Creating DN Group Objects

To create a DN Group object, perform the following actions:
  1. Go to Configuration > System > Configuration Manager.
  2. Click DN Groups. The DN Groups list displays.
  3. Click the New button.
  4. Enter the following information. For some fields, you can either enter the name of a value or click the Browse button to select a value from a list:
  5. The Origination DNs tab lists DNs from which calls can be routed or diverted to this Agent Group. You can include DNs of the following types into this list: Routing Point, External Routing Point, Service Number, Routing Queue, ACD Queue, Virtual Queue, or Virtual Routing Point.
  6. In the DNs tab, click the Add button to add a DN to this DN Group. In the pop-up window, you can create a new object by clicking the New button.
  7. Perform one of the following actions after you have added a DN to the DN Group:
  8. Click the Save button.