Interaction SDK
(Web Services)
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I

id - a field in class com.genesyslab.ail.ws.agent.ResourceProperty
The resource identifier.
id - a field in class com.genesyslab.ail.ws.callback.RecordDTO
If byInteractionId, the ID is the interaction ID; otherwise, it is the record ID.
id - a field in class com.genesyslab.ail.ws.callback.RecordError
If byInteractionId, the ID is the interaction ID; otherwise, it is the record ID.
id - a field in class com.genesyslab.ail.ws.contact.ContactAttributeMetaData
The attribute metadata identifier.
id - a field in class com.genesyslab.ail.ws.contact.ContactAttributeValue
The system identifier of this attribute instance. In set mode, if the ID is null the attribute is added; otherwise, this instance is updated.
id - a field in class com.genesyslab.ail.ws.resource.CustomAttachedData
The CustomAttachedData identifier.
id - a field in class com.genesyslab.ail.ws.resource.CustomAttachedDataValue
The identifier of this custom attached data instance.
id - a field in class com.genesyslab.ail.ws.resource.InteractionAttributeMetaData
The attribute metadata identifier.
id - a field in class com.genesyslab.ail.ws.resource.InteractionAttributeValue
The identifier of this attribute instance. In set mode, if the identifier is null, the attribute is added; otherwise, this instance is updated.
id - a field in class com.genesyslab.ail.ws.resource.EnumeratorValue
The identifier of this enumerator value.
id - a field in class com.genesyslab.ail.ws.resource.Timezone
The time zone identifier.
id - a field in class com.genesyslab.ail.ws.workflow.WorkflowQueue
The queue identifier.
id - an attribute of the workbin domain in service WorkflowService
The workbin identifier.
id - an attribute of the workbin-interaction domain in service WorkflowService
The workbin-interaction identifier.
ID_MAX - a member in enum com.genesyslab.ail.ws.routing.RouteType
IDDD - a member in enum com.genesyslab.ail.ws.routing.RouteType
Route to the international number specified by the parameter destination.
identifier - a field in class com.genesyslab.ail.ws.Attachment
The attachment identifier. Note : Genesys recommends that you do not use this parameter to append this attachment to an interaction.
identifier - a field in class com.genesyslab.ail.ws.ShortAttachment
The attachment identifier.
IDLE - a member in enum com.genesyslab.ail.ws.expert.ExpertContextStatus
Indicates that the expert contact interaction is idle.
IDLE - a member in enum com.genesyslab.ail.ws.interaction.InteractionStatus
Interaction status idle.
IDLE - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionStatus
Interaction status idle.
IDLE_REROUTED - a member in enum com.genesyslab.ail.ws.interaction.InteractionExtensionType
Extension key for rotating interaction. The value has no particular meaning, when this key is present, the interaction was routed to someone else.
IN_PROCESS - a member in enum com.genesyslab.ail.ws.expert.ExpertContextStatus
Indicates that the expert contact is processing the interaction.
IN_SERVICE - a member in enum com.genesyslab.ail.ws.routing.RoutingDnStatus
In service.
INACTIVE - a member in enum com.genesyslab.ail.ws.outbound.CampaignStatus
Inactive campaign.
INBOUND - a member in enum com.genesyslab.ail.ws.interaction.voice.CallType
Incoming call type.
INBOUND - a member in enum com.genesyslab.ail.ws.routing.RoutingCallType
Incoming-call type.
INBOUND_CALL - a member in enum com.genesyslab.ail.ws.resource.ActionCodeType
'inbound-call' action code.
INBOUND_COLLABORATION_REPLY - a member in enum com.genesyslab.ail.ws.interaction.InteractionType
Interaction type external inbound collaboration reply.
incomingAddresses - an attribute of the resource.common domain in service ResourceService
The e-mail addresses through which incoming e-mails may reach this contact center. This information comes from the E-mail Server applications in the Configuration Layer. If null, there is no connection to the config Server.
INCORRECT_MEDIA_LIST - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Incorrect media list format
index - a field in class com.genesyslab.ail.ws.contact.ContactSearchTemplate
The index of the first item to return. 0 indicates the first item. A negative value counts from the end.
index - a field in class com.genesyslab.ail.ws.history.InteractionSearchTemplate
The index of the first item to return. 0 indicates the first item.
INFO_CHANGED - a member in enum com.genesyslab.ail.ws.agent.AgentDnEventReason
Info-changed reason.
INFO_CHANGED - a member in enum com.genesyslab.ail.ws.dn.DnEventReason
Info changed reason.
INFO_CHANGED - a member in enum com.genesyslab.ail.ws.interaction.InteractionEventReason
Info changed reason.
INFO_CHANGED - a member in enum com.genesyslab.ail.ws.routing.RoutingDnEventReason
Info changed reason.
INFO_CHANGED - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionEventReason
Info changed reason.
INIT_TRANSFER - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'init transfer' action.
initialInteractionId - an attribute of the interaction.voice domain in service InteractionVoiceService
The initial interaction ID if this interaction is the result of an initTransfer() or initConference() call.
initiateConferenceDTO - a method in service InteractionVoiceService
Initiates a conference. Holds the current call and dials another call.
initiateTransferDTO - a method in service InteractionVoiceService
Initiates a transfer. Holds the current call and dials another call.
INT_OP_ATT - a member in enum com.genesyslab.ail.ws.resource.EnumeratorType
Interaction operational attribute.
INTEGER - a member in enum com.genesyslab.ail.ws.resource.InteractionAttributeMetaDataType
Interaction attribute type Integer.
INTEGER - a member in enum com.genesyslab.ail.ws.resource.CustomAttachedDataType
Custom attached datatype Integer.
interaction - a domain in service InteractionService
Interaction attributes definition
interaction.chat - a domain in service InteractionChatService
Chat interaction attributes definition
interaction.cobrowse - a domain in service InteractionCobrowseService
CoBrowse interaction attributes definition
interaction.mail - a domain in service InteractionMailService
Mail interaction attributes definition
interaction.mail.in - a domain in service InteractionMailService
Incoming e-mail interaction attributes definition
interaction.mail.in.collaboration - a domain in service InteractionMailService
Collaboration Incoming interaction attributes definition
interaction.mail.out - a domain in service InteractionMailService
Outgoing e-mail interaction attributes definition
interaction.open-media - a domain in service InteractionOpenMediaService
Open media interaction attributes definition
interaction.voice - a domain in service InteractionVoiceService
Voice interaction attributes definition
interaction.voice.outbound - a domain in service OutboundService
Outbound interaction voice attributes definition
INTERACTION_ID_NOT_SPECIFIED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Interaction identifier is not specified
INTERACTION_SUBTYPE_NOT_SPECIFIED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Interaction subtype is not specified
INTERACTION_TYPE_NOT_SPECIFIED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Interaction type is not specified
InteractionAgentDTO - class com.genesyslab.ail.ws.interaction.InteractionAgentDTO
This class describes the interaction DTO data for an agent. It contains an interaction DTO data for each interaction handled by this agent.
InteractionAttributeMetaData - class com.genesyslab.ail.ws.resource.InteractionAttributeMetaData
This class describes the metadata of an interaction attribute value. InteractionAttributeMetaData is a facility for application to add new information in interaction for specific purposes. InteractionAttributeMetaDatas are defined in the Configuration Layer in the Business Attributes/Interaction Attributes enumerator folder.
InteractionAttributeMetaDataType - enum com.genesyslab.ail.ws.resource.InteractionAttributeMetaDataType
This enum lists the possible types of an interaction attribute metaData.
InteractionAttributeValue - class com.genesyslab.ail.ws.resource.InteractionAttributeValue
This class describes the attribute value for a specific InteractionAttributeMetaData.
InteractionChatAction - enum com.genesyslab.ail.ws.interaction.chat.InteractionChatAction
This enum lists the possible actions on a chat interaction.
InteractionChatService - a service
This service handles the chat interactions with a customer.
InteractionCobrowseAction - enum com.genesyslab.ail.ws.interaction.cobrowse.InteractionCobrowseAction
This enum describes the possibles actions on a co browse interaction.
InteractionCobrowseService - a service
This service handles the co-browse interactions.
