Interaction SDK
(Web Services)
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A

A4400_LIKE - a member in enum com.genesyslab.ail.ws.SwitchType
A4400 switch type.
ABANDONED - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
Call result abandoned.
ABANDONED - a member in enum com.genesyslab.ail.ws.interaction.InteractionEventReason
Abandoned reason.
ABANDONED - a member in enum com.genesyslab.ail.ws.interaction.StopProcessingReason
Interaction is stopped because it was abandoned.
ABANDONED - a member in enum com.genesyslab.ail.ws.interaction.openmedia.OMStopProcessingReason
Interaction is stopped because it was abandoned.
ABANDONED - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
Call result abandoned.
ABANDONED - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionEventReason
Abandoned reason.
ABSENT - a member in enum com.genesyslab.ail.ws.system.ServerStatus
Server status absent.
ACCEPT - a member in enum com.genesyslab.ail.ws.callback.RecordAction
Accept action.
ACCEPT - a member in enum com.genesyslab.ail.ws.expert.ExpertContextAction
Indicates that the expert accepts the call.
accept - a method in service ExpertService
When an agent processes a expert preview, sends the request to the expert contact server to accept the call.
ACCEPT_INVITATION - a member in enum com.genesyslab.ail.ws.interaction.mail.InteractionMailAction
The 'accept invitation' action.
ACCEPT_PREVIEW - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'accept preview' action. Accepts an interaction in preview status.
ACCEPTANCE_PENDING - a member in enum com.genesyslab.ail.ws.interaction.mail.CollaborationStatus
Collaboration status acceptance pending.
ACCEPTED - a member in enum com.genesyslab.ail.ws.expert.ExpertContextReason
The expert contact accepted to process the interaction.
ACCEPTED - a member in enum com.genesyslab.ail.ws.interaction.mail.CollaborationStatus
Collaboration status accepted.
acceptInvitation - a method in service InteractionMailService
Accepts a collaboration invitation.
acceptPreview - a method in service InteractionVoiceService
Accepts a preview interaction.
acceptRecord - a method in service CallbackService
Accepts this record.
accessibleSwitches - a field in class com.genesyslab.ail.ws.dn.SwitchInfo
The accessible Switches.
ACKNOWLEDGEMENT_INTERACTION - a member in enum com.genesyslab.ail.ws.interaction.InteractionType
Interaction type outbound acknowledgement.
actionCapables - a field in class com.genesyslab.ail.ws.dn.SwitchInfo
The voice actions that a switch is capable of doing, regardless a DN or interaction status. For example, if the switch is able to perform a direct tranfer, this list contains InteractionVoiceAction.SINGLE_STEP_TRANSFER. If the switch has not the direct transfer feature, this action does not belong to this list. Moreover, this action won't belong either to the possible actions of voice interactions handled by a DN of this switch. This method can be used for button hiding purposes. If an action does not belong to the capable list of a switch, your application should hide the corresponding button for any voice interaction handled by a DN of this switch. Buttons should be enabled according to the interaction.voice:actionsPossible list (which takes into account a voice interaction status), but you may not want to show a button that would always be disabled.
ActionCode - class com.genesyslab.ail.ws.resource.ActionCode
This class describes an action code.
actionCodes - an attribute of the resource.common domain in service ResourceService
All the action codes.
ActionCodeType - enum com.genesyslab.ail.ws.resource.ActionCodeType
This enum describes the possible action codes.
actionsPossible - an attribute of the callback.record domain in service CallbackService
The possible actions that an agent can perform on a callback record.
actionsPossible - an attribute of the dn domain in service DnService
The possible actions of this DN.
actionsPossible - an attribute of the expert domain in service ExpertService
The possible actions.
actionsPossible - an attribute of the interaction.chat domain in service InteractionChatService
The possible actions on the chat interaction.
actionsPossible - an attribute of the interaction.cobrowse domain in service InteractionCobrowseService
Returns the actions possible.
actionsPossible - an attribute of the interaction.mail domain in service InteractionMailService
The possible actions on this e-mail.
