Interaction SDK
(Web Services)
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R

RAN - a member in enum com.genesyslab.ail.ws.routing.RoutingTreatmentType
RAN.
rawOffset - a field in class com.genesyslab.ail.ws.resource.Timezone
The amount of time in seconds to add to UTC to get standard time in this time zone. Because this value is not affected by daylight saving time.
READ_ONLY_PROPERTY - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Attempt to set/change read-only property
readOnly - a field in class com.genesyslab.ail.ws.resource.AttachedDataProperty
Is this attached data in read only mode. Checks wether an attached data can be modified by an agent. An agent application should not allow the user to delete or modify the attached data that are used for routing or other internal purposes.
READY - a member in enum com.genesyslab.ail.ws.agent.AgentDnAction
'ready' action.
READY - a member in enum com.genesyslab.ail.ws.agent.AgentMediaAction
'ready' action.
READY - a member in enum com.genesyslab.ail.ws.monitor.MonitorAgentStatus
Agent is ready.
READY - a member in enum com.genesyslab.ail.ws.monitor.MonitorMediaStatus
Ready.
READY - a member in enum com.genesyslab.ail.ws.place.VoiceMediaStatus
Ready status.
READY - a member in enum com.genesyslab.ail.ws.place.MediaStatus
Ready status.
READY - a member in enum com.genesyslab.ail.ws.resource.ActionCodeType
'ready' action code.
ready - a method in service AgentService
Sets ready this agent's DNs and media to ready.
ReadyVoiceForm - class com.genesyslab.ail.ws.agent.ReadyVoiceForm
This class defines a voice data form used by the agent service to perform an Ready or Not-ready agent action.
reason - a field in class com.genesyslab.ail.ws.agent.MediaForm
The reason associated to the media list. Null, if no reason.
reason - a field in class com.genesyslab.ail.ws.agent.PasswordReason
The last reason.
reason - a field in class com.genesyslab.ail.ws.contact.ContactMergeDetail
Returns the reason of the last merge action.
reason - an attribute of the callback.record domain in service CallbackService
The current callback record reason of this record's callback record status.
reason - an attribute of the expert domain in service ExpertService
The reason for the status of this interaction context.
reason - an attribute of the outbound.chain domain in service ExtendedOutboundService
The reason. Note: Received only upon subscription to outbound event.
reason - an attribute of the workbin domain in service WorkflowService
The reason as String for the changes in the current workbin.
reasonDescription - a field in class com.genesyslab.ail.ws.agent.MediaForm
The reason description associated to the media list. Null, if no description.
reasons - a field in class com.genesyslab.ail.ws.agent.AfterCallWorkVoiceForm
The User defined reasons for getting after call work. Can be null. The value of the key-value can be a string, an int, a byte[] or com.genesyslab.ail.ws.KeyValue[] type.
reasons - a field in class com.genesyslab.ail.ws.agent.LoginVoiceForm
Reasons specified by this agent for this Login action. Can be null.
reasons - a field in class com.genesyslab.ail.ws.agent.LogoutVoiceForm
Reasons specified by this agent for this Logout action. Can be null. The value of the key-value can be a string, an int, a byte[] or com.genesyslab.ail.ws.KeyValue[] type.
reasons - a field in class com.genesyslab.ail.ws.agent.ReadyVoiceForm
Reasons specified by this agent for this Ready or Not-ready action. Can be null. The value of the key-value can be a string, an int, a byte[] or com.genesyslab.ail.ws.KeyValue[] type.
REC_USER_ANOUNCEMENT - a member in enum com.genesyslab.ail.ws.routing.RoutingTreatmentType
Record user announcement .
RECALL_INVITATION - a member in enum com.genesyslab.ail.ws.interaction.mail.InteractionMailAction
The 'recall invitation' action.
recallInvitation - a method in service InteractionMailService
Recalls the invitation from a pending participant. This is a parent action only available if the invitation is in status ACCEPTANCE_PENDING or ACCEPTED.
RECEIVED - a member in enum com.genesyslab.ail.ws.callback.RecordCallbackStatus
Status 'received'.
RECONNECT - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'reconnect' action.
reconnectCall - a method in service InteractionVoiceService
Releases the held call and reconnects this call.
RECORD_HANDLING_STATUS - a member in enum com.genesyslab.ail.ws.outbound.OutboundEventType
The OutboundStatus of an outbound voice interaction has changed.
RECORD_STATUS - a member in enum com.genesyslab.ail.ws.outbound.OutboundEventType
The status of an outbound record has changed.
RecordAction - enum com.genesyslab.ail.ws.callback.RecordAction
This enum lists the possible actions on a record.
