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Interaction SDK (Web Services) |
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SUMMARY: ATTRIBUTE | METHOD | EVENT | DETAIL: ATTRIBUTE | METHOD | EVENT |
Attribute Summary | |
com.genesyslab.ail.ws.callback.RecordAction[] |
callback.record:actionsPossible The possible actions that an agent can perform on a callback record. |
int |
callback.record:attempts The number of attempts to deliver this callback. |
com.genesyslab.ail.ws.callback.RecordCallResult |
callback.record:callResult The current RecordCallResult of this record. |
String |
callback.record:contactInfo Information of the contact that corresponds to this record. Ex: phone number. |
com.genesyslab.ail.ws.KeyValue[] |
callback.record:customFields The custom fields attached to this record. |
long |
callback.record:estimatedWaitTime The estimated time that a customer has to wait. |
long |
callback.record:estimatedWaitTimeDate The GMT time date at which the estimated wait time was evaluated. |
String |
callback.record:interactionId Identifier of the voice interaction associated with this record. |
com.genesyslab.ail.ws.callback.RecordReason |
callback.record:reason The current callback record reason of this record's callback record status. |
String |
callback.record:recordId Callback record identifier. |
long |
callback.record:scheduledDateTime The time at which this record is scheduled, or 0 if it is an ASAP callback. |
com.genesyslab.ail.ws.callback.RecordStatus |
callback.record:status This record's current callback record status. |
Method Summary | |
void |
acceptRecord Accepts this record. |
void |
cancelRecord Cancels this record. |
com.genesyslab.ail.ws.callback.RecordDTO |
getRecordDTO Retrieves all the requested attributes about a callback record. |
void |
processedRecord Marks this record as processed, with the current CallbackRecord CallResult. |
void |
rejectRecord Rejects this record. |
void |
rescheduleRecord Reschedules this record. |
com.genesyslab.ail.ws.callback.RecordError |
setRecordDTO Sets attributes about a callback record. |
Event Summary | |
CallbackRecordEvent Event concerning a callback record. |
Attribute Detail |
Attributes of domain callback.record |
Type: com.genesyslab.ail.ws.callback.RecordAction[]
Type: int
Type: com.genesyslab.ail.ws.callback.RecordCallResult
Type: String
Type: com.genesyslab.ail.ws.KeyValue[]
Type: long
Type: long
Type: String
Type: com.genesyslab.ail.ws.callback.RecordReason
Type: String
Type: long
Type: com.genesyslab.ail.ws.callback.RecordStatus
Method Detail |
String
boolean
String
void
String
boolean
String
void
String
boolean
String
String[]
com.genesyslab.ail.ws.callback.RecordDTO
String
boolean
String
void
String
boolean
String
void
String
boolean
String
long
void
String
com.genesyslab.ail.ws.callback.RecordDTO
com.genesyslab.ail.ws.callback.RecordError
Event Detail |
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Interaction SDK (Web Services) |
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