8.5.112.04

Stat Server Release Notes

9.x

Stat Server is part of 9.x starting in 8.5.108.15.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
05/15/19	General		X	X	X	X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Stat Server, Real-Time Metrics Engine

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• Support for the following operating environments. See the Framework page in the Genesys Supported Operating Environment Reference Guide for more detailed information.
  • Oracle Linux 7
  • OpenJDK 11
  • Oracle 12c R2
  • Oracle 12c R2 RAC on Linux and Windows

Resolved Issues

This release contains the following resolved issues:

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In environments where the same time-range based statistics might simultaneously be open on different time-ranges, Stat Server now reports correct values for each time-range. Previously, because of an issue with the way statistics were identified internally, the value calculated for a statistic opened with one time-range might also have been reported for the same statistic opened with different time-ranges.

Below is an example of a time-range statistic that can be opened with different time-ranges (for instance, Range10-15 and Range16-20) and that could have been affected by the issue:

[Total_Short_Abandoned_Calls] 
Category=TotalNumberInTimeRange 
Description=Total number of calls abandoned within the specified time range 
Formula=DCID
MainMask=CallAbandonedFromRinging, CallAbandoned 
Objects=GroupQueues, Queue, RoutePoint 
Subject=DNAction

Statistical categories with mandatory time-ranges are:

• TotalNumberInTimeRange
• TotalNumberInTimeRangePercentage
• TotalTimeInTimeRange
• CurrentNumberInTimeRange
• CurrentNumberInTimeRangePercentage
• ServiceFactor1

Time-range can also be specified for the RelativeNumberPercentage statistical category. When specified, it is applied to actions/statuses in MainMask. (SS-8723)

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Stat Server no longer experiences lengthy episodes of 100% CPU consumption. Previously, in rare circumstances, Stat Server was not able to properly maintain internal monotonic time. As a result, Stat Server frequently recalculated all time-based statistics, leading to 100% CPU consumption. (SS-8695)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.112.04.