The e-mail addresses through which incoming e-mails may reach this contact center. This information comes from the E-mail
Server applications in the Configuration Layer. If null, there is no connection to the config Server.
This class describes the metadata of an interaction attribute value. InteractionAttributeMetaData is a facility for application
to add new information in interaction for specific purposes. InteractionAttributeMetaDatas are defined in the Configuration
Layer in the Business Attributes/Interaction Attributes enumerator folder.
This service manages actions on e-mails exchanged between a customer and the Call Center. An InteractionMailIn is an e-mail
received by the Call Center, and an InteractionMailOut is an e-mail sent by the Call Center.
This class defines the template used to search interactions in the contact historic. The template also specifies how to sort
the list of matching interactions, and which part of this list to retrieve.
This enum describes the different Interaction Server error types. These errors are send under the following code : 'error.common.InteractionServerCode::Type:x1::Number:x2'
where x1 is the error type (ex : PLACE_NOT_SPECIFIED) and x2 : the error number.
Tells whether an agent has approved or disapproved the category ID assigned to the interaction. If null, no agent has given
a feedback on the suggested category. If true, an agent has approved it. If false, an agent has disapproved it. Note: if false
and if the assigned category has the max relevancy of the suggested categories, all the suggested categories are disapproved.
Tells whether an agent has approved or disapproved the category that was suggested by Classification Server. If null, no agent
has given a feedback on the suggested category. If true, an agent has approved it. If false, an agent has disapproved it.
Tells whether an agent has approved or disapproved the category ID assigned to the interaction. If null, no agent has given
a feedback on the suggested category. If true, an agent has approved it. If false, an agent has disapproved it. Note: if false
and if the assigned category has the max relevancy of the suggested categories, all the suggested categories are disapproved.
true if this e-mail was escalated. If an e-mail has been transferred to an external agent and is routed back to an internal
agent, this e-mail is considered as being escalated until it is replied to, marked done, or deleted by an internal agent.