The TConnectionId of this interaction as a string. This ID is internal T-Server data. Please consider this as an advanced
feature and instead use the interaction:interactionId attribute.
The TConnectionId of this interaction. This ID is an internal T-Server data. Consider this as an advanced feature and rather
use the interactionId attribute.
Switch-specific reasons that might have come with the TEvent that caused this event.
text - a field in class
com.genesyslab.ail.ws.interaction.chat.ChatEvent
The body text of this message. If the event type is ERROR_RECEIVED, the body text contains the error. If the event type is
MESSAGE_RECEIVED, the body text contains the chat message text.
text - a field in class
com.genesyslab.ail.ws.interaction.chat.ChatMessage
The displayable text of the interaction, without any structure or format information. To get the structured text for e-mails,
use the 'structuredText' attribute. It allows easy access to the interaction information. For emails, it's the plain text
body (if any). For chat, it's the text version of the transcript. For Cobrowse, it might include all the hyperlinks which
have been cobrowsed. Not applicable for voice.
Additional data that takes into account switch-specific features. Can be null. The value of the key-value can be a string,
an int, a byte[] or com.genesyslab.ail.ws.KeyValue[] type.
Switch-specific data. Can be null. Refer to your T-Server documentation for further information. The value of the key-value
can be a string, an int, a byte[] or com.genesyslab.ail.ws.KeyValue[] type.
Switch-specific data. Can be null. Refer to your T-Server documentation for further information. The value of the key-value
can be a string, an int, a byte[] or com.genesyslab.ail.ws.KeyValue[] type.
Forwards an incoming e-mail to an external agent. This method must be used after an agent has taken a pending external agent
e-mail, and the agent finally does not want to do reply, nor to mark it done, but wants to let it pending on the external
agent.
Sends or places InteractionInvitationIns into workbin or queue according to the type of the Participant: if Agent type: the
invitation in is transferred to this agent (push method to transfer into child agent desktop).