Retrieves a list of existing agents. index = 0 and length = -1 : returns all the agents. index = 0 and length = 8 : returns
the first eight agents. index = 8 and length = 8 : returns the next eight agents. index = 7 and length = -1 : returns all
the agents except the first seven.
Returns information about the given categories of the SRL (Standard Response Library). For each category, in addition to the
category data, this method returns data of the standard responses belonging to the category.
Returns the list of the summary DNs for a given switch. You can use DN of type VIRTUAL_ROUTING_POINT or ROUTING_POINT QUEUE
when you call the IInteractionVoiceService.singleStepTransfer(....) method. This method can return a part of this list, according
to the index and length parameters you set. If index = 0 and length = -1, the method returns all the DN summaries for the
given switch. If index = 0 and length = 8, the method returns the first eight DN summaries. If index = 8 and length = 8, the
method returns the next eight DN summaries. If index = 8 and length = -1, the method returns all the DN summaries except the
first eight DN summaries.
Returns the structured body text of this StandardResponse, with all field codes replaced by their values. To determine the
type of body returned, test its MIME type by reading srl:structBodyMimeType attribute. Full names are defined as "FirstName
+ ' ' + LastName".
Returns the structured body text of this StandardResponse, with all field codes replaced by their values. To determine the
type of body returned, test its MIME type by reading srl:structBodyMimeType attribute. Full names are defined as FirstName
+ ' ' + LastName.
Returns a list of agent groups according the permissions defined for this agent in the Configuration Layer. This method can
return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method
returns all the agent groups that the agent can see. If index = 0 and length = 8, the method returns the first eight agent
groups. If index = 8 and length = 8, the method returns the next eight agent groups. If index = 8 and length = -1, the method
returns all the agent groups except the first eight agent groups.
Returns a summary list of DNs according to the permissions defined for this agent in the Configuration Layer. This method
can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method
returns all the DN summaries for the given switch. If index = 0 and length = 8, the method returns the first eight DN summaries.
If index = 8 and length = 8, the method returns the next eight DN summaries. If index = 8 and length = -1, the method returns
all the DN summaries except the first eight DN summaries.
Returns a summary list of persons according the permissions defined for this agent in the Configuration Layer. This method
can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method
returns all the person summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight person
summaries. If index = 8 and length = 8, the method returns the next eight person summaries. If index = 8 and length = -1,
the method returns all the person summaries except the first eight person summaries.
Returns a summary list of places according to the permissions defined for this agent in the Configuration Layer. This method
can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method
returns all the place summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight place
summaries. If index = 8 and length = 8, the method returns the next eight place summaries. If index = 8 and length = -1, the
method returns all the place summaries except the first eight place summaries.
Returns a summary list of queues according the permissions defined for this agent in the Configuration Layer. This method
can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method
returns all the queue summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight queue
summaries. If index = 8 and length = 8, the method returns the next eight queue summaries. If index = 8 and length = -1, the
method returns all the queue summaries except the first eight queue summaries.
Returns a summary list of skills according the permissions defined for this agent in the Configuration Layer. This method
can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method
returns all the skill summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight skill
summaries. If index = 8 and length = 8, the method returns the next eight skill summaries. If index = 8 and length = -1, the
method returns all the skill summaries except the first eight skill summaries.
Returns a summary list of workbins according the permissions defined for this agent in the Configuration Layer. This method
can return a part of this list, according to the index and length parameters you set. If index = 0 and length = -1, the method
returns all the workbin summaries that the agent can see. If index = 0 and length = 8, the method returns the first eight
workbin summaries. If index = 8 and length = 8, the method returns the next eight workbin summaries. If index = 8 and length
= -1, the method returns all the workbin summaries except the first eight workbin summaries.
Retrieves the workflow information of the given interaction from the Interaction Server. If the Interaction Server is not
routing the interaction, the returned WorkflowInteractionInfo.status is unknown. This information is available for history
items and workbin interactions.