| Genesys
Telecommunications Laboratories, Inc. 2007 |
| Contents |
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| Introduction
This Supplement to the Genesys 7 Migration Guide applies to all 7.5 releases of the Gplus Adapter for Siebel CRM. Information may be added to this Supplement as subsequent versions of the product are released. To help you identify the specific differences between version 7.5 of the GenComm_universal.def file and version 7.2 of the GenComm7_universal.def file (the .def file) distributed with the Gplus Adapter for Siebel CRM, this Supplement provides a comprehensive list of all additions, changes, and deletions that distinguish the 7.5 .def file from its predecessor. Note that this information is supplied as an addendum to the Gplus Adapter for Siebel CRM section of the Migration Guide, and should be used according to the context established in that Guide. Although all customization of this .def file is your responsibility, you can use this list of the differences between the versions of this file, at your own risk, to update your customized 7.2 version of this file. You can use a properly updated 7.2 version of the .def file to deploy the 7.5 version of the Gplus Adapter for Siebel CRM. To do this, you would use your updated version in place of the the GenComm_universal.def file that is distributed on the Genesys CD for release 7.5. In addition to highlighting all of the different configuration settings in the 7.5 version, this supplement provides a Table of .def File Contents that lists the sections in the .def file and provides links to them. Each item in this Table of .def File Contents is linked to the corresponding section in the .def file, allowing you to jump directly to the text that interests you. You can copy and paste the text directly from this HTML file, which should facilitate the process of searching for and changing text in another .def file. The GenComm_universal.def file that is distributed on the Genesys CD includes changes necessary to deploy the standard 7.5 release of the Gplus Adapter for Siebel CRM. That .def file does not, of course, include any modifications or customizations that you have made. For more details on using this Supplement file for migration purposes, see the Overview section below. |
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| Differences Between 7.2 and 7.5 Versions of Gplus Adapter .def File |
Table of .def File Contents2 Changes in Configuration Parameters 3.1 Changes in Profile and Driver Parameters 3.2 Common Commands and Events 4.1 Changes in Profile and Driver Parameters 4.2 Changes in Commands and Events 4.2.1.1 ComposeGEmailToUnknown 4.2.1.2 ComposeGEmailToSelected 4.2.1.3 ComposeGEmailToContact 4.2.1.4 ComposeGEmailToActivitySender 4.2.1.7 OpenMediaTransferToAgent 4.2.1.8 OpenMediaTransferToQueue 4.2.2.1 OpenMediaWorkbinContent 4.2.2.3 OpenMediaWorkbinChanged 4.2.3.1 ComposeGEmailToUnknownT 4.2.3.2 ComposeGEmailToSelectedT 4.2.3.3 ComposeGEmailToContactT 4.2.3.4 ComposeGEmailToActivitySenderT 4.2.3.5 MakeChatWorkItemActive 4.2.3.6 OpenMediaTransferToAgentDo 4.2.3.7 OpenMediaTransferToQueueDo 4.2.3.8 RefreshWorkbinListView 4.2.3.9 MarkDoneChatPlaceInQueue 4.2.3.10 MarkDoneChatSetPropertiesData 4.2.4.3 OpenMediaInvitedFailed 4.2.4.4 OpenMediaAcceptedFailed 4.2.5.2 MarkDoneUpdateActivityStatus |
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Changes in the .def File1 OverviewThe text provided under sections 2 and following corresponds to the sections of the GenComm_universal.def file. Please note that the name of this file has been changed. In release 7.5, the file is named GenComm_universal.def. In release 7.2 and earlier, the file was named GenComm7_universal.def. Each section indicates how specific parameters in this .def file have changed from Adapter release version 7.2.000.13 to release version 7.5.000.12. The text is color-coded as follows:
Note that the Multimedia Component and the Media Routing Component use the same driver and profile. The Multimedia Component shares commands and events the Media Routing Component. The Media Routing section describe only the component specific commands and events. The Media Routing Component uses the Multimedia component commands and events. Note that this information is supplied as an addendum to the Gplus Adapter section of the Migration Guide, and should be used according to the context established in that Guide. General InstructionsMake a copy of your .def file to be used as a migration file and open it. Go through the list of .def file changes below, section by section, and apply the following instructions:
After you have implemented the changes described above, saving the resulting file should yield a .def file with the basic modifications required for Gplus Adapter 7, version 7.5.000.12. Incidental modifications that may be required to integrate the Gplus Adapter with other software applications or modifications are beyond the scope of this document. DisclaimerBe aware that your version of this file may have been edited and reorganized. If so, then the sections listed below are not necessarily in the same order as they appear in your version. For this and other reasons, it is impossible to formalize completely the process of migration when the original .def file has been customized. The instructions provided above are of a general nature, and do not guarantee success. You may have to modify these instructions or replace them entirely with your own procedures. The migration of a customized .def file is your sole responsibility. No guarantees are given or implied with respect to the effectivelness of this document. 2 Changes in Configuration Parameters
[Configuration Parameters]
AutoLogin = "UserPreference"
AutoLoginCmd = "SignOnGroup"
MultiTenancy = "FALSE"
PreferenceLoginCmd = "PreferenceLoginCmd"
PreferenceLogoutCmd = "PreferenceLogoutCmd"
RestoreScreenOnWorkResumed = "FALSE"
UpdateChannelStatusTable = "TRUE"
ConnectString = "CHANGE_ME"
CheckPopupBeforeExecute = "FALSE"
EmailInboundDoneQueue = "__STOP__"
EmailOutboundDoneQueue = "__STOP__"
MediaRoutingDoneQueue = "__STOP__"
MediaRoutingDefaultQueue ="E-mails for processing by agents"
FromAddress = "CHANGE_ME"
NewOutboundEmailQueue = "E-mails for processing by agents"
ReplyOutboundEmailQueue = "E-mails for processing by agents"
SendEmailNewDefaultQueue = "Outbound queue"
SendEmailReplyDefaultQueue = "Outbound queue"
NoteEmailBodyTruncated ="...Message is too large... whole content is attached as
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| Additional
Information
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. Please first consult the 7.2 and 7.5 versions of the Gplus Adapter for Siebel CRM Deployment Guide. |