Creating Transaction Objects
To create a Transaction object, perform the following actions:
- Go to Configuration > System > Configuration Manager.
- Click Transactions. The Transactions list displays.
- Click the New button.
- Enter the following information. For some fields, you can either enter the name of a value or click the
Browse button to select a value from a list:
- Name—The name of the Transaction. You must specify a value for this property, and that value must be unique.
A combination of the name and type specified in the Type property determines the uniqueness within the Configuration Database
(in an enterprise environment) or within the Tenant (in a multi-tenant environment).
- Alias—An alternative name for this Transaction. If you specify this value, it must be unique within the object
type specified in the Type property for the given contact center.
- Transaction Type—The type of this Transaction. You must specify a value for this property. Once you set the value,
you cannot change it.
- Recording Period (min.)—A time period, in minutes, indicating how often to report the current status of the
Transaction or to record it in the database.
- Format—An application-specific format or script that defines how the Transaction is processed.
- Tenant—In a multi-tenant environment, the Tenant to which this object
belongs. This value is automatically set to the Tenant that was specified in the Tenant Directory field in the object list.
- State Enabled—If selected, indicates that the object is in regular
operating condition and can be used without any restrictions.
- Click the Save button.