Customizing Alarm Reaction E-mails

You can customize the Subject line and body of an Alarm Reaction e-mail by creating a template, using plain text, and any of the following reserved variables that represent the specific information about the alarm:

Variable Description
$REACT_NAME The name of the Alarm Reaction.
$COND_ID The Alarm Condition ID.
$COND_NAME The name of the Alarm Condition.
$COND_CTGR The category of the Alarm Condition.
$APP_ID The Application ID.
$APP_NAME The name of the Application.
$APP_TYPE The Application type.
$MSG_ID The Message ID.
$MSG_DESCR The text of the Message.
$$ The dollar sign character ($).

You can then use this Alarm Reaction script as often as appropriate. For each use, the e-mail text is automatically customized for the specific situation.

Example

An example Alarm Reaction e-mail uses the following template:

Subject:

$COND_ID detected in $APP_NAME

Message:

CPU Overload has been detected by Genesys Solution Management Layer for Host1.

Alarm Reaction: $REACT_NAME

Alarm Condition:

ID: $COND_ID

NAME: $COND_NAME

Category: $COND_CTGR

Application:

ID: $APP_ID

Name: $APP_NAME

Type: $APP_TYPE

In the following scenario, the system detects that a CPU overload has occurred in the Solution Control Server, an alarm is triggered, and the following e-mail is sent in response. Note how the variable names have been replaced with actual values that are appropriate to the alarm scenario.:

Subject:

CPU_overload detected in Solution_Control_Server_760

Message:

CPU Overload has been detected by Genesys Solution Management Layer for Host1.

Alarm Reaction: cpu_overload_mail

Alarm Condition:

ID: 118

NAME: CPU_overload

Category: Major

Application:

ID: 105

Name: Solution_Control_Server_760

Type: SCS