Types of Action Codes

The following are types of Action Codes:

Type Description
Busy Off Selected and sent when an agent cancels the Make Busy function.
Busy On Selected and sent when an agent activates the Make Busy function.
Conference Selected and sent when an agent initiates a conference.
Forward Off Selected and sent when an agent cancels the Call Forwarding function.
Forward On Selected and sent when an agent activates the Call Forwarding function.
Inbound Call Selected and sent when an agent releases an inbound call.
Internal Call Selected and sent when an agent releases an internal call.
Login Selected and sent when the agent logs in.
Logout Selected and sent when the agent logs out.
Not Ready Selected and sent when the agent’s status changes to Not Ready.
Outbound Call Selected and sent when an agent releases an outbound call.
Ready Selected and sent when the agent’s status changes to Ready.
Transfer Selected and sent when an agent initiates a transfer.