Deleting Agent Groups

There are multiple methods to delete an agent group:

Deleting a Single Agent Group

  1. Go to Accounts > System > Agent Groups.
  2. Select an agent group. A new panel opens to the right.
  3. In the new panel, click the Delete button.
  4. A dialog box displays to confirm the action:

Deleting Multiple Agent Groups

  1. In the header, go to Accounts > System > Agent Groups.
  2. In the Agent Groups panel, select the check box beside each agent group that you want to delete.
  3. Click the Bulk Change button. A pop-up menu appears. Select Delete.
  4. A dialog box displays to confirm the action: