Installing Genesys Administrator Extension Server on a Windows Server Host

Prerequisite: The environment variable for JRE_HOME has been configured (see Step 2 of Setting up the Host for Genesys Administrator Extension Server).

  1. Copy the IP to the host machine.
  2. Run the setup.exe installation file to extract and copy the necessary files.
    If there is an existing installation of GAX on the host, the installer will display a dialog box that prompts you to confirm whether or not you want to maintain the existing installation.
  3. Navigate to the folder in which you installed GAX and run the gax_startup.bat file.

Note: The GAX installer creates a setenv.bat file that enables you to adjust the memory settings for GAX. The setenv.bat file defines the memory (RAM) settings for GAX to 1024 MB. You can change the memory setting in the setnev.bat file to a different value. If you enable TLS encryption, ensure that you make the following updates to the setenv.bat file. The setenv.bat file contains the following lines:

REM Uncomment the following lines only if you are going to use TLS. Don't forget to set the correct path and password.
REM set JAVA_OPTS=%JAVA_OPTS% -Djavax.net.ssl.trustStore="C:\Program Files\Java\jre6\lib\security\cacerts"
REM set JAVA_OPTS=%JAVA_OPTS% -Djavax.net.ssl.trustStorePassword=secret_password
Follow the instructions in the first line by uncommenting the indicated lines below it and setting the path and password.
You must create a trust store and set the trust store path accordingly. Refer to the Genesys Administrator Extension 8.1.4 Deployment Guide for more information.