actionsPossible - an attribute of the interaction.open-media domain in service InteractionOpenMediaService
Returns the actions possible.
actionsPossible - an attribute of the interaction.voice domain in service InteractionVoiceService
The possible actions.
actionsPossible - an attribute of the outbound.campaign domain in service ExtendedOutboundService
The possible actions.
actionsPossible - an attribute of the outbound.record domain in service ExtendedOutboundService
The possible actions.
actionsPossible - an attribute of the outbound.campaign domain in service OutboundService
The possible actions.
actionsPossible - an attribute of the outbound.record domain in service OutboundService
The possible actions.
actionsPossible - an attribute of the interaction.voice.outbound domain in service OutboundService
The possible actions.
ACTIVE - a member in enum com.genesyslab.ail.ws.outbound.CampaignStatus
Active Campaign.
active - a field in class com.genesyslab.ail.ws.contact.ContactAttributeMetaData
true, if this attribute is active in the Contact Server.
active - a field in class com.genesyslab.ail.ws.resource.InteractionAttributeMetaData
Is this attribute in an active state.
ACTIVE_RECORD_CHANGED - a member in enum com.genesyslab.ail.ws.outbound.OutboundEventType
The active record of the interaction has been changed.
activeRecordId - an attribute of the outbound.chain domain in service ExtendedOutboundService
The active record of the chain.
activeRecordId - an attribute of the interaction.voice.outbound domain in service OutboundService
The record that is marked as the active one within the list.
actorId - an attribute of the workbin domain in service WorkflowService
Thet ID of the actor responsible for the operation that affected this workbin's contents.
actorType - an attribute of the workbin domain in service WorkflowService
The possible actors that performed an action on the current workbin.
ADD_RECORD - a member in enum com.genesyslab.ail.ws.outbound.CampaignAction
Action of adding a record.
ADD_RECORD_TO_CHAIN - a member in enum com.genesyslab.ail.ws.outbound.OutboundInteractionAction
Action of adding a record to chain.
addAttachedData - an attribute of the interaction domain in service InteractionService
Adds the attached data to this interaction.
addAttachedData - an attribute of the routing.interaction domain in service RoutingService
Adds the data attached to this interaction.
addAttachments - an attribute of the interaction.mail.out domain in service InteractionMailService
Adds attached files.
addNewRecordToCampaign - a method in service ExtendedOutboundService
Adds a new record to this campaign based on an existing one. The new record will be the beginning of a new chain (it will not be linked to an existing entry) and will have the new phone number that has been assigned by the <code>phoneNumber</code> parameter. In order to use this method, the Agent should have an outbound record retrieved on his or her desktop and a Campaign should be loaded or running. If the Campaign has multiple calling lists, the record will be added to the appropriate calling list based on the normal AIL behavior.
addNewRecordToCampaign - a method in service OutboundService
Adds a new record to this campaign. This new record will be the beginning of a new chain.
addNewRecordToChain - a method in service ExtendedOutboundService
Adds a new record at the end of the chained records currently handled by this interaction.
addNewRecordToChain - a method in service OutboundService
Adds a new record at the end of the chained records currently handled by this interaction.
address - a field in class com.genesyslab.ail.ws.interaction.mail.EmailAddress
The address part of this email address.
addSRLFavorites - a method in service SRLService
Adds standard responses to the favorites of this agent.
addSuggestedCategories - an attribute of the interaction.chat domain in service InteractionChatService
Adds or updates the suggested categories for this chat.
addSuggestedCategories - an attribute of the interaction.mail domain in service InteractionMailService
Adds or updates the suggested categories for this e-mail. If none of the interaction's suggested categories is satisfactory, and if the agent uses another category's response, add the corresponding category ID with a null relevancy using this attribute. Then, assign the corresponding category ID using the categoryID attribute and approve it using the isCategoryApproved attribute to provide the appropriate feedback.
addSuggestedCategories - an attribute of the interaction.open-media domain in service InteractionOpenMediaService
Adds or updates the suggested categories for this chat.
addUrls - an attribute of the interaction.cobrowse domain in service InteractionCobrowseService
Add Co browse Urls.
