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Interaction SDK
(Web Services)
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UNDEFINED
- a member in enum com.genesyslab.ail.ws.
SwitchType
Undefined switch type.
undoAvailable
- a field in class com.genesyslab.ail.ws.contact.
ContactInfo
Returns true if you can call the ContactService.undoMerge() method for this Contact.
undoMerge
- a method in service
ContactService
Undoes the last merge action performed for the specified destination contact.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.agent.
WorkmodeType
workmode 'unknown'.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.callback.
RecordAction
Unknown action.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.callback.
RecordCallResult
Call result unknown.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.callback.
RecordCallbackStatus
Status 'unknown'.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.callback.
RecordReason
Unknown reason.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.callback.
RecordStatus
Unknown status.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.expert.
ExpertContextStatus
Indicates that the status of the expert contact interaction is unknown.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.interaction.
InteractionType
Interaction type unknown.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.interaction.
InteractionStatus
Interaction status unknown.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.interaction.chat.
ChatPartyType
Constant for supervsor party type.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.interaction.chat.
ChatPartyVisibility
Constant for monitoring visibility.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.interaction.mail.
CollaborationStatus
Collaboration status unknown.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.interaction.voice.
CallType
Unknown call type.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.outbound.
CampaignEventType
Unknown campaign event type.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.outbound.
CampaignMode
Unknown mode of campaign.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.outbound.
CampaignStatus
Unknown status.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.outbound.
OutboundCallResult
Call result unknown.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.outbound.
OutboundEventType
Unknown event type.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.outbound.
OutboundRecordStatus
Record status has not been set yet.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.outbound.
OutboundStatus
Not set yet.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.place.
MediaType
Unknown media.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.routing.
RouteType
Route Type is unknown.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.routing.
RoutingCallType
Unknown-call type.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.routing.
RoutingInteractionStatus
Interaction status unknown.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.routing.
RoutingTreatmentType
Unknown.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.system.
ServerStatus
Unknown server status.
UNKNOWN
- a member in enum com.genesyslab.ail.ws.workflow.
WorkflowStatus
The workflow status is unknown.
UNKNOWN_AGENT_IN_REQUEST
- a member in enum com.genesyslab.ail.ws.
InteractionServerErrorType
Unknown agent specified in request
UNKNOWN_CLIENT_ID
- a member in enum com.genesyslab.ail.ws.
InteractionServerErrorType
Unknown client id in request from proxy
UNKNOWN_INTERACTION
- a member in enum com.genesyslab.ail.ws.
InteractionServerErrorType
Unknown interaction identifier specified
UNKNOWN_PLACE_IN_REQUEST
- a member in enum com.genesyslab.ail.ws.
InteractionServerErrorType
Unknown place specified in request
UNKNOWN_QUEUE_IN_REQUEST
- a member in enum com.genesyslab.ail.ws.
InteractionServerErrorType
Unknown queue specified in request
UNKNOWN_TENANT_IN_REQUEST
- a member in enum com.genesyslab.ail.ws.
InteractionServerErrorType
Unknown tenant specified in request
UNKNOWN_VIEW_IN_REQUEST
- a member in enum com.genesyslab.ail.ws.
InteractionServerErrorType
Unknown view specified in request
UNSPECIFIED
- a member in enum com.genesyslab.ail.ws.dn.
DnEventReason
The feature is unspecified.
UNSPECIFIED
- a member in enum com.genesyslab.ail.ws.dn.
DnStatus
Status could not be determined, due to lack of information coming from switch.
unsubscribeAllTopics
- a method in service
EventService
Unsubscribes all topics.
unsubscribeTopics
- a method in service
EventService
Unsubscribes topics.
UNSUPPORTED_INTERACTION_SUBTYPE
- a member in enum com.genesyslab.ail.ws.
InteractionServerErrorType
Unsupported interaction subtype
UNSUPPORTED_INTERACTION_TYPE
- a member in enum com.genesyslab.ail.ws.
InteractionServerErrorType
Unsupported interaction type
UNSUPPORTED_MEDIA_TYPE
- a member in enum com.genesyslab.ail.ws.
InteractionServerErrorType
Unsupported media type
UNSUPPORTED_OPERATION
- a member in enum com.genesyslab.ail.ws.interaction.voice.
TelephonyErrorType
The request can't be executed by this TServer.
UNSUPPORTED_PROTOCOL_ELEMENT
- a member in enum com.genesyslab.ail.ws.
InteractionServerErrorType
Unsupported protocol element
UPDATE
- a member in enum com.genesyslab.ail.ws.outbound.
OutboundRecordAction
Action of updating a record.
UPDATE_ATTRIBUTE
- a member in enum com.genesyslab.ail.ws.contact.
ContactUpdateType
Update a contact attribute with new contact attribute values.
UPDATED
- a member in enum com.genesyslab.ail.ws.outbound.
OutboundChainReason
Reason updated.
updateRecord
- a method in service
ExtendedOutboundService
Updates the record in the OCS, using its fields current values.
updateRecord
- a method in service
OutboundService
Updates the record in the OCS, using its fields current values.
url
- a field in class com.genesyslab.ail.ws.interaction.cobrowse.
CobrowseURL
the URL that was CoBrowsed..
urls
- an attribute of the interaction.cobrowse domain in service
InteractionCobrowseService
Returns the URLs that were browsed in this session as an array of CoBrowseURL.
USER_BUSY
- a member in enum com.genesyslab.ail.ws.interaction.voice.
TelephonyErrorType
The request failed because the user is busy.
USER_JOINED
- a member in enum com.genesyslab.ail.ws.interaction.chat.
ChatEventType
Event type user joined.
USER_LEFT
- a member in enum com.genesyslab.ail.ws.interaction.chat.
ChatEventType
Event type user left.
USER_REENTER
- a member in enum com.genesyslab.ail.ws.interaction.chat.
ChatEventType
Event type user reenter a chat session (visibility changed).
userData
- an attribute of the dn.user-data domain in service
DnService
Attached data sent with a user event to the T-Server.
userName
- a field in class com.genesyslab.ail.ws.monitor.
MonitorEventAgentStatus
Returns the user name of the monitored agent this event is about.
username
- a field in class com.genesyslab.ail.ws.srl.
SRLForm
The user name of the agent.
username
- a field in class com.genesyslab.ail.ws.srl.
SRLUsernameDTO
User name of the agent.
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