Tag Setup Tab

The Tag Setup tab is used to set up the tag. Each of the values on this tab is described below.

XML Tag

The XML Tag is the tag name for the XML request or response. The tag name is case sensitive.

Type

The tag type is used to indicate the type of XML tag. Each of the types is described below.

Value

This field only appears when Static, Field, or Table is selected as the Type. For a Static Type, you can enter the value in the field. For a Field Type, you select a Field from the drop-down list of Genesys Agent Scripting Fields (excluding Tables). For a Table Type, select from a drop-down list of Genesys Agent Scripting Tables.