Interaction SDK
(Web Services)

Service: ResourceService


The Resource Service.
Attribute Summary
com.genesyslab.ail.ws.resource.ActionCode[] resource.common:actionCodes
           All the action codes.
String[] resource.common:incomingAddresses
           The e-mail addresses through which incoming e-mails may reach this contact center. This information comes from the E-mail Server applications in the Configuration Layer. If null, there is no connection to the config Server.
com.genesyslab.ail.ws.resource.MediaTypeName[] resource.common:knownMedia
           The list of all association (type, name) of known media (chat, email).
com.genesyslab.ail.ws.resource.Timezone[] resource.common:timezones
           All the time zones configured in Configuration Layer.
String resource.dn:alias
           The alias property defined for this DN in the Configuration Layer.
String resource.dn:association
           The association of this virtual routing point.
String resource.dn:callableNumber
           Callable number available on the switch for this DN. You use this callable number to make calls, to transfer calls, to make a conference call, and so on.
boolean resource.dn:isEnabled
           true if the DN is enabled in the Configuration Layer.
com.genesyslab.ail.ws.Switch resource.dn:switch
           The switch to which this DN routing point belongs.
com.genesyslab.ail.ws.resource.DnSummaryType resource.dn:type
           The DN type if this media type is voice.
com.genesyslab.ail.ws.KeyValue[] resource.person:annex
           The person’s annex, as defined in the configuration layer.
String resource.person:employeeId
           The person’s employee ID.
String resource.person:firstname
           The person’s first name.
boolean resource.person:isAgent
           true if the person is an agent.
boolean resource.person:isEnabled
           true if the person is enabled in the Configuration Layer.
String resource.person:lastname
           The person’s last name.
String resource.person:placeId
           The identifier of the default place assigned to this agent.
com.genesyslab.ail.ws.agent.Skill[] resource.person:skills
           List of the agent’s skills.
boolean resource.place:isEnabled
           true if the Place object is enabled in the Configuration Layer.
com.genesyslab.ail.ws.KeyValue[] resource.queue:annex
           The annex of the queue, as defined in the configuration layer.
String resource.queue:description
           The description of this queue. It is available in the queue/description annex.
String resource.queue:displayName
           The display name of this queue. Genesys recommends that you use the display name for GUI purposes. It is available in the namespace/name annex.
boolean resource.skill:isEnabled
           true if the Person object is enabled in the Configuration Layer.
com.genesyslab.ail.ws.KeyValue[] resource.workbin:annex
           The annex of the workbin, as defined in the configuration layer.
boolean resource.workbin:isEnabled
           true if the workbin object is enabled in the Configuration Layer.

