Interaction SDK
(Web Services)
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S

SAVE - a member in enum com.genesyslab.ail.ws.interaction.chat.InteractionChatAction
The 'save' action.
SAVE - a member in enum com.genesyslab.ail.ws.interaction.mail.InteractionMailAction
The 'save' action.
SAVE - a member in enum com.genesyslab.ail.ws.interaction.openmedia.InteractionOpenMediaAction
The 'save' action.
SAVE - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'save' action.
scheduledDateTime - an attribute of the callback.record domain in service CallbackService
The time at which this record is scheduled, or 0 if it is an ASAP callback.
ScriptService - a service
The Script service. Internal use.
searchable - a field in class com.genesyslab.ail.ws.contact.ContactAttributeMetaData
true, if this attribute is searchable.
searchContacts - a method in service ContactService
Searches contacts from a template.
searchInStandardResponseFavoritesDTO - a method in service SRLService
Returns the standard responses that match a given filter.
searchPrimaryValueOnly - a field in class com.genesyslab.ail.ws.contact.ContactSearchTemplate
Puts the search flag to true in order to look only for primary value, false flag for all values.
searchValue - a field in class com.genesyslab.ail.ws.srl.SRLSearchAttribute
The search value.
SEND - a member in enum com.genesyslab.ail.ws.interaction.mail.InteractionMailAction
The 'send' action.
send - a method in service InteractionMailService
Sends this outgoing e-mail and releases this interaction.
SEND_DTMF - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'send dtmf' action.
sendDTMF - a method in service InteractionVoiceService
Sends digits that are expected to get by a telephony system.
sender - an attribute of the history domain in service HistoryService
The sender of this interaction. If this is an incoming interaction, the name of the customer. If this is an outgoing interaction, the name of the agent who has processed this interaction. Can be empty for incoming e-mails; in this case, the sender is the contact.
sender - an attribute of the workbin-interaction domain in service WorkflowService
The sender of this interaction. If this is an incoming interaction, the sender is the name of the customer. If this is an outgoing interaction, the sender is the name of the agent who has processed the interaction. Note that this field may be empty for incoming e-mails. In that case, the sender is the contact.
sendInvitations - a method in service InteractionMailService
Sends or places InteractionInvitationIns into workbin or queue according to the type of the Participant: if Agent type: the invitation in is put into agent's workbin (pull method to put invitations into child collaboration workbin); if Queue type: the invitation in is placed into the defined queue. Use transferInvitations() method to push invitations in.
sendMessage - a method in service InteractionChatService
Sends a chat message to all the parties.
sendUserEvent - a method in service DnService
Sends a user event to the T-Server with attached data.
SENT - a member in enum com.genesyslab.ail.ws.interaction.StopProcessingReason
Interaction is stopped because it was sent.
SENT - a member in enum com.genesyslab.ail.ws.interaction.openmedia.OMStopProcessingReason
Interaction is stopped because it was sent.
ServerDescriptionDTO - class com.genesyslab.ail.ws.system.ServerDescriptionDTO
This class describes the DTO data for a server.
ServerStatus - enum com.genesyslab.ail.ws.system.ServerStatus
Enumeration for possible server statuses.
ServerType - enum com.genesyslab.ail.ws.system.ServerType
Enumeration for the types of servers.
serviceName - a field in class com.genesyslab.ail.ws.event.Event
The service name which produced this event.
serviceName - a field in class com.genesyslab.ail.ws.event.TopicServiceError
The service name.
serviceName - a field in class com.genesyslab.ail.ws.event.TopicsService
The service name.
serviceName - a field in class com.genesyslab.ail.ws.event.TopicsServiceRemove
The service name.
SET_DEFAULT_ROUTE - a member in enum com.genesyslab.ail.ws.routing.RoutingTreatmentType
Set default route .
SET_DND_OFF - a member in enum com.genesyslab.ail.ws.dn.DnAction
'set DND off' action.
SET_DND_ON - a member in enum com.genesyslab.ail.ws.dn.DnAction
'set DND on' action.
