHARMA_LIKE - a member in enum com.genesyslab.ail.ws.SwitchType
Datavoice Dharma switch type.
DIAL_ERROR - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
Dial Error.
DIAL_ERROR - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
Dial error.
DIALING - a member in enum com.genesyslab.ail.ws.interaction.InteractionStatus
Interaction status dialing.
DIALING - a member in enum com.genesyslab.ail.ws.interaction.InteractionEventReason
Dialing reason.
DIALING_HELD - a member in enum com.genesyslab.ail.ws.interaction.InteractionStatus
Interaction status dialing but held.
DIRECT - a member in enum com.genesyslab.ail.ws.routing.RouteType
Reserved.
DIRECT_AGENT - a member in enum com.genesyslab.ail.ws.interaction.voice.MakeCallType
The call type is a direct call to agent.
DIRECT_AGENT - a member in enum com.genesyslab.ail.ws.routing.RouteType
DIRECT_BUSINESS_PHONE - a member in enum com.genesyslab.ail.ws.outbound.OutboundRecordPhoneType
Direct Business Phone.
DIRECT_PRIORITY - a member in enum com.genesyslab.ail.ws.interaction.voice.MakeCallType
The call type is a direct call to agent with Priority feature.
DIRECT_PRIORITY - a member in enum com.genesyslab.ail.ws.routing.RouteType
DISCONNECTED - a member in enum com.genesyslab.ail.ws.interaction.chat.ChatEventType
Event type disconnected.
displayName - a field in class com.genesyslab.ail.ws.contact.ContactAttributeMetaData
The attribute display name.
displayName - a field in class com.genesyslab.ail.ws.resource.CustomAttachedData
The display name of this CustomAttachedData as defined in the configuration layer.
displayName - a field in class com.genesyslab.ail.ws.resource.CustomAttachedDataValue
The display name of this CustomAttachedDataValue as defined in the configuration layer. The display name is intended for GUI purposes.
displayName - a field in class com.genesyslab.ail.ws.resource.InteractionAttributeMetaData
The attribute display name.
displayName - a field in class com.genesyslab.ail.ws.resource.Enumerator
The display name of this enumerator.
displayName - a field in class com.genesyslab.ail.ws.resource.EnumeratorValue
The display name of this value. This display name should be used for all GUI purposes.
displayName - a field in class com.genesyslab.ail.ws.resource.Timezone
displayName - a field in class com.genesyslab.ail.ws.workflow.WorkflowQueue
The display name of this queue.
displayName - an attribute of the resource.queue domain in service ResourceService
The display name of this queue. Genesys recommends that you use the display name for GUI purposes. It is available in the namespace/name annex.
displayName - an attribute of the workbin domain in service WorkflowService
The workbin display name.
DISTRIBUTED - a member in enum com.genesyslab.ail.ws.callback.RecordCallbackStatus
Status 'distributed'.
DIVERTED - a member in enum com.genesyslab.ail.ws.interaction.InteractionEventReason
Diverted reason.
DIVERTED - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionEventReason
Diverted reason.
DMS100_LIKE - a member in enum com.genesyslab.ail.ws.SwitchType
DMS 1000 switch type.
dn - a domain in service DnService
DN attributes definition
dn.user-data - a domain in service DnService
DN user attributes definition
DN_ADDED - a member in enum com.genesyslab.ail.ws.place.PlaceEventReason
A DN was added to this place.
DN_OUT_OF_SERVICE - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionEventReason
A treatment has not been applied.
DN_REMOVED - a member in enum com.genesyslab.ail.ws.place.PlaceEventReason
A DN was removed from this place.
DnAction - enum com.genesyslab.ail.ws.dn.DnAction
This enum lists the possible actions on a DN.
DnActionsPossible - class com.genesyslab.ail.ws.agent.DnActionsPossible
This class lists the possible actions that an agent can perform on this DN.
dnActionsPossible - an attribute of the agent domain in service AgentService
Updated possible agent actions on the DN related to the VoiceMediaEvent. Sent only on VoiceMediaEvent.
dnAdded - an attribute of the place domain in service PlaceService
The ID of the DN added into the place. Related to PlaceEventReason: DN_ADDED.
