Tenants are businesses whose customer interactions are enabled or enhanced through services offered by a third party, typically a telecommunications service provider. From an architectural standpoint, however, most of the hardware and software that Tenants use to enable or enhance those interactions belong to the service provider.
From a functional standpoint, each Tenant in a hierarchical multi-tenant environment is a contact center (single or multi-site) completely equipped to process customer interactions. In a hierarchical multi-tenant environment, at any given time, Genesys Administrator Extension displays only those hardware and software resources belonging to a particular Tenant within that environment.
Note: To create Tenants, a user must have the appropriate permissions and role privileges to log in to Genesys Administrator Extension and create Tenants. However, the Tenant Creators Access Group must exist for the user to create a Tenant.
Some of these hardware and software resources are allocated to each Tenant separately (for example, the telephony extensions and queues of a switching system).
Other resources are shared by the Tenants; these resources process customer interactions for some or all of the Tenants simultaneously (for example, the control and signaling devices of a switching system, and service control points of the public telephone network).
The configuration objects that describe both types of resources are allocated to Tenants accordingly.
Normally, the Tenants that are visible depends on which Tenant is selected in the Tenant Directory of Configuration Manager. When set to Environment, the User is able to see all Tenants. If another Tenant is selected, the User can view only that Tenant and any existing child Tenants.
If the User is using the Quick Filter field, all Tenants to which the User has access are searched. If the User does not have access to the Environment (root) Tenant, it is not displayed.
The Tenants list shows the Tenants that are in your environment.
Note: Tenants that are disabled appear grayed out in the list.
Configuration Manager respects tenancy permission settings. You can access only those objects that you have been granted permissions and privileges to access.
You can filter the contents of this list by typing the name or partial name of an object in the Quick Filter field.
To create a new Tenant object, click the New button. To view or edit details of an existing object, click on the name of the object, or click the check box beside an object and click the Edit button.
You must click a Tenant to access functions to copy the Tenant, delete the Tenant, or to enable or disable the Tenant.
Note: When you delete a Tenant from the Configuration Database, all of its child Tenants are also deleted, and recursively, all of their child Tenants.
Click on the name of a Tenant to view additional information about the object. You can also set options and permissions, and view dependencies.