The sender of this interaction. If this is an incoming interaction, the name of the customer. If this is an outgoing interaction,
the name of the agent who has processed this interaction. Can be empty for incoming e-mails; in this case, the sender is the
contact.
The sender of this interaction. If this is an incoming interaction, the sender is the name of the customer. If this is an
outgoing interaction, the sender is the name of the agent who has processed the interaction. Note that this field may be empty
for incoming e-mails. In that case, the sender is the contact.
Sends or places InteractionInvitationIns into workbin or queue according to the type of the Participant: if Agent type: the
invitation in is put into agent's workbin (pull method to put invitations into child collaboration workbin); if Queue type:
the invitation in is placed into the defined queue. Use transferInvitations() method to push invitations in.
This class defines a container for an attachment's short form, for example for a text file attached to an e-mail interaction.
This short form contains the filename and mime type of the attachment, but it does not include the attachment's data.
Transfers this call in one step. If the Switch is not capable of doing a single step transfer, but can do a mute transfer,
this method will actually do a mute transfer.
Describes the DTO data for a skill summary. Summary objects are intended for getting quickly a list of objects without having
to fully download each object.
The attributes used to sort the matching interactions. Null, no sorting. The possible attributes are: history:dateCreated,
history:sender, and history:subject.
Defines a template for a SRL search. You can use SRLSearchAttribute instances to define Strings to be searched in the subject,
the body, the name and/or the description attributes of a standard response (see SRLAttribute). To indicate if you search
an attribute matching one of your settings, you specify the SRLOperator.OR by calling the setSrlOperator() method. If you
set the SRLOperator.AND, the returned results will match all your settings. Note: Additionally, the search can be case sensitive.
See SRLSearchAttribute.
Returns the MIME type of the structured body. Complies with rules described in RFC 2046. The text returned by calling getStructuredBody
depends on this MIME type.
The structured text of the interaction. It allows easy access to the structured interaction information. For an e-mail whose
body is HTML-formatted, the structured text is the HTML body. For a chat transcript, the structured text is some formatted
version of the transcript.
The structured text of the interaction. It allows easy access to the structured interaction information. For an e-mail whose
body is HTML-formatted, the structured text is the HTML body. For a chat transcript, the structured text is some formatted
version of the transcript.
The structured text of the interaction. It allows easy access to the structured interaction information. For an e-mail whose
body is HTML-formatted, the structured text is the HTML body. For a chat transcript, the structured text is some formatted
version of the transcript.
The structured text of the interaction. It allows easy access to the structured interaction information. For an e-mail whose
body is HTML-formatted, the structured text is the HTML body. For a chat transcript, the structured text is some formatted
version of the transcript.
The subject of the interaction. Can be used, for instance, to display the interaction in a list box. The string stored in
this attribute must be decoded (from MIME-encoded format, for e-mails). For e-mails, it is the subject. For chat, it is the
chat session summary. For a phone call, it can be entered by the agent.