InteractionDnDTO - class com.genesyslab.ail.ws.interaction.InteractionDnDTO
This class describes the interaction DTO data for a DN. It contains an interaction DTO data for each interaction handled by this DN.
InteractionDTO - class com.genesyslab.ail.ws.interaction.InteractionDTO
This class contains the data of an interaction.
interactionDTO - a field in class com.genesyslab.ail.ws.interaction.voice.InteractionVoiceErrorDTO
Interaction DTO data.
interactionDTOs - a field in class com.genesyslab.ail.ws.routing.RoutingDnInteractionDTO
The DTO attributes.
InteractionError - class com.genesyslab.ail.ws.interaction.InteractionError
This class defines an error which occurred when updating the data of an interaction.
interactionError - a field in class com.genesyslab.ail.ws.interaction.InteractionError
The interaction error code.
interactionError - a field in class com.genesyslab.ail.ws.routing.RoutingInteractionError
The routing interaction error code.
InteractionEvent - an event in service InteractionService
Interaction event.
InteractionEvent - an event in service RoutingService
Routing interaction event.
InteractionEventReason - enum com.genesyslab.ail.ws.interaction.InteractionEventReason
This enum lists possible reasons for interaction events.
InteractionExtension - class com.genesyslab.ail.ws.interaction.InteractionExtension
This class describes the key-value data for an interaction extension.
InteractionExtensionType - enum com.genesyslab.ail.ws.interaction.InteractionExtensionType
This enum describes the different extension types of interactions.
interactionId - a field in class com.genesyslab.ail.ws.expert.ExpertContextDTO
The interaction identifier.
interactionId - a field in class com.genesyslab.ail.ws.interaction.InteractionError
The interaction identifier.
interactionId - a field in class com.genesyslab.ail.ws.interaction.InteractionDTO
The interaction identifier.
interactionId - a field in class com.genesyslab.ail.ws.routing.RoutingInteractionDTO
The interaction identifier.
interactionId - a field in class com.genesyslab.ail.ws.routing.RoutingInteractionError
The interaction identifier.
interactionId - an attribute of the callback.record domain in service CallbackService
Identifier of the voice interaction associated with this record.
interactionId - an attribute of the expert domain in service ExpertService
The voice interaction associated with this context.
interactionId - an attribute of the history domain in service HistoryService
The interaction identifier.
interactionId - an attribute of the interaction domain in service InteractionService
The interaction identifier.
interactionId - an attribute of the interaction.voice.outbound domain in service OutboundService
The interaction identifier. Note: Received only upon subscription to outbound interaction event.
interactionId - an attribute of the routing.interaction domain in service RoutingService
The interaction identifier.
interactionId - an attribute of the workbin domain in service WorkflowService
The worbin-interaction:id that was taken out of or placed into the workbin.
interactionId - an attribute of the workbin-interaction domain in service WorkflowService
The interaction id. Use this interaction ID to open the interaction onto an agent or a place.
interactionIds - an attribute of the outbound.chain domain in service ExtendedOutboundService
The interaction identifiers related to this chain.
InteractionMailAction - enum com.genesyslab.ail.ws.interaction.mail.InteractionMailAction
This enumeration describes the possible actions on an e-mail interaction.
InteractionMailService - a service
This service manages actions on e-mails exchanged between a customer and the Call Center. An InteractionMailIn is an e-mail received by the Call Center, and an InteractionMailOut is an e-mail sent by the Call Center.
InteractionOpenMediaAction - enum com.genesyslab.ail.ws.interaction.openmedia.InteractionOpenMediaAction
This enum describes the possibles actions on an open media interaction.
InteractionOpenMediaService - a service
This service handles the open media interactions.
InteractionPlaceDTO - class com.genesyslab.ail.ws.interaction.InteractionPlaceDTO
This class describes the interaction DTO data for a place. It contains an interaction DTO data for each interaction handled by this place.
interactionsDTO - a field in class com.genesyslab.ail.ws.interaction.InteractionAgentDTO
An array of interaction DTO data.
interactionsDTO - a field in class com.genesyslab.ail.ws.interaction.InteractionDnDTO
An array of interaction DTO data.
interactionsDTO - a field in class com.genesyslab.ail.ws.interaction.InteractionPlaceDTO
An array of interaction DTO data.
