Creating Statistical Table Objects
To create a Statistical Table object, perform the following actions:
- Go to Configuration > System > Configuration Manager.
- Click Statistical Tables. The Statistical Tables list displays.
- Click the New button.
- Enter the following information. For some fields, you can either enter the name of a value or click the
Browse button to select a value from a list:
- Name—The name of the Statistical Table. You must specify a value for this property, and that value must be unique
within the Configuration Database (in an enterprise environment) or within the Tenant (in a multi-tenant environment).
- Type—The type of Statistical Table. Once you set the value, you cannot change it. The five types of Statistical
Tables are:
- Capacity Table—The call-processing applications compare the values specified in the Intervals list
of the Statistical Days object.
- Quota Table—The call-processing applications compare the Minimum, Maximum,
and Target values specified in the Statistical Days object.
- Special Day Table—The call-processing applications can identify certain days (for example, holidays).
- Variable Rate Contract Table—The call-processing applications calculate the interaction cost based on forecasted volume,
and a rate for that volume.
- Volume Contract Table—The call-processing applications calculate the interaction cost based on a predefined call cost
or agent cost.
- Tenant—In a multi-tenant environment, the Tenant to which this object
belongs. This value is automatically set to the Tenant that was specified in the Tenant Directory field in the object list.
- State Enabled—If selected, indicates that the object is in regular
operating condition and can be used without any restrictions.
- In the Statistical Days tab, click the Add button to add a Statistical Day. In the pop-up window, you can
create a new object by clicking the New button.
- Click the Save button.