DN Type |
Description |
Access Resource |
A Switch access resource to be used in a multi-site environment for external routing. |
ACD Position |
An extension designated for customer interactions only. |
ACD Queue |
A device in a Switch, typically associated with a number of targets, where customer interactions wait while the control system is
looking for an available target. |
Call Processing Port |
An extension connected to a call-processing equipment port. |
Chat |
A Chat address. |
CoBrowse |
A Co-Browse address. |
Communication DN |
A virtual device that applications use to communicate with each other through the User Event mechanism. |
E-mail Address |
An e-mail address. |
Extension |
A regular extension line. |
External Routing Point |
An ISCC (Inter Server Call Control) resource dedicated to supporting the external routing and call overflow functions. |
Fax |
An extension connected to a fax machine. |
Mixed |
An extension line that can be used as both an Extension and an ACD Position. |
Mobile Station |
A mobile station. |
Modem |
An extension connected to data communication equipment. |
Music Port |
A music source. |
Network Destination |
A destination number in network routing. |
Routing Point |
A device in a Switch, not associated with any particular target, where customer interactions wait while a routing application is making
routing decisions. |
Routing Queue |
A telephony device that can be used as both a Routing Point and an ACD Queue. |
Service Number |
A service number used as a Routing Point in network routing. |
Tie Line |
A direct communication channel between two Switches of a private telephone network. |
Tie Line Group |
A group of tie lines forming one route. |
Trunk |
A communication channel between the public telephone network and a private telephone network. |
Trunk Group |
A group of trunks forming one route. |
Video over IP Port |
A video channel. |
Virtual Queue |
A virtual device, created and maintained by the switch, with activity identical to an ACD Queue. |
Virtual Routing Point |
A virtual device, created and maintained by the switch, with activity identical to a Routing Point. |
Voice Mail |
A voice mail channel. |
Voice over IP Port |
A Voice over IP (VoIP) Port. |
Voice over IP Service |
A VoIP Service. |
Voice Treatment Port |
An extension connected to an electronic audio equipment port (for example, IVR). |
Workflow |
A Workflow resource. |