Creating Tenant Objects
To create a Tenant object, perform the following actions:
- Go to Configuration > System > Configuration Manager.
- Click Tenants. The Tenants list displays.
- Click the New button.
- Enter the following information. For some fields, you can either enter the name of a value or click the
Browse button to select a value from a list:
- Name—The name of the Tenant. You must specify a value for this property, and that value must be unique within
the Configuration Database.
- Password—A password that must be used to access this Tenant.
- Confirm Password—A confirmation of the password.
- Parent Tenant—The parent Tenant of this Tenant. By default, the parent Tenant is the Tenant in which you are
creating the new Tenant. If you change this field, the new Tenant will be created as a new child Tenant under the specified parent Tenant.
To subsequently change the parent Tenant, refer to Modifying the Hierarchical Multi-Tenant Structure.
- Chargeable Number—The account number to which activities for this Tenant are charged, for cost-tracking purposes.
- Default Capacity Rule—The name of the Script of Capacity Rule type that defines the ability of this Tenant to
handle multiple interactions. For more information, refer to Reporting documentation.
- Default Contract—The default cost contract applied to resources of this Tenant. For more information, refer to the
Routing Solutions chapter of the Universal Routing Routing Application Configuration Guide.
- State Enabled—If selected, indicates that the object is in regular
operating condition and can be used without any restrictions.
- Click the Save button.
Note: If you are not logged in as the default User, or are not a member of the SuperAdministrators Access Group, you must have
special permissions and role privileges to create a Tenant. Refer to the Genesys Security Deployment Guide
for details about the security requirements for creating a Tenant.