Genesys provides the predefined Alarm Conditions listed in the following table. If required, you can further configure these conditions to meet your requirements.
Alarm Type | Description |
Application Failure | Reports that the specified application has either terminated or stopped responding. |
Connection Failure | Reports that the specified connection between any two applications has been lost. |
CTI Link Failure | Reports that the connection between the specified T-Server and its switch has been lost. |
Host Inaccessible | Reports that the Management Layer cannot contact the Local Control Agent (LCA) on the host where Genesys daemon applications are running. LCA is not started, or it is listening on a port other than the one specified in the configuration. A condition of Host Inaccessible is also referred to as being Down. |
Licensing Error | Reports that a licensing error has occurred. |
Service Unavailable | Reports that a Genesys component cannot provide service for some internal reasons. |
Host Unavailable | Reports that a host where Genesys daemon applications are running is unavailable (turned off). |
Host Unreachable | Reports that the Management Layer cannot reach the host where Genesys daemon applications are running (no route to the host). |
Unplanned Solution Status Change | Reports that the status of a Solution has changed from Started to Pending, but without any requests to stop the Solution. This may indicate a failure of one of the Solution components. |
Message Server Loss of Database Connection | Reports that Message Server has lost connection to the Centralized Log Database. |
For more information about predefined Alarm Conditions, see the Framework Management Layer User's Guide.