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sampleAgent - Variable in class agent.interaction.samples.SimplePlace
Agent object used in this example.
sampleChat - Variable in class agent.interaction.samples.SimplePlace
Media object used for managing open media in this example.
sampleDn - Variable in class agent.interaction.samples.outbound.CampaignAdapter
Dn object used in this example.
sampleDn - Variable in class agent.interaction.samples.outbound.PlaceAdapterForOutbound
Dn object used in this example.
sampleDn - Variable in class agent.interaction.samples.SimplePlace
Dn object used in this example.
sampleEmail - Variable in class agent.interaction.samples.SimplePlace
Media object used for managing e-mail in this example.
sampleOpenMedia - Variable in class agent.interaction.samples.SimplePlace
Media object used for managing open media in this example.
samplePlace - Variable in class agent.interaction.samples.outbound.CampaignAdapter
Place object used in this example.
samplePlace - Variable in class agent.interaction.samples.outbound.PlaceAdapterForOutbound
Place object used in this example.
samplePlace - Variable in class agent.interaction.samples.SimplePlace
Place object used in this example.
sessionDisplayed - Variable in class agent.interaction.samples.SimpleChatInteraction
 
setCampaignWidgetState() - Method in class agent.interaction.samples.outbound.CampaignAdapter
Enables/Disables widgets according to the data of the selected campaign.
setChainWidgets() - Method in class agent.interaction.samples.outbound.VoiceInteractionAdapterForOutbound
Enables or disables record widgets accordingly with the current chain's data.
setInteractionWidgetState() - Method in class agent.interaction.samples.MultipartyVoiceInteraction
This class receives InteractionEvents, which are handled by the handleInteractionEvent() method.
setInteractionWidgetState() - Method in class agent.interaction.samples.outbound.VoiceInteractionAdapterForOutbound
This method enables or disables the specified widgets, which are normally just buttons and radio buttons, but may include other widgets.
setInteractionWidgetState() - Method in class agent.interaction.samples.SimpleChatInteraction
 
setInteractionWidgetState() - Method in class agent.interaction.samples.SimpleEmailInteraction
This class receives InteractionEvents, which are handled by the handleInteractionEvent() method.
setInteractionWidgetState() - Method in class agent.interaction.samples.SimpleOpenMediaInteraction
This class receives InteractionEvents, which are handled by the handleInteractionEvent() method.
setInteractionWidgetState() - Method in class agent.interaction.samples.SimplePlace
The setInteractionWidgetState() method is used by subclasses of the SimplePlace class.
setInteractionWidgetState() - Method in class agent.interaction.samples.SimpleVoiceInteraction
This class receives InteractionEvents, which are handled by the handleInteractionEvent() method.
setPlaceWidgetState() - Method in class agent.interaction.samples.outbound.PlaceAdapterForOutbound
Enables/Disables login buttons according to isPossible values of each button.
setPlaceWidgetState() - Method in class agent.interaction.samples.SimpleChatInteraction
 
setPlaceWidgetState() - Method in class agent.interaction.samples.SimpleEmailInteraction
 
setPlaceWidgetState() - Method in class agent.interaction.samples.SimpleOpenMediaInteraction
 
setPlaceWidgetState() - Method in class agent.interaction.samples.SimplePlace
Any time the place associated with this example changes its state, the example's widgets must be updated to reflect that state.
setRecordWidgets() - Method in class agent.interaction.samples.outbound.VoiceInteractionAdapterForOutbound
Enables or disables record widgets accordingly with the selected record's data.
setSampleType() - Method in class agent.interaction.samples.MultipartyVoiceInteraction
Tells the AgentInteractionGui class which example has called the GUI, so that it can determine which widgets will be enabled when the GUI is created.
setSampleType() - Method in class agent.interaction.samples.SimpleChatInteraction
Tells the AgentInteractionGui class which example has called the GUI, so that it can determine which widgets will be enabled when the GUI is created.
setSampleType() - Method in class agent.interaction.samples.SimpleEmailInteraction
Tells the AgentInteractionGui class which example has called the GUI, so that it can determine which widgets will be enabled when the GUI is created.
setSampleType() - Method in class agent.interaction.samples.SimpleOpenMediaInteraction
Tells the AgentInteractionGui class which example has called the GUI, so that it can determine which widgets will be enabled when the GUI is created.
setSampleType() - Method in class agent.interaction.samples.SimpleVoiceInteraction
Tells the AgentInteractionGui class which example has called the GUI, so that it can determine which widgets will be enabled when the GUI is created.
SimpleChatInteraction - Class in agent.interaction.samples
Manages a chat session.
SimpleChatInteraction(String) - Constructor for class agent.interaction.samples.SimpleChatInteraction
 
SimpleConnector - Class in agent.interaction.samples
Connects to the Genesys servers.
SimpleConnector() - Constructor for class agent.interaction.samples.SimpleConnector
Uses data from an instance of AgentInteractionData to connect to an AilLoader.
SimpleEmailInteraction - Class in agent.interaction.samples
This example uses a GUI application to show how to answer and reply an e-mail.
SimpleEmailInteraction(String) - Constructor for class agent.interaction.samples.SimpleEmailInteraction
Creates an instance of SimpleEmailInteraction.
SimpleOpenMediaInteraction - Class in agent.interaction.samples
This example uses a GUI application to show how to receive an Open Media interaction.
SimpleOpenMediaInteraction(String) - Constructor for class agent.interaction.samples.SimpleOpenMediaInteraction
Creates an instance of SimpleOpenMediaInteraction.
SimpleOpenMediaInteraction.OpenMediaInteractionEventThread - Class in agent.interaction.samples
 
SimpleOpenMediaInteraction.OpenMediaInteractionEventThread(InteractionEvent, SimplePlace) - Constructor for class agent.interaction.samples.SimpleOpenMediaInteraction.OpenMediaInteractionEventThread
 
SimplePlace - Class in agent.interaction.samples
This example uses a GUI application to show how to log an agent into a place and queue.
SimplePlace(String) - Constructor for class agent.interaction.samples.SimplePlace
Creates an instance of SimplePlace.
SimpleVoiceInteraction - Class in agent.interaction.samples
This example uses a GUI application to show how to make and answer a call, place the call on hold, release the call, and mark it done.
SimpleVoiceInteraction(String) - Constructor for class agent.interaction.samples.SimpleVoiceInteraction
Creates an instance of SimpleVoiceInteraction.
START_NUM_ROWS - Variable in class agent.interaction.samples.OpenMediaTableModel
 

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