AFTER_CALL_WORK - a member in enum com.genesyslab.ail.ws.monitor.MonitorAgentStatus
Agent is not ready/aftercallwork.
AFTER_CALL_WORK - a member in enum com.genesyslab.ail.ws.monitor.MonitorMediaStatus
After call work.
AFTERCALLWORK - a member in enum com.genesyslab.ail.ws.agent.AgentDnAction
'after-call work' action.
AFTERCALLWORK - a member in enum com.genesyslab.ail.ws.agent.WorkmodeType
workmode 'after-call work'.
AFTERCALLWORK - a member in enum com.genesyslab.ail.ws.place.VoiceMediaStatus
After-call-work status.
afterCallwork - a method in service AgentService
Sets this agent’s DNs to the ‘after-call work’ state. This method has the same effect as calling notReady() with the option Workmode.AFTER_CALL_WORK.
AfterCallWorkVoiceForm - class com.genesyslab.ail.ws.agent.AfterCallWorkVoiceForm
This class defines a data form used by the agent service to perform an After Call Work agent action.
AGENT - a member in enum com.genesyslab.ail.ws.interaction.chat.ChatPartyType
Constant for agent party type.
AGENT - a member in enum com.genesyslab.ail.ws.interaction.mail.ParticipantType
Participant type agent.
AGENT - a member in enum com.genesyslab.ail.ws.workflow.WorkbinType
Workbin type agent.
AGENT - a member in enum com.genesyslab.ail.ws.workflow.WorkbinActorType
Indicates that an Agent modified the workbin..
agent - a domain in service AgentService
Agent attributes definition
agent - an attribute of the monitor-status domain in service MonitorService
The current status of an agent.
AGENT_CALLBACK_ERROR - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
Agent Callback Error.
AGENT_CALLBACK_ERROR - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
Agent callback error.
AGENT_CHOOSE_NOT_IN_SUGGESTED_RESPONSE_TYPE - a member in enum com.genesyslab.ail.ws.srl.SRLResponseType
Agent received suggested responses on the desktop but choose to ignore them and choose another one from SRL.
AGENT_CHOOSE_ONE_OF_SUGGESTED_RESPONSE_TYPE - a member in enum com.genesyslab.ail.ws.srl.SRLResponseType
Agent received suggested responses on the desktop and choose one of them and replied.
AGENT_CHOOSE_STANDARD_RESPONSE_TYPE - a member in enum com.genesyslab.ail.ws.srl.SRLResponseType
Agent did not receive suggested responses from content analyzer and choose a standard response from SRL.
AGENT_DISABLED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Disabled agent specified in request
AGENT_GROUP - a member in enum com.genesyslab.ail.ws.workflow.WorkbinType
Workbin type agent group.
AGENT_GROUP_NOT_SPECIFIED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Agent group identifier is not specified in request
AGENT_ID - a member in enum com.genesyslab.ail.ws.routing.RouteType
AGENT_NOT_SPECIFIED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Agent identifier is not specified in request
AGENT_TRANSFER - a member in enum com.genesyslab.ail.ws.callback.RecordCallbackStatus
Status 'agent transfert'.
agentActions - a field in class com.genesyslab.ail.ws.agent.DnActionsPossible
The actions that an agent can perform on this DN.
agentActions - a field in class com.genesyslab.ail.ws.agent.MediaActionsPossible
The actions that an agent can perform on this media.
AgentDnAction - enum com.genesyslab.ail.ws.agent.AgentDnAction
This enumeration lists the possible actions of an agent on a DN.
AgentDnEventReason - enum com.genesyslab.ail.ws.agent.AgentDnEventReason
This enum lists the possible event reasons on an agent’s DN.
