Interaction SDK
(Web Services)
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O

OFF - a member in enum com.genesyslab.ail.ws.dn.DnStatus
Not-ready status.
OFF - a member in enum com.genesyslab.ail.ws.system.ServerStatus
Server not running or disconnected.
OFF_HOOK - a member in enum com.genesyslab.ail.ws.dn.DnEventReason
The telephone headset has been taken off-hook.
OK - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
Call result OK.
OK - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
Call result OK.
OMStopProcessingReason - enum com.genesyslab.ail.ws.interaction.openmedia.OMStopProcessingReason
This enum describes the stop procession reason.
ON - a member in enum com.genesyslab.ail.ws.dn.DnStatus
Ready status.
ON - a member in enum com.genesyslab.ail.ws.system.ServerStatus
Server status running and connected.
ON_HOOK - a member in enum com.genesyslab.ail.ws.dn.DnEventReason
The telephone headset has been placed on-hook.
onCall - a method in service ExpertService
Tells the CTI-less T-Server that the agent is in communication.
OPEN - a member in enum com.genesyslab.ail.ws.outbound.OutboundRecordStatus
Record is ready to be manipulated.
OPEN - a member in enum com.genesyslab.ail.ws.outbound.OutboundStatus
Outbound data can be manipulated.
OPEN - a member in enum com.genesyslab.ail.ws.place.MediaType
Open media.
OPENED - a member in enum com.genesyslab.ail.ws.callback.RecordStatus
Opened status.
openInteractionForAgentDTO - a method in service InteractionService
Opens a workbin interaction for an agent.
openInteractionForPlaceDTO - a method in service InteractionService
Opens a workbin interaction for a place. Once the interaction is opened, it goes onto the specified place for treatment.
openInteractions - a method in service InteractionOpenMediaService
Find and pull a list of interactions based on a single search argument
openInteractionsByQuery - a method in service InteractionOpenMediaService
Find and pull a list of interactions using an SQL expression
openInteractionSubType - an attribute of the interaction.open-media domain in service InteractionOpenMediaService
The interaction sub-type.
openInteractionSubType - an attribute of the workbin-interaction domain in service WorkflowService
The interaction subtype of this interaction.
openInteractionType - an attribute of the interaction.open-media domain in service InteractionOpenMediaService
The interaction type.
openInteractionType - an attribute of the workbin-interaction domain in service WorkflowService
The interaction type of this interaction.
openMediaType - an attribute of the interaction.open-media domain in service InteractionOpenMediaService
The open media Type.
openMediaType - an attribute of the workbin-interaction domain in service WorkflowService
The media type of this interaction.
OperationType - enum com.genesyslab.ail.ws.workflow.OperationType
This enum describes the possible types of operation performed on a workbin..
operationType - an attribute of the workbin domain in service WorkflowService
The possible operations performed on an interaction that modified the current workbin.
operator - a field in class com.genesyslab.ail.ws.contact.ContactFilterLeaf
The operator.
operator - a field in class com.genesyslab.ail.ws.contact.ContactFilterNode
The operator.
OR - a member in enum com.genesyslab.ail.ws.contact.ContactFilterNodeOperator
Constant for the 'or' node operator.
OR - a member in enum com.genesyslab.ail.ws.srl.SRLOperator
The or SRL operator.
ORIGINATING - a member in enum com.genesyslab.ail.ws.interaction.InteractionStatus
Interaction status originating.
OTHER - a member in enum com.genesyslab.ail.ws.monitor.MonitorDnType
Other.
OTHER_DN - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionExtensionType
Extension key when the Interaction has been routed to the dest_dn.
OUT_OF_SERVICE - a member in enum com.genesyslab.ail.ws.place.VoiceMediaStatus
Out-of-service status.
OUT_OF_SERVICE - a member in enum com.genesyslab.ail.ws.place.MediaStatus
Out-of-service status.
OUT_OF_SERVICE - a member in enum com.genesyslab.ail.ws.routing.RoutingDnStatus
Out of service.
OUTBOUND - a member in enum com.genesyslab.ail.ws.interaction.voice.CallType
Outgoing call type.
