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Interaction SDK
(Web Services)
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EMAIL
- a member in enum com.genesyslab.ail.ws.place.
MediaType
E-mail media.
EMAIL
- a member in enum com.genesyslab.ail.ws.srl.
SRLCategoryType
EMAIL.
EMAIL_ADDRESS
- a member in enum com.genesyslab.ail.ws.contact.
ContactAttributePredefinedMetaDataType
Fixed contact attribute : EmailAddress.
EMAIL_ADDRESS
- a member in enum com.genesyslab.ail.ws.outbound.
OutboundRecordPhoneType
E-Mail address.
EMAIL_IN
- a member in enum com.genesyslab.ail.ws.interaction.
InteractionType
Interaction type incoming email.
EMAIL_OUT
- a member in enum com.genesyslab.ail.ws.interaction.
InteractionType
Interaction type outgoing email.
EMAIL_OUT_REPLY
- a member in enum com.genesyslab.ail.ws.interaction.
InteractionType
Interaction type reply outgoing email.
EmailAddress
- class com.genesyslab.ail.ws.interaction.mail.
EmailAddress
This class describes the e-mail address format.
employeeId
- an attribute of the person domain in service
AgentService
The person's employee identifier.
employeeId
- an attribute of the resource.person domain in service
ResourceService
The persons employee ID.
endDate
- an attribute of the interaction domain in service
InteractionService
The time (UTC) when the interaction processing ended.
ENDTIME_EXPIRED
- a member in enum com.genesyslab.ail.ws.callback.
RecordCallbackStatus
Status 'end time expired'.
ENGAGED_PREDICTIVE
- a member in enum com.genesyslab.ail.ws.outbound.
CampaignMode
Engaged predictive mode of campaign.
ENGAGED_PROGRESSIVE
- a member in enum com.genesyslab.ail.ws.outbound.
CampaignMode
Engaged progressive mode of campaign.
Enumerator
- class com.genesyslab.ail.ws.resource.
Enumerator
This class describes the enumerator.
enumeratorId
- a field in class com.genesyslab.ail.ws.resource.
Enumerator
The identifier of this enumerator.
EnumeratorType
- enum com.genesyslab.ail.ws.resource.
EnumeratorType
This enum lists the possible types of an enumerator.
EnumeratorValue
- class com.genesyslab.ail.ws.resource.
EnumeratorValue
This class describes the enumerator value.
EQUAL
- a member in enum com.genesyslab.ail.ws.contact.
ContactFilterLeafOperator
Constant for the '=' leaf operator.
ERICSSON_MD110_LIKE
- a member in enum com.genesyslab.ail.ws.
SwitchType
Ericsson MD110 switch type.
ERROR
- a member in enum com.genesyslab.ail.ws.callback.
RecordCallbackStatus
Status 'error'.
ERROR
- a member in enum com.genesyslab.ail.ws.interaction.
InteractionEventReason
General error or system error.
ERROR
- a member in enum com.genesyslab.ail.ws.routing.
RoutingInteractionEventReason
General error or system error.
error
- a field in class com.genesyslab.ail.ws.
AttributeError
The error code.
error
- a field in class com.genesyslab.ail.ws.agent.
MediaInfoError
The agent action error code. Null if no error.
error
- a field in class com.genesyslab.ail.ws.event.
TopicServiceError
ERROR_CODE
- a member in enum com.genesyslab.ail.ws.routing.
RoutingInteractionExtensionType
Extension key for the error code when the treatment was not applied.
ERROR_MSG
- a member in enum com.genesyslab.ail.ws.routing.
RoutingInteractionExtensionType
Extension key for the error msg when the treatment was not applied.
ERROR_RECEIVED
- a member in enum com.genesyslab.ail.ws.interaction.chat.
ChatEventType
Event type error received.
errorDescription
- a field in class com.genesyslab.ail.ws.agent.
MediaInfoError
The agent action error description. Null if no error.
errorName
- a field in class com.genesyslab.ail.ws.
WServiceException
The error name.
errors
- a field in class com.genesyslab.ail.ws.event.
SubscriberResult
The errors on each topic service.
ESTABLISHED
- a member in enum com.genesyslab.ail.ws.interaction.
