Creating DN Objects
To create a DN object, perform the following actions:
- Go to Configuration > System > Configuration Manager.
- Click DNs. The Switches list displays.
- Click the Switch object in which you wish to create a DN.
- Click the DN folder in which you wish to create a DN.
- Click the New button.
- Enter the following information. For some fields, you can either enter the name of a value or click the
Browse button to select a value from a list:
- Number—A directory number assigned to this DN within the Switch. You must specify a value for this property,
and that value must be unique within the Switch for all DN types except the Destination Label type. Once you set the value, you cannot
change it. Genesys Administrator Extension does not verify the correspondence between the numbers assigned to DNs and the switch's
numbering plan defined by the DN Range property of the Switch. If, according to T-Server specifications, such correspondence is important
in an environment, make sure that the specified DN Range covers all DN numbers that are defined within the Switch in question.
- Type—The type of the DN. Once you set the value, you cannot change it.
- Switch—The Switch to which this DN belongs. You must specify a value for this property. Once you set the value,
you cannot change it.
- Association—An entity permanently associated with this DN (for example, an IVR port number, channel name, or
access number). For DNs of External Routing Point type, this number may be required to substitute for the actual DN
directory number and may be used when placing calls to this routing point from another Switch.
- Register—Indicates whether T-Server must register this DN within the Switch. You must specify a value for this
property. From the drop-down menu, select one of the following values:
- False—T-Server should never register the DN in question on the Switch, but process it locally.
- True—T-Server should always register the DN on the Switch during T-Server startup or reconnection.
- On-Demand—T-Server should register the DN only when a T-Server client requests the registration.
Consult T-Server documentation for more information.
Warning! The last two values force T-Server to register this DN regardless of whether it is enabled or disabled.
- Alias—An alternative name for this DN. You must specify a value for this property if the DN is used as a target
in routing instructions. If you specify this value, it must be unique within the Configuration Database (in an enterprise environment)
or within the Tenant (in a multi-tenant environment).
- Route Type—The type of routing that applies to this DN. You must specify a value for this property.
- DN Group—The DN Group to which this DN belongs.
- Override—Value to use as the override instead of the number or name value for accessing this DN in certain types
of routing. You must specify an override value, and it must be unique within the Switch.
Note: To specify a value in the Override field, you must ensure the Use Override check box
is checked.
- Login ID—The login identifier used to activate this DN. Some types of switching systems require that the login code
used to activate a particular DN be permanently associated with this DN. In that case, the Login ID may be applicable to the following
types of DNs: ACD Position, Extension, Voice Treatment Port, Voice Mail,
or Mixed.
- Switch-specific Type—An integer that corresponds to a combination of switch-specific settings for this DN.
It identifies the device type (for example, Extension, ACD Position, or Trunk) for each
switch (PBX) that T-Server supports. It is unique for each switch/DN/T-Server configuration. In essence, it provides a cross-reference for DN
Types between T-Server and PBX. You must specify a value for this property, and it must be 1 or greater. For more
information, refer to the Framework T-Server Deployment Guide for your particular T-Server.
- Number of Trunks—The number of trunks associated with this DN. It applies only if the Type property has a
Network Destination value. The default value is 0.
- Tenant—In a multi-Tenant environment, the Tenant to which this object
belongs. This value is automatically set to the Tenant that was specified in the Tenant Directory field in the object list.
- State Enabled—If selected, indicates that the object is in regular
operating condition and can be used without any restrictions.
- Click the Save button.