Wizard Advisory

Workforce Management Configuration Wizard


Genesys Telecommunications Laboratories, Inc. © 2011–2014

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

The following information applies to Genesys 8.1.x software and is important for you to note:

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.

There is a known issue when WFM is installed by using the Configuration Wizard on the DVD. When the WFM Daemon 32-bit Installation Package (IP) is selected, the WFM Daemon 64-bit IP is incorrectly copied to the host, rather than the 32-bit IP. (WFM-20861, ER# 298663260)

Using the WFM Configuration Wizards, you can deploy only the 32-bit editions of WFM Server, WFM Builder, WFM Data Aggregator and WFM Daemon—even if the same CD image contains both 32-bit and 64-bit editions. The 64-bit editions of these components can be deployed using standalone installations from the installation CDs. (ER# 298663260)

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