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Interaction SDK (Web Services) |
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SUMMARY: ATTRIBUTE | METHOD | EVENT | DETAIL: ATTRIBUTE | METHOD | EVENT |
Attribute Summary | |
com.genesyslab.ail.ws.expert.ExpertContextAction[] |
expert:actionsPossible The possible actions. |
String |
expert:customerNumber The customer number. |
String |
expert:interactionId The voice interaction associated with this context. |
com.genesyslab.ail.ws.expert.ExpertContextReason |
expert:reason The reason for the status of this interaction context. |
com.genesyslab.ail.ws.expert.ExpertContextStatus |
expert:status The status of this interaction context. |
Method Summary | |
void |
accept When an agent processes a expert preview, sends the request to the expert contact server to accept the call. |
void |
confirmStatus Confirms that the agent is effectively handling this interaction. |
com.genesyslab.ail.ws.expert.ExpertContextDTO |
getExpertContextDTO Retrieves the requested attributes from the interaction context associated with the given interaction if it is an expert contact interaction. |
void |
onCall Tells the CTI-less T-Server that the agent is in communication. |
void |
reject Rejects this expert contact worker preview. For an agent who does not want to process an expert contact interaction preview that was previously presented to his or her desktop. |
void |
rejectStatus Confirms that the agent is not handling this interaction anymore. |
void |
reroute Reroutes the interaction. |
Event Summary | |
ExpertEvent Expert contact feature event. |
Attribute Detail |
Attributes of domain expert |
Type: com.genesyslab.ail.ws.expert.ExpertContextAction[]
Type: String
Type: String
Type: com.genesyslab.ail.ws.expert.ExpertContextReason
Type: com.genesyslab.ail.ws.expert.ExpertContextStatus
Method Detail |
String
void
String
void
String
String[]
com.genesyslab.ail.ws.expert.ExpertContextDTO
String
void
String
void
String
void
String
String
com.genesyslab.ail.ws.KeyValue[]
void
Event Detail |
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Interaction SDK (Web Services) |
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