{"text_format":"3","workbook":"xls","n_sheets":12,"sheets":["Worksheets","ConfigServer","GVP","Multimedia","OCS","DataMart","ICON","WFM Oracle","WFM MSSQL","WFM DB2","ICON_IDBSize","IconRowSizes"],"not_rendered":{"images":1,"external_links":1,"defined_names":16},"read":"whole","date_system":"1900","formulas":"cached_only"}

{"sheet":"Worksheets","index":0,"n_rows":15,"n_cols":6,"rows_kept":15,"flags":["formulas_cached_only"]}
["Genesys Database Sizing Estimator 7.6 Worksheets"]
[]
["Note: This Database Size Estimator provides a range of expected database sizes for various Genesys products. Click the tabs at the bottom to access a product. "]
[]
["The information contained herein is proprietary and confidential and cannot be disclosed or duplicated without the prior written consent of Genesys Telecommunications Laboratories, Inc. Copyright © 2000–2008 Genesys Telecommunications Laboratories, Inc. All rights reserved. About Genesys: Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel-Lucent, is 100% focused on software for call centers.  Genesys recognizes that better interactions drive better business and build company reputations. Customer service solutions from Genesys deliver on this promise for Global 2000 enterprises, government organizations, and telecommunications service providers across 80 countries, directing more than 100 million customer interactions every day. Sophisticated routing and reporting across voice, e-mail, and Web channels ensure that customers are quickly connected to the best available resource—the first time. Genesys offers solutions for customer service, help desks, order desks, collections, outbound telesales and service, and workforce management. Visit www.genesyslab.com for more information. Each product has its own documentation for online viewing at the Genesys Technical Support website or on the Documentation Library DVD, which is available from Genesys upon request. For more information, contact your sales representative. Notice: You are responsible for the security of your system. Product administration to prevent unauthorized use is your responsibility. Your system administrator should read all documents provided with this product to fully understand the features available that reduce your risk of incurring charges for unlicensed use of Genesys products. Your Responsibility for Your System’s Security: You are responsible for the security of your system. Product administration to prevent unauthorized use is your responsibility. Your system administrator should read all documents provided with this product to fully understand the features available that reduce your risk of incurring charges for unlicensed use of Genesys products. Trademarks: Genesys, the Genesys logo, and T-Server are registered trademarks of Genesys Telecommunications Laboratories, Inc. All other trademarks and trade names referred to in this document are the property of other companies. The Crystal monospace font is used by permission of Software Renovation Corporation, www.SoftwareRenovation.com. Technical Support from VARs: If you have purchased support from a value-added reseller (VAR), please contact the VAR for technical support. Technical Support from Genesys: If you have purchased support directly from Genesys, please contact Genesys Technical Support at the following regional numbers:"]
["Region","Telephone",{"$nulls":3},"E-mail"]
["North and Latin America","+888-369-5555 or +506-674-6767",{"$nulls":3},"support@genesyslab.com"]
["Europe, Middle East, and Africa","+44-(0)-118-974-7002",{"$nulls":3},"support@genesyslab.co.uk"]
["Asia Pacific","+61-7-3368-6868",{"$nulls":3},"support@genesyslab.com.au"]
["Japan","+81-3-6361-8950",{"$nulls":3},"support@genesyslab.co.jp"]
[]
["Prior to contacting technical support, please refer to the Genesys Technical Support Guide for complete contact information and procedures.Ordering and Licensing InformationComplete information on ordering and licensing Genesys products can be found in the Genesys 7 Licensing Guide. Released by Genesys Telecommunications Labratories, Inc. http://www.genesyslab.com. "]
[]
[]
["Document Version: 76g_DBSizing_02-2008_v7.6.001.00"]

{"sheet":"ConfigServer","index":1,"n_rows":52,"n_cols":2,"rows_kept":52,"flags":["formulas_cached_only"]}
["Configuration Database 7.6"]
["Use this spreadsheet to estimate the size of the  Configuration Database for your environment. Some examples are provided.                           1.  Change the values for your environment.                                                                                                                                   2. Your estimated database size appears in the last row: Config DB Size (MB)"]
[]
["           Configuration Data Objects"]
[]
["Environment","Number"]
["Hosts",2]
["Alarm conditions",10]
["Application Templates",35]
["Applications",{"v":1000,"d":"1,000"}]
["Services",2]
["Tenants",1]
["Time Zone",1]
["Scripts",4]
["Access Groups",5]
["Folders",12]
["Enumerators",21]
["Enumerators values (Total for all Enumerators)",64]
["CTI","Number"]
["Switching Offices",2]
["Physical Switches",2]
["Persons",{"v":3000,"d":"3,000"}]
["Agent Groups",100]
["Agent Logins",{"v":3000,"d":"3,000"}]
["Places",{"v":2000,"d":"2,000"}]
["Place Groups",100]
["DNs",{"v":2100,"d":"2,100"}]
["DN Groups",100]
["Voice Prompts",20]
["IVR Ports",20]
["IVRs",20]
["Outbound","Number"]
["Calling Lists",5]
["Campaigns",5]
["Campaign Groups",1]
["Treatments",2]
["Table Access",1]
["Filters",20]
["Routing","Number"]
["Skills",{"v":1000,"d":"1,000"}]
["Transactions",100]
["Objective Tables",1]
["Statistical Days",5]
["Statistical Tables",5]
["Action Codes",50]
["GVP","Number"]
["GVP Resellers"]
["GVP Customers"]
["GVP IVR Profiles"]
["Scheduled Tasks"]
[]
["Config DB Size (MB)",{"v":125.15625,"d":"125.16"}]

{"sheet":"GVP","index":2,"n_rows":16,"n_cols":2,"rows_kept":16,"flags":["formulas_cached_only"]}
["Genesys Voice Platform 7.5"," "]
["Use this spreadsheet to estimate the size of the  GVP Database for your environment. Some examples are provided.                                    1.  Change the values for your environment.                                                                                                                                   2. Your estimated database sizes appear in the last rows."]
["        "]
[]
["Entry","Value"]
["Calls Per Day",{"v":1000000,"d":"1,000,000"}]
["CDR Files Database Lifetime (Days)",7]
["Reporter Database Lifetime (Days)",90]
["RepDWH Database Lifetime (Days)",45]
["Collector Database Lifetime (Days)",15]
["Estimations"]
["Peaks DB Size (GB)",{"v":5,"d":"5.00"}]
["RepDWH DB Size (GB)",{"v":42.91534423828125,"d":"42.92"}]
["Collector DB Size (GB)",{"v":143.0511474609375,"d":"143.05"}]
["Reporter DB Size (GB)",{"v":85.8306884765625,"d":"85.83"}]
["CDR Files DB Size (GB)",{"v":13.3514404296875,"d":"13.35"}]

{"sheet":"Multimedia","index":3,"n_rows":14,"n_cols":3,"rows_kept":14,"flags":["formulas_cached_only"]}
["Multimedia 7.6"," "]
["Use this spreadsheet to estimate the size of the  Multimedia Database for your environment. Some examples are provided.                                    1.  Change the values in the number column for your environment.                                                                                                   2. Your estimated database sizes appear in the last rows."]
