Overview
Services
Service
Namespace
Index
Help
Interaction SDK
(Web Services)
PREV LETTER
NEXT LETTER
FRAMES
NO FRAMES
All Classes
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
_
O
OFF
- a member in enum com.genesyslab.ail.ws.dn.
DnStatus
Not-ready status.
OFF
- a member in enum com.genesyslab.ail.ws.system.
ServerStatus
Server not running or disconnected.
OFF_HOOK
- a member in enum com.genesyslab.ail.ws.dn.
DnEventReason
The telephone headset has been taken off-hook.
OK
- a member in enum com.genesyslab.ail.ws.callback.
RecordCallResult
Call result OK.
OK
- a member in enum com.genesyslab.ail.ws.outbound.
OutboundCallResult
Call result OK.
OMStopProcessingReason
- enum com.genesyslab.ail.ws.interaction.openmedia.
OMStopProcessingReason
This enum describes the stop procession reason.
ON
- a member in enum com.genesyslab.ail.ws.dn.
DnStatus
Ready status.
ON
- a member in enum com.genesyslab.ail.ws.system.
ServerStatus
Server status running and connected.
ON_HOOK
- a member in enum com.genesyslab.ail.ws.dn.
DnEventReason
The telephone headset has been placed on-hook.
onCall
- a method in service
ExpertService
Tells the CTI-less T-Server that the agent is in communication.
OPEN
- a member in enum com.genesyslab.ail.ws.outbound.
OutboundRecordStatus
Record is ready to be manipulated.
OPEN
- a member in enum com.genesyslab.ail.ws.outbound.
OutboundStatus
Outbound data can be manipulated.
OPEN
- a member in enum com.genesyslab.ail.ws.place.
MediaType
Open media.
OPENED
- a member in enum com.genesyslab.ail.ws.callback.
RecordStatus
Opened status.
openInteractionForAgentDTO
- a method in service
InteractionService
Opens a workbin interaction for an agent.
openInteractionForPlaceDTO
- a method in service
InteractionService
Opens a workbin interaction for a place. Once the interaction is opened, it goes onto the specified place for treatment.
openInteractions
- a method in service
InteractionOpenMediaService
Find and pull a list of interactions based on a single search argument
openInteractionsByQuery
- a method in service
InteractionOpenMediaService
Find and pull a list of interactions using an SQL expression
openInteractionSubType
- an attribute of the interaction.open-media domain in service
InteractionOpenMediaService
The interaction sub-type.
openInteractionSubType
- an attribute of the workbin-interaction domain in service
WorkflowService
The interaction subtype of this interaction.
openInteractionType
- an attribute of the interaction.open-media domain in service
InteractionOpenMediaService
The interaction type.
openInteractionType
- an attribute of the workbin-interaction domain in service
WorkflowService
The interaction type of this interaction.
openMediaType
- an attribute of the interaction.open-media domain in service
InteractionOpenMediaService
The open media Type.
openMediaType
- an attribute of the workbin-interaction domain in service
WorkflowService
The media type of this interaction.
OperationType
- enum com.genesyslab.ail.ws.workflow.
OperationType
This enum describes the possible types of operation performed on a workbin..
operationType
- an attribute of the workbin domain in service
WorkflowService
The possible operations performed on an interaction that modified the current workbin.
operator
- a field in class com.genesyslab.ail.ws.contact.
ContactFilterLeaf
The operator.
operator
- a field in class com.genesyslab.ail.ws.contact.
ContactFilterNode
The operator.
OR
- a member in enum com.genesyslab.ail.ws.contact.
ContactFilterNodeOperator
Constant for the 'or' node operator.
OR
- a member in enum com.genesyslab.ail.ws.srl.
SRLOperator
The or SRL operator.
ORIGINATING
- a member in enum com.genesyslab.ail.ws.interaction.
InteractionStatus
Interaction status originating.
OTHER
- a member in enum com.genesyslab.ail.ws.monitor.
MonitorDnType
Other.
OTHER_DN
- a member in enum com.genesyslab.ail.ws.routing.
RoutingInteractionExtensionType
Extension key when the Interaction has been routed to the dest_dn.
OUT_OF_SERVICE
- a member in enum com.genesyslab.ail.ws.place.
VoiceMediaStatus
Out-of-service status.
OUT_OF_SERVICE
- a member in enum com.genesyslab.ail.ws.place.
MediaStatus
Out-of-service status.
OUT_OF_SERVICE
- a member in enum com.genesyslab.ail.ws.routing.
RoutingDnStatus
Out of service.
OUTBOUND
- a member in enum com.genesyslab.ail.ws.interaction.voice.
CallType
Outgoing call type.
OUTBOUND
- a member in enum com.genesyslab.ail.ws.routing.
