Interaction SDK
(Web Services)
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E

EMAIL - a member in enum com.genesyslab.ail.ws.place.MediaType
E-mail media.
EMAIL - a member in enum com.genesyslab.ail.ws.srl.SRLCategoryType
EMAIL.
EMAIL_ADDRESS - a member in enum com.genesyslab.ail.ws.contact.ContactAttributePredefinedMetaDataType
Fixed contact attribute : EmailAddress.
EMAIL_ADDRESS - a member in enum com.genesyslab.ail.ws.outbound.OutboundRecordPhoneType
E-Mail address.
EMAIL_IN - a member in enum com.genesyslab.ail.ws.interaction.InteractionType
Interaction type incoming email.
EMAIL_OUT - a member in enum com.genesyslab.ail.ws.interaction.InteractionType
Interaction type outgoing email.
EMAIL_OUT_REPLY - a member in enum com.genesyslab.ail.ws.interaction.InteractionType
Interaction type reply outgoing email.
EmailAddress - class com.genesyslab.ail.ws.interaction.mail.EmailAddress
This class describes the e-mail address format.
employeeId - an attribute of the person domain in service AgentService
The person's employee identifier.
employeeId - an attribute of the resource.person domain in service ResourceService
The person’s employee ID.
endDate - an attribute of the interaction domain in service InteractionService
The time (UTC) when the interaction processing ended.
ENDTIME_EXPIRED - a member in enum com.genesyslab.ail.ws.callback.RecordCallbackStatus
Status 'end time expired'.
ENGAGED_PREDICTIVE - a member in enum com.genesyslab.ail.ws.outbound.CampaignMode
Engaged predictive mode of campaign.
ENGAGED_PROGRESSIVE - a member in enum com.genesyslab.ail.ws.outbound.CampaignMode
Engaged progressive mode of campaign.
Enumerator - class com.genesyslab.ail.ws.resource.Enumerator
This class describes the enumerator.
enumeratorId - a field in class com.genesyslab.ail.ws.resource.Enumerator
The identifier of this enumerator.
EnumeratorType - enum com.genesyslab.ail.ws.resource.EnumeratorType
This enum lists the possible types of an enumerator.
EnumeratorValue - class com.genesyslab.ail.ws.resource.EnumeratorValue
This class describes the enumerator value.
EQUAL - a member in enum com.genesyslab.ail.ws.contact.ContactFilterLeafOperator
Constant for the '=' leaf operator.
ERICSSON_MD110_LIKE - a member in enum com.genesyslab.ail.ws.SwitchType
Ericsson MD110 switch type.
ERROR - a member in enum com.genesyslab.ail.ws.callback.RecordCallbackStatus
Status 'error'.
ERROR - a member in enum com.genesyslab.ail.ws.interaction.InteractionEventReason
General error or system error.
ERROR - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionEventReason
General error or system error.
error - a field in class com.genesyslab.ail.ws.AttributeError
The error code.
error - a field in class com.genesyslab.ail.ws.agent.MediaInfoError
The agent action error code. Null if no error.
error - a field in class com.genesyslab.ail.ws.event.TopicServiceError
ERROR_CODE - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionExtensionType
Extension key for the error code when the treatment was not applied.
ERROR_MSG - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionExtensionType
Extension key for the error msg when the treatment was not applied.
ERROR_RECEIVED - a member in enum com.genesyslab.ail.ws.interaction.chat.ChatEventType
Event type error received.
errorDescription - a field in class com.genesyslab.ail.ws.agent.MediaInfoError
The agent action error description. Null if no error.
errorName - a field in class com.genesyslab.ail.ws.WServiceException
The error name.
errors - a field in class com.genesyslab.ail.ws.event.SubscriberResult
The errors on each topic service.
ESTABLISHED - a member in enum com.genesyslab.ail.ws.interaction.InteractionEventReason
Established reason.
estimatedWaitTime - an attribute of the callback.record domain in service CallbackService
The estimated time that a customer has to wait.
estimatedWaitTimeDate - an attribute of the callback.record domain in service CallbackService
The GMT time date at which the estimated wait time was evaluated.
