The E-mail XML Interface option creates an XML Interface to provide the ability to send an e-mail from Genesys Agent Scripting. This option opens the XML E-mail Wizard dialog box.
If you add a table
XML tag &endash; ”td”
type &endash; ”Column”
value &endash; ”Field from table”
Use the E-mail Interface Name field to provide a name for the interface that will provide the ability to send an e-mail. This name will be shown on the Genesys Agent Scripting button associated with this XML interface.
Click Cancel to stop the interface creation and close the dialog box.
Click the Next button to continue creating the XML Interface. The next page of the XML E-mail Wizard opens.
This field allows the user to choose the type of SMTP server from a drop-down list. The drop-down list has two choices: Port or Pickup Directory. If Port is selected, you must provide the SMTP Server name and Port. If Pickup Directory is selected, you must instead provide the Pickup Directory.
You may either select static or field. If Static is selected, you need to provide the name of the SMTP Server. If Field is selected, you need to select the field that is set to contain the name of the SMTP Server.
You may either select static or field. If Static is selected, you need to provide the port number for the SMTP Port. If Field is selected, you need to select the field that is set to contain the SMTP Port.
You may either select static or field. If Static is selected, you need to provide the Pickup Directory. If Field is selected, you need to select the field that is set to contain the SMTP Directory.
The Previous button will allow the user to go back to the previous page to review or change the information.
Click Cancel to stop the interface creation and close the dialog box.
Click the Next button to continue creating the XML Interface. The next page of the XML E-mail Wizard opens.
You may either select static or field. If Static is selected, you need to provide the e-mail addresses of the person(s) to whom the e-mail will be sent. If Field is selected, you need to select the field that is set to contain the e-mail addresses of the person(s) to whom the e-mail will be sent.
You may either select static or field.
You may either select static or field.
You may either select static or field. If Static is selected, you need to provide the e-mail address from which the e-mail will be sent. If Field is selected, you need to select the field that is set to contain the e-mail address from which the e-mail will be sent.
You may either select static or field. If Static is selected, you need to provide the information to appear in the subject of the e-mail. If Field is selected, you need to select the field that is set to contain the information to appear in the subject of the e-mail.
You may either select static or field. If Static is selected, you need to provide the information to appear in the body of the e-mail. If Field is selected, you need to select the field that is set to contain the information to appear in the body of the e-mail.
You may either select static or field.
The Previous button will allow the user to go back to the previous page to review or change the information.
The Finish button will create the E-mail Interface and will display a confirmation message indicating that the XML Interface has been created.
Click Cancel to stop the interface creation and close the dialog box.