Interaction SDK
(Web Services)
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U

UNDEFINED - a member in enum com.genesyslab.ail.ws.SwitchType
Undefined switch type.
undoAvailable - a field in class com.genesyslab.ail.ws.contact.ContactInfo
Returns true if you can call the ContactService.undoMerge() method for this Contact.
undoMerge - a method in service ContactService
Undoes the last merge action performed for the specified destination contact.
UNKNOWN - a member in enum com.genesyslab.ail.ws.agent.WorkmodeType
workmode 'unknown'.
UNKNOWN - a member in enum com.genesyslab.ail.ws.callback.RecordAction
Unknown action.
UNKNOWN - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
Call result unknown.
UNKNOWN - a member in enum com.genesyslab.ail.ws.callback.RecordCallbackStatus
Status 'unknown'.
UNKNOWN - a member in enum com.genesyslab.ail.ws.callback.RecordReason
Unknown reason.
UNKNOWN - a member in enum com.genesyslab.ail.ws.callback.RecordStatus
Unknown status.
UNKNOWN - a member in enum com.genesyslab.ail.ws.expert.ExpertContextStatus
Indicates that the status of the expert contact interaction is unknown.
UNKNOWN - a member in enum com.genesyslab.ail.ws.interaction.InteractionType
Interaction type unknown.
UNKNOWN - a member in enum com.genesyslab.ail.ws.interaction.InteractionStatus
Interaction status unknown.
UNKNOWN - a member in enum com.genesyslab.ail.ws.interaction.chat.ChatPartyType
Constant for supervsor party type.
UNKNOWN - a member in enum com.genesyslab.ail.ws.interaction.chat.ChatPartyVisibility
Constant for monitoring visibility.
UNKNOWN - a member in enum com.genesyslab.ail.ws.interaction.mail.CollaborationStatus
Collaboration status unknown.
UNKNOWN - a member in enum com.genesyslab.ail.ws.interaction.voice.CallType
Unknown call type.
UNKNOWN - a member in enum com.genesyslab.ail.ws.outbound.CampaignEventType
Unknown campaign event type.
UNKNOWN - a member in enum com.genesyslab.ail.ws.outbound.CampaignMode
Unknown mode of campaign.
UNKNOWN - a member in enum com.genesyslab.ail.ws.outbound.CampaignStatus
Unknown status.
UNKNOWN - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
Call result unknown.
UNKNOWN - a member in enum com.genesyslab.ail.ws.outbound.OutboundEventType
Unknown event type.
UNKNOWN - a member in enum com.genesyslab.ail.ws.outbound.OutboundRecordStatus
Record status has not been set yet.
UNKNOWN - a member in enum com.genesyslab.ail.ws.outbound.OutboundStatus
Not set yet.
UNKNOWN - a member in enum com.genesyslab.ail.ws.place.MediaType
Unknown media.
UNKNOWN - a member in enum com.genesyslab.ail.ws.routing.RouteType
Route Type is unknown.
UNKNOWN - a member in enum com.genesyslab.ail.ws.routing.RoutingCallType
Unknown-call type.
UNKNOWN - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionStatus
Interaction status unknown.
UNKNOWN - a member in enum com.genesyslab.ail.ws.routing.RoutingTreatmentType
Unknown.
UNKNOWN - a member in enum com.genesyslab.ail.ws.system.ServerStatus
Unknown server status.
UNKNOWN - a member in enum com.genesyslab.ail.ws.workflow.WorkflowStatus
The workflow status is unknown.
UNKNOWN_AGENT_IN_REQUEST - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Unknown agent specified in request
UNKNOWN_CLIENT_ID - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Unknown client id in request from proxy
UNKNOWN_INTERACTION - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Unknown interaction identifier specified
UNKNOWN_PLACE_IN_REQUEST - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Unknown place specified in request
UNKNOWN_QUEUE_IN_REQUEST - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Unknown queue specified in request
UNKNOWN_TENANT_IN_REQUEST - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Unknown tenant specified in request
UNKNOWN_VIEW_IN_REQUEST - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Unknown view specified in request
UNSPECIFIED - a member in enum com.genesyslab.ail.ws.dn.DnEventReason
The feature is unspecified.
UNSPECIFIED - a member in enum com.genesyslab.ail.ws.dn.DnStatus
Status could not be determined, due to lack of information coming from switch.
unsubscribeAllTopics - a method in service EventService
Unsubscribes all topics.
unsubscribeTopics - a method in service EventService
Unsubscribes topics.
UNSUPPORTED_INTERACTION_SUBTYPE - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Unsupported interaction subtype
UNSUPPORTED_INTERACTION_TYPE - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Unsupported interaction type
UNSUPPORTED_MEDIA_TYPE - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Unsupported media type
UNSUPPORTED_OPERATION - a member in enum com.genesyslab.ail.ws.interaction.voice.TelephonyErrorType
The request can't be executed by this TServer.
UNSUPPORTED_PROTOCOL_ELEMENT - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Unsupported protocol element
UPDATE - a member in enum com.genesyslab.ail.ws.outbound.OutboundRecordAction
Action of updating a record.
UPDATE_ATTRIBUTE - a member in enum com.genesyslab.ail.ws.contact.ContactUpdateType
Update a contact attribute with new contact attribute values.
UPDATED - a member in enum com.genesyslab.ail.ws.outbound.OutboundChainReason
Reason updated.
updateRecord - a method in service ExtendedOutboundService
Updates the record in the OCS, using its fields’ current values.
updateRecord - a method in service OutboundService
Updates the record in the OCS, using its fields’ current values.
url - a field in class com.genesyslab.ail.ws.interaction.cobrowse.CobrowseURL
the URL that was CoBrowsed..
urls - an attribute of the interaction.cobrowse domain in service InteractionCobrowseService
Returns the URLs that were browsed in this session as an array of CoBrowseURL.
USER_BUSY - a member in enum com.genesyslab.ail.ws.interaction.voice.TelephonyErrorType
The request failed because the user is busy.
USER_JOINED - a member in enum com.genesyslab.ail.ws.interaction.chat.ChatEventType
Event type user joined.
USER_LEFT - a member in enum com.genesyslab.ail.ws.interaction.chat.ChatEventType
Event type user left.
USER_REENTER - a member in enum com.genesyslab.ail.ws.interaction.chat.ChatEventType
Event type user reenter a chat session (visibility changed).
userData - an attribute of the dn.user-data domain in service DnService
Attached data sent with a user event to the T-Server.
userName - a field in class com.genesyslab.ail.ws.monitor.MonitorEventAgentStatus
Returns the user name of the monitored agent this event is about.
username - a field in class com.genesyslab.ail.ws.srl.SRLForm
The user name of the agent.
username - a field in class com.genesyslab.ail.ws.srl.SRLUsernameDTO
User name of the agent.

Interaction SDK
(Web Services)
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z _