Configuration Manager—IVRs

Overview

IVRs (Interactive Voice Responses) are telephony objects consisting of IVR Ports; they are controlled through IVR interface drivers.

When you register a new IVR in the Configuration Database, an IVR Ports folder is automatically created under this IVR.

IVR Ports are telephony objects uniquely identified by the numbers within IVRs at which telephone calls may reside and be handled.

Display Options

The IVRs list shows the IVRs that are in your environment. It is sorted in a hierarchy by Tenants, configuration units, sites, and folders. To view objects by a particular hierarchy, select the hierarchy type in the drop-down menu above the list.

Note: IVRs that are disabled appear grayed out in the list.

Configuration Manager respects tenancy permission settings. You can access only those objects that you have been granted permissions and privileges to access.

You can filter the contents of this list in two ways:

You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order. You can add or remove columns by clicking the Select Columns button.

To select or de-select multiple objects at once, click the Select button.

Actions

To create a new IVR object, click the New button. To view or edit details of an existing object, click on the name of the object, or click the check-box beside an object and click the Edit button.

To delete one or more objects, click the check-box beside the object(s) in the list and click the Delete button. You can also delete individual objects by clicking on the object and then clicking the Delete button.

Warning! When you delete an IVR, this also deletes all IVR Ports specified within the IVR. Their deletion might in turn cause modifications in other objects.

Otherwise, click the More button to perform the following tasks:

Click on the name of an IVR to view additional information about the object. You can also set options and permissions, and view dependencies.