AgentGroup - class com.genesyslab.ail.ws.resource.AgentGroup
Describes an agent group. This class associates the list of IDs of the agents that belong to the group with a group name.
agentGroups - an attribute of the agent domain in service AgentService
AgentGroups identifiers to which this agent belongs.
agentId - a field in class com.genesyslab.ail.ws.interaction.InteractionAgentDTO
The agent identifier.
agentId - an attribute of the person domain in service AgentService
The event-related person's identifier. This attribute represents the person's username.
agentId - an attribute of the dn domain in service DnService
The ID of the agent currently logged in this DN.
agentId - an attribute of the interaction domain in service InteractionService
The agent who has processed this interaction.
agentIds - a field in class com.genesyslab.ail.ws.resource.AgentGroup
The agent identifiers.
AgentListDTO - class com.genesyslab.ail.ws.agent.AgentListDTO
This class describes a list of agent DTOs.
AgentMediaAction - enum com.genesyslab.ail.ws.agent.AgentMediaAction
This enum lists an agent’s possible actions on a medium.
AgentMediaEventReason - enum com.genesyslab.ail.ws.agent.AgentMediaEventReason
This enum lists the possible event reasons on an agent’s medium.
agentsDTO - a field in class com.genesyslab.ail.ws.agent.AgentListDTO
The agent DTOs.
AgentService - a service
This service is used to access data of agents or persons, and to perform agent actions.
agentStatus - a field in class com.genesyslab.ail.ws.monitor.MonitorEventAgentStatus
Returns the current status of this agent.
agentStatus - a field in class com.genesyslab.ail.ws.monitor.MonitorEventStatus
The current status of an agent.
AIL - a member in enum com.genesyslab.ail.ws.system.ServerType
AIL server itself.
alias - an attribute of the resource.dn domain in service ResourceService
The alias property defined for this DN in the Configuration Layer.
ALL - a member in enum com.genesyslab.ail.ws.interaction.chat.ChatPartyVisibility
Constant for all visibility.
ALL - a member in enum com.genesyslab.ail.ws.srl.SRLSearchCriteria
Search in both categories and standard responses.
ALL_TRUNKS_BUSY - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
All Trunks busy.
ALL_TRUNKS_BUSY - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
All trunks busy.
ALREADY_HAVE_MEDIA - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Already logged in with specified media
ALREADY_LOGGED_IN - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Agent already logged in
ALREADY_NOT_READY_FOR_MEDIA - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Already in state 'not ready' for specified media
ALREADY_PARTICIPATING - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Party is already participating in the interaction or is being invited
ALREADY_READY_FOR_MEDIA - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Already in state 'ready' for specified media
ALTERNATE - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
the 'alternate' action.
alternateCall - a method in service InteractionVoiceService
Alternates between this call and a held call.
alternateCallEx - a method in service InteractionVoiceService
Alternates between this call and a held call.
AMBIGUOUS_TARGET_SPECIFIED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Ambiguous target specification
AND - a member in enum com.genesyslab.ail.ws.contact.ContactFilterNodeOperator
Constant for the 'and' node operator.
AND - a member in enum com.genesyslab.ail.ws.srl.SRLOperator
The and SRL operator.
ANI - an attribute of the interaction.voice domain in service InteractionVoiceService
The ANI (Automatic Number Identification) parameter associated with this voice interaction.
ANI - an attribute of the routing.interaction domain in service RoutingService
The ANI (Automatic Number Identification) parameter associated with this voice interaction.
annex - a field in class com.genesyslab.ail.ws.resource.ActionCode
The annex properties defined in the Configuration Layer.
annex - a field in class com.genesyslab.ail.ws.resource.EnumeratorValue
The annex.
annex - an attribute of the person domain in service AgentService
Additional information about this person. This corresponds to the 'Annex' tab in the Configuration Layer.
annex - an attribute of the dn domain in service DnService
Additional infomation about this DN. This corresponds to the 'Annex' tab in the Configuration Layer.
annex - an attribute of the resource.person domain in service ResourceService
The person’s annex, as defined in the configuration layer.
annex - an attribute of the resource.queue domain in service ResourceService
The annex of the queue, as defined in the configuration layer.
annex - an attribute of the resource.workbin domain in service ResourceService
The annex of the workbin, as defined in the configuration layer.