InteractionEventReason
Established reason.
estimatedWaitTime
- an attribute of the callback.record domain in service
CallbackService
The estimated time that a customer has to wait.
estimatedWaitTimeDate
- an attribute of the callback.record domain in service
CallbackService
The GMT time date at which the estimated wait time was evaluated.
Event
- class com.genesyslab.ail.ws.event.
Event
Description : This class describes an event which occurred in a service.
eventName
- a field in class com.genesyslab.ail.ws.event.
Event
The name of the produced event.
eventName
- a field in class com.genesyslab.ail.ws.event.
TopicServiceError
The event name.
eventName
- a field in class com.genesyslab.ail.ws.event.
TopicsEvent
The event name.
eventName
- a field in class com.genesyslab.ail.ws.event.
TopicsEventRemove
The event name.
eventName
- an event in service
ScriptService
Script service event. The event name has the following form scriptInstance:eventName or alias
eventReason
- an attribute of the dn domain in service
DnService
The reason why this event occurred.
eventReason
- an attribute of the interaction domain in service
InteractionService
The reason of this event.
eventReason
- an attribute of the place domain in service
PlaceService
The media status.
eventReason
- an attribute of the routing.dn domain in service
RoutingService
The event reason of this DN event.
eventReason
- an attribute of the routing.interaction domain in service
RoutingService
The event reason.
events
- an attribute of the interaction.chat domain in service
InteractionChatService
Events received since the beginning of the chat session.
EventService
- a service
eventType
- a field in class com.genesyslab.ail.ws.interaction.chat.
ChatEvent
The type of this event. .
eventType
- an attribute of the interaction.chat domain in service
InteractionChatService
The chat event type.
eventType
- an attribute of the outbound.campaign domain in service
ExtendedOutboundService
The current event type of this campaign.
eventType
- an attribute of the outbound.chain domain in service
ExtendedOutboundService
The type of the event. Note: Received only upon subscription to outbound interaction event.
eventType
- an attribute of the outbound.campaign domain in service
OutboundService
The current event type of this campaign.
eventType
- an attribute of the interaction.voice.outbound domain in service
OutboundService
The type of the event. Note: Received only upon subscription to outbound interaction event.
executeScript
- a method in service
ScriptService
Execute a script.
expert
- a domain in service
ExpertService
Expert contact attributes definition
ExpertContextAction
- enum com.genesyslab.ail.ws.expert.
ExpertContextAction
This enum lists the possible actions on an expert contact context.
ExpertContextDTO
- class com.genesyslab.ail.ws.expert.
ExpertContextDTO
This class describes the DTO data on an expert contact context.
ExpertContextReason
- enum com.genesyslab.ail.ws.expert.
ExpertContextReason
This enum lists the possible reasons for the status of an expert contact context.
ExpertContextStatus
- enum com.genesyslab.ail.ws.expert.
ExpertContextStatus
This enum lists the possible statuses for an expert contact interaction.
ExpertEvent
- an event in service
ExpertService
Expert contact feature event.
ExpertService
- a service
Provides the expert contact feature service.
EXT_ROUTING_POINT
- a member in enum com.genesyslab.ail.ws.resource.
DnSummaryType
External routing point.
EXT_ROUTING_POINT
- a member in enum com.genesyslab.ail.ws.routing.
RoutingDnType
External routing point.
ExtendedOutboundService
- a service
Provides the extended outbound service.
EXTENSION
- a member in enum com.genesyslab.ail.ws.monitor.
MonitorDnType
Extension.
extensions
- an attribute of the interaction domain in service
InteractionService
Extended information about this interaction event.
extensions
- an attribute of the routing.interaction domain in service
RoutingService
The extended information about this interaction.
externalAgentTransferAddress
- an attribute of the interaction.mail.in domain in service
InteractionMailService
The e-mail address of the external agent to whom this e-mail had been transferred.
externalId
- an attribute of the interaction.chat domain in service
InteractionChatService
External identifier that was assigned to this interaction.
externalId
- an attribute of the interaction.mail domain in service
InteractionMailService
External identifier that was assigned to this interaction.
externalId
- an attribute of the interaction.open-media domain in service
InteractionOpenMediaService
External identifier that was assigned to this interaction.
Overview
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Interaction SDK
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