Interaction SDK
(Web Services)
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MAKE_CALL - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'make call' action.
makeCall - a method in service InteractionVoiceService
After a phone call has been created with createInteraction(...). You must call this method to actually dial the number, if createInteraction has not already make it.
MakeCallType - enum com.genesyslab.ail.ws.interaction.voice.MakeCallType
This enum describes the types of phone call to make.
MANAGED - a member in enum com.genesyslab.ail.ws.callback.RecordStatus
Managed status.
MANUAL_IN - a member in enum com.genesyslab.ail.ws.agent.WorkmodeType
workmode 'manual in'.
MARK_DONE - a member in enum com.genesyslab.ail.ws.interaction.chat.InteractionChatAction
The 'mark done' action.
MARK_DONE - a member in enum com.genesyslab.ail.ws.interaction.cobrowse.InteractionCobrowseAction
The 'mark done' action.
MARK_DONE - a member in enum com.genesyslab.ail.ws.interaction.mail.InteractionMailAction
The 'mark done' action.
MARK_DONE - a member in enum com.genesyslab.ail.ws.interaction.openmedia.InteractionOpenMediaAction
The 'mark done' action.
MARK_DONE - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
the 'mark done' action.
MARK_PROCESSED - a member in enum com.genesyslab.ail.ws.outbound.OutboundInteractionAction
Action of marking processed an outbound interaction.
markChainProcessed - a method in service ExtendedOutboundService
Marks this chain's active record as processed in OCS. Note: This method does not modify the interaction (if any) associated with the records of this chain.
markDone - a method in service InteractionChatService
Marks this interaction as done.
markDone - a method in service InteractionCobrowseService
Marks this interaction as done.
markDone - a method in service InteractionMailService
Marks this interaction as done.
markDone - a method in service InteractionOpenMediaService
Marks this interaction as done.
markDone - a method in service InteractionVoiceService
Marks this interaction as done.
markProcessed - a method in service OutboundService
Marks this interaction as processed in OCS. Data of active records will also be updated in the OCS database. This action ends record processing in this interaction.
MEDIA - a member in enum com.genesyslab.ail.ws.interaction.InteractionExtensionType
Extension key that is present when an interaction is multimedia. The value is the name of the media. Typically, an Instant Messaging interaction on a SIP server is an InteractionVoice vith MEDIA = 'chat'. Not sent.
MEDIA - a member in enum com.genesyslab.ail.ws.resource.DnSummaryType
Media.
MEDIA - a member in enum com.genesyslab.ail.ws.routing.RoutingDnType
DN of an agent.
media - an attribute of the monitor-status domain in service MonitorService
The current status of a Media.
MEDIA_ADDED - a member in enum com.genesyslab.ail.ws.place.PlaceEventReason
A media was added on a place.
MEDIA_REMOVED - a member in enum com.genesyslab.ail.ws.place.PlaceEventReason
A media was removed on a place.
MEDIA_SERVER - a member in enum com.genesyslab.ail.ws.workflow.WorkbinActorType
Indicates that a media server modified the workbin..
MEDIA_STATUS_CHANGED - a member in enum com.genesyslab.ail.ws.place.PlaceEventReason
A status change in the monitored place's media. Not use.
MEDIA_TYPE_NOT_SPECIFIED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Media type is not specified
MediaActionsPossible - class com.genesyslab.ail.ws.agent.MediaActionsPossible
This class lists the possible actions that an agent can perform on this medium.
mediaActionsPossible - an attribute of the agent domain in service AgentService
Updated possible agent actions on the medium related to the MediaEvent. Sent only on MediaEvent.
mediaAdded - an attribute of the place domain in service PlaceService
The added media name. Related to PlaceEventReason: MEDIA_ADDED.
MediaEvent - an event in service AgentService
Media event on an agent other than a voice media event. For example, for chat or email media.
mediaEventReason - an attribute of the agent domain in service AgentService
Medium event reason. Sent only on MediaEvent.
MediaForm - class com.genesyslab.ail.ws.agent.MediaForm
This class defines a data form for an agent action applied to a medium.
MediaInfo - class com.genesyslab.ail.ws.place.MediaInfo
This class gives information about a medium other than a voice medium, for instance a chat medium.
mediaInfo - a field in class com.genesyslab.ail.ws.agent.MediaInfoError
The media information. Null if the container concerns a voice media (DN).
mediaInfo - an attribute of the agent domain in service AgentService
Agent status on the event-related medium. Sent only on MediaEvent.
