The following are types of Action Codes:
Type | Description |
---|---|
Busy Off | Selected and sent when an agent cancels the Make Busy function. |
Busy On | Selected and sent when an agent activates the Make Busy function. |
Conference | Selected and sent when an agent initiates a conference. |
Forward Off | Selected and sent when an agent cancels the Call Forwarding function. |
Forward On | Selected and sent when an agent activates the Call Forwarding function. |
Inbound Call | Selected and sent when an agent releases an inbound call. |
Internal Call | Selected and sent when an agent releases an internal call. |
Login | Selected and sent when the agent logs in. |
Logout | Selected and sent when the agent logs out. |
Not Ready | Selected and sent when the agent’s status changes to Not Ready. |
Outbound Call | Selected and sent when an agent releases an outbound call. |
Ready | Selected and sent when the agent’s status changes to Ready. |
Transfer | Selected and sent when an agent initiates a transfer. |