OUTBOUND - a member in enum com.genesyslab.ail.ws.routing.RoutingCallType
Outgoing-call type.
outbound.campaign - a domain in service ExtendedOutboundService
Outbound campaign attributes definition
outbound.campaign - a domain in service OutboundService
Outbound campaign attributes definition
outbound.chain - a domain in service ExtendedOutboundService
Outbound attributes definition
outbound.record - a domain in service ExtendedOutboundService
Outbound record attributes definition. NB : Outbound Record attributes are only sent with OutboundInteractionEvent of OutboundService.
outbound.record - a domain in service OutboundService
Outbound record attributes definition. NB : Outbound Record attributes are only sent with OutboundInteractionEvent of OutboundService.
OUTBOUND_CALL - a member in enum com.genesyslab.ail.ws.resource.ActionCodeType
'outbound-call' action code.
OUTBOUND_COLLABORATION_INVITE - a member in enum com.genesyslab.ail.ws.interaction.InteractionType
Interaction type external outbound collaboration invite.
OUTBOUND_NOTIFICATION - a member in enum com.genesyslab.ail.ws.interaction.InteractionType
Interaction type outbound notification.
OutboundCallResult - enum com.genesyslab.ail.ws.outbound.OutboundCallResult
The constants in this enum represent all results that an outbound call can have.
OutboundChainDTO - class com.genesyslab.ail.ws.outbound.OutboundChainDTO
Describes the DTO data for an outbound chain.
OutboundChainEvent - an event in service ExtendedOutboundService
Outbound chain event.
outboundChainId - a field in class com.genesyslab.ail.ws.outbound.OutboundChainDTO
The outbound chain identifier.
outboundChainId - an attribute of the interaction domain in service InteractionService
The outbound chain identifier associated to this interaction.
outboundChainId - an attribute of the outbound.record domain in service ExtendedOutboundService
The OutboundChain this record belongs to or null. Sent only with ExtendedOutboundService.
outboundChainId - an attribute of the outbound.chain domain in service ExtendedOutboundService
The interaction identifier. Note: Received only upon subscription to outbound interaction event.
outboundChainId - an attribute of the outbound.record domain in service OutboundService
The OutboundChain this record belongs to or null. Sent only with ExtendedOutboundService.
OutboundChainReason - enum com.genesyslab.ail.ws.outbound.OutboundChainReason
Lists the possible reasons for an outbound event on a chain.
OutboundEventType - enum com.genesyslab.ail.ws.outbound.OutboundEventType
The constants in this enum represent all event types that can change an outbound status.
OutboundInteractionAction - enum com.genesyslab.ail.ws.outbound.OutboundInteractionAction
The constants in this enum represent all possible actions that can be taken on an outbound interaction.
OutboundInteractionEvent - an event in service OutboundService
Outbound interaction event. Deprecated, instead use OutboundEvent.
OutboundRecordAction - enum com.genesyslab.ail.ws.outbound.OutboundRecordAction
The constants in this enum represent all actions that can possibly be applied to an outbound record.
OutboundRecordDTO - class com.genesyslab.ail.ws.outbound.OutboundRecordDTO
This class describes the DTO data for a record.
OutboundRecordError - class com.genesyslab.ail.ws.outbound.OutboundRecordError
This class defines an outbound record error.
OutboundRecordPhoneType - enum com.genesyslab.ail.ws.outbound.OutboundRecordPhoneType
The constants in this enum represent the phone type.
OutboundRecordStatus - enum com.genesyslab.ail.ws.outbound.OutboundRecordStatus
The constants in this enum represent all statuses that an outbound record can have.
OutboundService - a service
Provides the outbound service. Deprecated, use ExtendedOutboundService instead.
OutboundStatus - enum com.genesyslab.ail.ws.outbound.OutboundStatus
The constants in this enum represent all statuses that an outbound call can have.
outboundStatus - an attribute of the interaction.voice.outbound domain in service OutboundService
The record handling status, which shows whether this interaction is still able to handle outbound related data (update, cancel, mark procesed...).
OVERWRITE_ATTRIBUTE - a member in enum com.genesyslab.ail.ws.contact.ContactUpdateType
Overwrite the specified contact attributes.
OVERWRITE_CONTACT - a member in enum com.genesyslab.ail.ws.contact.ContactUpdateType
Overwrite all the contact attributes.
OVERWRITE_DNIS - a member in enum com.genesyslab.ail.ws.routing.RouteType
The original DNIS is requested to be overwritten with the number specified by the parameter dnis.
ownerId - an attribute of the srl-category domain in service SRLService
The owner ID of this category.

Interaction SDK
(Web Services)
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z _