Creating Campaign Group Objects
To create a Campaign Group object, perform the following actions:
- Go to Configuration > System > Configuration Manager.
- Click Campaign Groups. The Campaigns list displays.
- Click the Campaign object in which you wish to create a Campaign Group.
- Click the Campaign Group folder in which you wish to create a Campaign Group.
- Click the New button.
- Enter the following information. For some fields, you can either enter the name of a value or click the
Browse button to select a value from a list:
- Name—The name of the Campaign Group, in the format [Campaign@CampaignGroup]. This value is set automatically,
based on the content of the fields Campaign and Group.
- Description—A brief description of the Campaign Group.
- Group Type—The type of Campaign Group, Agent, or Place.
- Group—The name of the Agent Group or Place Group that is associated with this Campaign Group. This value is set automatically and you
cannot change it.
- Dialing Mode—The name of the Dialing Mode for this Campaign Group.
- Voice Transfer Destination—Identifies where calls are to be delivered for handling.
Note: In addition to the Voice Transfer Destination DN, any ACD Queue, Virtual Queue, Routing Point, or Service Number DN
that may be part of a call flow involving this group of agents or places must be specified as an Origination DN of the Agent Group or
Place Group objects. Outbound Contact Server (OCS) needs to monitor these DNs to identify "r;foreign" inbound or outbound calls that are
delivered to agents but were not issued by OCS on behalf of the Campaign Group, or if the ACD Queue DN is configured as an "r;overflow" DN.
- Operation Mode—An operation mode: Manual or Scheduled. This property applies
only to the Preview dialing mode.
- Optimization Method—A method to optimize direct dialing algorithms in the predictive dialing modes. These methods
include: Agent Busy Factor, Average Distribution Time, Average Waiting Time,
Overdial Rate and Maximum Gain.
Note: Average Distribution Time can be set only for the Predictive GVP Dialing Mode.
- Optimization Target %—The target value for the optimization method. The unit of measure depending on the optimization
method selected in the preceding field. The default value is 80.
- Maximum Queue Size—The number of records to keep in the dialer’s queue. It is an internal counter that is used
when OCS performs with Power GVP or Push Preview modes. OCS tries to always keep the dialer’s buffer full with the specified Maximum Queue
Size. The default value is 0 (zero).
- IVR Profile—The IVR Profile DBID that is specified in the GVP EMPS IVR Profile. The OCS
ivr-profile-name option uses the value specified in this field.
- Interaction Queue—A configuration object that is created in the Scripts section by
Interaction Routing Designer when developing a Business Process to process outbound Preview mode interactions.
- Trunk Group DN—Required only if you are using Outbound Contact in an Outbound VoIP environment.
If specified, OCS uses this DN as the DN on behalf of which outbound and engaging calls originate.
- Script—The Script object that contains all of the attributes that are required by Agent Scripting.
- Minimum Record Buffer Size—The minimum record buffer size that acts as a multiplier, along with the optimal
record buffer size, for the number of agents that are available for a campaign. The default value is 4.
- Optimal Record Buffer Size—The optimal record buffer size that acts as a multiplier, along with the minimum
record buffer size, for the number of agents that are available for a campaign. The default value is 6.
- Number of Channels—Identifies the maximum number of ports that a Campaign Group can use to place calls.
This max number is used in: Progressive, Predictive, Progressive with seizing, Predictive with seizing, and Progressive GVP dialing modes.
The default value is 10.
- Tenant—In a multi-tenant environment, the Tenant to which this object
belongs. This value is automatically set to the Tenant that was specified in the Tenant Directory field in the object list.
- State Enabled—If selected, indicates that the object is in regular
operating condition and can be used without any restrictions.
- In the Connections tab, add all connections to all server needed (except T-Server or SIP Server) to run this Campaign Group.
Click the Add button to add a connection. In the pop-up window, you can
create a new object by clicking the New button.
- Click the Save button.