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Interaction SDK (Web Services) |
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SUMMARY: ATTRIBUTE | METHOD | EVENT | DETAIL: ATTRIBUTE | METHOD | EVENT |
Attribute Summary | |
String |
workbin:actorId Thet ID of the actor responsible for the operation that affected this workbin's contents. |
com.genesyslab.ail.ws.workflow.WorkbinActorType |
workbin:actorType The possible actors that performed an action on the current workbin. |
com.genesyslab.ail.ws.interaction.AttachedData[] |
workbin:attachedData The data attached to this interaction. |
String |
workbin:displayName The workbin display name. |
String |
workbin:id The workbin identifier. |
String |
workbin:interactionId The worbin-interaction:id that was taken out of or placed into the workbin. |
String |
workbin:name The workbin name. |
com.genesyslab.ail.ws.workflow.OperationType |
workbin:operationType The possible operations performed on an interaction that modified the current workbin. |
String |
workbin:parameter The parameter as String for the changes in the current workbin. |
String |
workbin:placeId The place of this instance of the workbin. It is the place that has created this workbin. |
String |
workbin:reason The reason as String for the changes in the current workbin. |
com.genesyslab.ail.ws.workflow.WorkbinType |
workbin:type The workbin type. |
String |
workbin:viewId The view indentifier on which this workbin relies. Views are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkbinOperationType |
workbin:workbinOperationType The possible operations performed on an interaction that modified the current workbin. |
com.genesyslab.ail.ws.interaction.AttachedData[] |
workbin-interaction:attachedData The data attached to this interaction. |
String |
workbin-interaction:caseId The ID of the case of this interaction. |
String |
workbin-interaction:contactId Contact identifier. |
String |
workbin-interaction:contactServerId Identifier of this interaction in the Contact Server. |
long |
workbin-interaction:dateDelivered The date the interaction was delivered. |
long |
workbin-interaction:datePlacedInQueue The date the interaction was placed in the queue. |
long |
workbin-interaction:dateReceived The date the interaction was received. |
String |
workbin-interaction:from The address from which this e-mail was sent. |
String |
workbin-interaction:id The workbin-interaction identifier. |
String |
workbin-interaction:interactionId The interaction id. Use this interaction ID to open the interaction onto an agent or a place. |
com.genesyslab.ail.ws.interaction.InteractionType |
workbin-interaction:interactionType The id of the interaction in the workbin. |
boolean |
workbin-interaction:isOnline true if the interaction has a corresponding session in the Chat Server. |
String |
workbin-interaction:openInteractionSubType The interaction subtype of this interaction. |
String |
workbin-interaction:openInteractionType The interaction type of this interaction. |
String |
workbin-interaction:openMediaType The media type of this interaction. |
String |
workbin-interaction:parentId The parent interaction identifier. The parent interaction is the interaction to which this interaction replies; it is null if this interaction does not reply to another interaction. |
int |
workbin-interaction:priority Interaction priority. |
String |
workbin-interaction:queue The queue of this interaction. |
String |
workbin-interaction:sender The sender of this interaction. If this is an incoming interaction, the sender is the name of the customer. If this is an outgoing interaction, the sender is the name of the agent who has processed the interaction. Note that this field may be empty for incoming e-mails. In that case, the sender is the contact. |
com.genesyslab.ail.ws.interaction.InteractionStatus |
workbin-interaction:status Interaction status. |
String |
workbin-interaction:subject The subject of this interaction. |
String |
workbin-interaction:to The address to which this e-mail was sent. |
Method Summary | |
com.genesyslab.ail.ws.workflow.WorkflowQueue[] |
getQueues Retrieves all the workbin queues. Queues are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[] |
getWorkbinContentForAgentDTO Retrieves all the requested attributes about the interactions of a workbin from anotherPlace. Workbins are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[] |