MediaInfoError - class com.genesyslab.ail.ws.agent.MediaInfoError
This container describes the updated media or voice media information and error (if one) after an agent action was performed on a media.
mediaName - a field in class com.genesyslab.ail.ws.agent.MediaActionsPossible
The media name.
mediaNames - a field in class com.genesyslab.ail.ws.agent.MediaForm
The media name list. If this field is null, the agent action applies to all media associated with this agent.
mediaRemoved - an attribute of the place domain in service PlaceService
The removed media name. Related to PlaceEventReason: MEDIA_REMOVED.
medias - an attribute of the place domain in service PlaceService
The list of medias available on this place.
mediasActionsPossible - an attribute of the agent domain in service AgentService
Possible agent actions on each medium. The agent must be logged into a place; otherwise, null.
MediaStatus - enum com.genesyslab.ail.ws.place.MediaStatus
The constants in this enum represent all possible statuses of an agent on a medium.
mediaStatus - a field in class com.genesyslab.ail.ws.monitor.MonitorEventMediaStatus
Returns the current status of this media.
mediaStatus - a field in class com.genesyslab.ail.ws.monitor.MonitorEventStatus
The current status of a media.
mediaStatusChanged - an attribute of the place domain in service PlaceService
Information about media. Related to PlaceEventReason:MEDIA_STATUS_CHANGED.
mediaStatuses - a field in class com.genesyslab.ail.ws.monitor.MonitorEventAgentStatus
Returns the status of this agent's medias .
mediaStatusReason - an attribute of the agent domain in service AgentService
Medium status reason. Sent only on MediaEvent.
mediaStatusReasonDescription - an attribute of the agent domain in service AgentService
Medium status reason description. Sent only on MediaEvent.
MediaType - enum com.genesyslab.ail.ws.place.MediaType
The constants in this enum represent all media (except voice) that can be associated with a place.”>
mediaType - a field in class com.genesyslab.ail.ws.agent.MediaActionsPossible
The media type.
mediaType - an attribute of the history domain in service HistoryService
The MediaType of this interaction.
MediaTypeName - class com.genesyslab.ail.ws.resource.MediaTypeName
This class gives information about association media name media type.
merge - a method in service ContactService
Merges all the history from the source contact into the destination contact.
merge - a method in service InteractionChatService
Moves this interaction into the history of another contact. This is useful if an agent discovers that the interaction has been assigned to the wrong contact, or that this interaction is duplicated elsewhere in the contact database. This method allows the agent to merge this interaction into the history of the correct contact, or to similarly merge all interactions that were mistakenly applied to this contact.
merge - a method in service InteractionCobrowseService
Moves this interaction into the history of another contact. This is useful if an agent discovers that the interaction has been assigned to the wrong contact, or that this interaction is duplicated elsewhere in the contact database. This method allows the agent to merge this interaction into the history of the correct contact, or to similarly merge all interactions that were mistakenly applied to this contact.
merge - a method in service InteractionMailService
Moves this interaction into the history of another contact. This is useful if an agent discovers that the interaction has been assigned to the wrong contact, or that this interaction is duplicated elsewhere in the contact database. This method allows the agent to merge this interaction into the history of the correct contact, or to similarly merge all interactions that were mistakenly applied to this contact.
merge - a method in service InteractionOpenMediaService
Moves this interaction into the history of another contact. This is useful if an agent discovers that the interaction has been assigned to the wrong contact, or that this interaction is duplicated elsewhere in the contact database. This method allows the agent to merge this interaction into the history of the correct contact, or to similarly merge all interactions that were mistakenly applied to this contact.
merge - a method in service InteractionVoiceService
Moves this interaction into the history of another contact. This is useful if an agent discovers that the interaction has been assigned to the wrong contact, or that this interaction is duplicated elsewhere in the contact database. This method allows the agent to merge this interaction into the history of the correct contact, or to similarly merge all interactions that were mistakenly applied to this contact.
mergeContacts - a method in service ContactService
Merges contacts together.
mergeDate - a field in class com.genesyslab.ail.ws.contact.ContactMergeDetail
Returns the date of the last merge action.
MERIDIAN_LIKE - a member in enum com.genesyslab.ail.ws.SwitchType
Meridian switch type.
