Templates Overview

Use the Templates option to import script page templates. Templates are useful to set a common look and feel for all script pages. A Template is an html file that is imported into Genesys Agent Scripting. The HTML file can be set up to have the basic formatting the user wants to have on each page. Selecting this option opens the Template List dialog box.

Preview Template

Use the Preview Template button to view the template.

Add

Use the button to add new templates. Clicking Add will open the Template dialog box.

Edit

Use the Edit button to modify existing templates. To edit a template, you must select one from the template list and click Edit. When this option is selected, the Template dialog box will appear. You can then edit any item on this window.

Delete

Use the delete button to delete an existing template. A confirmation message appears.

Deleting a template does not affect script pages that used this template. It only prevents its use in the future.

You may select multiple templates to be deleted by holding the Shift key while selecting the templates.