Wizard Advisory

Framework

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2011–2013

Contents

Introduction
 About These Wizards
 Link to 8.0 Wizard Advisory
Known Issues and Recommendations

Introduction

This Wizard Advisory contains general information about the Framework Wizards, including any limitations or restrictions.

This Wizard Advisory contains information concerning the Wizards on the Management Framework 8.1 CD.

The Framework Wizards support installation, configuration, and dynamic modification of contact center objects. The Wizard also initiates the application deployment process by pre-configuring an application, customizing and copying a relevant installation package, and reminding users to run the setup and the executable of the application.

Before deploying any application with Configuration Wizards from any Genesys CD, always make sure that Configuration Wizards have already been installed from the CD that you are using for deployment. If you are not sure, run Wizard Setup from the CD. This procedure:

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.

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About These Wizards

Please note the following information about the Framework Wizards:

The information in this advisory is needed to correctly configure Genesys Framework. Read this advisory before running the Framework Wizards.

Starting with release 8.0, Wizard Manager now supports the inactivity timeout feature, in which a user must be reauthenticated after a user-defined period of inactivity. The value of the Configuration Manager configuration option inactivity-timeout also applies to Wizard Manager.

Before using the Wizard Manager, make sure Configuration Server, with its corresponding DB Server, is running. Configuration Manager is not required for the Wizards to operate. To start Configuration Manager from the Wizard Manager, you need to install it separately.

Do not create a Person configuration object with an empty password field or delete the predefined password value from the default Person Properties dialog box.

The rationale for not doing this is given in the following scenario:

  1. You create a Person configuration object with an empty password field or delete the predefined password value from the default Person Properties dialog box.
  2. You use the login parameters of a Person that does not have a configured password to log into the Genesys Wizard Manager.
  3. You then use an application Wizard to configure a server application.

As a result, the installation script for the server cannot read the configuration parameters from the GCTISetup.INI file. The installation script then reports an error and exits without completing the setup.

Configuration Import Wizard now supports the use of international characters when importing Agents from LDAP or Active Directory.

When using LDAP for external authentication, Configuration Import Wizard now ignores any LDAP attributes with binary data to prevent control characters appearing in the output .xml file. (MFWK-12778, ER# 280529074)

In Configuration Import Wizard, you can now import very large data files without interruption by setting SOAP timeout value on the Load Data page of Configuration Import Wizard. This option value can be set to a value from 1 second to 2,000,000 million seconds (approximately 23 days), with a default value of 500 seconds. (ER# 271444701)

Before using the Configuration Import Wizard to import Agents, set the Configuration Server Application object's configuration option no-default-access to 1. This ensures that these Agents are added to the Users Access Group, and have the appropriate access privileges.

When using Configuration Conversion Wizard to check the data in your Configuration Database for correct business logic, you can:

When using Configuration Conversion Wizard on the Windows Vista platform, you can now enter connection parameters in the Wizard. Previously, you could only enter those parameters directly in the configuration file.

If you are converting a DB2 configuration database from 7.6, use Configuration Conversion Wizard version 8.1.000.03 instead of 8.1.000.02. If you use version 8.1.000.02, the conversion fails and the following error message generated:

SQL20112N – A SAVEPOINT cannot be set because a SAVEPOINT already exists and nested SAVEPOINTS are not supported and the conversion will not be correct.

Before using the Configuration Conversion Wizard (CCW) with an Informix database, make sure that the locale settings at the DB Server host and at the client machine that is running CCW are the same. If the settings are not the same, CCW will not connect to the Informix database.

Starting with version 8.1.3, you can now use Configuration Conversion Wizard (CCW) to convert:

You cannot use the Configuration Conversion Wizard to import or export a database if the Wizard detects the database as being an ORIGINAL UTF-8 or UTF-8>. In this case, the Import and Export options are disabled in the Wizard. (MFWK-14161, ER# 324404411)

When upgrading a database, Configuration Conversion Wizard 8.1.3 now sends a schema reload request to pick up the most recent locale update. This request is sent when the Wizard is reviewing the database to be upgraded. In addition, the current locale version is displayed along with the database version on the database information page of the Wizard. After the new locale is loaded, the new locale version is also displayed.

Previously, Configuration Conversion Wizard did not send the request, nor did it display the locale version information.

