You can customize the Subject line and body of an Alarm Reaction e-mail by creating a template, using plain text, and any of the following reserved variables that represent the specific information about the alarm:
Variable | Description |
$REACT_NAME | The name of the Alarm Reaction. |
$COND_ID | The Alarm Condition ID. |
$COND_NAME | The name of the Alarm Condition. |
$COND_CTGR | The category of the Alarm Condition. |
$APP_ID | The Application ID. |
$APP_NAME | The name of the Application. |
$APP_TYPE | The Application type. |
$MSG_ID | The Message ID. |
$MSG_DESCR | The text of the Message. |
$$ | The dollar sign character ($). |
You can then use this Alarm Reaction script as often as appropriate. For each use, the e-mail text is automatically customized for the specific situation.
An example Alarm Reaction e-mail uses the following template:
Subject: $COND_ID detected in $APP_NAME Message: CPU Overload has been detected by Genesys Solution Management Layer for Host1. Alarm Reaction: $REACT_NAME Alarm Condition: ID: $COND_ID NAME: $COND_NAME Category: $COND_CTGR Application: ID: $APP_ID Name: $APP_NAME Type: $APP_TYPE
In the following scenario, the system detects that a CPU overload has occurred in the Solution Control Server, an alarm is triggered, and the following e-mail is sent in response. Note how the variable names have been replaced with actual values that are appropriate to the alarm scenario.:
Subject: CPU_overload detected in Solution_Control_Server_760 Message: CPU Overload has been detected by Genesys Solution Management Layer for Host1. Alarm Reaction: cpu_overload_mail Alarm Condition: ID: 118 NAME: CPU_overload Category: Major Application: ID: 105 Name: Solution_Control_Server_760 Type: SCS