Smart OtherDN Handling
For T-Server clients that provide the Agent ID value as the OtherDN attribute in requests to T-Server, T-Server can convert this OtherDN value using its knowledge of the association between the Agent ID and the DN to ensure the correct execution of the request by the switch. For switches expecting an Agent ID in the place of a DN for a particular operation, T-Server can convert the OtherDN value supplied by client to the Agent ID value that the switch expects.
Note: The ConvertOtherDN Extensions attribute key is also provided to enable this feature to be applied on a call-by-call basis.
Supported Requests
The following table shows the requests that assume the use of the OtherDN value as a switch directory number, and can therefore support the Smart OtherDN Handling feature.
Requests That Support Smart OtherDN Handling
| TRequest | Meaning of OtherDN Attribute | AgentID-to-DN Conversion | Reserved DN Conversion |
|---|---|---|---|
|
TMakeCall |
Call destination |
Yes |
Yes |
|
TMakePredictiveCall <ref>TMakePredictiveCall assumes that the directory number should be outside the switch; however, this request could also support Smart OtherDN Handling.</ref> |
Call destination |
Yes |
Yes |
|
TRedirectCall |
New destination for call |
Yes |
Yes |
|
TInitiateTransfer |
Call destination |
Yes |
Yes |
|
TMuteTransfer |
Call destination |
Yes |
Yes |
|
TSingleStepTransfer |
New destination |
No |
No |
|
TInitiateConference |
Call destination |
Yes |
Yes |
|
TSingleStepConference |
New destination for call |
Yes |
Yes |
|
TDeleteFromConference |
Conference member to be deleted |
Yes |
Yes |
|
TListenDisconnect |
Request target |
Yes |
Yes |
|
TListenReconnect |
Request target |
Yes |
Yes |
|
TCallSetForward |
Request target |
Yes |
Yes |
|
TGetAccessNumber <ref>T-Server cannot intercept these requests.</ref> |
DN for which Access Number is requested |
No |
No |
|
TSetCallAttributes <ref name="OtherDN">Only the listed route types are applicable for the OtherDN attribute conversion.</ref> |
Not specified |
No |
No |
|
TReserveAgentAndGetAccessNumber <ref name="OtherDN" /> |
DN for which Access Number is requested |
No |
No |
|
TMonitorNextCall |
Agent DN to be monitored |
Yes |
Not applicable |
|
TCancelMonitoring |
Agent DN that was monitored |
Yes |
Not applicable |
|
TRouteCall <ref name="OtherDN" /> |
New destination for call |
||
|
* RouteTypeUnknown
|
Yes |
Yes | |
|
* RouteTypeDefault
|
Yes |
Yes | |
|
* RouteTypeOverwriteDNIS
|
Yes |
Yes | |
|
* RouteTypeAgentID
|
Yes |
Yes |
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