Event - class com.genesyslab.ail.ws.event.Event
Description : This class describes an event which occurred in a service.
eventName - a field in class com.genesyslab.ail.ws.event.Event
The name of the produced event.
eventName - a field in class com.genesyslab.ail.ws.event.TopicServiceError
The event name.
eventName - a field in class com.genesyslab.ail.ws.event.TopicsEvent
The event name.
eventName - a field in class com.genesyslab.ail.ws.event.TopicsEventRemove
The event name.
eventName - an event in service ScriptService
Script service event. The event name has the following form scriptInstance:eventName or alias
eventReason - an attribute of the dn domain in service DnService
The reason why this event occurred.
eventReason - an attribute of the interaction domain in service InteractionService
The reason of this event.
eventReason - an attribute of the place domain in service PlaceService
The media status.
eventReason - an attribute of the routing.dn domain in service RoutingService
The event reason of this DN event.
eventReason - an attribute of the routing.interaction domain in service RoutingService
The event reason.
events - an attribute of the interaction.chat domain in service InteractionChatService
Events received since the beginning of the chat session.
EventService - a service
eventType - a field in class com.genesyslab.ail.ws.interaction.chat.ChatEvent
The type of this event. .
eventType - an attribute of the interaction.chat domain in service InteractionChatService
The chat event type.
eventType - an attribute of the outbound.campaign domain in service ExtendedOutboundService
The current event type of this campaign.
eventType - an attribute of the outbound.chain domain in service ExtendedOutboundService
The type of the event. Note: Received only upon subscription to outbound interaction event.
eventType - an attribute of the outbound.campaign domain in service OutboundService
The current event type of this campaign.
eventType - an attribute of the interaction.voice.outbound domain in service OutboundService
The type of the event. Note: Received only upon subscription to outbound interaction event.
executeScript - a method in service ScriptService
Execute a script.
expert - a domain in service ExpertService
Expert contact attributes definition
ExpertContextAction - enum com.genesyslab.ail.ws.expert.ExpertContextAction
This enum lists the possible actions on an expert contact context.
ExpertContextDTO - class com.genesyslab.ail.ws.expert.ExpertContextDTO
This class describes the DTO data on an expert contact context.
ExpertContextReason - enum com.genesyslab.ail.ws.expert.ExpertContextReason
This enum lists the possible reasons for the status of an expert contact context.
ExpertContextStatus - enum com.genesyslab.ail.ws.expert.ExpertContextStatus
This enum lists the possible statuses for an expert contact interaction.
ExpertEvent - an event in service ExpertService
Expert contact feature event.
ExpertService - a service
Provides the expert contact feature service.
EXT_ROUTING_POINT - a member in enum com.genesyslab.ail.ws.resource.DnSummaryType
External routing point.
EXT_ROUTING_POINT - a member in enum com.genesyslab.ail.ws.routing.RoutingDnType
External routing point.
ExtendedOutboundService - a service
Provides the extended outbound service.
EXTENSION - a member in enum com.genesyslab.ail.ws.monitor.MonitorDnType
Extension.
extensions - an attribute of the interaction domain in service InteractionService
Extended information about this interaction event.
extensions - an attribute of the routing.interaction domain in service RoutingService
The extended information about this interaction.
externalAgentTransferAddress - an attribute of the interaction.mail.in domain in service InteractionMailService
The e-mail address of the external agent to whom this e-mail had been transferred.
externalId - an attribute of the interaction.chat domain in service InteractionChatService
External identifier that was assigned to this interaction.
externalId - an attribute of the interaction.mail domain in service InteractionMailService
External identifier that was assigned to this interaction.
externalId - an attribute of the interaction.open-media domain in service InteractionOpenMediaService
External identifier that was assigned to this interaction.

Interaction SDK
(Web Services)
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z _