Method Summary
com.genesyslab.ail.ws.resource.AgentGroup[] getAgentGroups
           Returns a list of agent groups.
com.genesyslab.ail.ws.resource.AttachedDataProperty[] getAttachedDataProperties
           Returns a list of attached data properties.
com.genesyslab.ail.ws.KeyValue[] getCommonsDTO
           Returns all the contacts' common attributes.
com.genesyslab.ail.ws.resource.CustomAttachedData[] getCustomAttachedDataById
           Returns a list of custom attached data.
com.genesyslab.ail.ws.resource.CustomAttachedData[] getCustomAttachedDataByName
           Returns a list of custom attached data.
com.genesyslab.ail.ws.resource.DnSummaryDTO[] getDnsDTO
           Returns a summary list of DNs.
com.genesyslab.ail.ws.resource.DnSummaryDTO[] getDnSummariesDTO
           Returns the list of the summary DNs for a given switch. You can use DN of type VIRTUAL_ROUTING_POINT or ROUTING_POINT QUEUE when you call the IInteractionVoiceService.singleStepTransfer(....) method. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the DN summaries for the given switch. If index = 0 and length = 8, the method returns the first eight DN summaries. If index = 8 and length = 8, the method returns the next eight DN summaries. If index = 8 and length = -1, the method returns all the DN summaries except the first eight DN summaries.
com.genesyslab.ail.ws.resource.Enumerator[] getEnumerators
           Returns the enumerators with these IDs.
com.genesyslab.ail.ws.resource.InteractionAttributeMetaData[] getInteractionAttributeMetaDataById
           Returns a list of interaction attribute metadata.
com.genesyslab.ail.ws.resource.InteractionAttributeMetaData[] getInteractionAttributeMetaDataByName
           Returns a list of interaction attribute metadata.
com.genesyslab.ail.ws.resource.PersonSummaryDTO[] getPersonsDTO
           Returns a summary list of persons.
com.genesyslab.ail.ws.resource.PlaceSummaryDTO[] getPlacesDTO
           Returns a summary list of places.
com.genesyslab.ail.ws.resource.QueueSummaryDTO[] getQueuesDTO
           Returns a summary list of queues.
com.genesyslab.ail.ws.resource.SkillSummaryDTO[] getSkillsDTO
           Returns a summary list of skills.
com.genesyslab.ail.ws.resource.AgentGroup[] getVisibleAgentGroupsByAgent
           Returns a list of agent groups according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the agent groups that the agent can see. If index = 0 and length = 8, the method returns the first eight agent groups. If index = 8 and length = 8, the method returns the next eight agent groups. If index = 8 and length = -1, the method returns all the agent groups except the first eight agent groups.
com.genesyslab.ail.ws.resource.DnSummaryDTO[] getVisibleDnsByAgentDTO
           Returns a summary list of DNs according to the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the DN summaries for the given switch. If index = 0 and length = 8, the method returns the first eight DN summaries. If index = 8 and length = 8, the method returns the next eight DN summaries. If index = 8 and length = -1, the method returns all the DN summaries except the first eight DN summaries.
com.genesyslab.ail.ws.resource.PersonSummaryDTO[] getVisiblePersonsByAgentDTO
           Returns a summary list of persons according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the person summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight person summaries. If index = 8 and length = 8, the method returns the next eight person summaries. If index = 8 and length = -1, the method returns all the person summaries except the first eight person summaries.
com.genesyslab.ail.ws.resource.PlaceSummaryDTO[] getVisiblePlacesByAgentDTO
           Returns a summary list of places according to the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the place summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight place summaries. If index = 8 and length = 8, the method returns the next eight place summaries. If index = 8 and length = -1, the method returns all the place summaries except the first eight place summaries.
com.genesyslab.ail.ws.resource.QueueSummaryDTO[] getVisibleQueuesByAgentDTO
           Returns a summary list of queues according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the queue summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight queue summaries. If index = 8 and length = 8, the method returns the next eight queue summaries. If index = 8 and length = -1, the method returns all the queue summaries except the first eight queue summaries.
com.genesyslab.ail.ws.resource.SkillSummaryDTO[] getVisibleSkillsByAgentDTO
           Returns a summary list of skills according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the skill summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight skill summaries. If index = 8 and length = 8, the method returns the next eight skill summaries. If index = 8 and length = -1, the method returns all the skill summaries except the first eight skill summaries.
com.genesyslab.ail.ws.resource.WorkbinSummaryDTO[] getVisibleWorkbinsByAgentDTO
           Returns a summary list of workbins according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the workbin summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight workbin summaries. If index = 8 and length = 8, the method returns the next eight workbin summaries. If index = 8 and length = -1, the method returns all the workbin summaries except the first eight workbin summaries.
com.genesyslab.ail.ws.resource.WorkbinSummaryDTO[] getWorkbinsDTO
           Returns a summary list of workbins.

Event Summary

Attribute Detail

Attributes of domain resource.common

Common resource attributes definition


actionCodes

Type: com.genesyslab.ail.ws.resource.ActionCode[]
All the action codes.
Properties: read


incomingAddresses

Type: String[]
The e-mail addresses through which incoming e-mails may reach this contact center. This information comes from the E-mail Server applications in the Configuration Layer. If null, there is no connection to the config Server.
Properties: read


knownMedia

Type: com.genesyslab.ail.ws.resource.MediaTypeName[]
The list of all association (type, name) of known media (chat, email).
Properties: read


timezones

Type: com.genesyslab.ail.ws.resource.Timezone[]
All the time zones configured in Configuration Layer.
Properties: read


Attributes of domain resource.dn

Resource DN summary attributes definition


alias

Type: String
The alias property defined for this DN in the Configuration Layer.
Properties: read


association

Type: String
The association of this virtual routing point.
Properties: read


callableNumber

Type: String
Callable number available on the switch for this DN. You use this callable number to make calls, to transfer calls, to make a conference call, and so on.
Properties: read read-default


isEnabled

Type: boolean
true if the DN is enabled in the Configuration Layer.
Properties: read


switch

Type: com.genesyslab.ail.ws.Switch
The switch to which this DN routing point belongs.
Properties: read read-default


type

Type: com.genesyslab.ail.ws.resource.DnSummaryType
The DN type if this media type is voice.
Properties: read read-default


