Account Management—User Accounts

The User Accounts panel is a central location for creating, provisioning, and managing user accounts.

Users are the contact-center personnel, including agents, who need access to Genesys applications. Agents are users who handle customer interactions directly.

Genesys Framework requires that every user who needs such access be registered in the Configuration Database with an appropriate set of permissions.

Note: To run a particular application, a user must have Read and Execute permissions for the object that represents this application in the Configuration Database. New users who are created in Genesys Administrator Extension receive the same set of default permissions and access privileges that Configuration Server grants.

The User Accounts list is organized by Tenants, configuration units, sites, and folders.

You can filter the contents of this list in several ways:

  1. Type the name or partial name of an object in the Quick Filter field.
  2. Click the Tenant Filter button to open the Tenant filter panel. In this panel, click the check box beside each Tenant that you want to select. Use the Quick Filter field in this panel to filter the tenant list.

You can also sort the list by clicking the Group By button. You can choose from among the following criteria:

You can also sort the list by clicking a header at the top of the list.

Agents and non-agents are visually identifiable in the list by different icons.

User accounts that are disabled appear grayed out in the list

Clicking a user account opens a new panel on the right. This panel lists additional details about the user account (see Creating User Accounts for more information about this panel). You can also edit options and access control. For more information about options and privileges related to user accounts, see the Genesys Administrator Extension Deployment Guide.

The following actions are available from the User Accounts panels: