Jump to: navigation, search

9.0.026.04

CX Contact Release Notes


CX Contact is part of 9.x starting in 9.0.000.06.
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
07/21/21 General Under Shipping Control X


Helpful Links

Releases Info

Product Documentation

Genesys Products


What's New

This release includes the following new features and enhancements:

  • CX Contact now disables edit boxes in the UI for Stop and Help keyword responses if the alphanumeric Sender ID is configured for an SMS Campaign Group. (CLOUDCON-13371)



Resolved Issues

This release contains the following resolved issues:


In configurations with enabled Partitions, CX Contact now considers SMS Sender IDs and Email Domains as shared (not explicitly assigned to any partition) and displays them in the UI for active partitions. Previously, CX Contact did not consider SMS Sender IDs and Email Domains as shared and they were not displayed in the UI, even if an active partition was selected. (CLOUDCON-13572)


The CX Contact UI displays an error message when input files are found to have unsupported encoding during the upload process. Now, if the input file does not have UTF-8 encoding, CX Contact completes the imported job with status FAILED and displays the following error message: Unsupported input file encoding. (CLOUDCON-13553)


When an API request is sent to the cx-contact/v3/contact-lists/{id}/contacts-batch end-point to add a batch of records to a Contact List, CX Contact's internal object lock is now set correctly and no errors occur. Previously in this scenario, error code 500 sometimes occurred, due to the internal lock expiring prematurely. (CLOUDCON-13533)


CX Contact now preserves and correctly sets the Suppression List expiration property when new suppression entries are uploaded into the Suppression List, as a result of Automation Job execution. Previously in this scenario, CX Contact did not preserve the Suppression List expiration property and it was incorrectly set to Today. (CLOUDCON-13494)


In the List Details > Advanced view, CX Contact now correctly displays Contact Lists associated with labels defining Other21 and above fields. Previously, CX Contact displayed only details for the Other20 and below fields, regardless of the label associated with the Contact List. (CLOUDCON-13458)




Upgrade Notes

No special procedure is required to upgrade to release 9.0.026.04.

This page was last edited on October 7, 2021, at 12:16.
Comments or questions about this documentation? Contact us for support!