Attributes of domain resource.person

Resource Person summary attributes definition


annex

Type: com.genesyslab.ail.ws.KeyValue[]
The person’s annex, as defined in the configuration layer.
Properties: read


employeeId

Type: String
The person’s employee ID.
Properties: read


firstname

Type: String
The person’s first name.
Properties: read read-default


isAgent

Type: boolean
true if the person is an agent.
Properties: read


isEnabled

Type: boolean
true if the person is enabled in the Configuration Layer.
Properties: read


lastname

Type: String
The person’s last name.
Properties: read read-default


placeId

Type: String
The identifier of the default place assigned to this agent.
Properties: read


skills

Type: com.genesyslab.ail.ws.agent.Skill[]
List of the agent’s skills.
Properties: read


Attributes of domain resource.place

Resource Place summary attributes definition


isEnabled

Type: boolean
true if the Place object is enabled in the Configuration Layer.
Properties: read


Attributes of domain resource.queue

Resource Queue summary attributes definition


annex

Type: com.genesyslab.ail.ws.KeyValue[]
The annex of the queue, as defined in the configuration layer.
Properties: read


description

Type: String
The description of this queue. It is available in the queue/description annex.
Properties: read


displayName

Type: String
The display name of this queue. Genesys recommends that you use the display name for GUI purposes. It is available in the namespace/name annex.
Properties: read


Attributes of domain resource.skill

Resource Skill summary attributes definition


isEnabled

Type: boolean
true if the Person object is enabled in the Configuration Layer.
Properties: read


Attributes of domain resource.workbin

Resource Workbin summary attributes definition


annex

Type: com.genesyslab.ail.ws.KeyValue[]
The annex of the workbin, as defined in the configuration layer.
Properties: read


isEnabled

Type: boolean
true if the workbin object is enabled in the Configuration Layer.
Properties: read


Method Detail

getAgentGroups

Returns a list of agent groups.
Parameters:

  groupIds  String[]
   The group identifiers.

Returns:

  Type:  com.genesyslab.ail.ws.resource.AgentGroup[]

   The list of agent groups.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid


getAttachedDataProperties

Returns a list of attached data properties.
Parameters:

  attachedDataKeys  String[]
   The keys of the attached data to be retrieved.

Returns:

  Type:  com.genesyslab.ail.ws.resource.AttachedDataProperty[]

   The attached data property list.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid

  error.resource.InteractionManagerNotExist


getCommonsDTO

Returns all the contacts' common attributes.
Parameters:

  attributes  String[]
   The attributes to be retrieved (resource.common:*).

Returns:

  Type:  com.genesyslab.ail.ws.KeyValue[]

   The requested common attributes.

Errors:

  error.common.AilFactoryNotInitialized


getCustomAttachedDataById

Returns a list of custom attached data.
Parameters:

  customAttachedDataIds  String[]
   The identifiers of the custom attached data to retrieve; or null to retrieve all the custom attached data.

Returns:

  Type:  com.genesyslab.ail.ws.resource.CustomAttachedData[]

   The custom attached data list.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid

  error.common.RequestFailed

  error.common.DatabaseService

  error.resource.InteractionManagerNotExist


getCustomAttachedDataByName

Returns a list of custom attached data.
Parameters:

  customAttachedDataNames  String[]
   The names of the custom attached data to be retrieved; or null to retrieve all the custom attached data.

Returns:

  Type:  com.genesyslab.ail.ws.resource.CustomAttachedData[]

   The custom attached data list.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid

  error.common.RequestFailed

  error.common.DatabaseService

  error.resource.InteractionManagerNotExist


getDnsDTO

Returns a summary list of DNs.
Parameters:

  dnIds  String[]
   The DN identifiers.

  attributes  String[]
   The attributes to be retrieved (resource.dn:*).