[]
[]
["Entry","Number"]
["Email Interactions Per Day",100]
["Chat Interactions Per Day",{"v":1000,"d":"1,000"}]
["Attached Data, in Kbytes",16," Recommended limit - 16 Kb"]
["Contacts",{"v":100000,"d":"100,000"}]
["Active Interactions maximum number",{"v":10000,"d":"10,000"}]
["UCS Database Lifetime (Days)",90]
["Estimations"]
["UCS DB Size (MB)",{"v":756.8359375,"d":"756.84"}]
["Interaction Server DB Size (MB)",{"v":190.4296875,"d":"190.43"}]

{"sheet":"OCS","index":4,"n_rows":36,"n_cols":4,"rows_kept":36,"merged":[[5,0,5,1]],"flags":["formulas_cached_only"]}
["Outbound Contact 7.6"]
["Use this spreadsheet to estimate the size of the Outbound Contact Database for your environment. Some examples are provided.                                                                1.  Change the values for your environment.                                                                                                                                   2. Your estimated database sizes appear in the last rows.\nNote:  This spread sheet supports up to 8 calling lists.  For more than 8 calling lists, use the following formula for estimated database sizing.",null,null," "]
[]
["Formula: "]
[]
["M  - number of calling lists,\nNi – number of records in the calling list i,\nLi – length of record for calling list i.\nsi – coefficient for index space.\nExample:  OCS uses two calling lists: List 1 contains 100000 records with record size 600 bytes and List 2 contains 50000 records with record size 450 bytes. Indexes occupy one-third of table space. Estimated database size will be: \n1.33 * (100000*600 + 50000*450) / (1024*1024) = 104.6 MB\n"]
[]
["Entry","Number"]
["Coefficient for index space (si)",1.33]
["Number of calling lists (M)",6,""]
[]
["Number of records in the calling list-1",{"v":100000,"d":"100,000"}]
["Length of record for calling list-1 (Bytes)",600]
[]
["Number of records in the calling list-2",{"v":50000,"d":"50,000"}]
["Length of record for calling list-2 (Bytes)",450]
[]
["Number of records in the calling list-3"]
["Length of record for calling list-3 (Bytes)"]
[]
["Number of records in the calling list-4"]
["Length of record for calling list-4 (Bytes)"]
[]
["Number of records in the calling list-5"]
["Length of record for calling list-5 (Bytes)"]
[]
["Number of records in the calling list-6"]
["Length of record for calling list-6 (Bytes)"]
[]
["Number of records in the calling list-7"]
["Length of record for calling list-7 (Bytes)"]
[]
["Number of records in the calling list-8"]
["Length of record for calling list-8 (Bytes)"]
[]
["OCS DB Size (MB)",{"v":104.64191436767578,"d":"104.64"},"MB"]

{"sheet":"DataMart","index":5,"n_rows":68,"n_cols":9,"rows_kept":68,"flags":["formulas_cached_only"]}
["                                        "," Select DB from drop-down","Record Length"]
["ODS and DataMart 7.5","Sybase",83,{"$nulls":4},"Database","Record Length"]
["Use this spreadsheet to estimate the size of the ODS and DataMart Database for your environment. \nSome examples are provided.                                                                                                                                                                               1. Select the database from the drop-down menu in the second column.                                                                                          2. Change the values for your environment.                                                                                                                3. Your estimated database sizes appear in the last rows.   ",{"$nulls":6},"Oracle",42]
[{"$nulls":7},"MS SQLServer",66]
["           Layouts",{"$nulls":6},"IBM DB2",58]
[{"$nulls":7},"Sybase",83]
["Outbound Contact Layout Templates","Number","Statistics"]
["CALL_LS",1,24]
["CMP",1,25]
["CMP_CALL_L",1,24]
["CMP_GR",25,7]
["GROFPLS",25,28]
["GROFQUEUES",5,11]
["O_AGENT",500,32]
["O_AGENT_GR",50,32]
["PLACE",250,28]
["QUEUE",5,11]
["ROUTEPOINT",25,11]
["VCB Layout Templates","Number","Statistics"]
["VCB_GQ_EV",5,9]
["VCB_GQUEUE",5,12]
["VCB_Q_EV",10,9]
["VCB_QUEUE",10,12]
["VCB_RP",50,12]
["VCB_TENANT",2,21]
["Enterprise Routing Layout Templates","Number","Statistics"]
["AGENT",{"v":1000,"d":"1,000"},28]
["GROFAGS",100,28]
["GROFPLS",25,28]
["GROQUEUES",5,11]
["PLACE",500,28]
["QUEUE",10,11]
["ROUTEPOINT",50,11]
["Multimedia Layout Templates","Number","Statistics"]
["ERMS"]
["EMAIL_AGENT",{"v":1000,"d":"1,000"},11]
["EMAIL_GAGENT",100,11]
["EMAIL_GPLACE",25,11]
["EMAIL_IQUEUE",50,5]
["EMAIL_PLACE",500,11]
["EMAIL_TENANT",2,11]
["Web Media"]
["CHAT_A",{"v":1000,"d":"1,000"},13]
["CHAT_GA",100,13]
["CHAT_GH",3,7]
["CHAT_GP",25,13]
["CHAT_P",500,13]
["Voice"]
["VOICE_A",{"v":1000,"d":"1,000"},22]
["VOICE_AG",100,27]
["VOICE_GQ",5,13]
["VOICE_P",500,22]
["VOICE_PG",25,27]
["VOICE_Q",10,13]
["VOICE_RP",50,13]
["VOICE_T",2,16]
[]
["Total Requests Number",{"v":149650,"d":"149,650"}]
[]
["Collection Time Profiles per Day",96]
[]
["ODS Lifetime (Days)",5]
[]
["ODS Size (GB)",{"v":7.773636281490326,"d":"7.77"}]
[]
["Datamart Lifetime (Days)",365]
[]
["DataMart Size (GB)",{"v":39.06889632344246,"d":"39.07"}]

{"sheet":"ICON","index":6,"n_rows":56,"n_cols":9,"rows_kept":56,"flags":["formulas_cached_only"]}
["Interaction Concentrator 7.5"]
["Interaction Database Size for","Oracle"]