InteractionSearchTemplate - class com.genesyslab.ail.ws.history.InteractionSearchTemplate
This class defines the template used to search interactions in the contact historic. The template also specifies how to sort the list of matching interactions, and which part of this list to retrieve.
InteractionServerErrorType - enum com.genesyslab.ail.ws.InteractionServerErrorType
This enum describes the different Interaction Server error types. These errors are send under the following code : 'error.common.InteractionServerCode::Type:x1::Number:x2' where x1 is the error type (ex : PLACE_NOT_SPECIFIED) and x2 : the error number.
InteractionService - a service
This service is used to set/retrieve the interaction attributes from a Dn, Place, Agent or Interaction.
InteractionSortAttribute - class com.genesyslab.ail.ws.history.InteractionSortAttribute
This class defines attributes to use to sort interactions.
InteractionStatus - enum com.genesyslab.ail.ws.interaction.InteractionStatus
Enumeration for possible interaction statuses. Common to all media.
InteractionType - enum com.genesyslab.ail.ws.interaction.InteractionType
This enum describes the different types of interactions.
interactionType - an attribute of the history domain in service HistoryService
The type of this interaction.
interactionType - an attribute of the interaction domain in service InteractionService
The type of this interaction.
interactionType - an attribute of the workbin-interaction domain in service WorkflowService
The id of the interaction in the workbin.
InteractionVoiceAction - enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
This enum describes the possible actions on a voice interaction.
InteractionVoiceErrorDTO - class com.genesyslab.ail.ws.interaction.voice.InteractionVoiceErrorDTO
This class describes the interaction DTO data and voice error.
InteractionVoiceService - a service
This service performs actions on voice interactions.
INTERNAL - a member in enum com.genesyslab.ail.ws.interaction.chat.ChatPartyVisibility
Constant for internal visibility (agents and supervisor).
INTERNAL - a member in enum com.genesyslab.ail.ws.interaction.voice.TelephonyErrorType
Internal error.
INTERNAL - a member in enum com.genesyslab.ail.ws.interaction.voice.CallType
Internal call type.
INTERNAL - a member in enum com.genesyslab.ail.ws.routing.RoutingCallType
Internal-call type.
INTERNAL_CALL - a member in enum com.genesyslab.ail.ws.resource.ActionCodeType
'internal-call' action code.
INTRUDE - a member in enum com.genesyslab.ail.ws.workflow.OperationType
Indicates an interaction change due to an intrude operation.
INVALID_INTERACTION_DATA - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Invalid interaction data
INVALID_INTERACTION_IDENTIFIER - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Invalid interaction identifier (too short/long or invalid characters)
INVALID_NUMBER - a member in enum com.genesyslab.ail.ws.interaction.voice.TelephonyErrorType
The number is invalid.
INVALID_PASSWORD - a member in enum com.genesyslab.ail.ws.interaction.voice.TelephonyErrorType
The given password is incorrect.
INVALID_PROPERTY_TYPE - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Invalid property type specified
INVALID_PROTOCOL_MESSAGE - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Invalid protocol message
INVALID_TIME_FORMAT - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Invalid time format specified for one of the attributes
InvitationEvent - an event in service InteractionMailService
Invitation event
invitations - an attribute of the interaction.mail.out domain in service InteractionMailService
The sent invitation identifiers for this outgoing e-mail.
invitationSentId - an attribute of the interaction.mail.out domain in service InteractionMailService
Identifier of a sent invitation for a collaboration on this outgoing e-mail. Available only when receiving an InvitationEvent.
IPMX_LIKE - a member in enum com.genesyslab.ail.ws.SwitchType
IPMX switch type.
