Field Type |
Description |
Agent |
A field containing a login ID of the last agent who handled an outbound call associated with this record. |
ANI |
A field containing an Automatic Number Identification. |
Application |
A field containing a Genesys application. An Application is: any of the executable programs that are installed and configured during a
Framework installation, and which has a particular function within Framework. Examples: Configuration Server, Solution Control Server (SCS),
Message Server, Local Control Agent (LCA). |
Call Time |
A field containing the time of the actual dialing attempt. |
Campaign |
A field containing the campaign with which this record is associated. |
Chain |
A field containing the special ID of records that should be linked in a chain. Each record that is associated with one customer account,
for example, has the same chain ID. |
Contact Info |
A field containing a destination telephone number. |
Contact Info Type |
A field containing the type of telephone number, such as home or work. |
Country Code |
A field containing the country code. |
Dialing Result |
A field containing the result of a dialed call. |
E-mail Subject |
A field containing the text in the subject line of an e-mail interaction. |
E-mail Template ID |
A field containing the template ID of an email interaction. |
From |
A field containing the time a record is scheduled for dialing. |
Group |
A field containing the name of a configuration object that groups person objects. |
Info Digits |
A field containing the Information Indicator-Digits, which indicate the originating line type of the caller. |
LATA |
A field containing the number of the Local Access and Transport Area. |
Media Reference |
A field containing the Configuration Server API reference to media body to be sent in case of treatment. |
NPA |
A field containing the number of the Numbering Plan Area. |
NPA-NXX |
A field containing the number of the Numbering Plan Area with an identifier of the specific telephone company central office serving
that number. |
Number in Chain |
A field containing the priority assigned to a given record in the chain. The smallest number is processed first. |
Number of Attempts |
A field containing the number of attempts. (It does not include redialing attempts in the event of errors.) |
Record ID |
A field containing the unique ID number for the current record. |
Record Status |
A field containing the status of the record. |
Record Type |
A field containing the type of record. |
Scheduled Time |
A field containing the time of a scheduled personal callback or a rescheduled call (from a treatment). |
State Code |
A field containing State or International code, for example, a U.S. or Canadian postal code such as CA for California. |
Switch ID |
A field containing a configuration database object that represents a physical or virtual switch. |
Time Zone |
A field containing the time zone offset of the record. |
To |
A field containing the time the dialing attempts should conclude. |
Treatments History |
A field containing the record of treatments that have been applied to a customer. |
User-Defined Field |
A user-defined field. |