ANNOUNCEMENT - a member in enum com.genesyslab.ail.ws.routing.RouteType
Specific to ATT network.
ANSWER - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
Call result answer.
ANSWER - a member in enum com.genesyslab.ail.ws.interaction.mail.InteractionMailAction
The 'answer' action.
ANSWER - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
Call result call answered.
answer - a method in service InteractionChatService
Answers this interaction.
answer - a method in service InteractionMailService
Answers this interaction.
answer - a method in service InteractionOpenMediaService
Answers this interaction.
ANSWER_CALL - a member in enum com.genesyslab.ail.ws.interaction.chat.InteractionChatAction
The 'answer call' action.
ANSWER_CALL - a member in enum com.genesyslab.ail.ws.interaction.openmedia.InteractionOpenMediaAction
The 'answer call' action.
ANSWER_CALL - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'answer call' action.
answerCall - a method in service InteractionVoiceService
Answers this call.
answerExtended - a method in service InteractionChatService
Answers this interaction with extended parameters.
ANSWERING_MACHINE - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
Call result answering maching.
ANSWERING_MACHINE - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
Call result answering machine detected.
ASPECT_LIKE - a member in enum com.genesyslab.ail.ws.SwitchType
Aspect switch type.
association - an attribute of the resource.dn domain in service ResourceService
The association of this virtual routing point.
AttachedData - class com.genesyslab.ail.ws.interaction.AttachedData
This class describes an attached data of an interaction.
attachedData - an attribute of the interaction domain in service InteractionService
The data attached to this interaction.
attachedData - an attribute of the routing.interaction domain in service RoutingService
The data attached to this interaction.
attachedData - an attribute of the workbin domain in service WorkflowService
The data attached to this interaction.
attachedData - an attribute of the workbin-interaction domain in service WorkflowService
The data attached to this interaction.
AttachedDataProperty - class com.genesyslab.ail.ws.resource.AttachedDataProperty
This class describes attached data property.
Attachment - class com.genesyslab.ail.ws.Attachment
This class defines a container for a file attachment, for example for a text file attached to an e-mail interaction.
attachments - an attribute of the interaction.mail domain in service InteractionMailService
The attached files of this e-mail. Write only on outgoing e-mails.
attachments - an attribute of the srl domain in service SRLService
The files attached to this standard response.
attempts - an attribute of the callback.record domain in service CallbackService
The number of attempts to deliver this callback.
attribute - a field in class com.genesyslab.ail.ws.AttributeError
The attribute name.
attribute - a field in class com.genesyslab.ail.ws.history.InteractionSortAttribute
The name (key) of the attribute to use to sort interactions.
attribute - a field in class com.genesyslab.ail.ws.srl.SRLSearchAttribute
The attribute.
AttributeError - class com.genesyslab.ail.ws.AttributeError
This class describes an error which occurred during an attribute update. It may be returned on calls to set*DTO() methods.
attributeErrors - a field in class com.genesyslab.ail.ws.agent.PersonError
The person attributes' error codes.
attributeErrors - a field in class com.genesyslab.ail.ws.callback.RecordError
The attributes' error codes.
attributeErrors - a field in class com.genesyslab.ail.ws.contact.ContactError
The attribute error codes. For each AttributeError, the AttributeError.attribute field contains the attribute metadata identifier, and the AttributeError.code field contains the raised error code.
attributeErrors - a field in class com.genesyslab.ail.ws.contact.ContactResult
The attribute error codes. For each AttributeError, the AttributeError.attribute field contains the attribute metadata identifier, and the AttributeError.code field contains the raised error code.
attributeErrors - a field in class com.genesyslab.ail.ws.interaction.InteractionError
The attribute error codes.
attributeErrors - a field in class com.genesyslab.ail.ws.outbound.OutboundRecordError
The attributes errors codes.
attributeErrors - a field in class com.genesyslab.ail.ws.place.PlaceError
The person attributes' error codes.
