Genesys is the world's leading provider of customer service and contact center software software — with more than 4,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today's customer conversation. Genesys software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service – and extending customer service across the enterprise to optimize processes and the performance of customer-facing employees. For more information, go to www.genesyslab.com.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD or the Developer Documentation CD that is shipped on request with your software.
If you have purchased this software from a value-added reseller (VAR), please contact the VAR for technical support.
If you have purchased support directly from Genesys, please contact Genesys Customer Care.
Before contacting Customer Care, please refer to the Genesys Care Program Guide for complete contact information and procedures.
For complete information on ordering Genesys products, please see the Genesys Licensing Guide.
Genesys Telecommunications Laboratories, Inc.
www.genesyslab.com