SET_FORWARD - a member in enum com.genesyslab.ail.ws.dn.DnAction
'set forward' action.
setAttachment - a method in service InteractionMailService
Sets an attached file to this outgoing e-mail interaction.
setContactAttributes - a method in service ContactService
Sets data on contacts with the given information .
setDNDOff - a method in service DnService
Sets the Do-Not-Disturb feature to Off.
setDNDOn - a method in service DnService
Sets the Do-Not-Disturb feature to On.
setForward - a method in service DnService
Sets the forward on the associated DN.
setInteractionsDTO - a method in service InteractionService
Sets attributes on these interactions.
setNotification - a method in service EventService
Sets notification mode.
setOutboundChainDTO - a method in service ExtendedOutboundService
Sets the attributes of an outbound chain.
setPersonsDTO - a method in service AgentService
Sets the data on these persons.
setPlacesDTO - a method in service PlaceService
Sets the data on these places.
setRecordDTO - a method in service CallbackService
Sets attributes about a callback record.
setRecordDTO - a method in service ExtendedOutboundService
Sets the attributes of a record.
setRecordDTO - a method in service OutboundService
Sets attributes on a record.
setResourceProperties - a method in service AgentService
Sets a list of resource property key-value pairs.
setRoutingInteractionsDTO - a method in service RoutingService
Sets the data on these routing interactions.
ShortAttachment - class com.genesyslab.ail.ws.ShortAttachment
This class defines a container for an attachment's short form, for example for a text file attached to an e-mail interaction. This short form contains the filename and mime type of the attachment, but it does not include the attachment's data.
shortAttachments - an attribute of the interaction.mail domain in service InteractionMailService
The short form of the attachment without the data.
shortAttachments - an attribute of the srl domain in service SRLService
The short form of the attachment without the data.
signature - an attribute of the agent domain in service AgentService
Agent's signature, or the default signature (defined the application options) if this agent has no signature defined in the Configuration Layer.
SILENCE - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
Silence.
SILENCE - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
Silence.
SILENCE - a member in enum com.genesyslab.ail.ws.routing.RoutingTreatmentType
Silence.
SINGLE_STEP_CONFERENCE - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'single step conference' action.
SINGLE_STEP_TRANSFER - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'single step transfer' action.
singleStepConference - a method in service InteractionVoiceService
Conferences this call in one step.
singleStepTransfer - a method in service InteractionVoiceService
Transfers this call in one step. If the Switch is not capable of doing a single step transfer, but can do a mute transfer, this method will actually do a mute transfer.
SIT_DETECTED - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
SIT detected.
SIT_DETECTED - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
SIT detected.
SIT_INTERCEPT - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
SIT intercept.
SIT_INTERCEPT - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
SIT intercept.
SIT_INVALID_NUM - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
SIT invalid num.
SIT_INVALID_NUM - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
SIT invalid num.
SIT_NO_CIRCUIT - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
SIT no circuit.
SIT_NO_CIRCUIT - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
SIT no circuit.
SIT_REORDER - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
SIT reorder.
SIT_REORDER - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
SIT reorder.
SIT_UNKNOWN - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
SIT unknown.
SIT_UNKNOWN - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
SIT unknown.
SIT_VACANT - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
SIT vacant.
SIT_VACANT - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
SIT vacant.
size - a field in class com.genesyslab.ail.ws.ShortAttachment
The size of this attachment in bytes.
Skill - class com.genesyslab.ail.ws.agent.Skill
This class defines an agent skill. Refer to the Configuration Layer documentation for further information.
skillId - a field in class com.genesyslab.ail.ws.resource.SkillSummaryDTO
The skill identifier.
skills - an attribute of the agent domain in service AgentService
This agent's skills. These are defined in the Configuration Layer.
skills - an attribute of the resource.person domain in service ResourceService
List of the agent’s skills.
SkillSummaryDTO - class com.genesyslab.ail.ws.resource.SkillSummaryDTO
Describes the DTO data for a skill summary. Summary objects are intended for getting quickly a list of objects without having to fully download each object.
