Interaction SDK
(Web Services)
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P

PAGER - a member in enum com.genesyslab.ail.ws.outbound.OutboundRecordPhoneType
Pager.
PAGER_DETECTED - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
Call result pager detected.
PAGER_DETECTED - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
Call result pager detected.
parameter - an attribute of the workbin domain in service WorkflowService
The parameter as String for the changes in the current workbin.
parentCategoryId - an attribute of the srl-category domain in service SRLService
The parent category identifier.
parentId - an attribute of the interaction.open-media domain in service InteractionOpenMediaService
Parent identifier of this interaction.
parentId - an attribute of the workbin-interaction domain in service WorkflowService
The parent interaction identifier. The parent interaction is the interaction to which this interaction replies; it is null if this interaction does not reply to another interaction.
parentInteractionId - an attribute of the interaction domain in service InteractionService
The parent interaction. The parent interaction is the interaction to which this interaction replies; it is null if this interaction does not reply to another interaction.
Participant - class com.genesyslab.ail.ws.interaction.mail.Participant
This class describes a participant in a collaboration session.
ParticipantType - enum com.genesyslab.ail.ws.interaction.mail.ParticipantType
This enum describes a participant’s type.
parties - an attribute of the interaction.chat domain in service InteractionChatService
All the known parties on this chat session.
parties - an attribute of the interaction.voice domain in service InteractionVoiceService
All the parties to this call as a set of strings. Those strings represent the parties' phone numbers. Each can be a DN ID, an external phone number, or 'Unknown' if not identified. Use this attribute when the phone call is active. When the phone call is in the history, please use the phoneNumber attribute.
PARTY_ADDED - a member in enum com.genesyslab.ail.ws.interaction.InteractionExtensionType
Extension key when a new party joins the call. The value associated with this key is the ID of the added party.
PARTY_CHANGED - a member in enum com.genesyslab.ail.ws.interaction.InteractionExtensionType
Extension key when the party was replaced. The value associated with this key is the ID of the new party.
PARTY_CHANGED - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionExtensionType
Extension key when the party was replaced. The value associated with this key is the ID of the new party.
PARTY_DELETED - a member in enum com.genesyslab.ail.ws.interaction.InteractionExtensionType
Extension key when a party leaves the conference. The value associated with this key is the ID of the deleted party.
PARTY_DISCONNECT - a member in enum com.genesyslab.ail.ws.workflow.OperationType
Indicates a party's disconnection.
PARTY_UNAVAILABLE - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Specified party is no longer available
partyEvent - an attribute of the interaction.chat domain in service InteractionChatService
The party on a chat event. Note: This attribute is only received when a party joined or left the chat session.
partyType - an attribute of the interaction.chat domain in service InteractionChatService
The chat party type.
password - a field in class com.genesyslab.ail.ws.agent.LoginVoiceForm
The password for this Login ID.
PasswordReason - class com.genesyslab.ail.ws.agent.PasswordReason
This class defines result which occurred when updating or checking the password of a person.
peekStatus - a method in service MonitorService
Returns a MonitorEventStatus that represents the current status of the object objectid.
PERSON - a member in enum com.genesyslab.ail.ws.monitor.MonitorObjectType
Person.
person - a domain in service AgentService
Person attributes definition. The attributes agentId, lastname, firstname, employeeId in read mode do not need the ail to load fully the object Agent.
PERSONAL - a member in enum com.genesyslab.ail.ws.outbound.CallbackType
OCS will have to address the same agent as the one who requested the callback.
PERSONAL - a member in enum com.genesyslab.ail.ws.outbound.TreatmentType
Treatment type personal.
personal - a field in class com.genesyslab.ail.ws.interaction.mail.EmailAddress
The personal part of this email address. .
PersonDTO - class com.genesyslab.ail.ws.agent.PersonDTO
This class describes the DTO data for a person.
PersonError - class com.genesyslab.ail.ws.agent.PersonError
This class defines an error which occurred when updating the data of a person.
personError - a field in class com.genesyslab.ail.ws.agent.PersonError
The person error code.
personId - a field in class com.genesyslab.ail.ws.agent.LoginIdPersonId
The Person identifier.
personId - a field in class com.genesyslab.ail.ws.agent.PersonDTO
The person identifier.
personId - a field in class com.genesyslab.ail.ws.agent.PersonError
The person identifier.
personId - a field in class com.genesyslab.ail.ws.agent.ResourceProperty
The person identifier who is the owner of this resource.
personId - a field in class com.genesyslab.ail.ws.resource.PersonSummaryDTO
The person identifier.
PersonSummaryDTO - class com.genesyslab.ail.ws.resource.PersonSummaryDTO
Describes the DTO data for a person summary. Summary objects are intended for getting quickly a list of objects without having to fully download each object.
phone - an attribute of the outbound.record domain in service ExtendedOutboundService
The phone number for this record.
phone - an attribute of the outbound.record domain in service OutboundService
The phone number for this record.
PHONE_CALL - a member in enum com.genesyslab.ail.ws.interaction.InteractionType
Interaction type phone call.
PHONE_CALL_CALLBACK - a member in enum com.genesyslab.ail.ws.interaction.InteractionType
Interaction type callback.
PHONE_CALL_OUTBOUND - a member in enum com.genesyslab.ail.ws.interaction.InteractionType
Interaction type outbound phone call.
PHONE_NUMBER - a member in enum com.genesyslab.ail.ws.contact.ContactAttributePredefinedMetaDataType
Fixed contact attribute : PhoneNumber.
phoneNumber - an attribute of the interaction.voice domain in service InteractionVoiceService
The phone numbers to which this interaction has been connected as a string. If there are multiple phone numbers, they are separated by commas. Use this attribute in the History, after the phone call has ended. When the call is active, please use the parties attribute.
phoneType - an attribute of the outbound.record domain in service ExtendedOutboundService
The phone type for this record.
phoneType - an attribute of the outbound.record domain in service OutboundService
The phone type for this record.
PIN_PAGER - a member in enum com.genesyslab.ail.ws.outbound.OutboundRecordPhoneType
Pin Pager.
PLACE - a member in enum com.genesyslab.ail.ws.workflow.WorkbinType
Workbin type place.
place - a domain in service PlaceService
Places attributes definition
PLACE_DISABLED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Disabled place specified in request
PLACE_GROUP - a member in enum com.genesyslab.ail.ws.workflow.WorkbinType
Workbin type place group.
PLACE_GROUP_NOT_SPECIFIED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Place group identifier is not specified in request
PLACE_IN - a member in enum com.genesyslab.ail.ws.workflow.WorkbinOperationType
An interaction was placed in the workbin.
PLACE_IN_QUEUE - a member in enum com.genesyslab.ail.ws.workflow.OperationType
Indicates an interaction was placed in the queue.
PLACE_IN_WORKBIN - a member in enum com.genesyslab.ail.ws.workflow.OperationType
Indicates an interaction was placed in the workbin.
PLACE_NOT_OCCUPIED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Place is not logged in
PLACE_NOT_OCCUPIED_BY_AGENT - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Specified agent is not logged in at specified place
PLACE_NOT_SPECIFIED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Place identifier not specified in request
PLACE_OCCUPIED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Place is already occupied
placeChanged - an attribute of the agent domain in service AgentService
New place identifier. Sent only on PlaceChangedEvent.
PlaceChangedEvent - an event in service AgentService
Event sent when the associated place has changed.
PlaceDTO - class com.genesyslab.ail.ws.place.PlaceDTO
This class describes the DTO data for a place.
PlaceError - class com.genesyslab.ail.ws.place.PlaceError
This class defines an error which occurred when updating the data of a place.
placeError - a field in class com.genesyslab.ail.ws.place.PlaceError
The place error code.
PlaceEvent - an event in service PlaceService
Place event.
PlaceEventReason - enum com.genesyslab.ail.ws.place.PlaceEventReason
The constants in this enum represent all reasons that can be associated with a PlaceEvent.
placeGroups - an attribute of the place domain in service PlaceService
PlaceGroups identifiers to which this place belongs.
placeId - a field in class com.genesyslab.ail.ws.interaction.InteractionPlaceDTO
The place identifier.
placeId - a field in class com.genesyslab.ail.ws.monitor.MonitorEventAgentStatus
Returns the identifier of the place on which the agent is sitting.
placeId - a field in class com.genesyslab.ail.ws.place.PlaceDTO
The place identifier.
placeId - a field in class com.genesyslab.ail.ws.place.PlaceError
The place identifier.
placeId - a field in class com.genesyslab.ail.ws.resource.PlaceSummaryDTO
The place identifier.
placeId - an attribute of the interaction domain in service InteractionService
The associated place identifier.
placeId - an attribute of the place domain in service PlaceService
The current place identifier when a place event occurs.
placeId - an attribute of the resource.person domain in service ResourceService
The identifier of the default place assigned to this agent.
placeId - an attribute of the workbin domain in service WorkflowService
The place of this instance of the workbin. It is the place that has created this workbin.
placeInQueue - a method in service InteractionChatService
Places an interaction into a queue.
placeInQueue - a method in service InteractionMailService
Places an interaction into a queue.
placeInQueue - a method in service InteractionOpenMediaService
Places an interaction into a queue.
PlaceService - a service
Gives information about the places where agents can sit.
PlaceSummaryDTO - class com.genesyslab.ail.ws.resource.PlaceSummaryDTO
Describes the DTO data for a place summary. Summary objects are intended for getting quickly a list of objects without having to fully download each object.
PLAY_ANOUNCEMENT - a member in enum com.genesyslab.ail.ws.routing.RoutingTreatmentType
Play announcement.
PLAY_ANOUNCEMENT_DIGITS - a member in enum com.genesyslab.ail.ws.routing.RoutingTreatmentType
Play announcement digits.
