DNs are communication devices, uniquely identified by their directory numbers (DNs), where customer interactions (for example, telephone calls or e-mails) reside and are handled.
Because most types of DNs represent the actual devices of the telephone system, their specification in the Configuration Database must always correspond to their Switch settings. Remember that Genesys Administrator Extension has no way of verifying this correspondence.
As a general rule, changes made to DN configurations in the Configuration Database must always follow the changes made to DNs within the telephone system, and never the other way around.
The DNs list shows the DNs that are in your environment. It is sorted in a hierarchy by Tenants, configuration units, sites, and folders. To view objects by a particular hierarchy, select the hierarchy type in the drop-down menu above the list.
Notes:
Configuration Manager respects tenancy permission settings. You can access only those objects that you have been granted permissions and privileges to access.
You can filter the contents of this list in two ways:
You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order. You can add or remove columns by clicking the Select Columns button.
Click the Group By button to group objects by various criteria.
To select or de-select multiple objects at once, click the Select button.
To create a new DN object, click the New button. To view or edit details of an existing object, click on the name of the object, or click the check box beside an object and click the Edit button.
To delete one or more objects, click the check box beside the object(s) in the list and click the Delete button. You can also delete individual objects by clicking on the object and then clicking the Delete button.
Note: When you delete a DN, it is removed from the Configuration Database and from any DN Group of which it is a member. If you want to remove only the DN from a DN Group of which it is a member, but leave it still existing in the Configuration Database and available for assignment to another DN Group, you must remove it from the DNs tab of the DN Group.
Otherwise, click the More button to perform the following tasks:
Click on the name of a DN to view additional information about the object. You can also set options and permissions, and view dependencies.