Field Types

Field Type Description
Agent A field containing a login ID of the last agent who handled an outbound call associated with this record.
ANI A field containing an Automatic Number Identification.
Application A field containing a Genesys application. An Application is: any of the executable programs that are installed and configured during a Framework installation, and which has a particular function within Framework. Examples: Configuration Server, Solution Control Server (SCS), Message Server, Local Control Agent (LCA).
Call Time A field containing the time of the actual dialing attempt.
Campaign A field containing the campaign with which this record is associated.
Chain A field containing the special ID of records that should be linked in a chain. Each record that is associated with one customer account, for example, has the same chain ID.
Contact Info A field containing a destination telephone number.
Contact Info Type A field containing the type of telephone number, such as home or work.
Country Code A field containing the country code.
Dialing Result A field containing the result of a dialed call.
E-mail Subject A field containing the text in the subject line of an e-mail interaction.
E-mail Template ID A field containing the template ID of an email interaction.
From A field containing the time a record is scheduled for dialing.
Group A field containing the name of a configuration object that groups person objects.
Info Digits A field containing the Information Indicator-Digits, which indicate the originating line type of the caller.
LATA A field containing the number of the Local Access and Transport Area.
Media Reference A field containing the Configuration Server API reference to media body to be sent in case of treatment.
NPA A field containing the number of the Numbering Plan Area.
NPA-NXX A field containing the number of the Numbering Plan Area with an identifier of the specific telephone company central office serving that number.
Number in Chain A field containing the priority assigned to a given record in the chain. The smallest number is processed first.
Number of Attempts A field containing the number of attempts. (It does not include redialing attempts in the event of errors.)
Record ID A field containing the unique ID number for the current record.
Record Status A field containing the status of the record.
Record Type A field containing the type of record.
Scheduled Time A field containing the time of a scheduled personal callback or a rescheduled call (from a treatment).
State Code A field containing State or International code, for example, a U.S. or Canadian postal code such as CA for California.
Switch ID A field containing a configuration database object that represents a physical or virtual switch.
Time Zone A field containing the time zone offset of the record.
To A field containing the time the dialing attempts should conclude.
Treatments History A field containing the record of treatments that have been applied to a customer.
User-Defined Field A user-defined field.