Interaction SDK
(Web Services)

Namespace com.genesyslab.ail.ws.agent

Class Summary
AfterCallWorkVoiceForm This class defines a data form used by the agent service to perform an After Call Work agent action.
AgentListDTO This class describes a list of agent DTOs.
DnActionsPossible This class lists the possible actions that an agent can perform on this DN.
DnWorkmodesPossible This class lists the workmode types that an agent can use with this DN.
LoginIdPersonId This class describes the login identifier associated to a person identifier.
LoginIdsSwitch This class describes the Login identifiers of a switch.
LoginVoiceForm This class defines a voice data form used by the agent service to perform a Login agent action.
LogoutVoiceForm This class defines a voice data form used by the agent service to perform a Logout agent action.
MediaActionsPossible This class lists the possible actions that an agent can perform on this medium.
MediaForm This class defines a data form for an agent action applied to a medium.
MediaInfoError This container describes the updated media or voice media information and error (if one) after an agent action was performed on a media.
PasswordReason This class defines result which occurred when updating or checking the password of a person.
PersonDTO This class describes the DTO data for a person.
PersonError This class defines an error which occurred when updating the data of a person.
ReadyVoiceForm This class defines a voice data form used by the agent service to perform an Ready or Not-ready agent action.
ResourceProperty This class describes a resource which is an agent's element for configuration purpose Example: dictionary, color of background and so on. The value type is either a byte[] or a String.
ResourcePropertyKeyValue This class describes a resource key-value which is an agent's element for configuration purpose Example: dictionary, color of background and so on. The value type is either a byte[] or a String.
Skill This class defines an agent skill. Refer to the Configuration Layer documentation for further information.
 

Enum Summary
AgentDnAction This enumeration lists the possible actions of an agent on a DN.
AgentDnEventReason This enum lists the possible event reasons on an agent’s DN.
AgentMediaAction This enum lists an agent’s possible actions on a medium.
AgentMediaEventReason This enum lists the possible event reasons on an agent’s medium.
WorkmodeType This enum defines a workmode type.
 


Interaction SDK
(Web Services)