RecordCallbackStatus - enum com.genesyslab.ail.ws.callback.RecordCallbackStatus
This enum describes the callback status.
RecordCallResult - enum com.genesyslab.ail.ws.callback.RecordCallResult
This enum lists the callback call results.
RecordDTO - class com.genesyslab.ail.ws.callback.RecordDTO
This class describes the DTO data for a callback record.
RecordError - class com.genesyslab.ail.ws.callback.RecordError
This class defines an error which occurred when updating the data of a a callback record.
recordError - a field in class com.genesyslab.ail.ws.callback.RecordError
The callback record error code.
recordError - a field in class com.genesyslab.ail.ws.outbound.OutboundRecordError
The callback record error code.
recordHandle - an attribute of the outbound.record domain in service ExtendedOutboundService
An integer used as an ID (handle) for this record.
recordHandle - an attribute of the outbound.record domain in service OutboundService
An integer used as an ID (handle) for this record.
recordId - a field in class com.genesyslab.ail.ws.outbound.OutboundRecordDTO
The record identifier.
recordId - a field in class com.genesyslab.ail.ws.outbound.OutboundRecordError
The record identifier.
recordId - an attribute of the callback.record domain in service CallbackService
Callback record identifier.
recordId - an attribute of the outbound.record domain in service ExtendedOutboundService
The record identifier.
recordId - an attribute of the outbound.record domain in service OutboundService
The record identifier.
recordIds - an attribute of the outbound.chain domain in service ExtendedOutboundService
The list of outbound record identifiers in this chain. The number of records can change during the life cycle of the interaction. The interaction has one record upon the initialization ('initial record'), and at least one record after calling requestChainedRecords.
recordIds - an attribute of the interaction.voice.outbound domain in service OutboundService
The list of outbound record identifiers attached to this interaction. The number of records can change during the life cycle of the interaction. The interaction has one record upon the initialization ('initial record'), and at least one record after calling requestChainedRecords.
RecordReason - enum com.genesyslab.ail.ws.callback.RecordReason
This enum lists the possible reasons of a record’s callback record status.
RecordStatus - enum com.genesyslab.ail.ws.callback.RecordStatus
This enum lists the possible status of a callback record.
REDIRECT_CALL - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'redirect call' action.
REDIRECT_INTERACTION - a member in enum com.genesyslab.ail.ws.interaction.InteractionType
Interaction type outbound redirect.
redirectCall - a method in service InteractionVoiceService
Redirects this call.
REDIRECTED - a member in enum com.genesyslab.ail.ws.interaction.StopProcessingReason
Interaction is stopped because it was redirected.
REDIRECTED - a member in enum com.genesyslab.ail.ws.interaction.openmedia.OMStopProcessingReason
Interaction is stopped because it was redirected.
REGULAR - a member in enum com.genesyslab.ail.ws.interaction.voice.MakeCallType
The call type is regular.
REJECT - a member in enum com.genesyslab.ail.ws.callback.RecordAction
Reject action.
REJECT - a member in enum com.genesyslab.ail.ws.expert.ExpertContextAction
Indicates that the agent rejects the call.
REJECT - a member in enum com.genesyslab.ail.ws.outbound.OutboundInteractionAction
Action of rejecting an outbound interaction.
REJECT - a member in enum com.genesyslab.ail.ws.routing.RouteType
The request for routing has been rejected.
REJECT - a member in enum com.genesyslab.ail.ws.workflow.OperationType
Indicates an interaction was rejected.
reject - a method in service ExpertService
Rejects this expert contact worker preview. For an agent who does not want to process an expert contact interaction preview that was previously presented to his or her desktop.
reject - a method in service OutboundService
Rejects this outbound record. The current record (preview or callback) will not be dialed by this agent. It should then be resent to another agent by the system. This action ends record processing in this interaction.
REJECT_PREVIEW - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'reject preview' action. Rejects an interaction in preview status.
REJECT_STATUS - a member in enum com.genesyslab.ail.ws.expert.ExpertContextAction
Indicates that the expert is no longer handling this interaction.
rejectChain - a method in service ExtendedOutboundService
Rejects this chain's active record. The active record will not be dialed by this agent. The system should then resend the chain to another agent. Note: This method does not modify the interaction (if any) associated with the records of this chain.
REJECTED - a member in enum com.genesyslab.ail.ws.callback.RecordReason
Rejected reason.
REJECTED - a member in enum com.genesyslab.ail.ws.expert.ExpertContextReason
The expert contact rejected the interaction.
