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sampleAgent
- Variable in class agent.interaction.samples.
SimplePlace
Agent object used in this example.
sampleChat
- Variable in class agent.interaction.samples.
SimplePlace
Media object used for managing open media in this example.
sampleDn
- Variable in class agent.interaction.samples.outbound.
CampaignAdapter
Dn object used in this example.
sampleDn
- Variable in class agent.interaction.samples.outbound.
PlaceAdapterForOutbound
Dn object used in this example.
sampleDn
- Variable in class agent.interaction.samples.
SimplePlace
Dn object used in this example.
sampleEmail
- Variable in class agent.interaction.samples.
SimplePlace
Media object used for managing e-mail in this example.
sampleOpenMedia
- Variable in class agent.interaction.samples.
SimplePlace
Media object used for managing open media in this example.
samplePlace
- Variable in class agent.interaction.samples.outbound.
CampaignAdapter
Place object used in this example.
samplePlace
- Variable in class agent.interaction.samples.outbound.
PlaceAdapterForOutbound
Place object used in this example.
samplePlace
- Variable in class agent.interaction.samples.
SimplePlace
Place object used in this example.
sessionDisplayed
- Variable in class agent.interaction.samples.
SimpleChatInteraction
setCampaignWidgetState()
- Method in class agent.interaction.samples.outbound.
CampaignAdapter
Enables/Disables widgets according to the data of the selected campaign.
setChainWidgets()
- Method in class agent.interaction.samples.outbound.
VoiceInteractionAdapterForOutbound
Enables or disables record widgets accordingly with the current chain's data.
setInteractionWidgetState()
- Method in class agent.interaction.samples.
MultipartyVoiceInteraction
This class receives InteractionEvents, which are handled by the handleInteractionEvent() method.
setInteractionWidgetState()
- Method in class agent.interaction.samples.outbound.
VoiceInteractionAdapterForOutbound
This method enables or disables the specified widgets, which are normally just buttons and radio buttons, but may include other widgets.
setInteractionWidgetState()
- Method in class agent.interaction.samples.
SimpleChatInteraction
setInteractionWidgetState()
- Method in class agent.interaction.samples.
SimpleEmailInteraction
This class receives InteractionEvents, which are handled by the handleInteractionEvent() method.
setInteractionWidgetState()
- Method in class agent.interaction.samples.
SimpleOpenMediaInteraction
This class receives InteractionEvents, which are handled by the handleInteractionEvent() method.
setInteractionWidgetState()
- Method in class agent.interaction.samples.
SimplePlace
The setInteractionWidgetState() method is used by subclasses of the SimplePlace class.
setInteractionWidgetState()
- Method in class agent.interaction.samples.
SimpleVoiceInteraction
This class receives InteractionEvents, which are handled by the handleInteractionEvent() method.
setPlaceWidgetState()
- Method in class agent.interaction.samples.outbound.
PlaceAdapterForOutbound
Enables/Disables login buttons according to isPossible values of each button.
setPlaceWidgetState()
- Method in class agent.interaction.samples.
SimpleChatInteraction
setPlaceWidgetState()
- Method in class agent.interaction.samples.
SimpleEmailInteraction
setPlaceWidgetState()
- Method in class agent.interaction.samples.
SimpleOpenMediaInteraction
setPlaceWidgetState()
- Method in class agent.interaction.samples.
SimplePlace
Any time the place associated with this example changes its state, the example's widgets must be updated to reflect that state.
setRecordWidgets()
- Method in class agent.interaction.samples.outbound.
VoiceInteractionAdapterForOutbound
Enables or disables record widgets accordingly with the selected record's data.
setSampleType()
- Method in class agent.interaction.samples.
MultipartyVoiceInteraction
Tells the AgentInteractionGui class which example has called the GUI, so that it can determine which widgets will be enabled when the GUI is created.
setSampleType()
- Method in class agent.interaction.samples.
SimpleChatInteraction
Tells the AgentInteractionGui class which example has called the GUI, so that it can determine which widgets will be enabled when the GUI is created.
setSampleType()
- Method in class agent.interaction.samples.
SimpleEmailInteraction
Tells the AgentInteractionGui class which example has called the GUI, so that it can determine which widgets will be enabled when the GUI is created.
setSampleType()
- Method in class agent.interaction.samples.
SimpleOpenMediaInteraction
Tells the AgentInteractionGui class which example has called the GUI, so that it can determine which widgets will be enabled when the GUI is created.
setSampleType()
- Method in class agent.interaction.samples.
SimpleVoiceInteraction
Tells the AgentInteractionGui class which example has called the GUI, so that it can determine which widgets will be enabled when the GUI is created.
SimpleChatInteraction
- Class in
agent.interaction.samples
Manages a chat session.
SimpleChatInteraction(String)
- Constructor for class agent.interaction.samples.
SimpleChatInteraction
SimpleConnector
- Class in
agent.interaction.samples
Connects to the Genesys servers.
SimpleConnector()
- Constructor for class agent.interaction.samples.
SimpleConnector
Uses data from an instance of AgentInteractionData to connect to an AilLoader.
SimpleEmailInteraction
- Class in
agent.interaction.samples
This example uses a GUI application to show how to answer and reply an e-mail.
SimpleEmailInteraction(String)
- Constructor for class agent.interaction.samples.
SimpleEmailInteraction
Creates an instance of SimpleEmailInteraction.
SimpleOpenMediaInteraction
- Class in
agent.interaction.samples
This example uses a GUI application to show how to receive an Open Media interaction.
SimpleOpenMediaInteraction(String)
- Constructor for class agent.interaction.samples.
SimpleOpenMediaInteraction
Creates an instance of SimpleOpenMediaInteraction.
SimpleOpenMediaInteraction.OpenMediaInteractionEventThread
- Class in
agent.interaction.samples
SimpleOpenMediaInteraction.OpenMediaInteractionEventThread(InteractionEvent, SimplePlace)
- Constructor for class agent.interaction.samples.
SimpleOpenMediaInteraction.OpenMediaInteractionEventThread
SimplePlace
- Class in
agent.interaction.samples
This example uses a GUI application to show how to log an agent into a place and queue.
SimplePlace(String)
- Constructor for class agent.interaction.samples.
SimplePlace
Creates an instance of SimplePlace.
SimpleVoiceInteraction
- Class in
agent.interaction.samples
This example uses a GUI application to show how to make and answer a call, place the call on hold, release the call, and mark it done.
SimpleVoiceInteraction(String)
- Constructor for class agent.interaction.samples.
SimpleVoiceInteraction
Creates an instance of SimpleVoiceInteraction.
START_NUM_ROWS
- Variable in class agent.interaction.samples.
OpenMediaTableModel
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