Interaction SDK
(Web Services)

com.genesyslab.ail.ws.place

Class Summary
MediaInfo This class gives information about a medium other than a voice medium, for instance a chat medium.
VoiceMediaInfo This class contains the agent status of a DN.
PlaceDTO This class describes the DTO data for a place.
PlaceError This class defines an error which occurred when updating the data of a place.

Enum Summary
MediaType The constants in this enum represent all media (except voice) that can be associated with a place.”>
VoiceMediaStatus This enum lists all possible status of an agent on a DN.
PlaceEventReason The constants in this enum represent all reasons that can be associated with a PlaceEvent.
MediaStatus The constants in this enum represent all possible statuses of an agent on a medium.

Class Detail

MediaInfo

This class gives information about a medium other than a voice medium, for instance a chat medium.

Fields:

  name  String
   The medium name.

  type  com.genesyslab.ail.ws.place.MediaType
   The medium type.

  status  com.genesyslab.ail.ws.place.MediaStatus
   The medium status.

VoiceMediaInfo

This class contains the agent status of a DN.

Fields:

  dnId  String
   The DN identifier.

  status  com.genesyslab.ail.ws.place.VoiceMediaStatus
   The agent status on this DN.

  workmode  com.genesyslab.ail.ws.agent.WorkmodeType
   The agent workmode on this DN.

PlaceDTO

This class describes the DTO data for a place.

Fields:

  data  com.genesyslab.ail.ws.KeyValue[]
   The DTO attributes.

  placeId  String
   The place identifier.

PlaceError

This class defines an error which occurred when updating the data of a place.

Fields:

  placeError  String
   The place error code.

  placeId  String
   The place identifier.

  attributeErrors  com.genesyslab.ail.ws.AttributeError[]
   The person attributes' error codes.

Enum Detail

MediaType

The constants in this enum represent all media (except voice) that can be associated with a place.”>

Members:

  UNKNOWN
   Unknown media.

  CHAT
   Chat media.

  EMAIL
   E-mail media.

  OPEN
   Open media.

  COBROWSE
   Cobrowse media.

  VOICE
   Voice media.

VoiceMediaStatus

This enum lists all possible status of an agent on a DN.

Members:

  OUT_OF_SERVICE
   Out-of-service status.

  BUSY_NOT_READY
   Busy not-ready status.

  BUSY_READY
   Busy ready status.

  NOT_READY
   Not-ready status.

  READY
   Ready status.

  AFTERCALLWORK
   After-call-work status.

  LOGGED_OUT
   Logged-out status.

  BUSY_AFTERCALLWORK
   Busy after-call-work status.

  BUSY_LOGGED_OUT
   Busy logged-out status.

PlaceEventReason

The constants in this enum represent all reasons that can be associated with a PlaceEvent.

Members:

  DN_ADDED
   A DN was added to this place.

  DN_REMOVED
   A DN was removed from this place.

  MEDIA_ADDED
   A media was added on a place.

  MEDIA_REMOVED
   A media was removed on a place.

  DND_STATUS_CHANGED
   Do-Not-Disturb feature has been turned on or off.

  MEDIA_STATUS_CHANGED
   A status change in the monitored place's media. Not use.

MediaStatus

The constants in this enum represent all possible statuses of an agent on a medium.

Members:

  OUT_OF_SERVICE
   Out-of-service status.

  LOGGED_OUT
   Logged-out status.

  NOT_READY
   Not-ready status.

  BUSY_NOT_READY
   Busy not-ready status.

  READY
   Ready status.

  BUSY_READY
   Busy ready status.

Interaction SDK
(Web Services)