Statistical Intervals
Use a Statistical Interval to associate each Statistical Interval with certain Statistical Values.
For each interval, specify values representing the expected load during that interval. The value must be numeric and unique within the
statistical field.
When you are configuring a Statistical Day object for use in a Statistical Table of the Capacity Table type, specify:
- Statistical Value 1—A number of agents.
- Statistical Value 2—An average handling time.
When you are configuring a Statistical Day object for use in a Statistical Table of the Quota Table type, specify:
- Statistical Value 1—A statistical value that represents the minimum expected workload for the interval.
- Statistical Value 2—A statistical value that represents the target workload for the interval. This value cannot be less than the
setting for the Statistical Value 1 or greater than the setting for the Statistical Value 3.
- Statistical Value 3—A statistical value that represents the maximum expected workload for the interval. This value cannot be less than
the setting for the Statistical Value 1.