Configuration Manager—Switches

Overview

A Switch is an aggregate of telephony resources within a Switching Office.

Most enterprise-level configurations have a one-to-one match between the Switches and the Switching Offices. However, there may be instances when it is desirable to partition the office into more than one Switch or to create a more efficient and secure numbering plan. In that case, you must define a Switch within a Switching Office.

In the event of the loss of all components at a single site, a Disaster Recovery (DR) strategy is required to ensure that there is a minimal disruption in service. The central part of this strategy is the existence of synchronized switches located at separate sites, and configured with identical sets of Agent extensions and Agent Logins. An agent can log in to either switch at any time.

The Disaster Recovery strategy implemented by Genesys for Genesys components applies to Switches of type SIP Switch. To configure Disaster Recovery for Genesys components, at least one Switch must exist in the Configuration Database.

For additional information about Disaster Recovery, refer to the Framework SIP Server High-Availability Deployment Guide or the Framework Genesys Administrator Help.

Display Options

The Switches list shows the Switches that are in your environment. It is sorted in a hierarchy by Tenants, configuration units, sites, and folders. To view objects by a particular hierarchy, select the hierarchy type in the drop-down menu above the list.

Note: Switches that are disabled will appear grayed out in the list.

Configuration Manager respects tenancy permission settings. You can access only those objects that you have been granted permissions and privileges to access.

You can filter the contents of this list in two ways:

You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order.

To select or de-select multiple objects at once, click the Select button.

Actions

To create a new Switch object, click the New button. To view or edit details of an existing object, click on the name of the object, or click the check box beside an object and click the Edit button.

To delete one or more objects, click the check box beside the object(s) in the list and click the Delete button. You can also delete individual objects by clicking on the object and then clicking the Delete button.

Otherwise, click the More button to perform the following tasks:

Click on the name of a Switch to view additional information about the object. You can also set options and permissions, and view dependencies.