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Interaction SDK (Web Services) |
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SUMMARY: ATTRIBUTE | METHOD | EVENT | DETAIL: ATTRIBUTE | METHOD | EVENT |
Attribute Summary | |
com.genesyslab.ail.ws.interaction.cobrowse.InteractionCobrowseAction[] |
interaction.cobrowse:actionsPossible Returns the actions possible. |
String[] |
interaction.cobrowse:addUrls Add Co browse Urls. |
String |
interaction.cobrowse:queue The queue of this interaction. Note that an interaction still is in the queue even when it is handled by an agent or a router. |
String |
interaction.cobrowse:structTextMimeType The MIME type of the structuredText field. Must comply with rules described in RFC 2046. See MimeType domain definition for further information. |
String |
interaction.cobrowse:structuredText The structured text of the interaction. It allows easy access to the structured interaction information. For an e-mail whose body is HTML-formatted, the structured text is the HTML body. For a chat transcript, the structured text is some formatted version of the transcript. |
com.genesyslab.ail.ws.interaction.cobrowse.CobrowseURL[] |
interaction.cobrowse:urls Returns the URLs that were browsed in this session as an array of CoBrowseURL. |
Method Summary | |
com.genesyslab.ail.ws.interaction.InteractionDTO |
createInteractionCobrowsePlaceDTO Create a co-browse interaction on a Place. |
void |
markDone Marks this interaction as done. |
void |
merge Moves this interaction into the history of another contact. This is useful if an agent discovers that the interaction has been assigned to the wrong contact, or that this interaction is duplicated elsewhere in the contact database. This method allows the agent to merge this interaction into the history of the correct contact, or to similarly merge all interactions that were mistakenly applied to this contact. |
void |
release Releases this interaction. |
Event Summary |
Attribute Detail |
Attributes of domain interaction.cobrowse |
Type: com.genesyslab.ail.ws.interaction.cobrowse.InteractionCobrowseAction[]
Type: String[]
Type: String
Type: String
Type: String
Type: com.genesyslab.ail.ws.interaction.cobrowse.CobrowseURL[]
Method Detail |
String
String
String
String[]
com.genesyslab.ail.ws.interaction.InteractionDTO
String
void
String
String
boolean
void
String
void
Event Detail |
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Interaction SDK (Web Services) |
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