["Use this spreadsheet to estimate the size of the  Interaction Concentrator Database for your environment. Some examples are provided.                                                                                                                                                                                    1. Select the database from the drop-down menu in the second column.                                                                                          2. Change the values for your environment.                                                                                                                                    2. Your estimated database sizes appear in the last rows.       ",{"$nulls":6},"Database","Code"]
[{"$nulls":7},"Oracle",1]
["Interaction Flow Details","Number",{"$nulls":5},"MS SQL Server",2]
["Interactions Per Day",{"v":2500000,"d":"2,500,000"},{"$nulls":5},"IBM DB2",3]
["Sites Per Interaction",2]
["Transfers Per Interaction",0]
["ACD Queues Per Interaction",0]
["Routing Points Per Interaction",0]
["Virtual Queues Per Interaction",0]
[]
["User Data Details","Value"]
["Number of Predefined Keys",0,{"$nulls":5},"YES",1]
["Number of Custom Keys",12,{"$nulls":5},"NO",0]
["Number of Historical Keys",0]
["Changes Per Historical Key",0]
[]
["Agent Activity Details","Value"]
["Number of Agents",1000]
["Number of Login Sessions Per Agent",1]
["Number of Interactions Per Agent",100]
["Number of Consulting Parties Per Interaction",0]
["Number of DNs Per Place",3]
["Number of Queues Per Agent",2]
["ACW Rate",0.1]
[]
["Outbound Activity Details","Value"]
["Outbound Calls Per Day",{"v":100000,"d":"100,000"}]
["Campaigns Per Day",1]
["Overdial Rate",{"v":0.1,"d":"0.10"}]
["Calling Lists Per Campaign",2]
["Number of Custom Fields Per Record",2]
["Number of Changed Fields Per Record",10]
["Number of Records Per Chain",2]
["Metric Snapshot Interval",600]
[]
["Operational Data","Value"]
["Workdays Per Year",356]
["Hours Per Workday",24]
[]
["Database Settings","Value"]
["BlockSize",8192]
["Ptfree",0.2]
[]
["ICON Settings","Value"]
["Record Interaction Details","YES"]
["Record User Data","YES"]
["Record Agent Activity","NO"]
["Record Outbound Activity","NO"]
[]
[]
["IDB Size (GB)","Table Size","Index Size","Total Size"]
["Per Day",{"v":59.75285834408878,"d":"59.75"},{"v":12.345313640123003,"d":"12.35"},{"v":72.09817198421177,"d":"72.10"}]
["Per Month",{"v":1772.6681308746338,"d":"1,772.67"},{"v":366.2443046569824,"d":"366.24"},{"v":2138.912435531616,"d":"2,138.91"}]
["Annually",{"v":21272.017570495605,"d":"21,272.02"},{"v":4394.931655883789,"d":"4,394.93"},{"v":25666.949226379395,"d":"25,666.95"}]

{"sheet":"WFM Oracle","index":7,"n_rows":58,"n_cols":5,"rows_kept":58,"flags":["formulas_cached_only"]}
["Workforce Management 7.6 with Oracle"]
[]
["Contact Center Configuration","Number"]
["Type of the Database Server:","Oracle"]
["Number of Sites:",3,"<--","Please enter the estimated number of Sites","nSites"]
["Number of Activities and Multi-Site Activities:",100,"<--","Please enter the estimated number of Activities","nActivities"]
["Number of Agents:",{"v":3000,"d":"3,000"},"<--","Please enter the estimated number of Agents","nAgents"]
["Number of Teams:",300,"<--","Please enter the estimated number of Teams","nTeams"]
["Number of Schedule Trades per Agent per Year:",15,"<--","Please enter the estimated number of Trading Transactions per Agent per Year","nTrading"]
["Number of Scenarios per Year for Same Activities:",5,"<--","Please enter the estimated number of Scenarios for Same Activities per Year","nScenarios"]
["Number of Days per Scenario:",30,"<--","Please enter the estimated number of Days in each Scenario","nDays"]
["Number of Factors:",15,"<--","Please enter the estimated number of Factors","nFactors"]
["Number of Events per Factor:",2,"<--","Please enter the estimated number of Events per Factor","nFactorEvents"]
["Number of Forecast Override Templates:",25,"<--","Please enter the estimated number of Forecast Override Templates","nTemp"]
["Number of Days per Override Template:",30,"<--","Please enter the estimated number of Days per Override Template","nTempDays"]
["Number of Forecast non-Override (weekly) Templates:",25,"<--","Please enter the estimated number of non-Override Templates","nTempWeekly"]
["Number of Calendar Items changes per Day:",10,"<--","Please enter the estimated number of Calendar changes per Day","nCalChanges"]
["Number of changed Calendar Items per transaction:",10,"<--","Please enter the estimated number of changed Calendar Items per each change","nCalItems"]
["Number of Calendar Items per Agent per Year:",10,"<--","Please enter the estimated number of Calendar Items per Agent per Year","nCalendar"]
[{"$nulls":3},"(count Vacations, Sick Days, Exceptions, Day Offs, etc.) "]
["Number of manual schedule changes per Agent per Year:",33,"<--","Please enter the estimated number of schedule changes for one Agent per Year","nSchChanges"]
["Polling Timer:",525600,"<--","Please enter the number of times WFM Daemon will ask WFM Server for updates per Year.","nPollingTimer"]
[{"$nulls":3},"Default setting is 1 minute = 365 * 24 * 60. Enter 0 if you will not use WFM Daemon."]
["Audit type:","Low","<--","Please select between Low and High Audit Level. Possible values are: Low or High.","nAuditLevel"]
[]
["Formulas used in calculations","Bytes","GB","Brief Explanations"]
["Configuration:",{"v":400360990.5,"d":"400,360,991"},{"v":0.37286522844806314,"d":"0.37"},"(nActivities * RecordSize + nAgents * RecordSize) * CONSTANT(17.70)"]
[{"$nulls":3},"By multiplying the sizes of Activities and Agents tables by this Constant you get the exact size of all the Configuration subsystem. \nThe constant is the average value calculated from many Customer databases on Oracle Server."]
