Mandatory Fields in Formats

The following mandatory fields are required in all Calling List Formats. This list is sorted alphabetically by field name. Default values for these fields are defined in the Fields objects during configuration.

Field Name Data Type Description
agent_id varchar(32) Login identifier of the agent who handled the record.
app_id integer Empty, not used at this time.
attempt integer Number of attempts made to reach the customer.
call_result integer Final outcome of the record processing. See the Call Results table in the Defined Constants chapter of the Outbound Contact Reference Manual.
call_time integer Latest date and time at which the record was processed (dialed), in UTC format.
campaign_id integer Configuration DBID of the Outbound Dialing Campaign, as a part of which the record has been processed.
chain_id integer Unique identification number of the chain to which the record belongs.
chain_n integer Unique identification number of the record within the chain.
contact_info varchar(128) Customer’s contact information; phone number in the voice campaign.
contact_info_type integer Type of the contact information; phone type in the voice campaign. See the Phone Types table in the Defined Constants chapter of the Outbound Contact Reference Manual.
daily_from integer Earliest time of the day at which a customer can be contacted (seconds since midnight).
daily_till integer Latest time of the day at which a customer can be contacted (seconds since midnight).
dial_sched_time integer Date and time for which the processing of the record has been scheduled or rescheduled, in UTC format (seconds since midnight 01/01/1970).
email_subject varchar(255) Empty, not used at this time.
email_template_id integer Empty, not used at this time.
group_id integer Empty, not used at this time.
media_ref integer Empty, not used at this time.
record_id integer Unique identification number of a calling record.
record_status integer Current status of the record. See the Record Types table in the Defined Constants chapter of the Outbound Contact Reference Manual.
record_type integer Type of the record. See the Record Types table in the Defined Constants chapter of the Outbound Contact Reference Manual.
switch_id integer DBID of the Switch where the agent who handled the record had logged in.
treatments varchar(255) Treatments application history. For more information, see the Treatments chapter in the Outbound Contact Deployment Guide.
tz_dbid integer Configuration DBID of the Time Zone object associated with the calling record.