Place Groups are logical groupings of Places. You can group Places if, according to the call-processing algorithms, the calls must be distributed among a set of Places under the control of applications instead of through the ACD mechanisms of the Switch.
As an example, consider a call-parking service: A Routing application transfers a call to a port that is assigned to a call-parking Place Group; then, while the call is parked, the application attaches information about the treatment to be applied to it.
The Place Groups list shows the Place Groups that are in your environment. It is sorted in a hierarchy by Tenants, configuration units, sites, and folders. To view objects by a particular hierarchy, select the hierarchy type in the drop-down menu above the list.
Note: Place Groups that are disabled appear grayed out in the list.
Configuration Manager respects tenancy permission settings. You can access only those objects that you have been granted permissions and privileges to access.
You can filter the contents of this list in two ways:
You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order.
To select or de-select multiple objects at once, click the Select button.
To create a new Place Group object, click the New button. To view or edit details of an existing object, click on the name of the object, or click the check box beside an object and click the Edit button.
To delete one or more objects, click the check box beside the object(s) in the list and click the Delete button. You can also delete individual objects by clicking on the object and then clicking the Delete button.
Note: When you delete a Place Group, only the Place Group object itself is removed from the Configuration Database. Its member Place objects are not deleted.
Otherwise, click the More button to perform the following tasks:
Click on the name of a Place Group to view additional information about the object. You can also set options and permissions, and view dependencies.