Interaction SDK
(Web Services)
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T

TAKEN_OUT - a member in enum com.genesyslab.ail.ws.workflow.WorkbinOperationType
An interaction was taken out.
TALKING - a member in enum com.genesyslab.ail.ws.interaction.InteractionStatus
Interaction status talking.
TARGET_IS_NOT_SPECIFIED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Target is not specified
TCallId - an attribute of the interaction.voice domain in service InteractionVoiceService
The internal switch call ID of this interaction or -1 if it is not available.
TConnectionId - an attribute of the dn.user-data domain in service DnService
The TConnectionId associated with the user event, if any.
TConnectionId - an attribute of the interaction.voice domain in service InteractionVoiceService
The TConnectionId of this interaction as a string. This ID is internal T-Server data. Please consider this as an advanced feature and instead use the interaction:interactionId attribute.
TConnectionId - an attribute of the routing.interaction domain in service RoutingService
The TConnectionId of this interaction. This ID is an internal T-Server data. Consider this as an advanced feature and rather use the interactionId attribute.
TELEPHONY - a member in enum com.genesyslab.ail.ws.system.ServerType
Telephony server.
TelephonyErrorType - enum com.genesyslab.ail.ws.interaction.voice.TelephonyErrorType
This enum describes the types of telephony error.
telephonyErrorType - a field in class com.genesyslab.ail.ws.interaction.voice.VoiceError
The type of error.
TENANCY_VIOLATION - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Tenancy violation
TENANT_NOT_SPECIFIED - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Tenant identifier not specified in request
tenantId - an attribute of the srl-category domain in service SRLService
The tenant ID of this category.
TERMINATED - a member in enum com.genesyslab.ail.ws.interaction.StopProcessingReason
Interaction is stopped because it was terminated.
TERMINATED - a member in enum com.genesyslab.ail.ws.interaction.openmedia.OMStopProcessingReason
Interaction is stopped because it was terminated.
TEventExtensions - an attribute of the agent domain in service AgentService
TEvent extensions that might have come with the TEvent that caused this event. Sent only on VoiceMediaEvent.
TEventExtensions - an attribute of the dn domain in service DnService
TEvent extensions. TEvent extensions are additional data that take into account switch-specific features.
TEventExtensions - an attribute of the interaction.voice domain in service InteractionVoiceService
The TEvent extensions. TEvent extensions are additional data that take into account switch-specific features.
TEventReasons - an attribute of the agent domain in service AgentService
Switch-specific reasons that might have come with the TEvent that caused this event. Sent only on VoiceMediaEvent.
TEventReasons - an attribute of the dn domain in service DnService
Switch-specific reasons that might have come with the TEvent that caused this event.
TEventReasons - an attribute of the interaction.voice domain in service InteractionVoiceService
Switch-specific reasons that might have come with the TEvent that caused this event.
text - a field in class com.genesyslab.ail.ws.interaction.chat.ChatEvent
The body text of this message. If the event type is ERROR_RECEIVED, the body text contains the error. If the event type is MESSAGE_RECEIVED, the body text contains the chat message text.
text - a field in class com.genesyslab.ail.ws.interaction.chat.ChatMessage
The body text of this message.
text - an attribute of the interaction domain in service InteractionService
The displayable text of the interaction, without any structure or format information. To get the structured text for e-mails, use the 'structuredText' attribute. It allows easy access to the interaction information. For emails, it's the plain text body (if any). For chat, it's the text version of the transcript. For Cobrowse, it might include all the hyperlinks which have been cobrowsed. Not applicable for voice.
TEXT_TO_SPEECH - a member in enum com.genesyslab.ail.ws.routing.RoutingTreatmentType
Text to speech.
TEXT_TO_SPEECH_DIGITS - a member in enum com.genesyslab.ail.ws.routing.RoutingTreatmentType
Text to speech digits.
TExtensions - a field in class com.genesyslab.ail.ws.agent.AfterCallWorkVoiceForm
Additional data that takes into account switch-specific features. Can be null. The value of the key-value can be a string, an int, a byte[] or com.genesyslab.ail.ws.KeyValue[] type.
TExtensions - a field in class com.genesyslab.ail.ws.agent.LoginVoiceForm
Switch-specific data. Can be null. Refer to your T-Server documentation for further information.
TExtensions - a field in class com.genesyslab.ail.ws.agent.LogoutVoiceForm
Switch-specific data. Can be null. Refer to your T-Server documentation for further information. The value of the key-value can be a string, an int, a byte[] or com.genesyslab.ail.ws.KeyValue[] type.
TExtensions - a field in class com.genesyslab.ail.ws.agent.ReadyVoiceForm
Switch-specific data. Can be null. Refer to your T-Server documentation for further information. The value of the key-value can be a string, an int, a byte[] or com.genesyslab.ail.ws.KeyValue[] type.
THIRD_PARTY_DN - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionExtensionType
Extension key when the Interaction has been routed to the dest_dn.
threadId - an attribute of the interaction.open-media domain in service InteractionOpenMediaService
Thread identifier.
TIMEOUT - a member in enum com.genesyslab.ail.ws.workflow.OperationType
Indicates an interaction timed out.
TIMER - a member in enum com.genesyslab.ail.ws.callback.RecordCallbackStatus
Status 'timer'.
timeStamp - a field in class com.genesyslab.ail.ws.event.Event
The time in milli-seconds (in GMT notation) at which this event occurred.
Timezone - class com.genesyslab.ail.ws.resource.Timezone
Describes a time zone.
timezone - an attribute of the outbound.record domain in service ExtendedOutboundService
The time zone ID or null if not available.
timezone - an attribute of the outbound.record domain in service OutboundService
The time zone ID or null if not available.
timeZoneOffset - an attribute of the outbound.record domain in service ExtendedOutboundService
The timezone offset from GMT, in hours. Deprecated in write mode, use timezone instead.
timeZoneOffset - an attribute of the outbound.record domain in service OutboundService
The timezone offset from GMT, in hours. Deprecated in write mode, use timezone instead.
timezones - an attribute of the resource.common domain in service ResourceService
All the time zones configured in Configuration Layer.
TITLE - a member in enum com.genesyslab.ail.ws.contact.ContactAttributePredefinedMetaDataType
Fixed contact attribute : Title.
to - an attribute of the workbin-interaction domain in service WorkflowService
The address to which this e-mail was sent.
toAddresses - an attribute of the interaction.mail domain in service InteractionMailService
The addresses to which this e-mail was sent.
Topic - class com.genesyslab.ail.ws.event.Topic
This class describes the topic used to define triggers and filters.
TopicServiceError - class com.genesyslab.ail.ws.event.TopicServiceError
This class describes an error which occurred when adding, modifying, or removing a topic service.
TopicsEvent - class com.genesyslab.ail.ws.event.TopicsEvent
This class describes the topics used to subscribe to an event. A topic is used to select the events that your event service can get.
TopicsEventRemove - class com.genesyslab.ail.ws.event.TopicsEventRemove
This class describes the topics to unsubscribe for a particular event.
topicsEvents - a field in class com.genesyslab.ail.ws.event.TopicsService
The event topics.
topicsEventsRemove - a field in class com.genesyslab.ail.ws.event.TopicsServiceRemove
The events topics to remove.
TopicsService - class com.genesyslab.ail.ws.event.TopicsService
This class contains the topics to subscribe to the events of this service.
TopicsServiceRemove - class com.genesyslab.ail.ws.event.TopicsServiceRemove
This class describes the Topics to unsubscribe on a service.
TRANSCRIPT_SAVE_DONE - a member in enum com.genesyslab.ail.ws.interaction.chat.ChatEventType
Event Transcript save done
TRANSFER - a member in enum com.genesyslab.ail.ws.interaction.chat.InteractionChatAction
The 'transfer' action.
TRANSFER - a member in enum com.genesyslab.ail.ws.interaction.mail.InteractionMailAction
The 'transfer' action.
TRANSFER - a member in enum com.genesyslab.ail.ws.interaction.openmedia.InteractionOpenMediaAction
The 'transfer' action.
TRANSFER - a member in enum com.genesyslab.ail.ws.interaction.voice.InteractionVoiceAction
The 'transfer' action.
TRANSFER - a member in enum com.genesyslab.ail.ws.resource.ActionCodeType
'transfer' action code.
TRANSFER - a member in enum com.genesyslab.ail.ws.workflow.OperationType
Indicates an interaction was transferred.
TRANSFER_AGENT_FAILED - a member in enum com.genesyslab.ail.ws.interaction.InteractionExtensionType
Extension key for an interaction agent transfer failure. Value is the employee Id of the agent to which the interaction was not transferred.
TRANSFER_ERROR - a member in enum com.genesyslab.ail.ws.callback.RecordCallResult
Transfer error.
TRANSFER_ERROR - a member in enum com.genesyslab.ail.ws.outbound.OutboundCallResult
Transfer error.
TRANSFER_EXTERNAL_AGENT - a member in enum com.genesyslab.ail.ws.interaction.mail.InteractionMailAction
The 'transfer external agent' action.
TRANSFER_IN_PROGRESS - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Transfer operation is in progress
TRANSFER_PLACE_FAILED - a member in enum com.genesyslab.ail.ws.interaction.InteractionExtensionType
Extension key for an interaction place transfer failure. Value is the name of the place to which the interaction was not transferred.