SNAPSHOT_CAN_NOT_LOCK_INTERACTION - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Can't lock interaction. (Locked or processing)
SNAPSHOT_COUNTPARAM_INVALID - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Invalid number of records requested
SNAPSHOT_DBREQUEST_ERROR - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Failed to execute database request
SNAPSHOT_DBREQUEST_FAILED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Failed to execute database request
SNAPSHOT_GETPARAM_INVALID - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Unknown snapshot identifier
SNAPSHOT_INTERACTION_LOCKED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Interaction is locked
SNAPSHOT_INTERACTION_UNLOCKED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Interaction is not locked by this snapshot
SNAPSHOT_LIMIT_REACHED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Snapshots limit reached, try again later
SNAPSHOT_NO_INTERACTION_ID - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Interaction is not taken by specified snapshot
SNAPSHOT_NO_RECORD - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
No records selected, check condition
SNAPSHOT_POSPARAM_INVALID - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Invalid start position specified (zero based)
SNAPSHOT_VIEW_FAILED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Unknown view or invalid condition or order
sortable - a field in class com.genesyslab.ail.ws.contact.ContactAttributeMetaData
true, if this attribute is sortable.
sortable - a field in class com.genesyslab.ail.ws.resource.InteractionAttributeMetaData
Is this attribute sortable.
sortAttributes - a field in class com.genesyslab.ail.ws.contact.ContactSearchTemplate
The attributes to sort.
sortAttributes - a field in class com.genesyslab.ail.ws.history.InteractionSearchTemplate
The attributes used to sort the matching interactions. Null, no sorting. The possible attributes are: history:dateCreated, history:sender, and history:subject.
sourceContactAttributeValues - a field in class com.genesyslab.ail.ws.contact.ContactMergeDetail
Returns the attribute values of the source contact before the merge was processed.
sourceContactId - a field in class com.genesyslab.ail.ws.contact.ContactMergeDetail
Returns the source contact identifier.
srIds - a field in class com.genesyslab.ail.ws.srl.SRLCategoriesResponses
The standard response identifiers.
srl - a domain in service SRLService
Standard response attributes definition
srl-category - a domain in service SRLService
Standard response category attributes definition
SRLAttribute - enum com.genesyslab.ail.ws.srl.SRLAttribute
Lists the possible attribute types that you can use for a SRL search.
SRLCategoriesResponses - class com.genesyslab.ail.ws.srl.SRLCategoriesResponses
Defines the result of SRL searches
SRLCategoryDTO - class com.genesyslab.ail.ws.srl.SRLCategoryDTO
This class describes the DTO data for a standard response category.
SRLCategoryType - enum com.genesyslab.ail.ws.srl.SRLCategoryType
Enumeration for the kinds of SRL category type.
srlDTO - a field in class com.genesyslab.ail.ws.srl.SRLUsernameDTO
An array of standard response DTO data.
SRLError - class com.genesyslab.ail.ws.srl.SRLError
This class describes SRL (Standard Response Library) error codes.
srlError - a field in class com.genesyslab.ail.ws.srl.SRLError
The SRL error code.
SRLEvent - an event in service SRLService
SRL service event. Report a SRL update.
SRLForm - class com.genesyslab.ail.ws.srl.SRLForm
This class describes an SRL form.
SRLForm - a field in class com.genesyslab.ail.ws.srl.SRLFormResult
The SRL form.
SRLFormResult - class com.genesyslab.ail.ws.srl.SRLFormResult
This class describes a SRL form result.
srlId - a field in class com.genesyslab.ail.ws.srl.SRLError
The SRL identifier.
srlId - a field in class com.genesyslab.ail.ws.srl.StandardResponseDTO
The SRL identifier.
SRLOperator - enum com.genesyslab.ail.ws.srl.SRLOperator
Lists the possible operators that you can use for a SRL search.
srlOperator - a field in class com.genesyslab.ail.ws.srl.SRLSearchTemplate
The search operator.
SRLResponseType - enum com.genesyslab.ail.ws.srl.SRLResponseType
Enumeration for the different response types of SRL usage.
srlsDTO - a field in class com.genesyslab.ail.ws.srl.SRLCategoryDTO
An array of standard response DTO data.
SRLSearchAttribute - class com.genesyslab.ail.ws.srl.SRLSearchAttribute
Defines a SRL attribute to be searched. If UCS is not connected, you cannot search for SRLs.
SRLSearchCriteria - enum com.genesyslab.ail.ws.srl.SRLSearchCriteria
Lists the possible main criterias for a search.
