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Interaction SDK
(Web Services)
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LABEL
- a member in enum com.genesyslab.ail.ws.routing.
RouteType
Routing should be performed according to switch-specific label.
lang
- an attribute of the srl-category domain in service
SRLService
The language of this category.
lang
- an attribute of the srl domain in service
SRLService
The language of this standard response.
LAST_COLL_DIGITS
- a member in enum com.genesyslab.ail.ws.routing.
RoutingInteractionExtensionType
Extension key for last collected digits. This attribute ise present if TREAT_TYPE is either Collect-Digits or PlayAnnouncementAndCollectDigits.
LASTNAME
- a member in enum com.genesyslab.ail.ws.contact.
ContactAttributePredefinedMetaDataType
Fixed contact attribute : Lastname.
lastname
- an attribute of the person domain in service
AgentService
The person's last name.
lastname
- an attribute of the resource.person domain in service
ResourceService
The persons last name.
lastReasonCode
- an attribute of the dn domain in service
DnService
Provides the last reason code and reasons data seen on this DN.
leaf
- a field in class com.genesyslab.ail.ws.contact.
ContactFilterRoot
The filter leaf; otherwise null, if the filter root contains one node.
LEAVE
- a member in enum com.genesyslab.ail.ws.workflow.
OperationType
Indicates an interaction left.
LEAVE_CONFERENCE
- a member in enum com.genesyslab.ail.ws.interaction.voice.
InteractionVoiceAction
the 'leave conference' action.
leaveConference
- a method in service
InteractionVoiceService
Leaves the conference.
leaves
- a field in class com.genesyslab.ail.ws.contact.
ContactFilterNode
The filter leaves.
length
- a field in class com.genesyslab.ail.ws.contact.
ContactSearchTemplate
Length of the list to return, or -1 for unlimited list.
length
- a field in class com.genesyslab.ail.ws.history.
InteractionSearchTemplate
Length of the list to return. -1 for unlimited list.
level
- a field in class com.genesyslab.ail.ws.agent.
Skill
The skill level.
LICENSE
- a member in enum com.genesyslab.ail.ws.interaction.voice.
TelephonyErrorType
The request failed for licence reasons.
LICENSE
- a member in enum com.genesyslab.ail.ws.system.
ServerStatus
The server cannot be connected for license problems.
LICENSE_UNAVAILABLE
- a member in enum com.genesyslab.ail.ws.
InteractionServerErrorType
Could not checkout license
LIMIT_PROXY_CLIENTS_REACHED
- a member in enum com.genesyslab.ail.ws.
InteractionServerErrorType
Number of through-proxy cleints has reached its limit
LISTEN_DISCONNECT
- a member in enum com.genesyslab.ail.ws.interaction.voice.
InteractionVoiceAction
The 'listen disconnect' action. Plays 'music on hold' to a party in a conference.
LISTEN_RECONNECT
- a member in enum com.genesyslab.ail.ws.interaction.voice.
InteractionVoiceAction
The 'listen reconnect' action. Cancels 'music on hold' to a party in a conference.
listenDisconnect
- a method in service
InteractionVoiceService
Plays 'music on hold' to a party in the conference. This method can be used only by the party who has done the conference.
listenReconnect
- a method in service
InteractionVoiceService
Cancels 'music on hold' to a party in the conference. This method can be used only by the party who has done the conference.
LOGGED_IN
- a member in enum com.genesyslab.ail.ws.agent.
AgentDnEventReason
Logged-in reason.
LOGGED_OUT
- a member in enum com.genesyslab.ail.ws.monitor.
MonitorAgentStatus
Agent is logged out of all his or her media.
LOGGED_OUT
- a member in enum com.genesyslab.ail.ws.monitor.
MonitorMediaStatus
Logged out.
LOGGED_OUT
- a member in enum com.genesyslab.ail.ws.place.
VoiceMediaStatus
Logged-out status.
LOGGED_OUT
- a member in enum com.genesyslab.ail.ws.place.
MediaStatus
Logged-out status.
loggedDns
- an attribute of the agent domain in service
AgentService
DNs on which this agent is currently logged in.
loggedMedias
- an attribute of the agent domain in service
AgentService
All the media on which this agent is currently logged in.
loggedQueues
- an attribute of the dn domain in service
DnService
Queues where the agent is logged in.
LOGIN
- a member in enum com.genesyslab.ail.ws.agent.
AgentDnAction
'login' action.
LOGIN
- a member in enum com.genesyslab.ail.ws.agent.
AgentMediaAction
'login' action.
LOGIN
- a member in enum com.genesyslab.ail.ws.resource.
ActionCodeType
'login' action code.
login
- a method in service
AgentService
Logs this agent in.
loginId
- a field in class com.genesyslab.ail.ws.agent.
LoginIdPersonId
The Login identifier.
loginId
- a field in class com.genesyslab.ail.ws.agent.
LoginVoiceForm
The Login ID of the agent.
LoginIdPersonId
- class com.genesyslab.ail.ws.agent.
LoginIdPersonId
This class describes the login identifier associated to a person identifier.
loginIds
- a field in class com.genesyslab.ail.ws.agent.
LoginIdsSwitch
The Login identifiers.
loginIds
- an attribute of the agent domain in service
AgentService
List of this agent's login IDs. These login IDs are those configured in the 'Agent Info' tab in the Configuration Layer.
LoginIdsSwitch
- class com.genesyslab.ail.ws.agent.
LoginIdsSwitch
This class describes the Login identifiers of a switch.
LoginVoiceForm
- class com.genesyslab.ail.ws.agent.
LoginVoiceForm
This class defines a voice data form used by the agent service to perform a Login agent action.
LOGOUT
- a member in enum com.genesyslab.ail.ws.agent.
AgentDnAction
'logout' action.
LOGOUT
- a member in enum com.genesyslab.ail.ws.agent.
AgentMediaAction
'logout' action.
LOGOUT
- a member in enum com.genesyslab.ail.ws.resource.
ActionCodeType
'logout' action code.
logout
- a method in service
AgentService
Logs this agent out.
LOGOUT_ACKNOWLEDGE
- a member in enum com.genesyslab.ail.ws.outbound.
CampaignEventType
The logout request has been accepted.
LogoutVoiceForm
- class com.genesyslab.ail.ws.agent.
LogoutVoiceForm
This class defines a voice data form used by the agent service to perform a Logout agent action.
lookupInteractionDTO
- a method in service
InteractionVoiceService
Returns the Interaction with these parameters, or null if not found.
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