Account Management—Bulk Change Sets

Genesys Administrator Extension allows you to perform bulk changes to users. For example, you can create a Bulk Change Set to add or remove multiple users from your system in one action, or to add or remove multiple skills, or both.

The Bulk Change Sets panel lists all the Bulk Change Sets in your environment that either have not been executed yet or have failed during execution. To see a list of successful Bulk Change Sets, see the Completed Bulk Changes panel.

Account Management respects tenancy permission settings. You can access only those objects that you have been granted permission to access.

You can filter the contents of this list in two ways:

  1. Type the name or partial name of the object in the Quick Filter field.
  2. Click the Tenant Filter button to open the Tenant filter panel. In this panel, click the checkbox beside each Tenant that you want to select. Use the Quick Filter field in this panel to filter the Tenant list.

You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order.

The Bulk Change Sets list displays the following information:

Click a Bulk Change Set in the list to view more information about the item. The following fields are displayed:

You can perform the following actions from the Bulk Change Set panels:

Note: A Solution Definition file is created when a Bulk Change Set is executed. See the Completed Bulk Changes panel for instructions on how to download the Solution Definition file.