Enabling or Disabling Agent Groups

There are multiple methods to enable or disable an agent group:

Enabling or Disabling a Single Agent Group

  1. Go to Accounts > System > Agent Groups.
  2. Select an agent group. A new panel opens to the right.
  3. In the new panel, do one of the following:

Enabling or Disabling Multiple Agent Groups

  1. In the header, go to Accounts > System > Agent Groups.
  2. In the Agent Groups panel, select the check box beside each Agent Group that you want to enable or disable.
  3. Click the Bulk Change button. A pop-up menu displays. Select Enable to enable the selected agent groups, or Disable to disable the selected agent groups.
  4. A dialog box displays to confirm the action: