Before you begin to create on-demand reports by using Genesys Administrator Extension, you should:
License Reporting uses a calendar for its date ranges and granularity. For accurate reporting, the Business Week Start option must indicate if your business week starts on Sunday or Monday. After it has been configured, the License Utilization Reporting calendar will adjust automatically to your business week for all reports.
To configure your Business Week Start Day:
Configure LRM to report using either enabled or concurrent as the license type. For details about enabled seats and concurrent seats, see the LRM User's Guide available at http://docs.genesyslab.com/Documentation/LRM. When reporting with enabled seats, only enabled seat information is shown. When reporting with concurrent seats, both the enabled and concurrent seat information are shown. By default, LRM reports using concurrent seats.
To change the operations type:
Application
object. lrm
section. license_type
option and set the value to
either concurrent
or enabled
.Configure LRM to operate in either hosted mode or compliance mode. When operating in hosted mode, all LRM features are available. When operating in compliance mode, the following features are not available:
By default, LRM operates in compliance mode.
To change the operations type:
Application
object. lrm
section. operation_type
option and set the value to either hosted
or compliance
.Configure LRM to collect and display the agent group and place group usage information. By default, LRM does not collect any agent group or place group information.
To enable or disable agent group or place group collection:
lrm
section.agentgroup_enabled
or placegroup_enabled
option
and set the value to either true
or false
.lrm
section.
agentgroup_enabled
or placegroup_enabled
option
and set the value to either true
or false
.