Genesys Care Mobile App Guide

The Genesys Care Mobile App is intended to help you interact with Genesys more quickly and efficiently. After installing the Mobile App, you will be able to:

• Review your Open Cases (Support, Admin), including all public Case Updates
• Post updates to your Cases
• Contact any of our regional Customer Care Centers
• Chat with the Owner of your Support Case (or an available agent, if the case owner is unavailable) (Genesys Engage Premise and Genesys Cloud only)
• Request for Escalation and Case Closure
• View Alarms in your environment (Requires Remote Alarm Monitoring - Genesys Engage Premise only)
• Subscribe for notifications on your company’s cases (Critical or High), new Escalations or Cloud Incidents (Genesys Engage cloud)