Audio Resource Management

Genesys Administrator Extension provides an interface for Audio Resource Management (ARM). This enables a user to manage audio resources for both announcements and music files.

ARM is integrated with Operational Parameters Management (OPM) to allow users to dynamically select managed audio resources by using the Audio Resource name. It can also be used with a parameterized strategy or orchestration application, or a parameterized routing or voice applications.

Access to ARM is based on both role privileges and tenant access control permissions, as follows:

Audio Resources are collections of Audio Resource Files that have the following properties:

When audio files are added to an Audio Resource, they are automatically encoded to the following formats: µ-law, A-law, and GSM.

Sharing Audio Resources

The Environment Tenant can share Audio Resources with other Tenants. This sharing is called deploying an Audio Resource. It is limited to the Environment Tenant only. Deployed Audio Resources have the following properties: