Creating Campaign Objects
To create a Campaign object, perform the following actions:
- Go to Configuration > System > Configuration Manager.
- Click Campaigns. The Campaigns list displays.
- Click the New button.
- Enter the following information. For some fields, you can either enter the name of a value or click the
Browse button to select a value from a list:
- Name—The name of the Campaign. You must specify a value for this property, and that value must be unique
within the Configuration Database (in an enterprise environment) or within the Tenant (in a multi-tenant environment).
- Description—A brief description of the Campaign.
- Script—Defines the Script object that contains all of the attributes that are required by Agent Scripting.
- Tenant—In a multi-tenant environment, the Tenant to which this object
belongs. This value is automatically set to the Tenant that was specified in the Tenant Directory field in the object list.
- State Enabled—If selected, indicates that the object is in regular
operating condition and can be used without any restrictions.
- In the Calling Lists tab, click the Add button to add a Calling List. In the pop-up window, you can
create a new object by clicking the New button.
- Perform one of the following actions after you have added a Calling List to the Campaign:
- Click the Save button to accept the changes and return to the object list.
- Click the Apply button to accept the changes and remain in the tab.
- Click the Cancel button to discard the changes.
- Click the Save button.