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Interaction SDK (Web Services) |
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SUMMARY: ATTRIBUTE | METHOD | EVENT | DETAIL: ATTRIBUTE | METHOD | EVENT |
Attribute Summary | |
com.genesyslab.ail.ws.history.HistoryItemDTO[] |
history:children The children of this item. Child interactions are interactions that reply to another interaction. For instance, an InteractionMailOut is a child of the InteractionMailIn to which it replies. |
long |
history:dateCreated The date of creation of this item. |
boolean |
history:done true, if this interaction is terminated. . |
String |
history:interactionId The interaction identifier. |
com.genesyslab.ail.ws.interaction.InteractionType |
history:interactionType The type of this interaction. |
boolean |
history:isArchive true, if this item belongs to the archive history. |
String |
history:mediaType The MediaType of this interaction. |
String |
history:sender The sender of this interaction. If this is an incoming interaction, the name of the customer. If this is an outgoing interaction, the name of the agent who has processed this interaction. Can be empty for incoming e-mails; in this case, the sender is the contact. |
String |
history:subject The subject of this interaction. |
Method Summary | |
com.genesyslab.ail.ws.history.HistoryItemDTO[] |
getHistoryDTO Returns the history of this contact. |
boolean |
isArchiveEnabled Returns true if Archive database is enable. |
Event Summary |
Attribute Detail |
Attributes of domain history |
Type: com.genesyslab.ail.ws.history.HistoryItemDTO[]
Type: long
Type: boolean
Type: String
Type: com.genesyslab.ail.ws.interaction.InteractionType
Type: boolean
Type: String
Type: String
Type: String
Method Detail |
String
com.genesyslab.ail.ws.history.InteractionSearchTemplate
boolean
String[]
com.genesyslab.ail.ws.history.HistoryItemDTO[]
boolean
Event Detail |
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Interaction SDK (Web Services) |
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