CalendarOverScheduleData
Section: CalendarService
Default Value: 0
Valid Values: 0, 1, 2, 3
Changes Take Effect: Immediately
Dependencies: None
Specifies whether or not Calendar data overlaps Schedule data when checking agent time-off balances, enabling the resolution of conflicts between Granted or Preferred time-off items and schedule data.
The valid values are described, as follows:
- 0—Disables the resolution functionality (do not overlap—default value).
- 1—Enables overlap of only Granted Calendar time-off and Schedule data.
- 2—Enables overlap of Granted and Preferred time-off.
- 3—Enables overlap of Granted and non-wait-listed Preferred time-off. These requests are counted against an agent’s time-off balance and limits:
- All requests with the status Granted/Not Scheduled.
- Only wait-listed requests with the status Preferred/Not Scheduled.
AutoPublishTimeOffToSchedule
Section: CalendarService
Default Value: 0
Valid Values: 0, 1, 2
Changes Take Effect: Immediately
Dependencies: None
Specifies whether or not Granted time off is published to an agent's schedules when he/she requests time off.
The following valid values describe WFM’s response when agents request time off:
- 0—Feature is off.
- 1—Feature is on; a part-day time off cannot overlap exceptions.
- 2—Feature is on; a part-day time off deletes overlapped exceptions.
8.5.101.12
Workforce Management Server Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 04/20/16 | Hot Fix | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issues:
WFM Server no longer allows agents to request time off if there is insufficient Time-Off balance, the [CalendarService] AutoPublishTimeOffToSchedule configuration option value is set to 1, and the [CalendarService] CalendarOverScheduleData configuration option value is set to 0. Previously in this scenario, WFM Server allowed agents to request time off and scheduled it immediately, causing a negative Time-Off balance. (WFM-25634)
WFM Server's response time is improved when inserting Time-Off items. (WFM-25325)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.101.12.