["Agent Real Time:",{"v":772774350,"d":"772,774,350"},{"v":0.7197021972388029,"d":"0.72"},"365 days * nAgents * RecordSize"]
["Trading:",{"v":90794700,"d":"90,794,700"},{"v":0.08455915376543999,"d":"0.08"},"nAgents * (nTrading * RecordSize1 + nTrading * 2 * RecordSize2 + nTrading * 2 * RecordSize3)"]
["Calendar:",{"v":4758300,"d":"4,758,300"},{"v":0.004431512206792831,"d":"0.00"},"nAgents * nCalendar * RecordSize"]
["Performance Act:",{"v":530785919.99999994,"d":"530,785,920"},{"v":0.49433290958404535,"d":"0.49"},"365 days * 96 timesteps * nActivities * RecordSize"]
["Performance Team:",{"v":1312528320,"d":"1,312,528,320"},{"v":1.2223872542381287,"d":"1.22"},"365 days * 96 timesteps * nTeams * RecordSize"]
["Performance Act/Team:",{"v":1278784800,"d":"1,278,784,800"},{"v":1.1909611523151398,"d":"1.19"},"365 days * 96 timesteps * nTeams * RecordSize"]
["Performance Alerts:",{"v":3295022.4,"d":"3,295,022"},{"v":0.003068728744983673,"d":"0.00"},"CONSTANT (Average number of Alerts per Year = 10) * RecordSize"]
["Schedule Master:",{"v":417359250,"d":"417,359,250"},{"v":0.38869609124958515,"d":"0.39"},"nAgents * 365 * RecordSize"]
["Schedule Scenario:",{"v":417359250,"d":"417,359,250"},{"v":0.38869609124958515,"d":"0.39"},"nAgents * 365 * RecordSize"]
["Baseline Schedule:",{"v":41735925,"d":"41,735,925"},{"v":0.038869609124958515,"d":"0.04"},"nAgents * 365 * 10% * RecordSize"]
["Calendar Audit:",{"v":34419500,"d":"34,419,500"},{"v":0.03205565735697746,"d":"0.03"},"365 days * nCalChanges * nCalItems * RecordSize"]
["Trade Audit:",{"v":107055000,"d":"107,055,000"},{"v":0.09970273822546005,"d":"0.10"},"nAgents * RecordSize * (nTrading + nTrading * 2 + nTrading * 2 ) * 2"]
["Schedule audit:",{"v":491846850,"d":"491,846,850"},{"v":0.45806807465851307,"d":"0.46"},"nAgents*nSchChanges*RecordSize1 + nAgents*365*RecordSize2"]
["Trading acknowledgements:",{"v":529268688.00000006,"d":"529,268,688"},{"v":0.4929198771715165,"d":"0.49"},"nPollingTimer * nSites * RecordSize"]
["Schedule acknowledgements:",{"v":447558911.99999994,"d":"447,558,912"},{"v":0.4168217182159423,"d":"0.42"},"nPollingTimer * nSites * RecordSize"]
["Calendar acknowledgements:",{"v":154589472,"d":"154,589,472"},{"v":0.14397266507148743,"d":"0.14"},"nPollingTimer * nSites * RecordSize"]
["Forecast:",{"v":1216512,"d":"1,216,512"},{"v":0.001132965087890625,"d":"0.00"},"nScenarios * 2 * nDays * nActivities * RecordSize"]
["Forecast Events:",{"v":126913.8,"d":"126,914"},{"v":0.00011819768697023392,"d":"0.00"},"nFactors * nFactorEvents * 2 * RecordSize"]
["Forecast Override Templates:",{"v":21844800,"d":"21,844,800"},{"v":0.020344555377960205,"d":"0.02"},"nTemp * 96 * nTempDays * RecordSize"]
["Forecast Weekly Templates:",{"v":6116544,"d":"6,116,544"},{"v":0.005696475505828857,"d":"0.01"},"nTempWeekly * 96 * 7 * RecordSize"]
["Forecast Params:",{"v":1610565,"d":"1,610,565"},{"v":0.0014999555423855782,"d":"0.00"},"nActivities * nScenarios * RecordSize"]
[]
["Annual WFM Database size","Bytes","GB"]
["DB Size Year 1:",{"v":7066190584.7,"d":"7,066,190,585"},{"v":6.580902808066457,"d":"6.58"}]
["DB Size Year 2:",{"v":14132381169.4,"d":"14,132,381,169"},{"v":13.161805616132915,"d":"13.16"}]
["DB Size Year 3:",{"v":21198571754.1,"d":"21,198,571,754"},{"v":19.74270842419937,"d":"19.74"}]
["DB Size Year 4:",{"v":28264762338.8,"d":"28,264,762,339"},{"v":26.32361123226583,"d":"26.32"}]
[]
[]
[null,null,"Notes:","RecordSize for each subsystem is calculated using customer databases with real data on Oracle 10g."]

{"sheet":"WFM MSSQL","index":8,"n_rows":58,"n_cols":5,"rows_kept":58,"flags":["formulas_cached_only"]}
["Workforce Management 7.6 with Microsoft SQL Server"]
[]
["Contact Center Configuration","Number"]
["Type of the Database Server:","MSSQL"]
["Number of Sites:",3,"<--","Please enter the estimated number of Sites","nSites"]
["Number of Activities and Multi-Site Activities:",100,"<--","Please enter the estimated number of Activities","nActivities"]
["Number of Agents:",{"v":3000,"d":"3,000"},"<--","Please enter the estimated number of Agents","nAgents"]
["Number of Teams:",300,"<--","Please enter the estimated number of Teams","nTeams"]
["Number of Schedule Trades per Agent per Year:",15,"<--","Please enter the estimated number of Trading Transactions per Agent per Year","nTrading"]
["Number of Scenarios per Year for Same Activities:",5,"<--","Please enter the estimated number of Scenarios for Same Activities per Year","nScenarios"]
["Number of Days per Scenario:",30,"<--","Please enter the estimated number of Days in each Scenario","nDays"]
["Number of Factors:",15,"<--","Please enter the estimated number of Factors","nFactors"]
["Number of Events per Factor:",2,"<--","Please enter the estimated number of Events per Factor","nFactorEvents"]
["Number of Forecast Override Templates:",25,"<--","Please enter the estimated number of Forecast Override Templates","nTemp"]
["Number of Days per Override Template:",30,"<--","Please enter the estimated number of Days per Override Template","nTempDays"]
["Number of Forecast non-Override (weekly) Templates:",25,"<--","Please enter the estimated number of non-Override Templates","nTempWeekly"]
["Number of Calendar Items changes per Day:",10,"<--","Please enter the estimated number of Calendar changes per Day","nCalChanges"]
["Number of changed Calendar Items per transaction:",10,"<--","Please enter the estimated number of changed Calendar Items per each change","nCalItems"]
["Number of Calendar Items per Agent per Year:",10,"<--","Please enter the estimated number of Calendar Items per Agent per Year","nCalendar"]
[{"$nulls":3},"(count Vacations, Sick Days, Exceptions, Day Offs, etc.) "]
["Number of manual schedule changes per Agent per Year:",33,"<--","Please enter the estimated number of schedule changes for one Agent per Year","nSchChanges"]
["Polling Timer:",525600,"<--","Please enter the number of times WFM Daemon will ask WFM Server for updates per Year.","nPollingTimer"]
[{"$nulls":3},"Default setting is 1 minute = 365 * 24 * 60. Enter 0 if you will not use WFM Daemon."]
["Audit type:","Low","<--","Please select between Low and High Audit Level. Possible values are: Low or High.","nAuditLevel"]
[]
["Formulas used in calculations","Bytes","GB","Brief Explanations"]
["Configuration:",{"v":16352289.749999998,"d":"16,352,290"},{"v":0.015229256590828298,"d":"0.02"},"(nActivities * RecordSize + nAgents * RecordSize) * CONSTANT(9.37)"]
[{"$nulls":3},"By multiplying the sizes of Activities and Agents tables by this Constant you get the exact size of all the Configuration subsystem. \nThe constant is the average value calculated from many Customer databases on MSSQL Server."]
