Creating Switch Objects
To create a Switch object, perform the following actions:
- Go to Configuration > System > Configuration Manager.
- Click Switches. The Switches list displays.
- Click the New button.
- Enter the following information. For some fields, you can either enter the name of a value or click the
Browse button to select a value from a list:
- Name—The name of the Switch. You must specify a value for this property, and that value must be unique within
this Tenant (in a multi-tenant environment).
- Switching Office—The Switching Office to which this Switch belongs. You must specify a value for this property.
Once you set the value, you cannot change it.
- Switch Type—The type of Switching Office to which this Switch belongs. This value is set automatically.
- T-Server—The T-Server Application object through which the telephony objects of this Switch are controlled.
Once you establish the association, it cannot be broken as long as the specified T-Server has at least one client application.
- DN Range—The internal numbering plan of the Switch. Use a hyphen to specify a range of numbers, and use commas
to specify a series of stand-alone numbers or ranges—for example, 1100-1179, 1190-1195, 1199. Although this parameter
is optional, it may be important for T-Server operation with certain types of Switches.
- Tenant—In a multi-Tenant environment, the Tenant to which this object
belongs. This value is automatically set to the Tenant that was specified in the Tenant Directory field in the object list.
- State Enabled—If selected, indicates that the object is in regular
operating condition and can be used without any restrictions.
- The Access Codes tab displays a list of Access Codes that are used to place, route, or transfer calls from this Switch to other Switches
in a multi-site installation. Depending on the structure of a numbering plan, you may or may not need access codes to reach DNs that belong to different Switches
of a multi-site telephone network. Click the Add button to add an Access Code to this Switch.
- Enter the following information in the pop-up window that displays on your screen:
- Switch—The Switch to which you assign this Access Code.
- Code—The prefix used to reach DNs of the Switch specified in the Switch property when placing or transferring calls
from DNs of the Switch to the object for which you are configuring. You must specify a value for this property. You must specify an Access
Code in full accordance with the numbering plan of the contact center telephone network, and you must make any changes to the Access
Codes only after the corresponding changes have been made to the telephone network.
- Target Type—The type of target within the Switch for which you are specifying all routing parameters.
Note: The combination of values for the first three properties—Switch, Code,
and Target Type—defines the uniqueness of the Switch Access Codes. You may specify multiple Access Codes with the
same code to the same Switch, provided that they have different target types.
- Route Type—The type of routing for the target specified in the Target Type for this Switch.
- DN Source—An informational source that specifies the origination point in routing instructions.
- Destination Source—An informational source that specifies the destination in routing instructions.
- Location Source—An informational source that specifies the location in routing instructions.
- DNIS Source—An informational source that specifies the DNIS in routing instructions.
- Reason Source—An informational source that specifies the reasons in routing instructions.
- Extension Source—An informational source that specifies the extensions in routing instructions.
- Click the OK button.
- Click the Apply button to save the information in the tab.
- The Default Access Codes tab displays a list of Access Codes that can be used by default to place, route, or transfer calls to this
Switch from any other Switches in a multi-site installation. Depending on the structure of a numbering plan, you may or may not need access codes to reach DNs
that belong to different Switches of a multi-site telephone network. Click the Add button to add a Default Access Code to this switch.
- Enter the following information in the pop-up window that displays on your screen:
- Code—The prefix used to reach DNs of the Switch specified in the Switch property when placing or transferring calls
from DNs of the Switch to the object for which you are configuring. You must specify a value for this property. You must specify an Access
Code in full accordance with the numbering plan of the contact center telephone network, and you must make any changes to the Access
Codes only after the corresponding changes have been made to the telephone network.
- Target Type—The type of target within the Switch for which you are specifying all routing parameters.
Note: The combination of values for the first three properties—Switch, Code,
and Target Type—defines the uniqueness of the Switch Access Codes. You may specify multiple Access Codes with the
same code to the same Switch, provided that they have different target types.
- Route Type—The type of routing for the target specified in the Target Type for this Switch.
- DN Source—An informational source that specifies the origination point in routing instructions.
- Destination Source—An informational source that specifies the destination in routing instructions.
- Location Source—An informational source that specifies the location in routing instructions.
- DNIS Source—An informational source that specifies the DNIS in routing instructions.
- Reason Source—An informational source that specifies the reasons in routing instructions.
- Extension Source—An informational source that specifies the extensions in routing instructions.
- Click the OK button.
- Click the Save button.
Note: Switch Access Codes are codes used by other Switches. Default Access Codes are codes used by this Switch.