SRLSearchTemplate - class com.genesyslab.ail.ws.srl.SRLSearchTemplate
Defines a template for a SRL search. You can use SRLSearchAttribute instances to define Strings to be searched in the subject, the body, the name and/or the description attributes of a standard response (see SRLAttribute). To indicate if you search an attribute matching one of your settings, you specify the SRLOperator.OR by calling the setSrlOperator() method. If you set the SRLOperator.AND, the returned results will match all your settings. Note: Additionally, the search can be case sensitive. See SRLSearchAttribute.
SRLService - a service
The Standard Response Library service.
SRLUsernameDTO - class com.genesyslab.ail.ws.srl.SRLUsernameDTO
This class describes a set of the standard response DTO data associated with a username..
STALE - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
Stale.
STALE - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
Stale.
STANDARD_RESPONSE - a member in enum com.genesyslab.ail.ws.srl.SRLSearchCriteria
Search in standard responses only.
StandardResponseDTO - class com.genesyslab.ail.ws.srl.StandardResponseDTO
This class describes the DTO data of a standard response.
standardResponseId - a field in class com.genesyslab.ail.ws.srl.SRLForm
The identifier of the standard response.
START_PREVIEW_MODE - a member in enum com.genesyslab.ail.ws.outbound.CampaignAction
Action of starting preview mode.
startPreviewMode - a method in service ExtendedOutboundService
Sets this agent as ready to work in preview campaign mode.
startPreviewMode - a method in service OutboundService
Sets this agent as ready to work in preview campaign mode.
startTyping - a method in service InteractionChatService
Sends a startTyping message to participants in the specified chat interaction
STATISTIC - a member in enum com.genesyslab.ail.ws.system.ServerType
Statistic server.
status - a field in class com.genesyslab.ail.ws.place.MediaInfo
The medium status.
status - a field in class com.genesyslab.ail.ws.place.VoiceMediaInfo
The agent status on this DN.
status - a field in class com.genesyslab.ail.ws.workflow.WorkflowInteractionInfo
The workbin status.
status - an attribute of the callback.record domain in service CallbackService
This record's current callback record status.
status - an attribute of the dn domain in service DnService
The current status of this DN.
status - an attribute of the expert domain in service ExpertService
The status of this interaction context.
status - an attribute of the interaction domain in service InteractionService
The current status of this interaction.
status - an attribute of the outbound.campaign domain in service ExtendedOutboundService
The current state of this campaign.
status - an attribute of the outbound.record domain in service ExtendedOutboundService
The current status of this record within its interaction.
status - an attribute of the outbound.campaign domain in service OutboundService
The current state of this campaign.
status - an attribute of the outbound.record domain in service OutboundService
The current status of this record within its interaction.
status - an attribute of the routing.dn domain in service RoutingService
The current status of this DN.
status - an attribute of the routing.interaction domain in service RoutingService
The current status of this interaction.
status - an attribute of the srl-category domain in service SRLService
The status of this category as a string. Status can be: 'Approved' or 'Not Approved'.
status - an attribute of the system.server-info domain in service SystemService
The current status of the server.
status - an attribute of the workbin-interaction domain in service WorkflowService
Interaction status.
STATUS_CHANGED - a member in enum com.genesyslab.ail.ws.agent.AgentDnEventReason
Status-changed reason.
STATUS_CHANGED - a member in enum com.genesyslab.ail.ws.agent.AgentMediaEventReason
Status-changed reason.
STATUS_CHANGED - a member in enum com.genesyslab.ail.ws.dn.DnEventReason
Status changed reason.
STATUS_CHANGED - a member in enum com.genesyslab.ail.ws.routing.RoutingDnEventReason
Status changed reason.
STATUS_REQUEST - a member in enum com.genesyslab.ail.ws.expert.ExpertContextStatus
Indicates that the expert contact should update his or her status for this interaction.
StatusEvent - an event in service MonitorService
Status event.
statusReason - an attribute of the place domain in service PlaceService
the reason of the status of the media. Related to PlaceEventReason:MEDIA_STATUS_CHANGED.
statusReasonDescription - an attribute of the place domain in service PlaceService
The description of the reason of the status of the media.. Related to PlaceEventReason:MEDIA_STATUS_CHANGED.