["Agent Real Time:",{"v":902411400,"d":"902,411,400"},{"v":0.8404361084103584,"d":"0.84"},"365 days * nAgents * RecordSize"]
["Trading:",{"v":152984250,"d":"152,984,250"},{"v":0.14247768558561802,"d":"0.14"},"nAgents * (nTrading * RecordSize1 + nTrading * 2 * RecordSize2 + nTrading * 2 * RecordSize3)"]
["Calendar:",{"v":5761500,"d":"5,761,500"},{"v":0.0053658150136470795,"d":"0.01"},"nAgents * nCalendar * RecordSize"]
["Performance Act:",{"v":631596000,"d":"631,596,000"},{"v":0.5882196128368378,"d":"0.59"},"365 days * 96 timesteps * nActivities * RecordSize"]
["Performance Team:",{"v":1699790399.9999998,"d":"1,699,790,400"},{"v":1.5830531716346739,"d":"1.58"},"365 days * 96 timesteps * nTeams * RecordSize"]
["Performance Act/Team:",{"v":1613066399.9999998,"d":"1,613,066,400"},{"v":1.502285152673721,"d":"1.50"},"365 days * 96 timesteps * nTeams * RecordSize"]
["Performance Alerts:",{"v":223914.7,"d":"223,915"},{"v":0.0002085368148982525,"d":"0.00"},"CONSTANT (Average number of Alerts per Year = 10) * RecordSize"]
["Schedule Master:",{"v":569400000,"d":"569,400,000"},{"v":0.5302950739860535,"d":"0.53"},"nAgents * 365 * RecordSize"]
["Schedule Scenario:",{"v":569400000,"d":"569,400,000"},{"v":0.5302950739860535,"d":"0.53"},"nAgents * 365 * RecordSize"]
["Baseline Schedule:",{"v":56940000,"d":"56,940,000"},{"v":0.05302950739860535,"d":"0.05"},"nAgents * 365 * 10% * RecordSize"]
["Calendar Audit:",{"v":18075895,"d":"18,075,895"},{"v":0.016834489069879055,"d":"0.02"},"365 days * nCalChanges * nCalItems * RecordSize"]
["Trade Audit:",{"v":44752500,"d":"44,752,500"},{"v":0.0416790135204792,"d":"0.04"},"nAgents * RecordSize * (nTrading + nTrading * 2 + nTrading * 2 ) * 2"]
["Schedule audit:",{"v":248909790,"d":"248,909,790"},{"v":0.2318153064697981,"d":"0.23"},"nAgents*nSchChanges*RecordSize1 + nAgents*365*RecordSize2"]
["Trading acknowledgements:",{"v":130716720.00000001,"d":"130,716,720"},{"v":0.12173943221569063,"d":"0.12"},"nPollingTimer * nSites * RecordSize"]
["Schedule acknowledgements:",{"v":159319872,"d":"159,319,872"},{"v":0.1483781933784485,"d":"0.15"},"nPollingTimer * nSites * RecordSize"]
["Calendar acknowledgements:",{"v":154589472,"d":"154,589,472"},{"v":0.14397266507148743,"d":"0.14"},"nPollingTimer * nSites * RecordSize"]
["Forecast:",{"v":277767,"d":"277,767"},{"v":0.0002586906775832176,"d":"0.00"},"nScenarios * 2 * nDays * nActivities * RecordSize"]
["Forecast Events:",{"v":126913.8,"d":"126,914"},{"v":0.00011819768697023392,"d":"0.00"},"nFactors * nFactorEvents * 2 * RecordSize"]
["Forecast Override Templates:",{"v":5641200,"d":"5,641,200"},{"v":0.005253776907920837,"d":"0.01"},"nTemp * 96 * nTempDays * RecordSize"]
["Forecast Weekly Templates:",{"v":1579536,"d":"1,579,536"},{"v":0.0014710575342178345,"d":"0.00"},"nTempWeekly * 96 * 7 * RecordSize"]
["Forecast Params:",{"v":48285,"d":"48,285"},{"v":4.496891051530838e-05,"d":"0.00"},"nActivities * nScenarios * RecordSize"]
[]
["Annual WFM Database size","Bytes","GB"]
["DB Size Year 1:",{"v":6981964105.25,"d":"6,981,964,105"},{"v":6.502460786374286,"d":"6.50"}]
["DB Size Year 2:",{"v":13963928210.5,"d":"13,963,928,211"},{"v":13.004921572748572,"d":"13.00"}]
["DB Size Year 3:",{"v":20945892315.75,"d":"20,945,892,316"},{"v":19.507382359122857,"d":"19.51"}]
["DB Size Year 4:",{"v":27927856421,"d":"27,927,856,421"},{"v":26.009843145497143,"d":"26.01"}]
[]
[]
[null,null,"Notes:","RecordSize for each subsystem is calculated using customer databases with real data on MSSQL Server 2000."]

{"sheet":"WFM DB2","index":9,"n_rows":58,"n_cols":5,"rows_kept":58,"flags":["formulas_cached_only"]}
["Workforce Management 7.6 with DB2"]
[]
["Contact Center Configuration","Number"]
["Type of the Database Server:","DB2"]
["Number of Sites:",3,"<--","Please enter the estimated number of Sites","nSites"]
["Number of Activities and Multi-Site Activities:",100,"<--","Please enter the estimated number of Activities","nActivities"]
["Number of Agents:",{"v":3000,"d":"3,000"},"<--","Please enter the estimated number of Agents","nAgents"]
["Number of Teams:",300,"<--","Please enter the estimated number of Teams","nTeams"]
["Number of Schedule Trades per Agent per Year:",15,"<--","Please enter the estimated number of Trading Transactions per Agent per Year","nTrading"]
["Number of Scenarios per Year for Same Activities:",5,"<--","Please enter the estimated number of Scenarios for Same Activities per Year","nScenarios"]
["Number of Days per Scenario:",30,"<--","Please enter the estimated number of Days in each Scenario","nDays"]
["Number of Factors:",15,"<--","Please enter the estimated number of Factors","nFactors"]
["Number of Events per Factor:",2,"<--","Please enter the estimated number of Events per Factor","nFactorEvents"]
["Number of Forecast Override Templates:",25,"<--","Please enter the estimated number of Forecast Override Templates","nTemp"]
["Number of Days per Override Template:",30,"<--","Please enter the estimated number of Days per Override Template","nTempDays"]
["Number of Forecast non-Override (weekly) Templates:",25,"<--","Please enter the estimated number of non-Override Templates","nTempWeekly"]
["Number of Calendar Items changes per Day:",10,"<--","Please enter the estimated number of Calendar changes per Day","nCalChanges"]
["Number of changed Calendar Items per transaction:",10,"<--","Please enter the estimated number of changed Calendar Items per each change","nCalItems"]
["Number of Calendar Items per Agent per Year:",10,"<--","Please enter the estimated number of Calendar Items per Agent per Year","nCalendar"]
[{"$nulls":3},"(count Vacations, Sick Days, Exceptions, Day Offs, etc.) "]
["Number of manual schedule changes per Agent per Year:",33,"<--","Please enter the estimated number of schedule changes for one Agent per Year","nSchChanges"]
["Polling Timer:",525600,"<--","Please enter the number of times WFM Daemon will ask WFM Server for updates per Year.","nPollingTimer"]
[{"$nulls":3},"Default setting is 1 minute = 365 * 24 * 60. Enter 0 if you will not use WFM Daemon."]
["Audit type:","Low","<--","Please select between Low and High Audit Level. Possible values are: Low or High.","nAuditLevel"]
[]
["Formulas used in calculations","Bytes","GB","Brief Explanations"]
["Configuration:",{"v":16352289.749999998,"d":"16,352,290"},{"v":0.015229256590828298,"d":"0.02"},"(nActivities * RecordSize + nAgents * RecordSize) * CONSTANT(9.37)"]
[{"$nulls":3},"By multiplying the sizes of Activities and Agents tables by this Constant you get the exact size of all the Configuration subsystem. \nThe constant is the average value calculated from many Customer databases on DB2 Server."]