Returns:

  Type:  com.genesyslab.ail.ws.resource.DnSummaryDTO[]

   The attributes for each DN.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid


getDnSummariesDTO

Returns the list of the summary DNs for a given switch. You can use DN of type VIRTUAL_ROUTING_POINT or ROUTING_POINT QUEUE when you call the IInteractionVoiceService.singleStepTransfer(....) method. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the DN summaries for the given switch. If index = 0 and length = 8, the method returns the first eight DN summaries. If index = 8 and length = 8, the method returns the next eight DN summaries. If index = 8 and length = -1, the method returns all the DN summaries except the first eight DN summaries.
Parameters:

  switchName  String
   The name of the switch.

  type  com.genesyslab.ail.ws.resource.DnSummaryType
   The type of DN that is required.

  index  int
   Index of the first item to be returned. 0 starts from the beginning. A negative value starts from the end of the list.

  length  int
   Length of the list to return, or -1 for the whole list.

  attributes  String[]
   The attributes to be retrieved (resource.dn:*).

Returns:

  Type:  com.genesyslab.ail.ws.resource.DnSummaryDTO[]

   The attributes for each DN.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid


getEnumerators

Returns the enumerators with these IDs.
Parameters:

  enumeratorIds  String[]
   The IDs of the enumerators.

Returns:

  Type:  com.genesyslab.ail.ws.resource.Enumerator[]

   The Enumerators.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid


getInteractionAttributeMetaDataById

Returns a list of interaction attribute metadata.
Parameters:

  attributeMetaDataIds  String[]
   The IDs of the metadata to be retrieved; or null, to retrieve all the metadata.

Returns:

  Type:  com.genesyslab.ail.ws.resource.InteractionAttributeMetaData[]

   The interaction attribute metadata list.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid

  error.common.RequestFailed

  error.common.DatabaseService

  error.resource.InteractionManagerNotExist


getInteractionAttributeMetaDataByName

Returns a list of interaction attribute metadata.
Parameters:

  attributeMetaDataNames  String[]
   The names of the metadata to be retrieved; or null, to retrieve all the metadata.

Returns:

  Type:  com.genesyslab.ail.ws.resource.InteractionAttributeMetaData[]

   The interaction attribute metadata list.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid

  error.common.RequestFailed

  error.common.DatabaseService

  error.resource.InteractionManagerNotExist


getPersonsDTO

Returns a summary list of persons.
Parameters:

  personIds  String[]
   The person identifiers.

  attributes  String[]
   The attributes to be retrieved (resource.person:*).

Returns:

  Type:  com.genesyslab.ail.ws.resource.PersonSummaryDTO[]

   The attributes for each person.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid


getPlacesDTO

Returns a summary list of places.
Parameters:

  placeIds  String[]
   The place identifiers.

  attributes  String[]
   The attributes to be retrieved (resource.place:*).

Returns:

  Type:  com.genesyslab.ail.ws.resource.PlaceSummaryDTO[]

   The attributes for each place.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid


getQueuesDTO

Returns a summary list of queues.
Parameters:

  queuesIds  String[]
   The queue identifiers.

  attributes  String[]
   The attributes to be retrieved (resource.queue:*).

Returns:

  Type:  com.genesyslab.ail.ws.resource.QueueSummaryDTO[]

   The attributes for each queue.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid


getSkillsDTO

Returns a summary list of skills.
Parameters:

  skillIds  String[]
   The skill identifiers.

  attributes  String[]
   The attributes to to be retrieved (resource.skill:*).

Returns:

  Type:  com.genesyslab.ail.ws.resource.SkillSummaryDTO[]

   The attributes for each skill.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid


getVisibleAgentGroupsByAgent

Returns a list of agent groups according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the agent groups that the agent can see. If index = 0 and length = 8, the method returns the first eight agent groups. If index = 8 and length = 8, the method returns the next eight agent groups. If index = 8 and length = -1, the method returns all the agent groups except the first eight agent groups.
Parameters:

  agentId  String
   The agent identifier.

  index  int
   Index of the first item to be returned. 0 starts from the beginning. A negative value counts from the end.

  length  int
   Length of the list, or -1 for the whole list.

Returns:

  Type:  com.genesyslab.ail.ws.resource.AgentGroup[]

   The list of agent groups.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid


getVisibleDnsByAgentDTO

Returns a summary list of DNs according to the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the DN summaries for the given switch. If index = 0 and length = 8, the method returns the first eight DN summaries. If index = 8 and length = 8, the method returns the next eight DN summaries. If index = 8 and length = -1, the method returns all the DN summaries except the first eight DN summaries.
Parameters:

  agentId  String
   The agent identifier.

  switchName  String
   The name of the switch, the DNs of which are required.

  type  com.genesyslab.ail.ws.resource.DnSummaryType
   The type of DN that is required.

  index  int
   Index of the first item to be returned. 0 starts from the beginning. A negative value counts from the end.

  length  int
   Length of the list, or -1 for the whole list.

  attributes  String[]
   The attributes to be retrieved (resource.dn:*).

