View source for Documentation/System

=Genesys System-Level Guides=

Genesys system-level guides provide system-level reference information about the Genesys operating environment, supported media interfaces, product availability, interoperability, licensing, hardware sizing, database sizing, and migration. You can also find information on system security, events and models, resource capacity planning, and proactive content. You can use this information to help you plan upgrades for your Genesys software and  to add new Genesys products to your environment. Unless otherwise stated, these guides are valid for the Genesys 7.x-8.x releases to date. For additional details about changing or upgrading Genesys software, you should also review your product’s documentation.

{{NoteFormat|If you have any issues or questions about these System-Level Guides or want to provide feedback, please [[Contact Us|contact us]] for support.|2}}

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Release 8.x-9.x= 
===Documentation===

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====[[Documentation:System:Sizing:Welcome:Current|Genesys Sizing Tools]]====
Sizing calculators, guides, and other tools.</div>

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====[[Documentation:System:SOE:Welcome:Current|Supported Operating Environment Reference]]====
Provides operating environments information required to run Genesys applications.
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====[https://docs.genesys.com/Documentation/System/Current/SMI/Welcome Genesys Supported Media Interfaces Guide]====
Use this for information on supported media (switches, endpoints, gateways, soft and hard phones and more).
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====[[Documentation:System:GenIG:Welcome:Current|Genesys Interoperability Guide]]====
Use this document for product availability and interoperability when you plan to add or upgrade Genesys products.
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====[[Documentation:System:GenLic:Welcome:8.5.x|Genesys Licensing Guide]]====
Use this document for information on licensing concepts, terminology, and procedures for your environment. '''Note:''' This is associated with License Reporting Manager, which is no longer supported, and will enter the End of Life track when Billing Data Server is available for all deployment models. For questions, please contact your Genesys representative.
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===='''Genesys Migration Guide'''====
Use the {{Repository|g_mg.pdf||Genesys Migration Guide}} for migration information for major releases. '''Note:''' For 8.5 releases and onward, many products have their online Migration Guide. See the respective product documentation landing pages for links to them.
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===='''Genesys Hardware Sizing Guide'''====
Use {{Repository|g_sizing.pdf|5d74b7ce-cffc-43af-ae29-8b53d85c0bb1|Genesys Hardware Sizing Guide}} to provide system-level information about Genesys hardware sizing guidelines.
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===='''DB Sizing Worksheet'''====
Use  the {{Repository|g_DBSizing.xlsx|b6e5e590-f03a-42b3-8a7f-c0e966681998|DB Sizing Worksheet}} for information on how to size your environment.
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====[[Documentation:System:SDG:Welcome:8.5.x|Genesys Security Deployment Guide]]====
Use this document for information on how to configure security levels for your environment.
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===='''Docker Deployments and Container Management'''====
Use the following portal, [https://all.docs.genesys.com/Docker Genesys Docker Documentation], to find information on deployment, managing containers, and Docker volumes.
<!---[[Documentation:System:DDG:Welcome:latest|Docker Deployment Guide]]--->
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===='''Genesys 8.1 Resource Capacity Planning Guide'''====
Use the {{Repository|81g_pg_rescap.pdf|c38105a7-175a-4ae9-ac3e-3b40532b3751|Genesys 8.1 Resource Capacity Planning Guide}} for the methodology and inner workings of Genesys planning tools.
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===='''Genesys 8.0 Resource Capacity Planning Guide'''====
Use the {{Repository|80g_pg_rescap.pdf|74641f4d-d4da-40c2-b0a0-c510bd218217|Genesys 8.0 Resource Capacity Planning Guide}}  for the methodology and inner workings of Genesys planning tools.
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<!--====[http://docs.genesys.com/MoreDocs/Genesys_Supported_Operating_Environment_Reference_Guide Genesys Supported Operating Environment Reference Guide - OLD]====-->
<!--This version of the Supported Operating Environment Reference Guide is no longer being updated and will soon no longer appear on this site.-->
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===Other System-Level Resources===
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====[[Documentation/Options|Genesys Configuration Options]]====
Describes configuration options.
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====[http://docs.genesys.com/Glossary Genesys Glossary]====
Defines terms and abbreviations that occur in Genesys user documentation.
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===='''Genesys VMware Deployment Guide/Technical Considerations Guide'''====
{{Repository|Genesys_VMware_Deployment_and_Technical_Considerations_Guide.pdf|d1972fe0-b3ec-4253-8866-b8b429aea729|Genesys VMware Deployment Guide/Technical Considerations Guide}} provides best practices when implementing VMware virtualization.
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====[[Documentation:System:GenEM:Welcome:Current|Genesys Events and Models Reference Manual]]====
Use this document for information on the call and interaction events and models.
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===='''Framework 8.5 Combined Log Events Help'''====
{{Repository|85fr_logevents-help.zip||Framework 8.5 Combined Log Events Help}} provides specifications for common and application-specific log events.{{DownloadTips}}
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===='''Framework 8.1 Combined Log Events Help'''====
{{Repository|81fr_logevents-help.zip||Framework 8.1 Combined Log Events Help}} provides specifications for common and application-specific log events.{{DownloadTips}}
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===='''Framework 8.0 Combined Log Events Help'''====
{{Repository|80fr_logevents-help.zip||Framework 8.0 Combined Log Events Help}} provides specifications for common and application-specific log events.{{DownloadTips}}
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===='''Genesys 8.0 Proactive Contact Solution Guide'''====
Use the {{Repository|80g_sg-pc.pdf|bafe2193-3f23-4e81-a3b0-bcc7700338f3|Genesys 8.0 Proactive Contact Solution Guide}} for information on how to configure a proactive contact solution.
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===[https://docs.genesys.com/Documentation/ST Genesys Care (Support)]===
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===='''EOL Life Cycle Table'''====
Use the {{#Widget:ExtLink|link=https://all.docs.genesys.com/System/EOL|displaytext=End of Life Cycle Table}} <!---{{RepositoryTemp|Genesys_EOL_Life_Cycle_Table.pdf|278979735669|EOL Life Cycle Table}}---> for information on End of Life/End of Support plans.
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===='''Genesys Engage and PureConnect EOL Policy & Process'''====
{{Repository|Genesys Engage & PureConnect Lifecycle Policy.pdf||Genesys Engage & PureConnect Lifecycle Policy}} provides the Genesys End-of-Life Policy and process.
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===='''End of Sale Advisory: Genesys Hardware products'''====
{{Repository|End-of-Sale-Genesys-Hardware-Nov2020.pdf|| End of Sale Advisory: Genesys Hardware products for entire Genesys platform}} provides end-of-sale details for the third-party Hardware products.
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====[[Documentation:ST:Premise:Welcome:latest|Genesys Care Support Processes for On-Premises Licenses]]====
Provides information for On-Premise customers on how to work with Genesys Customer Care for Case Management, using the Knowledge Base, and guidance on other My Support features.
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===='''Genesys Care Support Guide for On-Premises Licenses'''====
{{Repository|Support Guide On-Premises.pdf|278978090721|Genesys Care Support Guide for On-Premises Licenses}} provides information for On-Premise customers on Response, Restoration and Resolution targets and Responsibilities.
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===='''Genesys Custom Application Support Guide'''====
{{Repository|Genesys_Custom_Application_Support_Program_Guide.pdf|da513a84-2155-42ef-9637-a90e9fef6f8b|Genesys Custom Application Support Guide}} provides guidelines for working with Customer Care for custom applications / solutions and PS assets.
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====[[Documentation:ST:Cloud:Welcome:latest|Genesys Care Support Processes for Cloud Subscriptions]]====
Provides information for Cloud customers on how to work with Genesys Customer Care for Case Management, using the Knowledge Base, and guidance on other My Support features.
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===='''Genesys Engage cloud Customer Care Support Guide'''====
Here's the link to this document: {{Repository|Genesys Engage_Cloud_Customer_Care_Support_Guide.pdf||Genesys Engage cloud Customer Care Support Guide}} provides information for Cloud customers on Response, Restoration and Resolution targets and Responsibilities.
<!--{{#Widget:ExtLink|link=https://genesys.my.salesforce.com/resource/1438974934000/CloudSubscriptionsPortal|displaytext=Genesys Care Support Guide for Cloud Subscriptions}}--> 
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====[[Documentation:ST:CloudReseller:Welcome:latest|Genesys Care Support Processes for Cloud Resellers]]====
Provides information for Cloud Resellers on how to work with Genesys Customer Care for Case Management, using the Knowledge Base, and guidance on other My Support features.
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===='''Genesys Care Support Guide for Cloud Resellers'''====
Here's the link to this document: {{Repository|Support Guide Genesys Care Cloud Resellers.pdf|278978435515|Genesys Care Support Guide for Cloud Resellers}}
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{{#Widget:ExtLink|link=https://genesys.my.salesforce.com/resource/1438974954000/CloudResellersPortal|displaytext=Genesys Care Support Guide for Cloud Resellers}}-->
Provides information for Cloud Resellers on Response, Restoration and Resolution targets and Responsibilities.
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7.6=
===Documentation ===
This tab covers the 7.6 release. Earlier releases have reached End of Support. If you have questions, contact your Genesys representative.
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====[http://docs.genesys.com/MoreDocs/Genesys_Supported_Operating_Environment_Reference_Guide Supported Operating Environment Reference Guide]====
Provides operating environments information required to run Genesys applications.
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====[http://docs.genesys.com/MoreDocs/Genesys_Interoperability_Guide Genesys Interoperability Guide]====
Use this document for product availability and interoperability when you plan to add or upgrade Genesys products.</div>

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===='''Genesys Migration Guide'''====
Use the {{Repository|g_mg.pdf|279016173317|Genesys Migration Guide}} for migration information for major releases.
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====[[Documentation:System:SMI:Welcome|Genesys Supported Media Interfaces Guide]]====
Use this for information on supported media (switches, endpoints, gateways, soft and hard phones and more).
</div>

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===='''Genesys Hardware Sizing Guide'''====
Use the {{Repository|g_sizing.pdf|5d74b7ce-cffc-43af-ae29-8b53d85c0bb1|Genesys Hardware Sizing Guide}} to provide system-level information about Genesys hardware sizing guidelines.
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===='''Genesys Licensing Guide''' ====
Use the {{Repository|80g_licensing.pdf|a95e98ad-c306-4294-9aa5-a605c3beee92|Genesys Licensing Guide}} for information on licensing concepts, terminology, and procedures for your environment.
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===='''Genesys 7.6 DB Sizing Worksheets'''====
Use the {{Repository|76g_DBSizing.xls|b8da7853-7c67-49b6-a418-683e9c9bb8ef|Genesys 7.6 DB Sizing Worksheets}} for information on how to size your environment.
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<!--{{Book|{{Repository|70g_sizing.pdf|a868ed2d-2612-48f8-aa45-92a3ac506cd5|Genesys 7 Hardware Sizing Guide}}|Use this document to provide system-level information about Genesys hardware sizing guidelines for 7.x releases.}}-->

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===='''Genesys 7.6 Resource Capacity Planning Guide'''====
Use the {{Repository|76g_pg_rescap.pdf|a1e4f394-02cf-42d2-ae94-f9ef88a977a6|Genesys 7.6 Resource Capacity Planning Guide}} for the methodology and inner workings of Genesys planning tools.
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===='''Genesys 7.6 Security Deployment Guide'''====
Use the {{Repository|76g_dep-security.pdf|728eb0d1-91a9-4613-b31d-c9ce1f939544|Genesys 7.6 Security Deployment Guide}} for information on how to configure security levels for your Genesys 7.6 environment.
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===='''Genesys 7.6 Security Deployment Guide - Japanese'''====
Use the {{Repository|76g_dep-security_JPN.pdf|b1add898-de28-4232-8675-8ee3162d7f4b|Genesys 7.6 Security Deployment Guide - Japanese}} for information on how to configure security levels for your environment.
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===Other System-Level Resources===
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===='''EOL Life Cycle Table'''====
Use the {{#Widget:ExtLink|link=https://all.docs.genesys.com/System/EOL|displaytext=End of Life Cycle Table}} for information on End of Life/End of Support plans.
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===='''Genesys VMware Deployment Guide/Technical Considerations Guide'''====
The {{Repository|Genesys_VMware_Deployment_and_Technical_Considerations_Guide.pdf|d1972fe0-b3ec-4253-8866-b8b429aea729|Genesys VMware Deployment Guide/Technical Considerations Guide}} provides best practices, when implementing VMware virtualization.
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====[[Documentation:System:GenEM:Welcome:Current|Genesys Events and Models Reference Manual]]====
Use this document for information on the call and interaction events and models.
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====[http://docs.genesys.com/Glossary Genesys Glossary]====
Defines terms and abbreviations that occur in Genesys user documentation.
</div>

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===='''Framework 7.6 Combined Log Events Help'''====
{{Repository|76fr_logevents-help.zip||Framework 7.6 Combined Log Events Help}} provides specifications for common and application-specific log events.{{DownloadTips}}
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===='''Genesys Use of Third Party Software'''====
{{Repository|Third-Party_Software_Disclaimer.doc|7ab87569-b35c-4188-9b82-75fd1dca3586|Genesys Use of Third Party Software}} covers the Genesys Use of Third Party Software.
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===='''Genesys Proactive Routing 7.6 Solution Guide'''====
Use the {{Repository|76g_sg-pr.pdf|446f219c-ca31-4b06-8cb9-72d45523e120| Genesys Proactive Routing 7.6 Solution Guide}} for information on how to configure a proactive contact solution, that relies on Outbound Contact, Universal Routing, Multimedia (now called eServices), and Genesys Desktop.
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[[Category:Landing]]{{Cargo_Popular|Title=System-Level Guides}}

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