Class Summary |
AfterCallWorkVoiceForm |
This class defines a data form used by the agent service to perform an After Call Work agent action. |
AgentListDTO |
This class describes a list of agent DTOs. |
DnActionsPossible |
This class lists the possible actions that an agent can perform on this DN. |
DnWorkmodesPossible |
This class lists the workmode types that an agent can use with this DN. |
LoginIdPersonId |
This class describes the login identifier associated to a person identifier. |
LoginIdsSwitch |
This class describes the Login identifiers of a switch. |
LoginVoiceForm |
This class defines a voice data form used by the agent service to perform a Login agent action. |
LogoutVoiceForm |
This class defines a voice data form used by the agent service to perform a Logout agent action. |
MediaActionsPossible |
This class lists the possible actions that an agent can perform on this medium. |
MediaForm |
This class defines a data form for an agent action applied to a medium. |
MediaInfoError |
This container describes the updated media or voice media information and error (if one) after an agent action was performed
on a media.
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PasswordReason |
This class defines result which occurred when updating or checking the password of a person. |
PersonDTO |
This class describes the DTO data for a person. |
PersonError |
This class defines an error which occurred when updating the data of a person. |
ReadyVoiceForm |
This class defines a voice data form used by the agent service to perform an Ready or Not-ready agent action. |
ResourceProperty |
This class describes a resource which is an agent's element for configuration purpose Example: dictionary, color of background
and so on. The value type is either a byte[] or a String.
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ResourcePropertyKeyValue |
This class describes a resource key-value which is an agent's element for configuration purpose Example: dictionary, color
of background and so on. The value type is either a byte[] or a String.
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Skill |
This class defines an agent skill. Refer to the Configuration Layer documentation for further information. |