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Interaction SDK (Web Services) |
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SUMMARY: ATTRIBUTE | METHOD | EVENT | DETAIL: ATTRIBUTE | METHOD | EVENT |
Attribute Summary | |
com.genesyslab.ail.ws.interaction.openmedia.InteractionOpenMediaAction[] |
interaction.open-media:actionsPossible Returns the actions possible. |
com.genesyslab.ail.ws.interaction.SuggestedCategory[] |
interaction.open-media:addSuggestedCategories Adds or updates the suggested categories for this chat. |
String[] |
interaction.open-media:availableQueuesForChildInteraction The queues in which a child interaction can be created. This corresponds to the 'Output Queues' of the Interaction Workflow Designer (IWD). |
String[] |
interaction.open-media:availableQueuesForThisInteraction The queues where this interaction can be put. This corresponds to the 'Input Queues' of the Interaction Workflow Designer (IWD). |
boolean |
interaction.open-media:canBeParent True if this thread is closed. If false, this interaction cannot have any child. |
String |
interaction.open-media:categoryId ID of the category assigned to this interaction (by manual override at the desktop level). |
String |
interaction.open-media:externalId External identifier that was assigned to this interaction. |
boolean |
interaction.open-media:isCategoryApproved Tells whether an agent has approved or disapproved the category ID assigned to the interaction. If null, no agent has given a feedback on the suggested category. If true, an agent has approved it. If false, an agent has disapproved it. Note: if false and if the assigned category has the max relevancy of the suggested categories, all the suggested categories are disapproved. |
boolean |
interaction.open-media:isMarkDoneAvailable true if this interaction can be stopped with no more processing. |
String |
interaction.open-media:openInteractionSubType The interaction sub-type. |
String |
interaction.open-media:openInteractionType The interaction type. |
String |
interaction.open-media:openMediaType The open media Type. |
String |
interaction.open-media:parentId Parent identifier of this interaction. |
String |
interaction.open-media:queue The queue of this interaction. Note that an interaction still is in the queue even when it is handled by an agent or a router. |
String |
interaction.open-media:structTextMimeType The MIME type of the structuredText field. Must comply with rules described in RFC 2046. See MimeType domain definition for further information. |
String |
interaction.open-media:structuredText The structured text of the interaction. It allows easy access to the structured interaction information. For an e-mail whose body is HTML-formatted, the structured text is the HTML body. For a chat transcript, the structured text is some formatted version of the transcript. |
com.genesyslab.ail.ws.interaction.SuggestedCategory[] |
interaction.open-media:suggestedCategories The suggested categories for this chat as a list of SuggestedCategory. |
String |
interaction.open-media:threadId Thread identifier. |
Method Summary | |
void |
answer Answers this interaction. |
com.genesyslab.ail.ws.interaction.InteractionDTO |
createInteractionOpenMediaAgentDTO Creates new InteractionOpenMedia, Inserts it in UCS if in list of saved medias (app option is multimedia/open-media-saved-list). |
com.genesyslab.ail.ws.interaction.InteractionDTO |
createInteractionOpenMediaPlaceDTO Creates new InteractionOpenMedia, Inserts it in UCS if in list of saved medias (app option is multimedia/open-media-saved-list). |
void |
delete Deletes this interaction. |
com.genesyslab.ail.ws.interaction.InteractionDTO[] |
findInteractions Find a list of interactions based on a single search argument |
com.genesyslab.ail.ws.interaction.InteractionDTO[] |
findInteractionsByQuery Find a list of interactions using an SQL expression |
void |
markDone Marks this interaction as done. |
void |
merge Moves this interaction into the history of another contact. This is useful if an agent discovers that the interaction has been assigned to the wrong contact, or that this interaction is duplicated elsewhere in the contact database. This method allows the agent to merge this interaction into the history of the correct contact, or to similarly merge all interactions that were mistakenly applied to this contact. |
com.genesyslab.ail.ws.interaction.InteractionDTO[] |
openInteractions Find and pull a list of interactions based on a single search argument |
com.genesyslab.ail.ws.interaction.InteractionDTO[] |
openInteractionsByQuery Find and pull a list of interactions using an SQL expression |
void |
placeInQueue Places an interaction into a queue. |
void |
release Releases this interaction. |
void |
stopProcessingIS Stops workflow of the interaction (delete in interaction server) |
void |
stopProcessingUCS Deletes interaction from UCS if delete parameter is true, otherwise sets interactionstatus to STOPPED. |
void |
submit Submits this interaction to the Interaction Server.. |
void |
transferAgent Transfers an interaction on another agent. |
void |
transferPlace Transfers an interaction on a place. |
void |
transferQueue Transfers an interaction on a queue. |
Event Summary |
Attribute Detail |
Attributes of domain interaction.open-media |
Type: com.genesyslab.ail.ws.interaction.openmedia.InteractionOpenMediaAction[]
Type: com.genesyslab.ail.ws.interaction.SuggestedCategory[]
Type: String[]
Type: String[]
Type: boolean
Type: String
Type: String
Type: boolean
Type: boolean
Type: String
Type: String
Type: String
Type: String
Type: String
Type: String
Type: String
Type: com.genesyslab.ail.ws.interaction.SuggestedCategory[]
Type: String
Method Detail |
String
void
String
String
String
String
String
String
String
String
com.genesyslab.ail.ws.KeyValue[]
String[]
com.genesyslab.ail.ws.interaction.InteractionDTO
String
String
String
String
String
String
String
String
com.genesyslab.ail.ws.KeyValue[]
String[]
com.genesyslab.ail.ws.interaction.InteractionDTO
String
void
String
String
String
String[]
int
com.genesyslab.ail.ws.interaction.InteractionDTO[]
String
String
"iwd_task_type = ? AND queue LIKE ?",
Object[]
new
Object [] { "CHILD", "IWD_CHILDPREPORCES%" }
String[]
int
com.genesyslab.ail.ws.interaction.InteractionDTO[]
String
void
String
String
boolean
void
String
String
String
String
String
String[]
int
com.genesyslab.ail.ws.interaction.InteractionDTO[]
String
String
"iwd_task_type = ? AND queue LIKE ?",
Object[]
new
Object [] { "CHILD", "IWD_CHILDPREPORCES%" }
String
String
String[]
int
com.genesyslab.ail.ws.interaction.InteractionDTO[]
String
String
void
String
void
String
com.genesyslab.ail.ws.interaction.openmedia.OMStopProcessingReason
void
String
boolean
void
String
String
void
String
String
String
void
String
String
String
void
String
String
String
void
Event Detail |
|
Interaction SDK (Web Services) |
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