The following are DN Group types and types of DNs that you can include in a group:
DN Group Type | Compatible DN Types |
ACD Queues | ACD Queue, Routing Queue, and Virtual Queue |
Network Ports | Network Destination |
Routing Points | Routing Point, External Routing Point, Routing Queue, and Virtual Routing Point |
Service Numbers | Service Number |
Single Ports | Extension, ACD Position, Call Processing Port, Music Port, Communication DN, E-mail Address, Modem, Fax, Chat, CoBrowse, Voice over IP Port, Video over IP Port, Voice Treatment Port, and Voice Mail |