Types of DN Groups

The following are DN Group types and types of DNs that you can include in a group:

DN Group Type Compatible DN Types
ACD Queues ACD Queue, Routing Queue, and Virtual Queue
Network Ports Network Destination
Routing Points Routing Point, External Routing Point, Routing Queue, and Virtual Routing Point
Service Numbers Service Number
Single Ports Extension, ACD Position, Call Processing Port, Music Port, Communication DN, E-mail Address, Modem, Fax, Chat, CoBrowse, Voice over IP Port, Video over IP Port, Voice Treatment Port, and Voice Mail