The voice actions that a switch is capable of doing, regardless a DN or interaction status. For example, if the switch is
able to perform a direct tranfer, this list contains InteractionVoiceAction.SINGLE_STEP_TRANSFER. If the switch has not the
direct transfer feature, this action does not belong to this list. Moreover, this action won't belong either to the possible
actions of voice interactions handled by a DN of this switch. This method can be used for button hiding purposes. If an action
does not belong to the capable list of a switch, your application should hide the corresponding button for any voice interaction
handled by a DN of this switch. Buttons should be enabled according to the interaction.voice:actionsPossible list (which takes
into account a voice interaction status), but you may not want to show a button that would always be disabled.
Adds a new record to this campaign based on an existing one. The new record will be the beginning of a new chain (it will
not be linked to an existing entry) and will have the new phone number that has been assigned by the <code>phoneNumber</code>
parameter. In order to use this method, the Agent should have an outbound record retrieved on his or her desktop and a Campaign
should be loaded or running. If the Campaign has multiple calling lists, the record will be added to the appropriate calling
list based on the normal AIL behavior.
Adds or updates the suggested categories for this e-mail. If none of the interaction's suggested categories is satisfactory,
and if the agent uses another category's response, add the corresponding category ID with a null relevancy using this attribute.
Then, assign the corresponding category ID using the categoryID attribute and approve it using the isCategoryApproved attribute
to provide the appropriate feedback.
The attribute error codes. For each AttributeError, the AttributeError.attribute field contains the attribute metadata identifier,
and the AttributeError.code field contains the raised error code.
The attribute error codes. For each AttributeError, the AttributeError.attribute field contains the attribute metadata identifier,
and the AttributeError.code field contains the raised error code.