Interaction SDK
(Web Services)

Namespace com.genesyslab.ail.ws.resource

Class Summary
CustomAttachedData This class describes the custom metadata of an interaction attribute value. CustomAttachedData is a set of keys for interaction attached data. These keys come with preset values, among which the user can chose the value to assign as attached data to an interaction.
CustomAttachedDataValue This class describes a preset value for a CustomAttachedData. When setting an attached data to an interaction, the user can chose the value among the CustomAttachedDataValues
InteractionAttributeMetaData This class describes the metadata of an interaction attribute value. InteractionAttributeMetaData is a facility for application to add new information in interaction for specific purposes. InteractionAttributeMetaDatas are defined in the Configuration Layer in the Business Attributes/Interaction Attributes enumerator folder.
InteractionAttributeValue This class describes the attribute value for a specific InteractionAttributeMetaData.
ActionCode This class describes an action code.
AgentGroup Describes an agent group. This class associates the list of IDs of the agents that belong to the group with a group name.
AttachedDataProperty This class describes attached data property.
DnSummaryDTO This class describes the DTO data for a DN summary.
Enumerator This class describes the enumerator.
EnumeratorValue This class describes the enumerator value.
MediaTypeName This class gives information about association media name media type.
PersonSummaryDTO Describes the DTO data for a person summary. Summary objects are intended for getting quickly a list of objects without having to fully download each object.
PlaceSummaryDTO Describes the DTO data for a place summary. Summary objects are intended for getting quickly a list of objects without having to fully download each object.
QueueSummaryDTO Describes the DTO data for a queue summary. Summary objects are intended for getting quickly a list of objects without having to fully download each object.
SkillSummaryDTO Describes the DTO data for a skill summary. Summary objects are intended for getting quickly a list of objects without having to fully download each object.
Timezone Describes a time zone.
WorkbinSummaryDTO Describes the DTO data for a workbin summary. Summary objects are intended for getting quickly a list of objects without having to fully download each object.
 

Enum Summary
InteractionAttributeMetaDataType This enum lists the possible types of an interaction attribute metaData.
ActionCodeType This enum describes the possible action codes.
CustomAttachedDataType This enum lists the possible types of custom attached data.
DnSummaryType This enum lists the different summary types for a DN.
EnumeratorType This enum lists the possible types of an enumerator.
 


Interaction SDK
(Web Services)