Adding a Widget

  1. Click Add a Widget.
  2. Choose one of the following options:
  3. Click Next.
  4. Select the objects to include by individual object or by group.
  5. Warning! Avoid creating widgets that contain a large number of agents. Genesys recommends you restrict the number to a maximum of 100 agents.

  6. Click Next.
  7. Select the statistics to include. You can change the default order of the statistics.

    Note: If the statistic field is not defined, it is not displayed in the user interface.

    Warning! Excluding a statistic that is required in the calculation of another statistic creates errors.

  8. Click Next.
  9. Enter the Widget Title.
  10. Select the Widget Type to display:
  11. Select the remaining parameters as defined by the Widget Type.
  12. Select the Widget refresh rate (seconds).
  13. Select the statistics for alerts and define the alert values (from 1 to 3).
  14. Click Finish.