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Interaction SDK (Web Services) |
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SUMMARY: ATTRIBUTE | METHOD | EVENT | DETAIL: ATTRIBUTE | METHOD | EVENT |
Attribute Summary | |
com.genesyslab.ail.ws.resource.ActionCode[] |
resource.common:actionCodes All the action codes. |
String[] |
resource.common:incomingAddresses The e-mail addresses through which incoming e-mails may reach this contact center. This information comes from the E-mail Server applications in the Configuration Layer. If null, there is no connection to the config Server. |
com.genesyslab.ail.ws.resource.MediaTypeName[] |
resource.common:knownMedia The list of all association (type, name) of known media (chat, email). |
com.genesyslab.ail.ws.resource.Timezone[] |
resource.common:timezones All the time zones configured in Configuration Layer. |
String |
resource.dn:alias The alias property defined for this DN in the Configuration Layer. |
String |
resource.dn:association The association of this virtual routing point. |
String |
resource.dn:callableNumber Callable number available on the switch for this DN. You use this callable number to make calls, to transfer calls, to make a conference call, and so on. |
boolean |
resource.dn:isEnabled true if the DN is enabled in the Configuration Layer. |
com.genesyslab.ail.ws.Switch |
resource.dn:switch The switch to which this DN routing point belongs. |
com.genesyslab.ail.ws.resource.DnSummaryType |
resource.dn:type The DN type if this media type is voice. |
com.genesyslab.ail.ws.KeyValue[] |
resource.person:annex The persons annex, as defined in the configuration layer. |
String |
resource.person:employeeId The persons employee ID. |
String |
resource.person:firstname The persons first name. |
boolean |
resource.person:isAgent true if the person is an agent. |
boolean |
resource.person:isEnabled true if the person is enabled in the Configuration Layer. |
String |
resource.person:lastname The persons last name. |
String |
resource.person:placeId The identifier of the default place assigned to this agent. |
com.genesyslab.ail.ws.agent.Skill[] |
resource.person:skills List of the agents skills. |
boolean |
resource.place:isEnabled true if the Place object is enabled in the Configuration Layer. |
com.genesyslab.ail.ws.KeyValue[] |
resource.queue:annex The annex of the queue, as defined in the configuration layer. |
String |
resource.queue:description The description of this queue. It is available in the queue/description annex. |
String |
resource.queue:displayName The display name of this queue. Genesys recommends that you use the display name for GUI purposes. It is available in the namespace/name annex. |
boolean |
resource.skill:isEnabled true if the Person object is enabled in the Configuration Layer. |
com.genesyslab.ail.ws.KeyValue[] |
resource.workbin:annex The annex of the workbin, as defined in the configuration layer. |
boolean |
resource.workbin:isEnabled true if the workbin object is enabled in the Configuration Layer. |
Method Summary | |
com.genesyslab.ail.ws.resource.AgentGroup[] |
getAgentGroups Returns a list of agent groups. |
com.genesyslab.ail.ws.resource.AttachedDataProperty[] |
getAttachedDataProperties Returns a list of attached data properties. |
com.genesyslab.ail.ws.KeyValue[] |
getCommonsDTO Returns all the contacts' common attributes. |
com.genesyslab.ail.ws.resource.CustomAttachedData[] |
getCustomAttachedDataById Returns a list of custom attached data. |
com.genesyslab.ail.ws.resource.CustomAttachedData[] |
getCustomAttachedDataByName Returns a list of custom attached data. |
com.genesyslab.ail.ws.resource.DnSummaryDTO[] |
getDnsDTO Returns a summary list of DNs. |
com.genesyslab.ail.ws.resource.DnSummaryDTO[] |
getDnSummariesDTO Returns the list of the summary DNs for a given switch. You can use DN of type VIRTUAL_ROUTING_POINT or ROUTING_POINT QUEUE when you call the IInteractionVoiceService.singleStepTransfer(....) method. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the DN summaries for the given switch. If index = 0 and length = 8, the method returns the first eight DN summaries. If index = 8 and length = 8, the method returns the next eight DN summaries. If index = 8 and length = -1, the method returns all the DN summaries except the first eight DN summaries. |
com.genesyslab.ail.ws.resource.Enumerator[] |
getEnumerators Returns the enumerators with these IDs. |
com.genesyslab.ail.ws.resource.InteractionAttributeMetaData[] |
getInteractionAttributeMetaDataById Returns a list of interaction attribute metadata. |
com.genesyslab.ail.ws.resource.InteractionAttributeMetaData[] |
getInteractionAttributeMetaDataByName Returns a list of interaction attribute metadata. |
com.genesyslab.ail.ws.resource.PersonSummaryDTO[] |
getPersonsDTO Returns a summary list of persons. |
com.genesyslab.ail.ws.resource.PlaceSummaryDTO[] |
getPlacesDTO Returns a summary list of places. |
com.genesyslab.ail.ws.resource.QueueSummaryDTO[] |
getQueuesDTO Returns a summary list of queues. |
com.genesyslab.ail.ws.resource.SkillSummaryDTO[] |
getSkillsDTO Returns a summary list of skills. |
com.genesyslab.ail.ws.resource.AgentGroup[] |
getVisibleAgentGroupsByAgent Returns a list of agent groups according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the agent groups that the agent can see. If index = 0 and length = 8, the method returns the first eight agent groups. If index = 8 and length = 8, the method returns the next eight agent groups. If index = 8 and length = -1, the method returns all the agent groups except the first eight agent groups. |
com.genesyslab.ail.ws.resource.DnSummaryDTO[] |