["Agent Real Time:",{"v":873810000,"d":"873,810,000"},{"v":0.8137989789247513,"d":"0.81"},"365 days * nAgents * RecordSize"]
["Trading:",{"v":152984250,"d":"152,984,250"},{"v":0.14247768558561802,"d":"0.14"},"nAgents * (nTrading * RecordSize1 + nTrading * 2 * RecordSize2 + nTrading * 2 * RecordSize3)"]
["Calendar:",{"v":5761500,"d":"5,761,500"},{"v":0.0053658150136470795,"d":"0.01"},"nAgents * nCalendar * RecordSize"]
["Performance Act:",{"v":631596000,"d":"631,596,000"},{"v":0.5882196128368378,"d":"0.59"},"365 days * 96 timesteps * nActivities * RecordSize"]
["Performance Team:",{"v":1699790399.9999998,"d":"1,699,790,400"},{"v":1.5830531716346739,"d":"1.58"},"365 days * 96 timesteps * nTeams * RecordSize"]
["Performance Act/Team:",{"v":1613066399.9999998,"d":"1,613,066,400"},{"v":1.502285152673721,"d":"1.50"},"365 days * 96 timesteps * nTeams * RecordSize"]
["Performance Alerts:",{"v":223914.7,"d":"223,915"},{"v":0.0002085368148982525,"d":"0.00"},"CONSTANT (Average number of Alerts per Year = 10) * RecordSize"]
["Schedule Master:",{"v":569400000,"d":"569,400,000"},{"v":0.5302950739860535,"d":"0.53"},"nAgents * 365 * RecordSize"]
["Schedule Scenario:",{"v":569400000,"d":"569,400,000"},{"v":0.5302950739860535,"d":"0.53"},"nAgents * 365 * RecordSize"]
["Baseline Schedule:",{"v":56940000,"d":"56,940,000"},{"v":0.05302950739860535,"d":"0.05"},"nAgents * 365 * 10% * RecordSize"]
["Calendar Audit:",{"v":18075895,"d":"18,075,895"},{"v":0.016834489069879055,"d":"0.02"},"365 days * nCalChanges * nCalItems * RecordSize"]
["Trade Audit:",{"v":44752500,"d":"44,752,500"},{"v":0.0416790135204792,"d":"0.04"},"nAgents * RecordSize * (nTrading + nTrading * 2 + nTrading * 2 ) * 2"]
["Schedule audit:",{"v":248909790,"d":"248,909,790"},{"v":0.2318153064697981,"d":"0.23"},"nAgents*nSchChanges*RecordSize1 + nAgents*365*RecordSize2"]
["Trading acknowledgements:",{"v":130716720.00000001,"d":"130,716,720"},{"v":0.12173943221569063,"d":"0.12"},"nPollingTimer * nSites * RecordSize"]
["Schedule acknowledgements:",{"v":159319872,"d":"159,319,872"},{"v":0.1483781933784485,"d":"0.15"},"nPollingTimer * nSites * RecordSize"]
["Calendar acknowledgements:",{"v":154589472,"d":"154,589,472"},{"v":0.14397266507148743,"d":"0.14"},"nPollingTimer * nSites * RecordSize"]
["Forecast:",{"v":277767,"d":"277,767"},{"v":0.0002586906775832176,"d":"0.00"},"nScenarios * 2 * nDays * nActivities * RecordSize"]
["Forecast Events:",{"v":126913.8,"d":"126,914"},{"v":0.00011819768697023392,"d":"0.00"},"nFactors * nFactorEvents * 2 * RecordSize"]
["Forecast Override Templates:",{"v":5641200,"d":"5,641,200"},{"v":0.005253776907920837,"d":"0.01"},"nTemp * 96 * nTempDays * RecordSize"]
["Forecast Weekly Templates:",{"v":1579536,"d":"1,579,536"},{"v":0.0014710575342178345,"d":"0.00"},"nTempWeekly * 96 * 7 * RecordSize"]
["Forecast Params:",{"v":48285,"d":"48,285"},{"v":4.496891051530838e-05,"d":"0.00"},"nActivities * nScenarios * RecordSize"]
[]
["Annual WFM Database size","Bytes","GB"]
["DB Size Year 1:",{"v":6953362705.25,"d":"6,953,362,705"},{"v":6.475823656888679,"d":"6.48"}]
["DB Size Year 2:",{"v":13906725410.5,"d":"13,906,725,411"},{"v":12.951647313777357,"d":"12.95"}]
["DB Size Year 3:",{"v":20860088115.75,"d":"20,860,088,116"},{"v":19.427470970666036,"d":"19.43"}]
["DB Size Year 4:",{"v":27813450821,"d":"27,813,450,821"},{"v":25.903294627554715,"d":"25.90"}]
[]
[]
[null,null,"Notes:","RecordSize for each subsystem is calculated using customer databases with real data on DB2 Server 8.2."]

{"sheet":"ICON_IDBSize","index":10,"n_rows":51,"n_cols":9,"rows_kept":51,"hidden":true,"flags":["formulas_cached_only"]}
["Table","Row Size","Rows Per Day","Table Size Per Year","Index Size Per Year","Total Size Per Year","Rows Per Year","Comments"]
["GS_AGENT_STAT",218,0,0,0,0,0,null," "]
["GS_AGENT_STAT_WM",230,0,0,0,0,0]
["GX_SESSION_ENDPOINT",224,0,0,0,0,0]
["G_AGENT_STATE_HISTORY",583,0,0,0,0,0]
["G_AGENT_STATE_RC",745,0,0,0,0,0]
["G_CALL",600,{"v":5000000,"d":"5,000,000"},{"v":1458176000000,"d":"1,458,176,000,000"},{"v":569220128768,"d":"569,220,128,768"},{"v":2027396128768,"d":"2,027,396,128,768"},{"v":1780000000,"d":"1,780,000,000"}]
["G_CALL_HISTORY",218,{"v":10000000,"d":"10,000,000"},{"v":1005638623232,"d":"1,005,638,623,232"},{"v":355104628736,"d":"355,104,628,736"},{"v":1360743251968,"d":"1,360,743,251,968"},{"v":3560000000,"d":"3,560,000,000"}]
