The following mandatory fields are required in all Calling List Formats. This list is sorted alphabetically by field name. Default values for these fields are defined in the Fields objects during configuration.
Field Name | Data Type | Description |
agent_id | varchar(32) | Login identifier of the agent who handled the record. |
app_id | integer | Empty, not used at this time. |
attempt | integer | Number of attempts made to reach the customer. |
call_result | integer | Final outcome of the record processing. See the Call Results table in the Defined Constants chapter of the Outbound Contact Reference Manual. |
call_time | integer | Latest date and time at which the record was processed (dialed), in UTC format. |
campaign_id | integer | Configuration DBID of the Outbound Dialing Campaign, as a part of which the record has been processed. |
chain_id | integer | Unique identification number of the chain to which the record belongs. |
chain_n | integer | Unique identification number of the record within the chain. |
contact_info | varchar(128) | Customer’s contact information; phone number in the voice campaign. |
contact_info_type | integer | Type of the contact information; phone type in the voice campaign. See the Phone Types table in the Defined Constants chapter of the Outbound Contact Reference Manual. |
daily_from | integer | Earliest time of the day at which a customer can be contacted (seconds since midnight). |
daily_till | integer | Latest time of the day at which a customer can be contacted (seconds since midnight). |
dial_sched_time | integer | Date and time for which the processing of the record has been scheduled or rescheduled, in UTC format (seconds since midnight 01/01/1970). |
email_subject | varchar(255) | Empty, not used at this time. |
email_template_id | integer | Empty, not used at this time. |
group_id | integer | Empty, not used at this time. |
media_ref | integer | Empty, not used at this time. |
record_id | integer | Unique identification number of a calling record. |
record_status | integer | Current status of the record. See the Record Types table in the Defined Constants chapter of the Outbound Contact Reference Manual. |
record_type | integer | Type of the record. See the Record Types table in the Defined Constants chapter of the Outbound Contact Reference Manual. |
switch_id | integer | DBID of the Switch where the agent who handled the record had logged in. |
treatments | varchar(255) | Treatments application history. For more information, see the Treatments chapter in the Outbound Contact Deployment Guide. |
tz_dbid | integer | Configuration DBID of the Time Zone object associated with the calling record. |