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Interaction SDK (Web Services) |
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SUMMARY: ATTRIBUTE | METHOD | EVENT | DETAIL: ATTRIBUTE | METHOD | EVENT |
Attribute Summary | |
com.genesyslab.ail.ws.dn.DnAction[] |
dn:actionsPossible The possible actions of this DN. |
String |
dn:agentId The ID of the agent currently logged in this DN. |
com.genesyslab.ail.ws.KeyValue[] |
dn:annex Additional infomation about this DN. This corresponds to the 'Annex' tab in the Configuration Layer. |
String |
dn:callableNumber Callable number of this DN recognized by the switch. You have to use it for making calls, transfering calls, conferencing calls, and so on. |
com.genesyslab.ail.ws.agent.WorkmodeType |
dn:currentWorkmode The current workmode of the agent on this DN. |
com.genesyslab.ail.ws.dn.DnStatus |
dn:dndStatus The DND status of this DN. Note: Status.ON means here that an DNDOn event has been received on this DN. Status.OFF means that an DNDOff event has been received on this DN. |
String |
dn:dnId The DN identifier. |
com.genesyslab.ail.ws.dn.DnEventReason |
dn:eventReason The reason why this event occurred. |
String |
dn:forwardNumber The destination number, if the forward is active; otherwise null. |
com.genesyslab.ail.ws.dn.DnStatus |
dn:forwardStatus The Forward status of this DN. |
com.genesyslab.ail.ws.dn.DnStatus |
dn:hookStatus The Hook status of this DN. Note: Status.ON means here that an OnHook event has been received on this DN. Status.OFF means that an OffHook event has been received on this DN. |
com.genesyslab.ail.ws.KeyValue[] |
dn:lastReasonCode Provides the last reason code and reasons data seen on this DN. |
String[] |
dn:loggedQueues Queues where the agent is logged in. |
com.genesyslab.ail.ws.dn.DnStatus |
dn:status The current status of this DN. |
com.genesyslab.ail.ws.dn.SwitchInfo |
dn:switchInfo Information about the switch of this DN. |
com.genesyslab.ail.ws.KeyValue[] |
dn:TEventExtensions TEvent extensions. TEvent extensions are additional data that take into account switch-specific features. |
com.genesyslab.ail.ws.KeyValue[] |
dn:TEventReasons Switch-specific reasons that might have come with the TEvent that caused this event. |
com.genesyslab.ail.ws.agent.WorkmodeType[] |
dn:workmodesPossible The possible workmodes for this DN. |
String |
dn.user-data:TConnectionId The TConnectionId associated with the user event, if any. |
com.genesyslab.ail.ws.KeyValue[] |
dn.user-data:userData Attached data sent with a user event to the T-Server. |
Method Summary | |
void |
cancelForward Cancels the forward on the associated DN. |
com.genesyslab.ail.ws.dn.DnDTO[] |
getDnsDTO Retrieves all the requested attributes about DNs. |
com.genesyslab.ail.ws.dn.SwitchInfo[] |
getSwitchInfos Gets information about swithes. |
void |
releaseDn Releases all the interactions currently running on this DN. |
void |
sendUserEvent Sends a user event to the T-Server with attached data. |
void |
setDNDOff Sets the Do-Not-Disturb feature to Off. |
void |
setDNDOn Sets the Do-Not-Disturb feature to On. |
void |
setForward Sets the forward on the associated DN. |
Event Summary | |
DnEvent DN event. |
|
DnUserEvent DN user event. |
Attribute Detail |
Attributes of domain dn |
Type: com.genesyslab.ail.ws.dn.DnAction[]
Type: String
Type: com.genesyslab.ail.ws.KeyValue[]
Type: String
Type: com.genesyslab.ail.ws.agent.WorkmodeType
Type: com.genesyslab.ail.ws.dn.DnStatus
Type: String
Type: com.genesyslab.ail.ws.dn.DnEventReason
Type: String
Type: com.genesyslab.ail.ws.dn.DnStatus
Type: com.genesyslab.ail.ws.dn.DnStatus
Type: com.genesyslab.ail.ws.KeyValue[]
Type: String[]
Type: com.genesyslab.ail.ws.dn.DnStatus
Type: com.genesyslab.ail.ws.dn.SwitchInfo
Type: com.genesyslab.ail.ws.KeyValue[]
Type: com.genesyslab.ail.ws.KeyValue[]
Type: com.genesyslab.ail.ws.agent.WorkmodeType[]
Attributes of domain dn.user-data |
Type: String
Type: com.genesyslab.ail.ws.KeyValue[]
Method Detail |
String
com.genesyslab.ail.ws.KeyValue[]
com.genesyslab.ail.ws.KeyValue[]
void
String[]
String[]
com.genesyslab.ail.ws.dn.DnDTO[]
String[]
com.genesyslab.ail.ws.dn.SwitchInfo[]
String
void
String
com.genesyslab.ail.ws.KeyValue[]
void
String
com.genesyslab.ail.ws.KeyValue[]
com.genesyslab.ail.ws.KeyValue[]
void
String
com.genesyslab.ail.ws.KeyValue[]
com.genesyslab.ail.ws.KeyValue[]
void
String
String
com.genesyslab.ail.ws.KeyValue[]
com.genesyslab.ail.ws.KeyValue[]
void
Event Detail |
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Interaction SDK (Web Services) |
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SUMMARY: ATTRIBUTE | METHOD | EVENT | DETAIL: ATTRIBUTE | METHOD | EVENT |