Configuration Manager—IVR Ports

Overview

IVR (Interactive Voice Response) Ports are telephony objects uniquely identified by the numbers within IVRs at which telephone calls may reside and be handled.

When you register a new IVR in the Configuration Database, an IVR Ports folder under this IVR is automatically created. An IVR Port can, therefore, be created only when the associated IVR is created.

Display Options

The IVR Ports list shows the IVR Ports that are in your environment. It is sorted in a hierarchy by Tenants, configuration units, sites, and folders. To view objects by a particular hierarchy, select the hierarchy type in the drop-down menu above the list.

Notes:

Configuration Manager respects tenancy permission settings. You can access only those objects that you have been granted permissions and privileges to access.

You can filter the contents of this list in two ways:

You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order. You can add or remove columns by clicking the Select Columns button.

To select or de-select multiple objects at once, click the Select button.

Actions

To create a new IVR Port object, click the New button. To view or edit details of an existing object, click on the name of the object, or click the check box beside an object and click the Edit button.

To delete one or more objects, click the check box beside the object(s) in the list and click the Delete button. You can also delete individual objects by clicking on the object and then clicking the Delete button.

Warning! When you delete an IVR Port, this might affect some objects in the configuration. To see associations between an IVR Port and other objects, use the Dependencies tab.

Otherwise, click the More button to perform the following tasks:

Click on the name of an IVR Port to view additional information about the object. You can also set options and permissions, and view dependencies.