Creating IVR Objects
To create an IVR object, perform the following actions:
- Go to Configuration > System > Configuration Manager.
- Click IVRs. The IVRs list displays.
- Click the New button.
- Enter the following information. For some fields, you can either enter the name of a value or click the
Browse button to select a value from a list:
- Name—The name of the IVR. You must specify a value for this property, and that value must be unique within
the Configuration Database (in an enterprise environment) or within the Tenant (in a multi-tenant environment).
- Description—A brief description of the IVR.
- Type—The type of this IVR. You must specify a value for this property.
- Version—The version of the IVR. You must specify a value for this property.
- IVR Server—The name of the Application of the IVR Interface Server type that serves this IVR.
- Tenant—In a multi-Tenant environment, the Tenant to which this object
belongs. This value is automatically set to the Tenant that was specified in the Tenant Directory field in the object list.
- State Enabled—If selected, indicates that the object is in regular
operating condition and can be used without any restrictions.
- In the IVR Ports tab, click the Add button to add an IVR Port.
- Click the Save button.
Note: IVR Ports are configured as separate objects. They can be created and configured only after the
associated IVR has been created.