Recording Overview

Recording

The Recording tab enables you to manage the recordings for the object. You can perform the following actions:

Adding a Recording Certificate

To add a Recording Certificate, perform the following actions:
  1. In the header, navigate to Configuration > System > Configuration Manager.
  2. Under Voice Platform, select Voice Platform Profiles.
  3. Click on the IVR Profile to which you want to add the certificate.
  4. Select the Recording tab.
  5. In the Recording Certificates section, click Add.
  6. From the Select Certificate window, perform one of the following actions:
  7. Perform one of the following actions:

Removing a Recording Certificate

To remove a Recording Certificate, perform the following actions:

  1. In the header, navigate to Configuration > System > Configuration Manager.
  2. Under Voice Platform, select Voice Platform Profiles.
  3. Click on the IVR Profile from which you want to remove the certificate.
  4. Select the Recording tab.
  5. In the Recording Certificates section, select the check box next to the certificate that you want to remove.
  6. Click Remove.
  7. Perform one of the following actions:

Set the Recording Destinations

To set the Recording Destinations, perform the following actions:

  1. In the header, navigate to Configuration > System > Configuration Manager.
  2. Under Voice Platform, select Voice Platform Profiles.
  3. Click on the IVR Profile for which you want to create the recording file template.
  4. Select the Recording tab.
  5. In the Recording Destinations section, enter the values for the required destination parameters.
  6. Perform one of the following actions:

Set the Additional Recording Parameters

The Additonal Recording Parameters section enables you to apply audio tones to your recording.

To set the Recording Parameters, perform the following actions:

  1. In the header, navigate to Configuration > System > Configuration Manager.
  2. Under Voice Platform, select Voice Platform Profiles.
  3. Click on the IVR Profile for which you want to create the recording file template.
  4. Select the Recording tab.
  5. In the Additional Recording Parameters section, select the required parameters.
  6. Perform one of the following actions:

Create the Recording File Name Template

The Recording File Name Template section enables you to override the recording-filename option
in the TServer section of the SIP Server application if it is already set.

To create the Recording File Name Template, perform the following actions:

  1. In the header, navigate to Configuration > System > Configuration Manager.
  2. Under Voice Platform, select Voice Platform Profiles.
  3. Click on the IVR Profile to which you want to create the recording file template.
  4. Select the Recording tab.
  5. In the Recording File Name Template section, select the required recording parameters.
    The File Name Template field will populate with the parameters selected. For example, if you
    select ID, ANI, and Connection ID, the File Name Template will populate as $id$_$ani$_$connId$.
    Note: There is a 260-character limit for the resulting file name from the template.
  6. Perform one of the following actions: