Predefined Alarm Conditions

Genesys provides the predefined Alarm Conditions listed in the following table. If required, you can further configure these conditions to meet your requirements.

Alarm Type Description
Application Failure Reports that the specified application has either terminated or stopped responding.
Connection Failure Reports that the specified connection between any two applications has been lost.
CTI Link Failure Reports that the connection between the specified T-Server and its switch has been lost.
Host Inaccessible Reports that the Management Layer cannot contact the Local Control Agent (LCA) on the host where Genesys daemon applications are running. LCA is not started, or it is listening on a port other than the one specified in the configuration. A condition of Host Inaccessible is also referred to as being Down.
Licensing Error Reports that a licensing error has occurred.
Service Unavailable Reports that a Genesys component cannot provide service for some internal reasons.
Host Unavailable Reports that a host where Genesys daemon applications are running is unavailable (turned off).
Host Unreachable Reports that the Management Layer cannot reach the host where Genesys daemon applications are running (no route to the host).
Unplanned Solution Status Change Reports that the status of a Solution has changed from Started to Pending, but without any requests to stop the Solution. This may indicate a failure of one of the Solution components.
Message Server Loss of Database Connection Reports that Message Server has lost connection to the Centralized Log Database.

For more information about predefined Alarm Conditions, see the Framework Management Layer User's Guide.