TRANSFER_TARGET_INVALID - a member in enum com.genesyslab.ail.ws.InteractionServerErrorType
Invalid transfer target specified
transferAgent - a method in service InteractionChatService
Transfers an interaction on another agent.
transferAgent - a method in service InteractionMailService
Transfers an interaction on another agent.
transferAgent - a method in service InteractionOpenMediaService
Transfers an interaction on another agent.
transferExternalAgent - a method in service InteractionMailService
Forwards an incoming e-mail to an external agent. This method must be used after an agent has taken a pending external agent e-mail, and the agent finally does not want to do reply, nor to mark it done, but wants to let it pending on the external agent.
transferInvitations - a method in service InteractionMailService
Sends or places InteractionInvitationIns into workbin or queue according to the type of the Participant: if Agent type: the invitation in is transferred to this agent (push method to transfer into child agent desktop).
transferPlace - a method in service InteractionChatService
Transfers an interaction on a place.
transferPlace - a method in service InteractionMailService
Transfers an interaction on a place.
transferPlace - a method in service InteractionOpenMediaService
Transfers an interaction on a place.
transferQueue - a method in service InteractionChatService
Transfers an interaction on a queue.
transferQueue - a method in service InteractionMailService
Transfers an interaction on a queue.
transferQueue - a method in service InteractionOpenMediaService
Transfers an interaction on a queue.
TREAT_APPLIED - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionEventReason
A treatment has been applied.
TREAT_ENDED - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionEventReason
The treatment is ended.
TREAT_NOT_APPLIED - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionEventReason
A treatment has not been applied.
TREAT_PARAM - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionExtensionType
Extension key for the parameters of the treatment.
TREAT_REQUIRED - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionEventReason
A treatment has been required.
TREAT_TYPE - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionExtensionType
Extension key for the type of the treatment.
TREATMENT - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionStatus
A treatment is applied on this Interaction.
TREATMENT_REQ - a member in enum com.genesyslab.ail.ws.routing.RoutingInteractionStatus
A treatment has been requested on this interaction.
TreatmentType - enum com.genesyslab.ail.ws.outbound.TreatmentType
The constants in this enum represent all treatments that can be applied to an outbound call.
treatmentType - an attribute of the outbound.chain domain in service ExtendedOutboundService
The treatment data currently associated with this interaction.
treatmentType - an attribute of the interaction.voice.outbound domain in service OutboundService
The treatment data currently associated with this interaction.
trigger - a field in class com.genesyslab.ail.ws.event.TopicServiceError
The concerned trigger.
triggers - a field in class com.genesyslab.ail.ws.event.Event
The list of the matched triggers.
triggers - a field in class com.genesyslab.ail.ws.event.TopicsEvent
The triggers list. Note: specify at least a trigger.
triggers - a field in class com.genesyslab.ail.ws.event.TopicsEventRemove
The triggers list. TopicsEvents defined for one of those triggers are removed.
trunk - an attribute of the interaction.voice domain in service InteractionVoiceService
The Trunk parameter associated with this voice interaction.
TServerError - a field in class com.genesyslab.ail.ws.interaction.voice.VoiceError
The T-Server type of error as a string.
TServerErrorCode - a field in class com.genesyslab.ail.ws.interaction.voice.VoiceError
The T-Server code error.
type - a field in class com.genesyslab.ail.ws.contact.ContactAttributeMetaData
The type of this attribute.
type - a field in class com.genesyslab.ail.ws.interaction.InteractionExtension
The extension type.
type - a field in class com.genesyslab.ail.ws.interaction.chat.ChatParty
The type of this party.
type - a field in class com.genesyslab.ail.ws.interaction.mail.Participant
The participant type.
type - a field in class com.genesyslab.ail.ws.place.MediaInfo
The medium type.
type - a field in class com.genesyslab.ail.ws.resource.CustomAttachedData
The type of this CustomAttachedData as defined in the configuration layer.
type - a field in class com.genesyslab.ail.ws.resource.CustomAttachedDataValue
The type of this <code>CustomAttachedData as defined in the configuration layer.
type - a field in class com.genesyslab.ail.ws.resource.InteractionAttributeMetaData
The type of this attribute.
type - a field in class com.genesyslab.ail.ws.resource.InteractionAttributeValue
The type of this attribute. On set mode, this field is not taken into account.
type - a field in class com.genesyslab.ail.ws.resource.ActionCode
The action code type.
type - a field in class com.genesyslab.ail.ws.resource.Enumerator
The type of this enumerator, null if no type is defined.
type - a field in class com.genesyslab.ail.ws.resource.MediaTypeName
The medium type.
type - a field in class com.genesyslab.ail.ws.routing.RoutingInteractionExtension
The extension type.
type - an attribute of the resource.dn domain in service ResourceService
The DN type if this media type is voice.
type - an attribute of the srl-category domain in service SRLService
The type of this category.
type - an attribute of the system.server-info domain in service SystemService
The type of the server.
type - an attribute of the workbin domain in service WorkflowService
The workbin type.
TYPING_STARTED - a member in enum com.genesyslab.ail.ws.interaction.chat.ChatEventType
Event type user started typing
TYPING_STOPPED - a member in enum com.genesyslab.ail.ws.interaction.chat.ChatEventType
Event type user stopped typing

Interaction SDK
(Web Services)
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z _