Workspace

The workspace is located below the header, and is where you perform all tasks in Genesys Administrator Extension. The length of the workspace adjusts automatically, depending on what is displayed. The workspace displays new panels to the right as new options or functions become available, depending on the choices that you make in the active panel.

The workspace displays only those objects and options for which the logged-in user has role privileges and object permissions to access.

All panels can be collapsed or resized to suit your personal preference. To collapse a panel, click the Collapse button in the top-right corner. To restore the panel, click the Fit to Content button. To resize a panel, move your mouse cursor to the edge of a panel. The mouse cursor will change to a line with a left arrow and a right arrow, which indicates that the panel can be resized. Click and drag the panel to resize the panel. To reset the size of the panel to fit the displayed content, click the Fit To Content button.

To close a panel, click the Close button.

The left-most panel contains items that correspond to the selected module that you have selected from the Menu in the header area. The list of items are organized by tenant in multi-tenant environments. You can choose to view all tenants, your default tenant, or selected multiple tenants by clicking the Tenant Filter button. You can also filter the content of the left-most panel by typing the name or partial name of a Tenant in the Quick Filter field. You can sort by tenant or other criteria by clicking the column heads.

When you click an item in the list of items, or when you click New or Browse, a new panel opens on the right side. This panel contains controls that you can use to view, edit, or modify properties and other information related to the selected (or new) item. Genesys Administrator Extension supports auto-completion of forms and fields, to improve efficiency.

For some objects, you can view an auditing history. Select the object, such as Personality, to view information about the object in a new panel. In the object information panel, click the Related button and select History. The History panel is displayed to the right. It contains information about the change history of the object.

Error and information messages are displayed at the top of the workspace. You must close them manually by clicking the X, or they will accumulate and dominate your workspace.