IS - a member in enum com.genesyslab.ail.ws.system.ServerType
Workflow engine server.
isAgent - an attribute of the person domain in service AgentService
true if this person is really an agent.
isAgent - an attribute of the resource.person domain in service ResourceService
true if the person is an agent.
isArchive - an attribute of the history domain in service HistoryService
true, if this item belongs to the archive history.
isArchiveEnabled - a method in service HistoryService
Returns true if Archive database is enable.
isASMCall - a method in service ExtendedOutboundService
Returns true if the interaction is in ASM call mode.
isCategoryApproved - an attribute of the interaction.chat domain in service InteractionChatService
Tells whether an agent has approved or disapproved the category ID assigned to the interaction. If null, no agent has given a feedback on the suggested category. If true, an agent has approved it. If false, an agent has disapproved it. Note: if false and if the assigned category has the max relevancy of the suggested categories, all the suggested categories are disapproved.
isCategoryApproved - an attribute of the interaction.mail domain in service InteractionMailService
Tells whether an agent has approved or disapproved the category that was suggested by Classification Server. If null, no agent has given a feedback on the suggested category. If true, an agent has approved it. If false, an agent has disapproved it.
isCategoryApproved - an attribute of the interaction.open-media domain in service InteractionOpenMediaService
Tells whether an agent has approved or disapproved the category ID assigned to the interaction. If null, no agent has given a feedback on the suggested category. If true, an agent has approved it. If false, an agent has disapproved it. Note: if false and if the assigned category has the max relevancy of the suggested categories, all the suggested categories are disapproved.
isChangeNode - an attribute of the subscriber domain in service EventService
The subscriber has moved to another node. NB : during the swapping, some events can be lost.
isDNDMultimedia - an attribute of the place domain in service PlaceService
The status of the Do-Not-Disturb feature for multimedia.
isEnabled - an attribute of the person domain in service AgentService
The Configuration Layer status of the Person object.
isEnabled - an attribute of the place domain in service PlaceService
The status of the Place object in the Configuration Layer.
isEnabled - an attribute of the resource.dn domain in service ResourceService
true if the DN is enabled in the Configuration Layer.
isEnabled - an attribute of the resource.place domain in service ResourceService
true if the Place object is enabled in the Configuration Layer.
isEnabled - an attribute of the resource.person domain in service ResourceService
true if the person is enabled in the Configuration Layer.
isEnabled - an attribute of the resource.skill domain in service ResourceService
true if the Person object is enabled in the Configuration Layer.
isEnabled - an attribute of the resource.workbin domain in service ResourceService
true if the workbin object is enabled in the Configuration Layer.
isEscalated - an attribute of the interaction.mail.in domain in service InteractionMailService
true if this e-mail was escalated. If an e-mail has been transferred to an external agent and is routed back to an internal agent, this e-mail is considered as being escalated until it is replied to, marked done, or deleted by an internal agent.
isIncoming - an attribute of the interaction.voice domain in service InteractionVoiceService
The direction of this call.
isLogoutAcknowledged - a method in service ExtendedOutboundService
Returns true if requestLogout() was acknowledged by the Outbound Server.
isMarkDoneAvailable - an attribute of the interaction.chat domain in service InteractionChatService
true if this interaction can be stopped with no more processing.
isMarkDoneAvailable - an attribute of the interaction.mail domain in service InteractionMailService
true if this interaction can be stopped with no more processing.
isMarkDoneAvailable - an attribute of the interaction.open-media domain in service InteractionOpenMediaService
true if this interaction can be stopped with no more processing.
isOnLine - an attribute of the interaction.chat domain in service InteractionChatService
true if the chat interaction has a corresponding session in the Chat Server.
isOnline - an attribute of the workbin-interaction domain in service WorkflowService
true if the interaction has a corresponding session in the Chat Server.
isQAReview - an attribute of the interaction.mail.out domain in service InteractionMailService
true if this interaction is submitted for QA review.
isScheduled - an attribute of the outbound.chain domain in service ExtendedOutboundService
true if this interaction was created when executing a callback.
isScheduled - an attribute of the interaction.voice.outbound domain in service OutboundService
true if this interaction was created when executing a callback.
isScriptAvailable - a method in service ScriptService
Is the script available.
ITX_MANAGER_INTERNAL - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Interaction manager failure (or database failure)
IVR - a member in enum com.genesyslab.ail.ws.routing.RoutingTreatmentType
IVR.

Interaction SDK
(Web Services)
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z _