attributeErrors - a field in class com.genesyslab.ail.ws.routing.RoutingInteractionError
The attributes errors codes.
attributeErrors - a field in class com.genesyslab.ail.ws.srl.SRLError
The attribute error codes.
attributeMetaDataId - a field in class com.genesyslab.ail.ws.contact.ContactAttribute
The identifier of the attribute metadata which describes the attribute.
attributeMetaDataId - a field in class com.genesyslab.ail.ws.contact.ContactAttributeValueRemove
The attribute metadata ID.
attributeMetaDataId - a field in class com.genesyslab.ail.ws.contact.ContactFilterLeaf
The attribute metadata identifier.
attributeMetaDataId - a field in class com.genesyslab.ail.ws.contact.ContactRetrieveAttribute
The contact attribute metadata identifier. It specifies which contact attribute is retrieved.
attributeMetaDataId - a field in class com.genesyslab.ail.ws.contact.ContactSortAttribute
The contact attribute identifier to sort.
attributes - a field in class com.genesyslab.ail.ws.contact.ContactAttributeCreate
The contact attributes.
attributes - a field in class com.genesyslab.ail.ws.contact.ContactAttributeRemove
The contact attributes to remove.
attributes - a field in class com.genesyslab.ail.ws.contact.ContactResult
The updated contact attributes.
attributes - a field in class com.genesyslab.ail.ws.contact.ContactValue
The contact attributes.
attributes - a field in class com.genesyslab.ail.ws.event.Event
The key-value pairs of the published attributes retrieved with this event.
attributes - a field in class com.genesyslab.ail.ws.event.TopicsEvent
The attributes list.
attributes - a field in class com.genesyslab.ail.ws.srl.SRLSearchTemplate
The search attributes.
attributeValueIds - a field in class com.genesyslab.ail.ws.contact.ContactAttributeValueRemove
The contact attribute values' identifiers.
AUTO_IN - a member in enum com.genesyslab.ail.ws.agent.WorkmodeType
workmode 'auto in'.
AUTO_RESPONDED - a member in enum com.genesyslab.ail.ws.interaction.StopProcessingReason
Interaction is stopped because it was automatically responded.
AUTO_RESPONDED - a member in enum com.genesyslab.ail.ws.interaction.openmedia.OMStopProcessingReason
Interaction is stopped because it was automatically responded.
AUTO_RESPONSE_INTERACTION - a member in enum com.genesyslab.ail.ws.interaction.InteractionType
Interaction type outbound auto response.
AUX_WORK - a member in enum com.genesyslab.ail.ws.agent.WorkmodeType
workmode 'aux work'.
availableMedias - an attribute of the agent domain in service AgentService
All the available media names of the current place of this agent.
availableQueuesForChildInteraction - an attribute of the interaction.chat domain in service InteractionChatService
The queues in which a child interaction can be created. This corresponds to the 'Output Queues' of the Interaction Workflow Designer (IWD).
availableQueuesForChildInteraction - an attribute of the interaction.mail domain in service InteractionMailService
The queues in which a child interaction can be created. This corresponds to the 'Output Queues' of the Interaction Workflow Designer (IWD).
availableQueuesForChildInteraction - an attribute of the interaction.open-media domain in service InteractionOpenMediaService
The queues in which a child interaction can be created. This corresponds to the 'Output Queues' of the Interaction Workflow Designer (IWD).
availableQueuesForThisInteraction - an attribute of the interaction.chat domain in service InteractionChatService
The queues where this interaction can be put. This corresponds to the 'Input Queues' of the Interaction Workflow Designer (IWD).
availableQueuesForThisInteraction - an attribute of the interaction.mail domain in service InteractionMailService
The queues where this interaction can be put. This corresponds to the 'Input Queues' of the Interaction Workflow Designer (IWD).
availableQueuesForThisInteraction - an attribute of the interaction.open-media domain in service InteractionOpenMediaService
The queues where this interaction can be put. This corresponds to the 'Input Queues' of the Interaction Workflow Designer (IWD).

Interaction SDK
(Web Services)
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z _