Deleting Agent Groups
There are multiple methods to delete an agent group:
Deleting a Single Agent Group
- Go to Accounts > System > Agent Groups.
- Select an agent group. A new panel opens to the right.
- In the new panel, click the Delete button.
- A dialog box displays to confirm the action:
- Click the OK button to continue.
- Click the Cancel button to discard the action.
Deleting Multiple Agent Groups
- In the header, go to Accounts > System > Agent Groups.
- In the Agent Groups panel, select the check box beside each agent group that you want to delete.
- Click the Bulk Change button. A pop-up menu appears. Select Delete.
- A dialog box displays to confirm the action:
- Click the OK button to continue.
- Click the Cancel button to discard the action.