STOP - a member in enum com.genesyslab.ail.ws.workflow.OperationType
Indicates an interaction was stopped.
STOP_PREVIEW_MODE - a member in enum com.genesyslab.ail.ws.outbound.CampaignAction
Action of stopping preview mode.
STOPPED - a member in enum com.genesyslab.ail.ws.workflow.WorkflowStatus
The workflow processing is over for this interaction.
stopPreviewMode - a method in service ExtendedOutboundService
Sets this agent as this agent as not ready to work in a preview campaign mode.
stopPreviewMode - a method in service OutboundService
this agent as not ready to work in a preview campaign mode.
stopProcessingIS - a method in service InteractionOpenMediaService
Stops workflow of the interaction (delete in interaction server)
StopProcessingReason - enum com.genesyslab.ail.ws.interaction.StopProcessingReason
Enumeration for possible stop processing reasons. Common to all mutil-media interactions.
stopProcessingUCS - a method in service InteractionOpenMediaService
Deletes interaction from UCS if delete parameter is true, otherwise sets interactionstatus to STOPPED.
stopTyping - a method in service InteractionChatService
Sends a stopTyping message to participants in the specified chat interaction
STRATEGY - a member in enum com.genesyslab.ail.ws.workflow.WorkbinActorType
Indicates that a strategy modified the workbin.
STRING - a member in enum com.genesyslab.ail.ws.contact.ContactAttributeMetaDataType
ContactAttribute type String.
STRING - a member in enum com.genesyslab.ail.ws.resource.InteractionAttributeMetaDataType
Interaction attribute type String.
STRING - a member in enum com.genesyslab.ail.ws.resource.CustomAttachedDataType
Custom attached data type String.
stringValue - a field in class com.genesyslab.ail.ws.agent.ResourceProperty
The resource value as a String.
stringValue - a field in class com.genesyslab.ail.ws.agent.ResourcePropertyKeyValue
The resource value as a String.
structBody - an attribute of the srl domain in service SRLService
The structured body text of this StandardResponse. Note: Custom field codes are not replaced in the returned text.
structBodyMimeType - an attribute of the srl domain in service SRLService
Returns the MIME type of the structured body. Complies with rules described in RFC 2046. The text returned by calling getStructuredBody depends on this MIME type.
structTextMimeType - an attribute of the interaction.chat domain in service InteractionChatService
The MIME type of the structuredText field. Must comply with rules described in RFC 2046. See MimeType domain definition for further information.
structTextMimeType - an attribute of the interaction.cobrowse domain in service InteractionCobrowseService
The MIME type of the structuredText field. Must comply with rules described in RFC 2046. See MimeType domain definition for further information.
structTextMimeType - an attribute of the interaction.mail domain in service InteractionMailService
The MIME type of the structuredText field. Must comply with rules described in RFC 2046. See MimeType domain definition for further information.
structTextMimeType - an attribute of the interaction.open-media domain in service InteractionOpenMediaService
The MIME type of the structuredText field. Must comply with rules described in RFC 2046. See MimeType domain definition for further information.
structuredText - an attribute of the interaction.chat domain in service InteractionChatService
The structured text of the interaction. It allows easy access to the structured interaction information. For an e-mail whose body is HTML-formatted, the structured text is the HTML body. For a chat transcript, the structured text is some formatted version of the transcript.
structuredText - an attribute of the interaction.cobrowse domain in service InteractionCobrowseService
The structured text of the interaction. It allows easy access to the structured interaction information. For an e-mail whose body is HTML-formatted, the structured text is the HTML body. For a chat transcript, the structured text is some formatted version of the transcript.
structuredText - an attribute of the interaction.mail domain in service InteractionMailService
The structured text of the interaction. It allows easy access to the structured interaction information. For an e-mail whose body is HTML-formatted, the structured text is the HTML body. For a chat transcript, the structured text is some formatted version of the transcript.
structuredText - an attribute of the interaction.open-media domain in service InteractionOpenMediaService
The structured text of the interaction. It allows easy access to the structured interaction information. For an e-mail whose body is HTML-formatted, the structured text is the HTML body. For a chat transcript, the structured text is some formatted version of the transcript.
subCodes - a field in class com.genesyslab.ail.ws.resource.ActionCode
The action sub-codes where the key is the code of the sub-code as a String and the value is the name of the sub-code as a String.
SUBJECT - a member in enum com.genesyslab.ail.ws.srl.SRLAttribute
The SUBJECT SRL attribute.
subject - an attribute of the history domain in service HistoryService
The subject of this interaction.
subject - an attribute of the interaction domain in service InteractionService
The subject of the interaction. Can be used, for instance, to display the interaction in a list box. The string stored in this attribute must be decoded (from MIME-encoded format, for e-mails). For e-mails, it is the subject. For chat, it is the chat session summary. For a phone call, it can be entered by the agent.
subject - an attribute of the workbin-interaction domain in service WorkflowService
The subject of this interaction.
submit - a method in service InteractionMailService
Submits this interaction to the Interaction Server..
submit - a method in service InteractionOpenMediaService
Submits this interaction to the Interaction Server..
SUBMITTED_TO_AGENT - a member in enum com.genesyslab.ail.ws.callback.RecordCallbackStatus
Status 'submitted to agent'.
subscriber - a domain in service EventService
Subscriber attributes definition
SubscriberEvent - an event in service EventService
Subscriber service event
subscriberId - a field in class com.genesyslab.ail.ws.event.SubscriberResult
The subscriber identifier.
SubscriberResult - class com.genesyslab.ail.ws.event.SubscriberResult
This class describes the result returned on createSubscriber() call. It contains the subscriber ID and the errors (if any).
subscribeTopics - a method in service EventService
Subscribes to new topics.
success - a field in class com.genesyslab.ail.ws.agent.PasswordReason
The operation success.
suggestedCategories - an attribute of the interaction.chat domain in service InteractionChatService
The suggested categories for this chat as a list of SuggestedCategory.
suggestedCategories - an attribute of the interaction.mail domain in service InteractionMailService
The suggested categories for this e-mail as a list of SuggestedCategory.
suggestedCategories - an attribute of the interaction.open-media domain in service InteractionOpenMediaService
The suggested categories for this chat as a list of SuggestedCategory.
SuggestedCategory - class com.genesyslab.ail.ws.interaction.SuggestedCategory
This class describes the suggested category.
SUPERVISOR - a member in enum com.genesyslab.ail.ws.interaction.chat.ChatPartyType
Constant for supervsor party type.
SUPERVISOR - a member in enum com.genesyslab.ail.ws.interaction.voice.MakeCallType
The call type is a call to supervisor.
Switch - class com.genesyslab.ail.ws.Switch
This class defines a switch.
switch - a field in class com.genesyslab.ail.ws.agent.LoginIdsSwitch
The switch description.
switch - an attribute of the resource.dn domain in service ResourceService
The switch to which this DN routing point belongs.
switch - an attribute of the system.server-info domain in service SystemService
The switch associated with this service. Only used for services of type ServerType.TELEPHONY; null for other services.
SWITCH_ERROR - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
Switch error.
SWITCH_ERROR - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
Switch error.
switchesLoginIds - an attribute of the agent domain in service AgentService
Agent's login IDs per switch.
SwitchInfo - class com.genesyslab.ail.ws.dn.SwitchInfo
This class defines information about a switch.
switchInfo - an attribute of the dn domain in service DnService
Information about the switch of this DN.
switchInfo - an attribute of the routing.dn domain in service RoutingService
Information about the switch of this routing point.
switchName - a field in class com.genesyslab.ail.ws.monitor.MonitorEventMediaStatus
Returns the switch name of this DN if this media type is VOICE, otherwise null.
SwitchType - enum com.genesyslab.ail.ws.SwitchType
This enumeration lists the switch types used with services.
switchType - a field in class com.genesyslab.ail.ws.Switch
The switch type.
switchType - a field in class com.genesyslab.ail.ws.dn.SwitchInfo
The switch type.
system.server-info - a domain in service SystemService
Standard response library attributes definition
SYSTEM_ERROR - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
System error.
SYSTEM_ERROR - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
System error.
SystemEvent - an event in service SystemService
System service event
SystemService - a service
The system service.

Interaction SDK
(Web Services)
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