MESSAGE_RECEIVED - a member in enum com.genesyslab.ail.ws.interaction.chat.ChatEventType
Event type message received.
messageEvent - an attribute of the interaction.chat domain in service InteractionChatService
The message received on a chat event. Note: This attribute is only received when subscribing to ChatEvent and a message is received
messages - an attribute of the interaction.chat domain in service InteractionChatService
All the messages exchanged from the beginning of the session or null if no message.
messageText - an attribute of the interaction.mail domain in service InteractionMailService
metaData - a field in class com.genesyslab.ail.ws.contact.ContactAttributePredefinedMetaData
The metadata.
mimeMessage - an attribute of the interaction.mail domain in service InteractionMailService
The whole content of this e-mail as a message according the RFC 822 / MIME format. Deprecated, use interaction:contentBinary instead.
mimeType - a field in class com.genesyslab.ail.ws.Attachment
The mime type attachment.
mimeType - a field in class com.genesyslab.ail.ws.ShortAttachment
The mime type attachment.
mimeType - a field in class com.genesyslab.ail.ws.contact.ContactAttributeValue
The MIME type of a binary value.
MOBILE - a member in enum com.genesyslab.ail.ws.outbound.OutboundRecordPhoneType
Mobile.
mode - an attribute of the outbound.campaign domain in service ExtendedOutboundService
The current mode of this campaign.
mode - an attribute of the outbound.campaign domain in service OutboundService
The current mode of this campaign.
MODEM - a member in enum com.genesyslab.ail.ws.outbound.OutboundRecordPhoneType
Modem.
modifiedAttachedData - an attribute of the interaction domain in service InteractionService
Present when attached data may have changed through an interaction event. Contains all attached data, not only the modified ones.
modifiedAttachedData - an attribute of the routing.interaction domain in service RoutingService
Present when attached data may have changed through an interaction event. Contains all attached data, not only the modified ones.
modifiedDate - a field in class com.genesyslab.ail.ws.contact.ContactAttributeMetaData
The data this attribute was modified.
modifiedDate - a field in class com.genesyslab.ail.ws.resource.InteractionAttributeMetaData
The modified date of this attribute.
modifiedDate - an attribute of the srl-category domain in service SRLService
The modified date of this category (GMT Time).
monitor-status - a domain in service MonitorService
Monitor status attributes definition
MonitorAgentStatus - enum com.genesyslab.ail.ws.monitor.MonitorAgentStatus
Lists the possible status of a monitored agent.
MonitorDnType - enum com.genesyslab.ail.ws.monitor.MonitorDnType
Lists the possible DN types of a VOICE media.
MONITORED - a member in enum com.genesyslab.ail.ws.monitor.MonitorMediaStatus
Monitored.
MonitorEventAgentStatus - class com.genesyslab.ail.ws.monitor.MonitorEventAgentStatus
Occurs when the status of a monitored agent changes.
MonitorEventMediaStatus - class com.genesyslab.ail.ws.monitor.MonitorEventMediaStatus
Occurs upon a status change in a monitored media.
MonitorEventStatus - class com.genesyslab.ail.ws.monitor.MonitorEventStatus
Represents the current status of an agent or a media.
MonitorMediaStatus - enum com.genesyslab.ail.ws.monitor.MonitorMediaStatus
Lists the possible statuses of a media.
MonitorObjectType - enum com.genesyslab.ail.ws.monitor.MonitorObjectType
Lists the possible types of monitored objects.
MonitorService - a service
Access point to get real-time information such as agent status or predefined counter.
moveInteractionToWorkbin - a method in service WorkflowService
Pull an interaction, and put it in a workbin.
MUSIC - a member in enum com.genesyslab.ail.ws.routing.RoutingTreatmentType
Music.
MUTE_OFF - a member in enum com.genesyslab.ail.ws.interaction.InteractionEventReason
Mute off.
MUTE_OFF - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'mute off' action.
MUTE_ON - a member in enum com.genesyslab.ail.ws.interaction.InteractionEventReason
Mute on.
MUTE_ON - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'mute on' action.
MUTE_TRANSFER - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'mute transfer' action.
muteOff - a method in service InteractionVoiceService
Cancels call muting (enables the microphone).
muteOn - a method in service InteractionVoiceService
Mutes this call (disables the microphone).
muteTransfer - a method in service InteractionVoiceService
Directly transfers this call.

Interaction SDK
(Web Services)
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z _