["G_CALL_STAT",326,{"v":5000000,"d":"5,000,000"},{"v":767461056512,"d":"767,461,056,512"},{"v":177552318464,"d":"177,552,318,464"},{"v":945013374976,"d":"945,013,374,976"},{"v":1780000000,"d":"1,780,000,000"}]
["G_CALL_USERDATA",2710,0,0,0,0,0]
["G_CALL_USERDATA_CUST",2523,0,0,0,0,0]
["G_CALL_USERDATA_CUST1",2523,0,0,0,0,0]
["R_CALL_USERDATA_CUST3",2523,0,0,0,0]
["G_DND_HISTORY",200,0,0,0,0,0,"Assuming that every agent press DND button once per day"]
["G_IR",368,{"v":5000000,"d":"5,000,000"},{"v":857750593536,"d":"857,750,593,536"},{"v":569220128768,"d":"569,220,128,768"},{"v":1426970722304,"d":"1,426,970,722,304"},{"v":1780000000,"d":"1,780,000,000"}]
["G_IR_HISTORY",223,{"v":10000000,"d":"10,000,000"},{"v":1005638623232,"d":"1,005,638,623,232"},{"v":682784628736,"d":"682,784,628,736"},{"v":1688423251968,"d":"1,688,423,251,968"},{"v":3560000000,"d":"3,560,000,000"}]
["G_IS_LINK",528,{"v":5000000,"d":"5,000,000"},{"v":1215146672128,"d":"1,215,146,672,128"},{"v":95638413312,"d":"95,638,413,312"},{"v":1310785085440,"d":"1,310,785,085,440"},{"v":1780000000,"d":"1,780,000,000"}]
["G_IS_LINK_HISTORY",277,{"v":5000000,"d":"5,000,000"},{"v":633989570560,"d":"633,989,570,560"},{"v":38678413312,"d":"38,678,413,312"},{"v":672667983872,"d":"672,667,983,872"},{"v":1780000000,"d":"1,780,000,000"}]
["G_LOGIN_SESSION",271,0,0,0,0,0]
["G_PARTY",676,{"v":10000000,"d":"10,000,000"},{"v":3240391114752,"d":"3,240,391,114,752"},{"v":632852439040,"d":"632,852,439,040"},{"v":3873243553792,"d":"3,873,243,553,792"},{"v":3560000000,"d":"3,560,000,000"}]
["G_PARTY_HISTORY",289,{"v":30000000,"d":"30,000,000"},{"v":3976843640832,"d":"3,976,843,640,832"},{"v":1065313886208,"d":"1,065,313,886,208"},{"v":5042157527040,"d":"5,042,157,527,040"},{"v":10680000000,"d":"10,680,000,000"}]
["G_PARTY_STAT",305,{"v":10000000,"d":"10,000,000"},{"v":1388739051520,"d":"1,388,739,051,520"},{"v":355104628736,"d":"355,104,628,736"},{"v":1743843680256,"d":"1,743,843,680,256"},{"v":3560000000,"d":"3,560,000,000"}]
["G_ROUTE_RESULT",1410,0,0,0,0,0]
["G_SECURE_USERDATA_HISTORY",837,0,0,0,0,0,"The table covered by the G_USEDATA_HISTORY table"]
["G_USERDATA_HISTORY",837,0,0,0,0,0]
["G_VIRTUAL_QUEUE",1569,0,0,0,0,0]
["GOX_CHAIN_CALL",283,0,0,0,0,0]
["GO_CAMPAIGN",295,0,0,0,0,0]
["GO_CAMPAIGNHISTORY",224,0,0,0,0,0]
["GO_CAMPPROP_HIST",348,0,0,0,0,0]
["GO_CHAIN",472,0,0,0,0,0,"Assuming that as average only half of a chain's records are processed to reach the target (whatever it means)"]
["GO_CHAINREC_HIST",349,0,0,0,0,0,"Assuming four changes per chain"]
["GO_CUSTOM_FIELDS",487,0,0,0,0,0]
["GO_FIELDHIST",781,0,0,0,0,0]
["GO_METRICS",467,0,0,0,0,0]
["GO_RECORD",983,0,0,0,0,0,"Assuming that there is 1-1 correspondence between GO_RECORD rows and outbound calls (e.g., if an outpound record has been processed twice during the day, there will be two rows in the GO_RECORD table)"]
["GO_SECURE_FIELDS",487,0," ",0,0,null,"Those two tables covered by the G_CUSTOM_FIELDS"]
["GO_SEC_FIELDHIST",781,0," ",0,0,null,"and GO_FIELDHIST tables respectively"]
["Total",null,{"v":100000000,"d":"100,000,000"},{"v":22840654946304,"d":"22,840,654,946,304"},{"v":4719021932544,"d":"4,719,021,932,544"},{"v":27559676878848,"d":"27,559,676,878,848"}]
[]
["Userdata Table","Row Size","Rows Per Day","Table Size Per Year","Index Size Per Year",null,"Rows Per Year","Comment"]
["G_CALL_USERDATA",130,0,0,0,0,0]
["G_CALL_USERDATA_CUST1",2523,{"v":5000000,"d":"5,000,000"},{"v":7290880000000,"d":"7,290,880,000,000"},{"v":177552318464,"d":"177,552,318,464"},{"v":7468432318464,"d":"7,468,432,318,464"},{"v":1780000000,"d":"1,780,000,000"}]
["G_CALL_USERDATA_CUST2",2523,0,0,0,0,0]
["G_CALL_USERDATA_CUST3",2523,0,0,0,0,0]
[]
["Helpers","Value"]
["Block Free Size",6486]
["Index Block Free Size",6424]
["Block Size",8192]
["Metrics Snapshots Per Day",144]

{"sheet":"IconRowSizes","index":11,"n_rows":84,"n_cols":21,"rows_kept":84,"hidden":true,"flags":["formulas_cached_only"]}
["Data Type","bigint","int","smallint","number (16)","number (19)","number (20)","datetime","varchar(50)","varchar(64)","varchar(128)","varchar(255)","Block Header","Row Header","Index Block Header","Index Row Header","Block Free Size","Index Block Free Size"]
["Bytes (Current)",11,6,4,9,11,11,11,53,65,129,258,84,3,161,8,6486,6424]
["Bytes (Oracle)",11,6,4,9,11,11,11,53,65,129,258,84,3,161,8,{"$nulls":4},"Header estimates for Oracle could be outdated (taken from several sources, including Oracle 7 documentation). Hopefully, progress should save memory, don't waste it."]