DND_ALREADY_OFF - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
'Do not disturb' is already off
DND_ALREADY_ON - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
'Do not disturb' is already on
DND_OFF - a member in enum com.genesyslab.ail.ws.dn.DnEventReason
The Do-Not-Disturb feature has been turned off.
DND_ON - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
'Do not disturb' is on for the target agent
DND_ON - a member in enum com.genesyslab.ail.ws.dn.DnEventReason
The Do-Not-Disturb feature has been turned on.
DND_STATUS_CHANGED - a member in enum com.genesyslab.ail.ws.place.PlaceEventReason
Do-Not-Disturb feature has been turned on or off.
dndStatus - an attribute of the dn domain in service DnService
The DND status of this DN. Note: Status.ON means here that an DNDOn event has been received on this DN. Status.OFF means that an DNDOff event has been received on this DN.
DnDTO - class com.genesyslab.ail.ws.dn.DnDTO
This class describes the DTO data for a DN.
DnEvent - an event in service DnService
DN event.
DnEvent - an event in service RoutingService
Routing DN event.
DnEventReason - enum com.genesyslab.ail.ws.dn.DnEventReason
This enum lists the possible event reasons on a DN.
dnEventReason - an attribute of the agent domain in service AgentService
DN event reason. Sent only on VoiceMediaEvent.
dnId - a field in class com.genesyslab.ail.ws.agent.DnActionsPossible
The DN identifier.
dnId - a field in class com.genesyslab.ail.ws.agent.DnWorkmodesPossible
The DN identifier.
dnId - a field in class com.genesyslab.ail.ws.dn.DnDTO
The DN identifier.
dnId - a field in class com.genesyslab.ail.ws.interaction.InteractionDnDTO
The DN identifier.
dnId - a field in class com.genesyslab.ail.ws.monitor.MonitorEventMediaStatus
Returns the DN ID if this media type is VOICE, otherwise null.
dnId - a field in class com.genesyslab.ail.ws.place.VoiceMediaInfo
The DN identifier.
dnId - a field in class com.genesyslab.ail.ws.resource.DnSummaryDTO
The DN identifier.
dnId - a field in class com.genesyslab.ail.ws.routing.RoutingDnDTO
The DN identifier.
dnId - a field in class com.genesyslab.ail.ws.routing.RoutingDnInteractionDTO
The DN identifier.
dnId - an attribute of the dn domain in service DnService
The DN identifier.
dnId - an attribute of the interaction.voice domain in service InteractionVoiceService
The DN on which this interaction is bound.
dnId - an attribute of the routing.dn domain in service RoutingService
The DN identifier.
dnId - an attribute of the routing.interaction domain in service RoutingService
The DN on which this interaction is bound.
dnIds - a field in class com.genesyslab.ail.ws.agent.AfterCallWorkVoiceForm
The after-call work action applies to those Dns. If this field is null, the after-call work action applies to all DNs associated with the agent specified in parameter of the afterCallwork() method.
dnIds - a field in class com.genesyslab.ail.ws.agent.LoginVoiceForm
The login() method is applied to these DNs. If this field is null, this method is applied to all DNs associated with this agent.
dnIds - a field in class com.genesyslab.ail.ws.agent.LogoutVoiceForm
The logout() method is applied to these DNs. If this field is null, this method is applied to all DNs associated with this agent.
dnIds - a field in class com.genesyslab.ail.ws.agent.ReadyVoiceForm
The Ready() or notReady() method is applied to these DNs. If this field is null, this method is applied to all DNs associated with this agent.
DNIS - an attribute of the interaction.voice domain in service InteractionVoiceService
The DNIS (Dialed Number Identification Service) parameter associated with this voice interaction.
DNIS - an attribute of the routing.interaction domain in service RoutingService
The DNIS (Dialed Number Identification Service) parameter associated with this voice interaction.
dnRemoved - an attribute of the place domain in service PlaceService
The ID of the DN removed from the place. Related to PlaceEventReason: DN_REMOVED.
dns - an attribute of the agent domain in service AgentService
All the DNs of the current place of this agent.
dns - an attribute of the place domain in service PlaceService
The list of DNs available on this place.
dnsActionsPossible - an attribute of the agent domain in service AgentService
Possible agent actions on each DN. The agent must be logged into a place; otherwise, null.
