Services Summary |
AgentService |
This service is used to access data of agents or persons, and to perform agent actions. |
CallbackService |
Provides the callback service. |
ContactService |
Accesses the contacts' data stored in the Contact Server. |
DnService |
The DN Service handles DN specifics. |
EventService |
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NotifyService |
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ExpertService |
Provides the expert contact feature service. |
HistoryService |
The history of a contact. The history contains, in a tree structure, all interactions that the contact had with this contact
center. An interaction can have child interactions. For example, an agent's outgoing reply to an incoming email is the child
of the incoming email.
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InteractionService |
This service is used to set/retrieve the interaction attributes from a Dn, Place, Agent or Interaction. |
InteractionChatService |
This service handles the chat interactions with a customer. |
InteractionCobrowseService |
This service handles the co-browse interactions. |
InteractionMailService |
This service manages actions on e-mails exchanged between a customer and the Call Center. An InteractionMailIn is an e-mail
received by the Call Center, and an InteractionMailOut is an e-mail sent by the Call Center.
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InteractionOpenMediaService |
This service handles the open media interactions. |
InteractionVoiceService |
This service performs actions on voice interactions. |
MonitorService |
Access point to get real-time information such as agent status or predefined counter. |
ExtendedOutboundService |
Provides the extended outbound service. |
OutboundService |
Provides the outbound service. Deprecated, use ExtendedOutboundService instead. |
PlaceService |
Gives information about the places where agents can sit. |
ResourceService |
The Resource Service. |
RoutingService |
This service manages interactions that has been routed on a routing point. |
ScriptService |
The Script service. Internal use. |
SRLService |
The Standard Response Library service. |
SystemService |
The system service. |
WorkflowService |
The workflow service manages workbins and interactions stored in workbins. |