Interaction SDK
(Web Services)
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LABEL - a member in enum com.genesyslab.ail.ws.routing.RouteType
Routing should be performed according to switch-specific label.
lang - an attribute of the srl-category domain in service SRLService
The language of this category.
lang - an attribute of the srl domain in service SRLService
The language of this standard response.
LAST_COLL_DIGITS - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionExtensionType
Extension key for last collected digits. This attribute ise present if TREAT_TYPE is either Collect-Digits or PlayAnnouncementAndCollectDigits.
LASTNAME - a member in enum com.genesyslab.ail.ws.contact.ContactAttributePredefinedMetaDataType
Fixed contact attribute : Lastname.
lastname - an attribute of the person domain in service AgentService
The person's last name.
lastname - an attribute of the resource.person domain in service ResourceService
The person’s last name.
lastReasonCode - an attribute of the dn domain in service DnService
Provides the last reason code and reasons data seen on this DN.
leaf - a field in class com.genesyslab.ail.ws.contact.ContactFilterRoot
The filter leaf; otherwise null, if the filter root contains one node.
LEAVE - a member in enum com.genesyslab.ail.ws.workflow.OperationType
Indicates an interaction left.
LEAVE_CONFERENCE - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
the 'leave conference' action.
leaveConference - a method in service InteractionVoiceService
Leaves the conference.
leaves - a field in class com.genesyslab.ail.ws.contact.ContactFilterNode
The filter leaves.
length - a field in class com.genesyslab.ail.ws.contact.ContactSearchTemplate
Length of the list to return, or -1 for unlimited list.
length - a field in class com.genesyslab.ail.ws.history.InteractionSearchTemplate
Length of the list to return. -1 for unlimited list.
level - a field in class com.genesyslab.ail.ws.agent.Skill
The skill level.
LICENSE - a member in enum com.genesyslab.ail.ws.interaction.voice.TelephonyErrorType
The request failed for licence reasons.
LICENSE - a member in enum com.genesyslab.ail.ws.system.ServerStatus
The server cannot be connected for license problems.
LICENSE_UNAVAILABLE - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Could not checkout license
LIMIT_PROXY_CLIENTS_REACHED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Number of through-proxy cleints has reached its limit
LISTEN_DISCONNECT - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'listen disconnect' action. Plays 'music on hold' to a party in a conference.
LISTEN_RECONNECT - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'listen reconnect' action. Cancels 'music on hold' to a party in a conference.
listenDisconnect - a method in service InteractionVoiceService
Plays 'music on hold' to a party in the conference. This method can be used only by the party who has done the conference.
listenReconnect - a method in service InteractionVoiceService
Cancels 'music on hold' to a party in the conference. This method can be used only by the party who has done the conference.
LOGGED_IN - a member in enum com.genesyslab.ail.ws.agent.AgentDnEventReason
Logged-in reason.
LOGGED_OUT - a member in enum com.genesyslab.ail.ws.monitor.MonitorAgentStatus
Agent is logged out of all his or her media.
LOGGED_OUT - a member in enum com.genesyslab.ail.ws.monitor.MonitorMediaStatus
Logged out.
LOGGED_OUT - a member in enum com.genesyslab.ail.ws.place.VoiceMediaStatus
Logged-out status.
LOGGED_OUT - a member in enum com.genesyslab.ail.ws.place.MediaStatus
Logged-out status.
loggedDns - an attribute of the agent domain in service AgentService
DNs on which this agent is currently logged in.
loggedMedias - an attribute of the agent domain in service AgentService
All the media on which this agent is currently logged in.
loggedQueues - an attribute of the dn domain in service DnService
Queues where the agent is logged in.
LOGIN - a member in enum com.genesyslab.ail.ws.agent.AgentDnAction
'login' action.
LOGIN - a member in enum com.genesyslab.ail.ws.agent.AgentMediaAction
'login' action.
LOGIN - a member in enum com.genesyslab.ail.ws.resource.ActionCodeType
'login' action code.
login - a method in service AgentService
Logs this agent in.
loginId - a field in class com.genesyslab.ail.ws.agent.LoginIdPersonId
The Login identifier.
loginId - a field in class com.genesyslab.ail.ws.agent.LoginVoiceForm
The Login ID of the agent.
LoginIdPersonId - class com.genesyslab.ail.ws.agent.LoginIdPersonId
This class describes the login identifier associated to a person identifier.
loginIds - a field in class com.genesyslab.ail.ws.agent.LoginIdsSwitch
The Login identifiers.
loginIds - an attribute of the agent domain in service AgentService
List of this agent's login IDs. These login IDs are those configured in the 'Agent Info' tab in the Configuration Layer.
LoginIdsSwitch - class com.genesyslab.ail.ws.agent.LoginIdsSwitch
This class describes the Login identifiers of a switch.
LoginVoiceForm - class com.genesyslab.ail.ws.agent.LoginVoiceForm
This class defines a voice data form used by the agent service to perform a Login agent action.
LOGOUT - a member in enum com.genesyslab.ail.ws.agent.AgentDnAction
'logout' action.
LOGOUT - a member in enum com.genesyslab.ail.ws.agent.AgentMediaAction
'logout' action.
LOGOUT - a member in enum com.genesyslab.ail.ws.resource.ActionCodeType
'logout' action code.
logout - a method in service AgentService
Logs this agent out.
LOGOUT_ACKNOWLEDGE - a member in enum com.genesyslab.ail.ws.outbound.CampaignEventType
The logout request has been accepted.
LogoutVoiceForm - class com.genesyslab.ail.ws.agent.LogoutVoiceForm
This class defines a voice data form used by the agent service to perform a Logout agent action.
lookupInteractionDTO - a method in service InteractionVoiceService
Returns the Interaction with these parameters, or null if not found.

Interaction SDK
(Web Services)
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z _