Is this attached data in read only mode. Checks wether an attached data can be modified by an agent. An agent application
should not allow the user to delete or modify the attached data that are used for routing or other internal purposes.
The User defined reasons for getting after call work. Can be null. The value of the key-value can be a string, an int, a byte[]
or com.genesyslab.ail.ws.KeyValue[] type.
Reasons specified by this agent for this Logout action. Can be null. The value of the key-value can be a string, an int, a
byte[] or com.genesyslab.ail.ws.KeyValue[] type.
Reasons specified by this agent for this Ready or Not-ready action. Can be null. The value of the key-value can be a string,
an int, a byte[] or com.genesyslab.ail.ws.KeyValue[] type.
Recalls the invitation from a pending participant. This is a parent action only available if the invitation is in status ACCEPTANCE_PENDING
or ACCEPTED.
The list of outbound record identifiers in this chain. The number of records can change during the life cycle of the interaction.
The interaction has one record upon the initialization ('initial record'), and at least one record after calling requestChainedRecords.
The list of outbound record identifiers attached to this interaction. The number of records can change during the life cycle
of the interaction. The interaction has one record upon the initialization ('initial record'), and at least one record after
calling requestChainedRecords.
Rejects this expert contact worker preview. For an agent who does not want to process an expert contact interaction preview
that was previously presented to his or her desktop.
Rejects this outbound record. The current record (preview or callback) will not be dialed by this agent. It should then be
resent to another agent by the system. This action ends record processing in this interaction.
Rejects this chain's active record. The active record will not be dialed by this agent. The system should then resend the
chain to another agent. Note: This method does not modify the interaction (if any) associated with the records of this chain.
The categorys relevancy to an interaction subject. Note that relevancy will be always null if you are using a 6.1 or lower
Internet Suite. It will be non-null if you are using a 6.5 or higher Internet Suite.
Requests alternative data to call the contact. You can call this method when the active record number could not be dialed,
or to retrieve records newly added to this chain.
This class describes a resource which is an agent's element for configuration purpose Example: dictionary, color of background
and so on. The value type is either a byte[] or a String.
This class describes a resource key-value which is an agent's element for configuration purpose Example: dictionary, color
of background and so on. The value type is either a byte[] or a String.
Extension key for suggested visibility for multimedia conference. The value is the uggested visibility of the conference as
a 'com.genesyslab.ail.ws.interaction.chat.ChatPartyVisibility'.
Extension key for conferenced multimedia interaction ringing event. The value is the name of the agent who has conferenced
this interaction. The value is '[]'.
Extension key for already done interaction ringing event. The value has no particular meaning, when this key is present, the
interaction is already marked done.
Extension key for an interaction that was originally sent to an external agent, but the response the external agent made was
invalid (for instance, an empty response).
Extension key for forwarded interaction ringing event. The value is the name of the agent who has forwarded this interaction.
If the transferring agent has no first name and no last name, the value is '[]'.