getVisibleDnsByAgentDTO Returns a summary list of DNs according to the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the DN summaries for the given switch. If index = 0 and length = 8, the method returns the first eight DN summaries. If index = 8 and length = 8, the method returns the next eight DN summaries. If index = 8 and length = -1, the method returns all the DN summaries except the first eight DN summaries. |
com.genesyslab.ail.ws.resource.PersonSummaryDTO[] |
getVisiblePersonsByAgentDTO Returns a summary list of persons according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the person summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight person summaries. If index = 8 and length = 8, the method returns the next eight person summaries. If index = 8 and length = -1, the method returns all the person summaries except the first eight person summaries. |
com.genesyslab.ail.ws.resource.PlaceSummaryDTO[] |
getVisiblePlacesByAgentDTO Returns a summary list of places according to the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the place summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight place summaries. If index = 8 and length = 8, the method returns the next eight place summaries. If index = 8 and length = -1, the method returns all the place summaries except the first eight place summaries. |
com.genesyslab.ail.ws.resource.QueueSummaryDTO[] |
getVisibleQueuesByAgentDTO Returns a summary list of queues according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the queue summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight queue summaries. If index = 8 and length = 8, the method returns the next eight queue summaries. If index = 8 and length = -1, the method returns all the queue summaries except the first eight queue summaries. |
com.genesyslab.ail.ws.resource.SkillSummaryDTO[] |
getVisibleSkillsByAgentDTO Returns a summary list of skills according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the skill summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight skill summaries. If index = 8 and length = 8, the method returns the next eight skill summaries. If index = 8 and length = -1, the method returns all the skill summaries except the first eight skill summaries. |
com.genesyslab.ail.ws.resource.WorkbinSummaryDTO[] |
getVisibleWorkbinsByAgentDTO Returns a summary list of workbins according the permissions defined for this agent in the Configuration Layer. This method can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method returns all the workbin summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight workbin summaries. If index = 8 and length = 8, the method returns the next eight workbin summaries. If index = 8 and length = -1, the method returns all the workbin summaries except the first eight workbin summaries. |
com.genesyslab.ail.ws.resource.WorkbinSummaryDTO[] |
getWorkbinsDTO Returns a summary list of workbins. |
Event Summary |
Attribute Detail |
Attributes of domain resource.common |
Type: com.genesyslab.ail.ws.resource.ActionCode[]
Type: String[]
Type: com.genesyslab.ail.ws.resource.MediaTypeName[]
Type: com.genesyslab.ail.ws.resource.Timezone[]
Attributes of domain resource.dn |
Type: String
Type: String
Type: String
Type: boolean
Type: com.genesyslab.ail.ws.Switch
Type: com.genesyslab.ail.ws.resource.DnSummaryType
Attributes of domain resource.person |
Type: com.genesyslab.ail.ws.KeyValue[]
Type: String
Type: String
Type: boolean
Type: boolean
Type: String
Type: String
Type: com.genesyslab.ail.ws.agent.Skill[]
Attributes of domain resource.place |
Type: boolean
Attributes of domain resource.queue |
Type: com.genesyslab.ail.ws.KeyValue[]
Type: String
Type: String
Attributes of domain resource.skill |
Type: boolean
Attributes of domain resource.workbin |
Type: com.genesyslab.ail.ws.KeyValue[]
Type: boolean
Method Detail |
String[]
com.genesyslab.ail.ws.resource.AgentGroup[]
String[]
com.genesyslab.ail.ws.resource.AttachedDataProperty[]
String[]
com.genesyslab.ail.ws.KeyValue[]
String[]
com.genesyslab.ail.ws.resource.CustomAttachedData[]
String[]
com.genesyslab.ail.ws.resource.CustomAttachedData[]
String[]
String[]
com.genesyslab.ail.ws.resource.DnSummaryDTO[]
String
com.genesyslab.ail.ws.resource.DnSummaryType
int
int
String[]
com.genesyslab.ail.ws.resource.DnSummaryDTO[]
String[]
com.genesyslab.ail.ws.resource.Enumerator[]
String[]
com.genesyslab.ail.ws.resource.InteractionAttributeMetaData[]
String[]
com.genesyslab.ail.ws.resource.InteractionAttributeMetaData[]
String[]
String[]
com.genesyslab.ail.ws.resource.PersonSummaryDTO[]
String[]
String[]
com.genesyslab.ail.ws.resource.PlaceSummaryDTO[]
String[]
String[]
com.genesyslab.ail.ws.resource.QueueSummaryDTO[]
String[]
String[]
com.genesyslab.ail.ws.resource.SkillSummaryDTO[]
String
int
int
com.genesyslab.ail.ws.resource.AgentGroup[]
String
String
com.genesyslab.ail.ws.resource.DnSummaryType
int
int
String[]
com.genesyslab.ail.ws.resource.DnSummaryDTO[]
String
int
int
String[]
com.genesyslab.ail.ws.resource.PersonSummaryDTO[]
String
int
int
String[]
com.genesyslab.ail.ws.resource.PlaceSummaryDTO[]
String
int
int
String[]
com.genesyslab.ail.ws.resource.QueueSummaryDTO[]
String
int
int
String[]
com.genesyslab.ail.ws.resource.SkillSummaryDTO[]
String
int
int
String[]
com.genesyslab.ail.ws.resource.WorkbinSummaryDTO[]
String[]
String[]
com.genesyslab.ail.ws.resource.WorkbinSummaryDTO[]
Event Detail |
|
Interaction SDK (Web Services) |
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PREV SERVICE NEXT SERVICE | FRAMES NO FRAMES | ||||||||
SUMMARY: ATTRIBUTE | METHOD | EVENT | DETAIL: ATTRIBUTE | METHOD | EVENT |