Types of DNs

DN Type Description
Access Resource A Switch access resource to be used in a multi-site environment for external routing.
ACD Position An extension designated for customer interactions only.
ACD Queue A device in a Switch, typically associated with a number of targets, where customer interactions wait while the control system is looking for an available target.
Call Processing Port An extension connected to a call-processing equipment port.
Chat A Chat address.
CoBrowse A Co-Browse address.
Communication DN A virtual device that applications use to communicate with each other through the User Event mechanism.
E-mail Address An e-mail address.
Extension A regular extension line.
External Routing Point An ISCC (Inter Server Call Control) resource dedicated to supporting the external routing and call overflow functions.
Fax An extension connected to a fax machine.
Mixed An extension line that can be used as both an Extension and an ACD Position.
Mobile Station A mobile station.
Modem An extension connected to data communication equipment.
Music Port A music source.
Network Destination A destination number in network routing.
Routing Point A device in a Switch, not associated with any particular target, where customer interactions wait while a routing application is making routing decisions.
Routing Queue A telephony device that can be used as both a Routing Point and an ACD Queue.
Service Number A service number used as a Routing Point in network routing.
Tie Line A direct communication channel between two Switches of a private telephone network.
Tie Line Group A group of tie lines forming one route.
Trunk A communication channel between the public telephone network and a private telephone network.
Trunk Group A group of trunks forming one route.
Video over IP Port A video channel.
Virtual Queue A virtual device, created and maintained by the switch, with activity identical to an ACD Queue.
Virtual Routing Point A virtual device, created and maintained by the switch, with activity identical to a Routing Point.
Voice Mail A voice mail channel.
Voice over IP Port A Voice over IP (VoIP) Port.
Voice over IP Service A VoIP Service.
Voice Treatment Port An extension connected to an electronic audio equipment port (for example, IVR).
Workflow A Workflow resource.