Copying an Agent Group
To copy an agent group, perform the following actions:
- Go to Accounts > System > Agent Groups.
- Select an agent group. A new panel opens to the right.
- In the new panel, click the Copy button. A new panel opens to the right.
- Enter information in the new panel. See Creating Agent Groups for more information.
Note: The name of the new agent group name must be unique in the environment before you are allowed to save the
new agent group.
- Click the Save button to save the new agent group.