Interaction SDK
(Web Services)
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H

HANDLING - a member in enum com.genesyslab.ail.ws.workflow.WorkflowStatus
An agent is processing the interaction.
hasAttachments - an attribute of the interaction.mail domain in service InteractionMailService
true if this e-mail has attached files.
hasAttachments - an attribute of the srl domain in service SRLService
true if this standard response has attached files.
HAVE_TO_CONTACT_PRIMARY - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Operation can only be performed by primary server
HAVE_TO_CONTACT_SECONDARY - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Operation can only be performed by secondary server
HELD - a member in enum com.genesyslab.ail.ws.interaction.InteractionStatus
Interaction status held.
HELD - a member in enum com.genesyslab.ail.ws.interaction.InteractionEventReason
Held reason
HICOM_LIKE - a member in enum com.genesyslab.ail.ws.SwitchType
Hicom switch type.
history - a domain in service HistoryService
History attributes definition
HistoryItemDTO - class com.genesyslab.ail.ws.history.HistoryItemDTO
This class describes the DTO data for a history item.
HistoryService - a service
The history of a contact. The history contains, in a tree structure, all interactions that the contact had with this contact center. An interaction can have child interactions. For example, an agent's outgoing reply to an incoming email is the child of the incoming email.
HOLD - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'hold' action.
holdCall - a method in service InteractionVoiceService
Holds this call so that it can be retrieved later.
HOME_PHONE - a member in enum com.genesyslab.ail.ws.outbound.OutboundRecordPhoneType
Home Phone.
homeLocation - an attribute of the interaction.voice domain in service InteractionVoiceService
The location from which this phone call comes.
hookStatus - an attribute of the dn domain in service DnService
The Hook status of this DN. Note: Status.ON means here that an OnHook event has been received on this DN. Status.OFF means that an OffHook event has been received on this DN.
host - an attribute of the system.server-info domain in service SystemService
The name of the host where the service should run.

Interaction SDK
(Web Services)
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z _