Interaction SDK
(Web Services)

Services

Services Summary
AgentService This service is used to access data of agents or persons, and to perform agent actions.
CallbackService Provides the callback service.
ContactService Accesses the contacts' data stored in the Contact Server.
DnService The DN Service handles DN specifics.
EventService
NotifyService
ExpertService Provides the expert contact feature service.
HistoryService The history of a contact. The history contains, in a tree structure, all interactions that the contact had with this contact center. An interaction can have child interactions. For example, an agent's outgoing reply to an incoming email is the child of the incoming email.
InteractionService This service is used to set/retrieve the interaction attributes from a Dn, Place, Agent or Interaction.
InteractionChatService This service handles the chat interactions with a customer.
InteractionCobrowseService This service handles the co-browse interactions.
InteractionMailService This service manages actions on e-mails exchanged between a customer and the Call Center. An InteractionMailIn is an e-mail received by the Call Center, and an InteractionMailOut is an e-mail sent by the Call Center.
InteractionOpenMediaService This service handles the open media interactions.
InteractionVoiceService This service performs actions on voice interactions.
MonitorService Access point to get real-time information such as agent status or predefined counter.
ExtendedOutboundService Provides the extended outbound service.
OutboundService Provides the outbound service. Deprecated, use ExtendedOutboundService instead.
PlaceService Gives information about the places where agents can sit.
ResourceService The Resource Service.
RoutingService This service manages interactions that has been routed on a routing point.
ScriptService The Script service. Internal use.
SRLService The Standard Response Library service.
SystemService The system service.
WorkflowService The workflow service manages workbins and interactions stored in workbins.
 


Interaction SDK
(Web Services)