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aband
abandcallspercentage
ACD
acd 1 2 3 4 5 6 7 8 9 10 11 12
acw 1 2
address
agent 1 2
agents
alt
anne
asm 1 2
automatedresponse
aux
averabandcalltime
averageinteractionprocessingtime 1 2
averconsultstatustime 1 2
averdistribcalltime
averhandlestatustime 1 2
averinboundstatustime 1 2
averoutboundstatustime 1 2
avg 1 2 3


b 1 2 3 4 5
bill 1 2 3


c 1 2
changesbasednotification
chat_current_handled
chat_current_waiting
chat_total_abandoned
chat_total_answered
chat_total_entered
chat_total_inbound_handled
chat_total_transfers
click
coach 1 2 3 4 5 6 7
coaching 1 2 3 4 5 6 7
com 1 2
company
conf
configuration 1 2
consult 1 2
contentanalysis
ctrl 1 2 3
current_in_processing
current_in_processing_in_queue
current_in_queue
current_waiting_processing
current_waiting_processing_in_queue
currentagentstate
currentgroupstate
currentinteractioninprocessing 1 2
currentmaxwaitingtime
currentnumberintimerange
currentnumberintimerangepercentage
currentnumberwaitingcalls
currmaxcallwaitingtime
currnumberacwstatuses
currnumberconsultstatuses
currnumberdialingstatuses
currnumberinboundstatuses
currnumberinternalstatuses
currnumbernotreadystatuses
currnumberoutboundstatuses
currnumberringingstatuses
currnumberwaitingcalls
currnumberwaitstatuses


d
Dashboard
dashboard 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33
Dashboards
dashboards 1 2 3 4 5
desktop 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44
dist
distinguishbyconnectionid
distribcallspercentage
dn 1 2 3 4 5 6 7
dns


e 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
email
est
expectedwaittime


f
framework 1 2 3 4 5 6


g3
general_email_entered
general_email_forwarded
general_email_in_processing
general_email_internal
general_email_maximum
general_email_minimum
general_email_not_submitted
general_email_oldest_age
general_email_outbound
general_email_redirected
general_email_responded
general_email_response_time
general_email_terminated
general_email_transfers
general_email_waiting_processing
genesys 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37
gsd


h
handle 1 2
hold
holds


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