REJECTED_BY_AGENT - a member in enum com.genesyslab.ail.ws.callback.RecordCallbackStatus
Status 'rejected by agent'.
rejectPreview - a method in service InteractionVoiceService
Rejects a preview interaction.
rejectRecord - a method in service CallbackService
Rejects this record.
rejectStatus - a method in service ExpertService
Confirms that the agent is not handling this interaction anymore.
RELEASE - a member in enum com.genesyslab.ail.ws.interaction.mail.InteractionMailAction
The 'release' action.
release - a method in service InteractionChatService
Releases this interaction.
release - a method in service InteractionCobrowseService
Releases this interaction.
release - a method in service InteractionMailService
Releases this interaction.
release - a method in service InteractionOpenMediaService
Releases this interaction.
RELEASE_CALL - a member in enum com.genesyslab.ail.ws.interaction.chat.InteractionChatAction
The 'release call' action.
RELEASE_CALL - a member in enum com.genesyslab.ail.ws.interaction.cobrowse.InteractionCobrowseAction
The 'release call' action.
RELEASE_CALL - a member in enum com.genesyslab.ail.ws.interaction.openmedia.InteractionOpenMediaAction
The 'release call' action.
RELEASE_CALL - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'release call' action.
RELEASE_DN - a member in enum com.genesyslab.ail.ws.agent.AgentDnAction
'release DN' action. Related to releaseDn() in DnService.
releaseCall - a method in service InteractionVoiceService
Releases this call.
RELEASED - a member in enum com.genesyslab.ail.ws.interaction.InteractionEventReason
Released reason.
releaseDn - a method in service DnService
Releases all the interactions currently running on this DN.
relevancy - a field in class com.genesyslab.ail.ws.interaction.SuggestedCategory
The category’s relevancy to an interaction subject. Note that relevancy will be always null if you are using a 6.1 or lower Internet Suite. It will be non-null if you are using a 6.5 or higher Internet Suite.
REMIND_INVITATION - a member in enum com.genesyslab.ail.ws.interaction.mail.InteractionMailAction
The 'remind invitation' action.
remindInvitation - a method in service InteractionMailService
Reminds the invitation to a pending participant. This is a parent action only available if the invitation is in status ACCEPTANCE_PENDING or ACCEPTED.
removeAttachedData - an attribute of the interaction domain in service InteractionService
Removes the data attached to this interaction.
removeAttachedData - an attribute of the routing.interaction domain in service RoutingService
Removes the data attached to this interaction.
removeAttachmentByIds - an attribute of the interaction.mail.out domain in service InteractionMailService
Removes attached files. Attachment identifier list.
removeAttachments - an attribute of the interaction.mail.out domain in service InteractionMailService
Removes attached files. Attachment filename list. Deprecated.
removeContactAttributes - a method in service ContactService
Removes the specified contacts' attributes.
removeContacts - a method in service ContactService
Removes a list of contacts.
removeSRLFavorites - a method in service SRLService
Removes standard responses from the favorites of this agent.
removeSubscriber - a method in service EventService
Removes the subscriber.
REPLACED - a member in enum com.genesyslab.ail.ws.callback.RecordCallbackStatus
Status 'replaced'.
REPLY - a member in enum com.genesyslab.ail.ws.interaction.mail.InteractionMailAction
The 'reply' action.
replyDTO - a method in service InteractionMailService
Creates a reply to an incoming e-mail.
replyExDTO - a method in service InteractionMailService
Creates a reply to an incoming e-mail.
replyInvitationDTO - a method in service InteractionMailService
Creates an outgoing collaboration interaction which replies to the incoming collaboration invitation.
replyToAddress - an attribute of the interaction.mail.out domain in service InteractionMailService
The reply-to address of this e-mail.
REQUEST_CHAINED_RECORDS - a member in enum com.genesyslab.ail.ws.outbound.OutboundInteractionAction
Action of requesting chained records.
REQUEST_LOGOUT - a member in enum com.genesyslab.ail.ws.outbound.CampaignAction
Action of request logout.
REQUEST_PREVIEW_RECORD - a member in enum com.genesyslab.ail.ws.outbound.CampaignAction
Action of request preview record.
requestChainedRecordsDTO - a method in service ExtendedOutboundService
Requests alternative data to call the contact. You can call this method when the active record number could not be dialed, or to retrieve records newly added to this chain.
requestChainedRecordsDTO - a method in service OutboundService
Retrieves alternative data to connect to a customer. Can be used when the primary number could not be correctly used.
requestLogout - a method in service ExtendedOutboundService
Requests to log out the agent from this campaign. A LOGOUT_ACKNOWLEDGE CampaignEvent is sent if the logout is taken into account.