(MFWK-14015, ER# 320974487)

Configuration Conversion Wizard version 8.1.100.18 and later now properly creates new Genesys Administrator and Genesys Administrator Server Application objects. Previous versions of the Wizard sometimes created these objects with incorrect database IDs (DBID). (MFWK-13793, ER# 313148131)

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with these Wizards:

Wizards are not localized. However, when operating with a localized version of Configuration Server and/or on a localized version of Windows, Wizards display part of the text in the local language. As a result, the Wizard screens contain text partially in English and partially in the local language.

When configuring Host objects for the Windows server hosts, do not specify Windows as the OS Type. Instead, select a specific version of the Windows operating system.

The Configuration Wizards do not work on the following operating systems:

When importing a large data file using the XML Import Wizard, part of the Configuration Import Wizard, the following error message may be displayed in error when the import completes successfully: Errors detected during conversion. See log for details. Unspecified error. This error can be ignored.

In addition, the Wizard does not provide any indication that the import was completed successfully, either in the dialog box or in the log.

(ER# 272258232)

The result of a comparison of two databases using the Comparison Wizard (part of the Configuration Import Wizard) cannot be successfully imported into either database. (MFWK-11741, ER# 235253211)

If the Configuration Database contains corrupted password fields resulting from, for example, improper manual updating of the database, and these fields contain characters that cannot be represented properly by Genesys Administrator, attempting to launch Genesys Administrator against this database would cause an error. To prevent this from occurring, examine any database fields that you may have modified manually, and correct their values.

Warning: Do not manually make any changes to the Configuration Database. Use only the tools provided in Genesys software.

You cannot use Configuration Wizards to modify predefined or create new Time Zone configuration objects. When such modifications are required, use Genesys Administrator or Configuration Manager. (MFWK-9671, ER# 75851016)

If Configuration Server terminates unexpectedly, all Configuration Server requests posted by the Configuration Wizards between the time the termination occurred and the time the disconnect was detected fail. Although the failure is properly reported to each Wizard, some Wizards do not process these cases correctly. This may cause the Wizard to stall or behave incorrectly after the connection to the server has been restored.

Workaround:
To minimize the time interval during which failure can occur, enable Automatic Disconnect Detection Protocol (ADDP) on the connection between Wizard Manager and Configuration Server. ADDP will ensure the timely detection of the disconnection from Configuration Server. To enable ADDP, do the following in the Application configuration object used to log in to Configuration Server (usually, the default Application Object):

  1. Add the connection to Configuration Server (the confserv Application Object).
  2. Specify a reasonable ADDP Local Timeout.

(MFWK-10030, ER# 107854372)

If you want to use Configuration Wizards to create an Application for T‑Server for Cisco CallManager, keep the following in mind:

If Configuration Wizard is invoked from Configuration Manager, Configuration Wizard screens and their contents are not minimized when the user is locked out of the system because of inactivity. Refer to the Framework 8.x Security Deployment Guide for more information about the Inactivity Timeout feature.

The Database Initialization Wizard sometimes processes the database initialization scripts incorrectly, so the databases may not be initialized properly.

Workaround: Use the DBMS client for your DBMS to manually run the scripts. Refer to the product-specific Deployment Guide for detailed instructions to manually initialize databases.

(MFWK-12683, ER# 274331519; MFWK-12675, 274222203; MFWK-12140, 250706471; MFWK-12222, 254161078)

When converting a database, Configuration Conversion Wizard (CCW) can create new configuration objects, the names of which might conflict with the names of existing configuration objects. In these cases, the new objects do not appear in Genesys Administrator.

For example, starting in release 8.1.1, CCW creates two new Application objects, Genesys Administrator and Genesys Administrator Server, during database conversion. If objects with these names already exist in the Configuration Database, the new objects will not appear in Genesys Administrator.

Workaround: Before running the Wizard, rename any existing objects for which the conflict will occur. Then, after running the Wizard, rename or delete the new objects and change the original objects back to their original names.

(MFWK-13296, ER# 296585821)

Configuration Server does not export Campaign objects that contain Campaign Groups into XML correctly. If Campaign Groups exist, they are stored in XML as obsolete entities CampaignGroupInfo that cannot be imported. This issue appears to have been introduced in release 7.5 and affects both import and export methods, using SOAP or the Configuration Server internal and export feature (-import and -export options in Configuration Server. (MFWK-14427)

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