Returns:

  Type:  com.genesyslab.ail.ws.resource.DnSummaryDTO[]

   The attributes for each DN.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid


getVisiblePersonsByAgentDTO

Returns a summary list of persons according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the person summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight person summaries. If index = 8 and length = 8, the method returns the next eight person summaries. If index = 8 and length = -1, the method returns all the person summaries except the first eight person summaries.
Parameters:

  agentId  String
   The agent identifier.

  index  int
   Index of the first item to be returned. 0 starts from the beginning. A negative value counts from the end.

  length  int
   Length of the list, or -1 for the whole list.

  attributes  String[]
   The attributes to be retrieved (resource.person:*).

Returns:

  Type:  com.genesyslab.ail.ws.resource.PersonSummaryDTO[]

   The attributes for each person.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid


getVisiblePlacesByAgentDTO

Returns a summary list of places according to the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the place summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight place summaries. If index = 8 and length = 8, the method returns the next eight place summaries. If index = 8 and length = -1, the method returns all the place summaries except the first eight place summaries.
Parameters:

  agentId  String
   The agent identifier.

  index  int
   Index of the first item to be returned. 0 starts from the beginning. A negative value counts from the end.

  length  int
   Length of the list, or -1 for the whole list.

  attributes  String[]
   The attributes to be retrieved (resource.place:*).

Returns:

  Type:  com.genesyslab.ail.ws.resource.PlaceSummaryDTO[]

   The attributes for each place.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid


getVisibleQueuesByAgentDTO

Returns a summary list of queues according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the queue summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight queue summaries. If index = 8 and length = 8, the method returns the next eight queue summaries. If index = 8 and length = -1, the method returns all the queue summaries except the first eight queue summaries.
Parameters:

  agentId  String
   The agent identifier.

  index  int
   Index of the first item to be returned. 0 starts from the beginning. A negative value counts from the end.

  length  int
   Length of the list, or -1 for the whole list.

  attributes  String[]
   The attributes to be retrieved (resource.queue:*).

Returns:

  Type:  com.genesyslab.ail.ws.resource.QueueSummaryDTO[]

   The attributes for each queue.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid


getVisibleSkillsByAgentDTO

Returns a summary list of skills according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the skill summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight skill summaries. If index = 8 and length = 8, the method returns the next eight skill summaries. If index = 8 and length = -1, the method returns all the skill summaries except the first eight skill summaries.
Parameters:

  agentId  String
   The agent identifier.

  index  int
   Index of the first item to be returned. 0 starts from the beginning. A negative value counts from the end.

  length  int
   Length of the list, or -1 for the whole list.

  attributes  String[]
   The attributes to retrieve (resource.skill:*).

Returns:

  Type:  com.genesyslab.ail.ws.resource.SkillSummaryDTO[]

   The attributes for each skill.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid


getVisibleWorkbinsByAgentDTO

Returns a summary list of workbins according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the workbin summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight workbin summaries. If index = 8 and length = 8, the method returns the next eight workbin summaries. If index = 8 and length = -1, the method returns all the workbin summaries except the first eight workbin summaries.
Parameters:

  agentId  String
   The agent identifier.

  index  int
   Index of the first item to be returned. 0 starts from the beginning. A negative value counts from the end.

  length  int
   Length of the list, or -1 for the whole list.

  attributes  String[]
   The attributes to be retrieved (resource.workbin:*).

Returns:

  Type:  com.genesyslab.ail.ws.resource.WorkbinSummaryDTO[]

   The attributes for each workbin.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid


getWorkbinsDTO

Returns a summary list of workbins.
Parameters:

  worbinsIds  String[]
   The worbins identifiers.

  attributes  String[]
   The attributes to be retrieved (resource.workbin:*).

Returns:

  Type:  com.genesyslab.ail.ws.resource.WorkbinSummaryDTO[]

   The attributes for each workbin.

Errors:

  error.common.AilFactoryNotInitialized

  error.common.ParameterInvalid


Event Detail

Interaction SDK
(Web Services)