Creating Calling List Objects
To create a Calling List object, perform the following actions:
- Go to Configuration > System > Configuration Manager.
- Click Calling Lists. The Calling Lists list displays.
- Click the New button.
- Enter the following information. For some fields, you can either enter the name of a value or click the
Browse button to select a value from a list:
- Name—The name of the Calling List. You must specify a value for this property, and that value must be unique
within the Configuration Database (in an enterprise environment) or within the Tenant (in a multi-tenant environment).
- Description—A brief description of the Calling List.
- Table Access—The Table Access to which the Calling List refers. You must specify a value for this property.
- Log Table Access—The Table Access of the Log Table type. Genesys recommends dedicating a single Log Table Access
to all Calling Lists associated with one campaign.
- Filter—The Filter to be applied to this Calling List. If you specify the Filter, associate it with the same
format as the Table Access.
- Calling Time From—Not used at the list level at this time. The default is 8:00:00 AM.
- Calling Time To—Not used at the list level at this time. The default is 6:00:00 PM.
- Script—The Script Property defines the Script Object, which contains all of the attributes that are required
by Agent Scripting. For more information, see the section, "Attaching Script Information to OCS User Events and Telephony Events" in the
Outbound Contact Reference Manual.
- Maximum Attempts—The maximum number of attempts to call a single record in this Calling List during one campaign
if a Treatment associated with this campaign results in re-dialing a particular record. You must specify a value for this property,
and that value must be other than zero. The default value is 10.
- Tenant—In a multi-Tenant environment, the Tenant to which this object
belongs. This value is automatically set to the Tenant that was specified in the Tenant Directory field in the object list.
- State Enabled—If selected, indicates that the object is in regular
operating condition and can be used without any restrictions.
- In the Treatments tab, click the Add button to add a Treatment. In the pop-up window, you can
create a new object by clicking the New button.
- In the Campaigns tab, click the Add button to add a Campaign. In the pop-up window, you can
create a new object by clicking the New button.
- In the Formats tab, click the Add button to add a Format. In the pop-up window, you can
create a new object by clicking the New button.
- Click the Save button.