Creating Agent Login Objects
To create an Agent Login object, perform the following actions:
- Go to Configuration > System > Configuration Manager.
- Click Agent Logins. The Switches list displays.
- Click the Switch object in which you wish to create an Agent Login.
- Click the Agent Logins folder in which you wish to create an Agent Login.
- Click the New button.
- Enter the following information. For some fields, you can either enter the name of a value or click the
Browse button to select a value from a list:
- Code—The Agent Login code. You must specify a value for this property, and that value must be unique within the Switch.
Once you set the value, you cannot change it.
- Switch—The Switch to which this Agent Login belongs. This value is automatically set, based on the Switch being
viewed in the Agent Logins list.
- Override—Value to use as the override instead of the Code value for accessing this Agent Login in certain types
of routing. You must specify an override value, and it must be unique within the Switch.
Note: To specify a value in the Override field, you must ensure the Use Override check box is checked.
- Switch-specific Type—An integer that corresponds to a combination of switch-specific settings for this Agent Login.
It identifies the device type (for example, Extension, ACD Position, or Trunk) for each switch (PBX) that T-Server supports. It is unique
for each switch/DN/T-Server configuration. In essence, it provides a cross-reference for DN Types between T-Server and PBX. You must specify
a value for this property, and it must be 1 or greater. For more information, refer to the Framework T-Server Deployment
Guide for your particular T-Server.
- Password—A security protection key used along with this Agent Login to authenticate a User for contact-center
activity. You can associate one User with multiple password-protected Agent Logins.
- Confirm Password—Confirmation of the password entered in the New Password field.
- Tenant—In a multi-Tenant environment, the Tenant to which this object
belongs. This value is automatically set to the Tenant that was specified in the Tenant Directory field in the object list.
- State Enabled—If selected, indicates that the object is in regular
operating condition and can be used without any restrictions.
- Click the Save button.