getWorkbinContentForAgentGroupDTO Retrieves the requested attributes about the interactions of a workbin from an agent group. Workbins are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[] |
getWorkbinContentForPlaceDTO Retrieves the requested attributes about the interactions of a workbin from anotherPlace. Workbins are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[] |
getWorkbinContentForPlaceGroupDTO Retrieves the requested attributes about the interactions of a workbin from a place group. Workbins are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[] |
getWorkbinContentFromInteractionIdsDTO Retrieves the workbin content as the DTOs of the given workbin interactions. Workbins are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[] |
getWorkbinsContentDTO Retrieves all the requested attributes about the interactions of a workbin. Workbins are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[] |
getWorkbinsContentForAllDTO Retrieves all the content of a workbin for all agents. Workbins are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkbinDTO[] |
getWorkbinsDTO Retrieves all the requested attributes about workbins. Workbins are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkflowInteractionInfo |
getWorkflowInteractionInfo Retrieves the workflow information of the given interaction from the Interaction Server. If the Interaction Server is not routing the interaction, the returned WorkflowInteractionInfo.status is unknown. This information is available for history items and workbin interactions. |
void |
moveInteractionToWorkbin Pull an interaction, and put it in a workbin. |
void |
putInteractionIntoAgentGroupWorkbin Places an interaction into the workbin of another group agent and specifies a reason for this action. |
void |
putInteractionIntoAgentWorkbin Places an interaction into the workbin of another agent and specifies a reason for this action. |
void |
putInteractionIntoPlaceGroupWorkbin Places an interaction into the workbin of another group agent and specifies a reason for this action. |
void |
putInteractionIntoPlaceWorkbin Places an interaction into the workbin of another place and specifies a reason for this action. |
void |
putInteractionIntoWorkbin Places an interaction into this workbin. |
void |
putInteractionIntoWorkbinEx Places an interaction into this workbin and specifies a reason for this action. |
Event Summary | |
WorkbinEvent Workbin event. |
Attribute Detail |
Attributes of domain workbin |
Type: String
Type: com.genesyslab.ail.ws.workflow.WorkbinActorType
Type: com.genesyslab.ail.ws.interaction.AttachedData[]
Type: String
Type: String
Type: String
Type: String
Type: com.genesyslab.ail.ws.workflow.OperationType
Type: String
Type: String
Type: String
Type: com.genesyslab.ail.ws.workflow.WorkbinType
Type: String
Type: com.genesyslab.ail.ws.workflow.WorkbinOperationType
Attributes of domain workbin-interaction |
Type: com.genesyslab.ail.ws.interaction.AttachedData[]
Type: String
Type: String
Type: String
Type: long
Type: long
Type: long
Type: String
Type: String
Type: String
Type: com.genesyslab.ail.ws.interaction.InteractionType
Type: boolean
Type: String
Type: String
Type: String
Type: String
Type: int
Type: String
Type: String
Type: com.genesyslab.ail.ws.interaction.InteractionStatus
Type: String
Type: String
Method Detail |
String
com.genesyslab.ail.ws.workflow.WorkflowQueue[]
String
String
String
String[]
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[]
String
String
String
String[]
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[]
String
String
String
String[]
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[]
String
String
String
String[]
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[]
String
String
String[]
String[]
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[]
String
String
String[]
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[]
String
String
String[]
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[]
String
String[]
String[]
String[]
com.genesyslab.ail.ws.workflow.WorkbinDTO[]
String
String
com.genesyslab.ail.ws.workflow.WorkflowInteractionInfo
String
String
String
void
String
String
String
String
String
String
void
String
String
String
String
String
String
void
String
String
String
String
String
String
void
String
String
String
String
String
String
void
String
String
String
void
String
String
String
String
String
void
Event Detail |
|
Interaction SDK (Web Services) |
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SUMMARY: ATTRIBUTE | METHOD | EVENT | DETAIL: ATTRIBUTE | METHOD | EVENT |