Creating Treatment Objects
To create a Treatment object, perform the following actions:
- Go to Configuration > System > Configuration Manager.
- Click Treatments. The Treatments list displays.
- Click the New button.
- Enter the following information. For some fields, you can either enter the name of a value or click the
Browse button to select a value from a list:
- Name—(Required) The name of the Treatment.
- Description—(Optional) A brief description of the Treatment.
- Call Result—(Required) The call result associated with this Treatment.
- Apply to Record—(Required) The action to apply to a Calling List record, based on the call result.
- Apply to Call—(Optional) An alternate way to handle a call when a dialing attempt is answered or reaches an
answering machine or a fax machine.
- Destination DN—(Required, if Apply to Call is specified) The DN to which the call is
connected or transferred. If Apply to Call is specified but Destination DN is not, OCS ignores the Treatment.
- Number in sequence—(Required) The order in which this treatment is applied in a Treatment sequence. If it is a
stand-alone treatment, specify a value of 1.
- Cycle Attempt—(Required with value of greater than 0 (zero), when Apply to Record
is set to Next in chain, Next in chain after, and Next in chain at specified date,
or Redial) The maximum number of consecutive attempts to execute the Treatment on the record.
- Interval (Days:Hours:Minutes)—(Required when Apply to Record is set to Next in chain,
Next in chain after, Redial, or Retry in) A time interval, in minutes, that OCS waits
between the first dialing attempt and the first Treatment attempt.
- Increment (minutes)—(Required when Apply to Record is set to Next in chain,
Next in chain after, Redial, or Retry in) The number of minutes added to the previous
redial time interval.
- Date—(Required when Apply to Record is set to Next in chain at specified date,
or Retry at specified date) The date when another Treatment attempt is performed.
- Time—(Required when Apply to Record is set to Next in chain at specified date,
or Retry at specified date) The time of day that another Treatment attempt is performed.
- Range (Days:Hours:Minutes)—Reserved for future use.
- Tenant—In a multi-tenant environment, the Tenant to which this object
belongs. This value is automatically set to the Tenant that was specified in the Tenant Directory field in the object list.
- State Enabled—If selected, indicates that the object is in regular
operating condition and can be used without any restrictions.
- Click the Save button.