["Bytes (MSSQL)",8,4,2,9,9,13,8,52,66,130,257,0,15,0,16]
["Bytes (DB2)",8,4,2,9,10,11,10,52,66,130,258,84,3,161,8,{"$nulls":4},"For DB2 header estimates were just forcibly set to those of Oracle"]
[]
["Table","smallint","integer","bigint","number(16)","number(19)","number(20)","datetime","varchar(50)","varchar(64)","varchar(128)","varchar(255)","Row Size","IES 1","IES 2","IES 3","IES 4","IES 5","IES 6","IES 7"]
["GCX_AGENT_PLACE",0,13,2,1,0,0,3,0,0,0,0,141,17,20,0,0,0,0]
["GCX_CAMPGROUP_INFO",0,23,2,1,0,0,3,0,0,0,1,459,17,26,0,0,0,0]
["GCX_CAMPLIST_INFO",0,13,2,1,0,0,3,0,0,0,0,141,17,26,0,0,0,0]
["GCX_ENDPOINT_PLACE",0,13,2,1,0,0,3,0,0,0,0,141,17,26,0,0,0,0]
["GCX_FORMAT_FIELD",0,13,2,1,0,0,3,0,0,0,0,141,17,26,0,0,0,0]
["GCX_GROUP_AGENT",0,13,2,1,0,0,3,0,0,0,0,141,17,26,0,0,0,0]
["GCX_GROUP_ENDPOINT",0,13,2,1,0,0,3,0,0,0,0,141,17,26,0,0,0,0]
["GCX_GROUP_PLACE",0,13,2,1,0,0,3,0,0,0,0,141,17,26,0,0,0,0]
["GCX_GROUP_ROUTEDN",0,13,2,1,0,0,3,0,0,0,0,141,17,26,0,0,0,0]
["GCX_LIST_TREATMENT",0,13,2,1,0,0,3,0,0,0,0,141,17,26,0,0,0,0]
["GCX_LOGIN_INFO",0,14,2,1,0,0,3,0,0,0,0,147,17,26,0,0,0,0]
["GCX_OBJTABLE_RECORD",0,17,2,1,0,0,3,0,0,0,0,165,17,38,0,0,0,0]
["GCX_SKILL_LEVEL",0,14,2,1,0,0,3,0,0,0,0,147,17,26,0,0,0,0]
["GCX_SUBCODE",0,12,2,1,0,0,3,0,0,0,2,651,17,20,0,0,0,0]
["GC_ACTION_CODE",0,18,2,0,0,0,4,0,0,0,2,689,14,0,0,0,0,0]
["GC_AGENT",0,19,2,0,0,0,4,0,3,0,2,890,14,0,0,0,0,0]
["GC_APPLICATION",0,17,2,0,0,0,4,0,0,0,2,683,14,0,0,0,0,0]
["GC_ATTR_VALUE",0,18,2,0,0,0,4,0,0,0,3,947,14,0,0,0,0,0]
["GC_BUS_ATTRIBUTE",0,18,2,0,0,0,4,0,0,0,3,947,14,0,0,0,0,0]
["GC_CALLING_LIST",0,23,2,0,0,0,4,0,0,0,2,719,14,0,0,0,0,0]
["GC_CAMPAIGN",0,17,2,0,0,0,4,0,0,0,2,683,14,0,0,0,0,0]
["GC_ENDPOINT",0,20,2,0,0,0,4,0,0,0,3,959,14,0,0,0,0,0]
["GC_FIELD",0,23,2,0,0,0,4,0,0,0,3,977,14,0,0,0,0,0]
["GC_FILTER",0,18,2,0,0,0,4,0,0,0,2,689,14,0,0,0,0,0]
["GC_FOLDER",0,20,2,0,0,0,4,0,0,0,1,443,14,0,0,0,0,0]
["GC_FORMAT",0,17,2,0,0,0,4,0,0,0,2,683,14,0,0,0,0,0]
["GC_GROUP",0,19,2,0,0,0,4,0,0,0,2,695,14,0,0,0,0,0]
["GC_IVR",0,18,2,0,0,0,4,0,0,0,3,947,14,0,0,0,0,0]
["GC_IVRPORT",0,19,2,0,0,0,4,0,0,0,2,695,14,0,0,0,0,0]
["GC_LOGIN",0,18,2,0,0,0,4,0,0,0,1,431,14,0,0,0,0,0]
["GC_OBJ_TABLE",0,17,2,0,0,0,4,0,0,0,2,683,14,0,0,0,0,0]
["GC_PLACE",0,17,2,0,0,0,4,0,0,0,1,425,14,0,0,0,0,0]
["GC_SCRIPT",0,18,2,0,0,0,4,0,0,0,1,431,14,0,0,0,0,0]
["GC_SKILL",0,17,2,0,0,0,4,0,0,0,1,425,14,0,0,0,0,0]
["GC_SWITCH",0,19,2,0,0,0,4,0,0,0,1,437,14,0,0,0,0,0]
["GC_TABLE_ACCESS",0,21,2,0,0,0,4,0,0,0,3,965,14,0,0,0,0,0]
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["GC_TREATMENT",0,27,2,0,0,0,4,0,0,0,2,743,14,0,0,0,0,0]
["GC_VOICE_PROMPT",0,19,2,0,0,0,4,0,0,0,2,695,14,0,0,0,0,0]
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["G_AGENT_STATE_HISTORY",0,26,2,1,0,0,3,2,0,0,1,583,17,0,0,0,0,0]
["G_AGENT_STATE_RC",1,17,2,1,0,0,3,1,0,0,2,745,17,0,0,0,0,0]
["G_CALL",0,17,2,1,1,0,3,8,0,0,0,600,17,61,61,61,25,25]
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["G_CALL_STAT",8,24,2,1,0,0,1,1,0,0,0,326,17,61,0,0,0,0]
["G_CALL_USERDATA",0,6,2,1,0,0,1,1,0,0,10,2710,17,61,0,0,0,0]
["G_CALL_USERDATA_CUST",0,6,2,1,0,0,1,1,13,0,6,2523,17,61,0,0,0,0]
["G_CALL_USERDATA_CUST1",0,6,2,1,0,0,1,1,13,0,6,2523,17,61,0,0,0,0]
["G_CALL_USERDATA_CUST2",0,6,2,1,0,0,1,1,13,0,6,2523,17,61,0,0,0,0]
["G_DND_HISTORY",0,14,2,1,0,0,3,1,0,0,0,200,17,0,0,0,0,0]
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["G_IR_HISTORY",0,9,2,1,1,0,2,2,0,0,0,223,17,61,72,0,0,0]
["G_IS_LINK",0,15,2,1,0,0,4,2,0,0,1,528,17,25,0,0,0,0]
["G_IS_LINK_HISTORY",0,11,2,1,0,0,2,3,0,0,0,277,17,0,0,0,0,0]
["G_LOGIN_SESSION",0,17,2,1,0,0,3,2,0,0,0,271,17,14,61,0,0,0]
["G_PARTY",0,22,2,1,0,0,4,4,0,0,1,676,17,61,61,0,0,0]
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["G_PARTY_STAT",5,26,2,1,0,0,1,1,0,0,0,305,17,61,0,0,0,0]
["G_ROUTE_RESULT",0,16,2,1,0,0,3,9,0,0,3,1410,17,0,0,0,0,0]
["G_SECURE_USERDATA_HISTORY",0,16,2,0,1,0,2,2,1,0,2,837,19,0,0,0,0,0]
["G_USERDATA_HISTORY",0,16,2,0,1,0,2,2,1,0,2,837,19,0,0,0,0,0]
["G_VIRTUAL_QUEUE",0,26,2,1,0,0,3,6,0,0,4,1569,19,17,61,0,0,0]
["GOX_CHAIN_CALL",0,8,2,1,0,0,2,1,2,0,0,283,19,17,61,17,0,0]
["GO_CAMPAIGN",0,26,2,1,0,0,4,0,1,0,0,295,17,73,0,0,0,0]
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["GO_CAMPPROP_HIST",0,33,2,1,0,0,5,0,1,0,0,348,17,0,0,0,0,0]
["GO_CHAIN",0,23,2,1,0,0,4,0,4,0,0,472,17,73,0,0,0,0]
["GO_CHAINREC_HIST",0,26,2,1,0,0,3,0,2,0,0,349,17,0,0,0,0,0]
["GO_CUSTOM_FIELDS",0,15,2,1,0,0,4,0,1,0,1,487,17,73,85,0,0,0]
["GO_FIELDHIST",0,14,2,1,0,0,3,1,1,0,2,781,17,0,0,0,0,0]
["GO_METRICS",0,15,2,1,0,0,2,0,5,0,0,467,17,0,0,0,0,0]
["GO_RECORD",0,33,2,1,0,0,4,0,3,0,2,983,17,73,79,0,0,0]
["GO_SECURE_FIELDS",0,15,2,1,0,0,4,0,1,0,1,487,17,73,85,0,0,0]
["GO_SEC_FIELDHIST",0,14,2,1,0,0,3,1,1,0,2,781,17,0,0,0,0,0]