REROUTE - a member in enum com.genesyslab.ail.ws.expert.ExpertContextAction
Indicates that the expert reroutes the call.
reroute - a method in service ExpertService
Reroutes the interaction.
RESCHEDULE - a member in enum com.genesyslab.ail.ws.callback.RecordAction
Reschedule action.
RESCHEDULE - a member in enum com.genesyslab.ail.ws.outbound.OutboundRecordAction
Action of rescheduling a call.
RESCHEDULED - a member in enum com.genesyslab.ail.ws.callback.RecordReason
Rescheduled reason.
rescheduleRecord - a method in service CallbackService
Reschedules this record.
rescheduleRecord - a method in service ExtendedOutboundService
Reschedules a call for later. Deprecated uses rescheduleRecordUTC instead.
rescheduleRecord - a method in service OutboundService
Reschedules a call for later.
rescheduleRecordUTC - a method in service ExtendedOutboundService
Reschedules a call for later.
resource.common - a domain in service ResourceService
Common resource attributes definition
resource.dn - a domain in service ResourceService
Resource DN summary attributes definition
resource.person - a domain in service ResourceService
Resource Person summary attributes definition
resource.place - a domain in service ResourceService
Resource Place summary attributes definition
resource.queue - a domain in service ResourceService
Resource Queue summary attributes definition
resource.skill - a domain in service ResourceService
Resource Skill summary attributes definition
resource.workbin - a domain in service ResourceService
Resource Workbin summary attributes definition
ResourceProperty - class com.genesyslab.ail.ws.agent.ResourceProperty
This class describes a resource which is an agent's element for configuration purpose Example: dictionary, color of background and so on. The value type is either a byte[] or a String.
ResourcePropertyKeyValue - class com.genesyslab.ail.ws.agent.ResourcePropertyKeyValue
This class describes a resource key-value which is an agent's element for configuration purpose Example: dictionary, color of background and so on. The value type is either a byte[] or a String.
ResourceService - a service
The Resource Service.
responseUsed - a method in service SRLService
Notifies the usage of this standard response.
RESTORING - a member in enum com.genesyslab.ail.ws.system.ServerStatus
Server status 'connection restoring'.
RETRIEVE - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'retrieve' action.
retrieveAttributes - a field in class com.genesyslab.ail.ws.contact.ContactSearchTemplate
The attributes to retrieve.
retrieveCall - a method in service InteractionVoiceService
Retrieves a call that was held.
RETRIEVED - a member in enum com.genesyslab.ail.ws.interaction.InteractionEventReason
Retrieved reason.
RETURN_BACK - a member in enum com.genesyslab.ail.ws.agent.WorkmodeType
workmode 'return back'.
reverse - a field in class com.genesyslab.ail.ws.contact.ContactSortAttribute
The attribute in reverse mode.
reverse - a field in class com.genesyslab.ail.ws.history.InteractionSortAttribute
true, sorting the result in reverse alphabetical order.
RING_BACK - a member in enum com.genesyslab.ail.ws.routing.RoutingTreatmentType
Ring back .
RINGING - a member in enum com.genesyslab.ail.ws.interaction.InteractionStatus
Interaction status ringing.
RINGING - a member in enum com.genesyslab.ail.ws.interaction.InteractionEventReason
Ringing reason.
RINGING_CONFERENCE_REASON - a member in enum com.genesyslab.ail.ws.interaction.InteractionExtensionType
Extension key for reason for multimedia conference The value is the reason of the conference as a String.
RINGING_CONFERENCE_VISIBILITY - a member in enum com.genesyslab.ail.ws.interaction.InteractionExtensionType
Extension key for suggested visibility for multimedia conference. The value is the uggested visibility of the conference as a 'com.genesyslab.ail.ws.interaction.chat.ChatPartyVisibility'.
RINGING_CONFERENCED - a member in enum com.genesyslab.ail.ws.interaction.InteractionExtensionType
Extension key for conferenced multimedia interaction ringing event. The value is the name of the agent who has conferenced this interaction. The value is '[]'.
RINGING_DONE - a member in enum com.genesyslab.ail.ws.interaction.InteractionExtensionType
Extension key for already done interaction ringing event. The value has no particular meaning, when this key is present, the interaction is already marked done.
RINGING_ESCALATED - a member in enum com.genesyslab.ail.ws.interaction.InteractionExtensionType
Extension key for an interaction that was originally sent to an external agent, and which is resubmitted to an internal agent.
RINGING_EXT_AGT_RESUBMIT - a member in enum com.genesyslab.ail.ws.interaction.InteractionExtensionType
Extension key for an interaction that was originally sent to an external agent, but the response the external agent made was invalid (for instance, an empty response).