DnService - a service
The DN Service handles DN specifics.
DnStatus - enum com.genesyslab.ail.ws.dn.DnStatus
This enum lists the different status of a DN.
DnSummaryDTO - class com.genesyslab.ail.ws.resource.DnSummaryDTO
This class describes the DTO data for a DN summary.
DnSummaryType - enum com.genesyslab.ail.ws.resource.DnSummaryType
This enum lists the different summary types for a DN.
dnsWorkmodesPossible - an attribute of the agent domain in service AgentService
Possible agent workmodes on each DN. The agent must be logged on a place; otherwise, null.
dnsWorkmodesPossible - an attribute of the place domain in service PlaceService
The possible workmodes on each DN of this place.
dnType - a field in class com.genesyslab.ail.ws.monitor.MonitorEventMediaStatus
Returns the DN type if this media type is VOICE, otherwise null.
DnUserEvent - an event in service DnService
DN user event.
DnWorkmodesPossible - class com.genesyslab.ail.ws.agent.DnWorkmodesPossible
This class lists the workmode types that an agent can use with this DN.
DO_NOT_CALL - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
Do not call.
DO_NOT_CALL - a member in enum com.genesyslab.ail.ws.outbound.OutboundInteractionAction
Action of marking not to call a contact.
DO_NOT_CALL - a member in enum com.genesyslab.ail.ws.outbound.OutboundRecordAction
Action of marking not to call a record.
DO_NOT_HAVE_MEDIA - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Not logged in with specified media
DONE - a member in enum com.genesyslab.ail.ws.interaction.InteractionEventReason
Done reason.
done - a field in class com.genesyslab.ail.ws.srl.SRLFormResult
The action is done.
done - an attribute of the history domain in service HistoryService
true, if this interaction is terminated. .
done - an attribute of the interaction domain in service InteractionService
true if the interaction has been marked as terminated.
doNotCall - a method in service OutboundService
Prevents the current record (and all its chained records) from being dialed by any campaign, because of (for instance) the contact’s request. This action ends record processing in this interaction.
doNotCallChain - a method in service ExtendedOutboundService
Prevents the current record (and all its chained records) from being dialed by any campaign, because of (for instance) the contact’s request. Note: This method does not modify the interaction (if any) associated with the records of this chain.
doNotCallRecord - a method in service ExtendedOutboundService
Prevents this record (and only this one) from being dialed by any campaign, because of (for instance) the contact’s request.
doNotCallRecord - a method in service OutboundService
Prevents this record (and only this one) from being dialed by any campaign, because of (for instance) the contact’s request.
doNotCallRecordByPhoneNumber - a method in service ExtendedOutboundService
Marks the record (and chained records if all_chain is true) as Do Not Call. This method should be used when an agent updates data of a contact outside of the processing of a campaign (during an inbound call, for example) and is asked by this customer not to be called again.
doNotCallRecordByPhoneNumber - a method in service OutboundService
When an agent updates data of a contact out of campaign processing (during an inbound call, for example) and is asked by this customer not to be called again. If an agent of the campaign group is currently handling a record of this contact, that agent receives a cancel contact event.
DROPPED - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
Dropped.
DROPPED - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
Dropped.
DROPPED_NO_ANSWER - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
Dropped no answer.
DROPPED_NO_ANSWER - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
Dropped no answer.
DTMF_SENT - a member in enum com.genesyslab.ail.ws.interaction.InteractionEventReason
DTMF sent reason.
DUPLICATE_MEDIA_TYPES - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Duplicate media types specified
DUPLICATED_INTERACTION_ID - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Duplicate interaction id
DUPLICATED_PROPERTIES - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Duplicated properties detected
duration - an attribute of the interaction.chat domain in service InteractionChatService
The duration of this chat session in seconds.
duration - an attribute of the interaction.voice domain in service InteractionVoiceService
The duration of this call in seconds.

Interaction SDK
(Web Services)
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z _