RoutingCallType
Outgoing-call type.
outbound.campaign
- a domain in service
ExtendedOutboundService
Outbound campaign attributes definition
outbound.campaign
- a domain in service
OutboundService
Outbound campaign attributes definition
outbound.chain
- a domain in service
ExtendedOutboundService
Outbound attributes definition
outbound.record
- a domain in service
ExtendedOutboundService
Outbound record attributes definition. NB : Outbound Record attributes are only sent with OutboundInteractionEvent of OutboundService.
outbound.record
- a domain in service
OutboundService
Outbound record attributes definition. NB : Outbound Record attributes are only sent with OutboundInteractionEvent of OutboundService.
OUTBOUND_CALL
- a member in enum com.genesyslab.ail.ws.resource.
ActionCodeType
'outbound-call' action code.
OUTBOUND_COLLABORATION_INVITE
- a member in enum com.genesyslab.ail.ws.interaction.
InteractionType
Interaction type external outbound collaboration invite.
OUTBOUND_NOTIFICATION
- a member in enum com.genesyslab.ail.ws.interaction.
InteractionType
Interaction type outbound notification.
OutboundCallResult
- enum com.genesyslab.ail.ws.outbound.
OutboundCallResult
The constants in this enum represent all results that an outbound call can have.
OutboundChainDTO
- class com.genesyslab.ail.ws.outbound.
OutboundChainDTO
Describes the DTO data for an outbound chain.
OutboundChainEvent
- an event in service
ExtendedOutboundService
Outbound chain event.
outboundChainId
- a field in class com.genesyslab.ail.ws.outbound.
OutboundChainDTO
The outbound chain identifier.
outboundChainId
- an attribute of the interaction domain in service
InteractionService
The outbound chain identifier associated to this interaction.
outboundChainId
- an attribute of the outbound.record domain in service
ExtendedOutboundService
The OutboundChain this record belongs to or null. Sent only with ExtendedOutboundService.
outboundChainId
- an attribute of the outbound.chain domain in service
ExtendedOutboundService
The interaction identifier. Note: Received only upon subscription to outbound interaction event.
outboundChainId
- an attribute of the outbound.record domain in service
OutboundService
The OutboundChain this record belongs to or null. Sent only with ExtendedOutboundService.
OutboundChainReason
- enum com.genesyslab.ail.ws.outbound.
OutboundChainReason
Lists the possible reasons for an outbound event on a chain.
OutboundEventType
- enum com.genesyslab.ail.ws.outbound.
OutboundEventType
The constants in this enum represent all event types that can change an outbound status.
OutboundInteractionAction
- enum com.genesyslab.ail.ws.outbound.
OutboundInteractionAction
The constants in this enum represent all possible actions that can be taken on an outbound interaction.
OutboundInteractionEvent
- an event in service
OutboundService
Outbound interaction event. Deprecated, instead use OutboundEvent.
OutboundRecordAction
- enum com.genesyslab.ail.ws.outbound.
OutboundRecordAction
The constants in this enum represent all actions that can possibly be applied to an outbound record.
OutboundRecordDTO
- class com.genesyslab.ail.ws.outbound.
OutboundRecordDTO
This class describes the DTO data for a record.
OutboundRecordError
- class com.genesyslab.ail.ws.outbound.
OutboundRecordError
This class defines an outbound record error.
OutboundRecordPhoneType
- enum com.genesyslab.ail.ws.outbound.
OutboundRecordPhoneType
The constants in this enum represent the phone type.
OutboundRecordStatus
- enum com.genesyslab.ail.ws.outbound.
OutboundRecordStatus
The constants in this enum represent all statuses that an outbound record can have.
OutboundService
- a service
Provides the outbound service. Deprecated, use ExtendedOutboundService instead.
OutboundStatus
- enum com.genesyslab.ail.ws.outbound.
OutboundStatus
The constants in this enum represent all statuses that an outbound call can have.
outboundStatus
- an attribute of the interaction.voice.outbound domain in service
OutboundService
The record handling status, which shows whether this interaction is still able to handle outbound related data (update, cancel, mark procesed...).
OVERWRITE_ATTRIBUTE
- a member in enum com.genesyslab.ail.ws.contact.
ContactUpdateType
Overwrite the specified contact attributes.
OVERWRITE_CONTACT
- a member in enum com.genesyslab.ail.ws.contact.
ContactUpdateType
Overwrite all the contact attributes.
OVERWRITE_DNIS
- a member in enum com.genesyslab.ail.ws.routing.
RouteType
The original DNIS is requested to be overwritten with the number specified by the parameter dnis.
ownerId
- an attribute of the srl-category domain in service
SRLService
The owner ID of this category.
Overview
Services
Service
Namespace
Index
Help
Interaction SDK
(Web Services)
PREV LETTER
NEXT LETTER
FRAMES
NO FRAMES
All Classes
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
_