PLAY_APPLICATION - a member in enum com.genesyslab.ail.ws.routing.RoutingTreatmentType
Play application.
port - an attribute of the system.server-info domain in service SystemService
The port on which the service should run.
POSITION - a member in enum com.genesyslab.ail.ws.monitor.MonitorDnType
Position.
POSSIBLE_CHANGED - a member in enum com.genesyslab.ail.ws.interaction.InteractionEventReason
Possible Changed.
POST_FEATURE - a member in enum com.genesyslab.ail.ws.routing.RouteType
Specific to ATT network.
predefined - a field in class com.genesyslab.ail.ws.contact.ContactAttributeValue
true, if this attribute instance is a predefined one. Uses only in read mode, in write mode this field is not taken account.
predefinedType - a field in class com.genesyslab.ail.ws.contact.ContactAttributePredefinedMetaData
The fixed contact attribute.
predefinedValues - a field in class com.genesyslab.ail.ws.contact.ContactAttributeMetaData
A list of predefined contact attribute values; otherwise null, if no predefined values. For example: Title ContactAttributeMetaData has 3 predefined ContactAttributeValues with: "Mr", "Ms", "Miss".
predefinedValues - a field in class com.genesyslab.ail.ws.resource.InteractionAttributeMetaData
A list of predefined interaction attribute values or null. These values are defined in the the Business Attributes folder in the Configuration Layer.
PREDICTIVE - a member in enum com.genesyslab.ail.ws.outbound.CampaignMode
Predictive mode of campaign.
PREVIEW - a member in enum com.genesyslab.ail.ws.expert.ExpertContextStatus
Indicates that the expert contact previews the interaction.
PREVIEW - a member in enum com.genesyslab.ail.ws.interaction.InteractionStatus
nteraction is currently in preview status.
PREVIEW - a member in enum com.genesyslab.ail.ws.outbound.CampaignMode
Preview mode of campaign.
PREVIEWED - a member in enum com.genesyslab.ail.ws.callback.RecordStatus
Previewed status.
primary - a field in class com.genesyslab.ail.ws.contact.ContactAttributeValue
true, if this attribute instance is a primary one.
primary - a field in class com.genesyslab.ail.ws.contact.ContactRetrieveAttribute
true, if only the primary value of this attribute is retrieved; otherwise, all the values of the attribute are retrieved.
primaryOnly - a field in class com.genesyslab.ail.ws.contact.ContactFilterLeaf
Only primary.
PRIORITY - a member in enum com.genesyslab.ail.ws.interaction.voice.MakeCallType
The call type is regular with Priority feature.
PRIORITY - a member in enum com.genesyslab.ail.ws.routing.RouteType
priority - an attribute of the workbin-interaction domain in service WorkflowService
Interaction priority.
PROCESSED - a member in enum com.genesyslab.ail.ws.callback.RecordAction
Processed action.
PROCESSED - a member in enum com.genesyslab.ail.ws.callback.RecordReason
Processed reason.
PROCESSED_BY_AGENT - a member in enum com.genesyslab.ail.ws.callback.RecordCallbackStatus
Status 'processed by agent'.
processedRecord - a method in service CallbackService
Marks this record as processed, with the current CallbackRecord CallResult.
PROGRESSIVE - a member in enum com.genesyslab.ail.ws.outbound.CampaignMode
Progressive mode of campaign.
PROPERTIES_CHANGED - a member in enum com.genesyslab.ail.ws.workflow.WorkbinOperationType
An interaction has its properties changed.
PROXY_THROUGH_PROXY - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Proxy chain error
PULL - a member in enum com.genesyslab.ail.ws.workflow.OperationType
Indicates an interaction was pulled.
PULL_FAILED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Pull operation failed
PULL_PARAMETER_ABSENT - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Parameter required for 'pull' request is absent
PULL_PARAMETER_INVALID - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Parameter required for 'pull' request is invalid
PUSH_URL - a member in enum com.genesyslab.ail.ws.interaction.chat.ChatEventType
Event pushed URL
pushURL - an attribute of the interaction.chat domain in service InteractionChatService
pushed URL
pushURL - a method in service InteractionChatService
Pushes a URL to participants in the specified chat interaction
putInteractionIntoAgentGroupWorkbin - a method in service WorkflowService
Places an interaction into the workbin of another group agent and specifies a reason for this action.
putInteractionIntoAgentWorkbin - a method in service WorkflowService
Places an interaction into the workbin of another agent and specifies a reason for this action.
putInteractionIntoPlaceGroupWorkbin - a method in service WorkflowService
Places an interaction into the workbin of another group agent and specifies a reason for this action.
putInteractionIntoPlaceWorkbin - a method in service WorkflowService
Places an interaction into the workbin of another place and specifies a reason for this action.
putInteractionIntoWorkbin - a method in service WorkflowService
Places an interaction into this workbin.
putInteractionIntoWorkbinEx - a method in service WorkflowService
Places an interaction into this workbin and specifies a reason for this action.

Interaction SDK
(Web Services)
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z _