RINGING_FAILED - a member in enum com.genesyslab.ail.ws.interaction.InteractionExtensionType
Extension key for an email marked as 'failed'. Value is the failure message.
RINGING_FORWARDED - a member in enum com.genesyslab.ail.ws.interaction.InteractionExtensionType
Extension key for forwarded interaction ringing event. The value is the name of the agent who has forwarded this interaction. If the transferring agent has no first name and no last name, the value is '[]'.
RINGING_QA_REVIEW - a member in enum com.genesyslab.ail.ws.interaction.InteractionExtensionType
Extension key for interaction submitted for QA review. The value is the user name of the agent who has composed the message as a String.
RINGING_TRANSFER_REASON - a member in enum com.genesyslab.ail.ws.interaction.InteractionExtensionType
Extension key for reason for voice transfer. The value is the reason of the transfer as a String.
ROLE - a member in enum com.genesyslab.ail.ws.resource.EnumeratorType
Role.
ROUTE - a member in enum com.genesyslab.ail.ws.workflow.OperationType
Indicates an interaction change due to a routing operation.
ROUTE_REQUESTED - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionEventReason
Route requested reason.
ROUTE_REQUESTED - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionStatus
The call has been placed on the routing point and the switch is waiting for routing instructions.
ROUTE_USED - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionEventReason
Route used reason.
RouteType - enum com.genesyslab.ail.ws.routing.RouteType
This enum describes the types of routes.
ROUTING - a member in enum com.genesyslab.ail.ws.workflow.WorkflowStatus
The interaction is being routed.
routing.dn - a domain in service RoutingService
Routing DN attributes definition
routing.interaction - a domain in service RoutingService
Routing interaction attributes definition
ROUTING_POINT - a member in enum com.genesyslab.ail.ws.resource.DnSummaryType
Routing point.
ROUTING_POINT - a member in enum com.genesyslab.ail.ws.routing.RoutingDnType
Routing point.
ROUTING_QUEUE - a member in enum com.genesyslab.ail.ws.resource.DnSummaryType
Routing queue.
ROUTING_QUEUE - a member in enum com.genesyslab.ail.ws.routing.RoutingDnType
Routing queue
ROUTING_TARGET_INVALID - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Invalid routing target specified
RoutingCallType - enum com.genesyslab.ail.ws.routing.RoutingCallType
This enum lists the possible types for a routing call.
RoutingDnDTO - class com.genesyslab.ail.ws.routing.RoutingDnDTO
This class describes the DTO data for a routing DN.
RoutingDnEventReason - enum com.genesyslab.ail.ws.routing.RoutingDnEventReason
This enum lists the possible event reasons on a routing DN.
RoutingDnInteractionDTO - class com.genesyslab.ail.ws.routing.RoutingDnInteractionDTO
This class describes the DTO data for a routing DN.
RoutingDnStatus - enum com.genesyslab.ail.ws.routing.RoutingDnStatus
This enum lists the different statuses of a routing DN.
RoutingDnType - enum com.genesyslab.ail.ws.routing.RoutingDnType
This enum lists the types of a routing DN.
RoutingInteractionDTO - class com.genesyslab.ail.ws.routing.RoutingInteractionDTO
This class describes the DTO data for a routing interaction.
RoutingInteractionError - class com.genesyslab.ail.ws.routing.RoutingInteractionError
This class defines a routing interaction error.
RoutingInteractionEventReason - enum com.genesyslab.ail.ws.routing.RoutingInteractionEventReason
This enum describes the possible event reasons on a routing interaction.
RoutingInteractionExtension - class com.genesyslab.ail.ws.routing.RoutingInteractionExtension
This class describes the key-value data for a routing interaction extension.
RoutingInteractionExtensionType - enum com.genesyslab.ail.ws.routing.RoutingInteractionExtensionType
This enum describes the different extension types of interactions.
RoutingInteractionStatus - enum com.genesyslab.ail.ws.routing.RoutingInteractionStatus
This enum describes the possible interaction statuses, common for all media.
RoutingService - a service
This service manages interactions that has been routed on a routing point.
RoutingTreatmentType - enum com.genesyslab.ail.ws.routing.RoutingTreatmentType
This enum lists the possible treatment types..
routingType - an attribute of the routing.dn domain in service RoutingService
The type of the routing point.
RR_QUEUED - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionStatus
The route has been requested while the interaction was queued or the interaction has been placed on the queue while the route has been requested.
RUNNING - a member in enum com.genesyslab.ail.ws.outbound.CampaignStatus
Running campaign.

Interaction SDK
(Web Services)
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z _