New In Interaction Workspace 8.1.4
The following topics have been added or changed significantly since the 8.1.3 release:
- You can now choose a skill, an agent group, or an interaction queue as a target for a Chat Consultation or Chat Conference.
- Lessons to support the Workbin and Queue Management for Team Leads feature have been added.
- A lesson to support the Change Password feature has been added.
This page was last edited on March 22, 2013, at 14:27.
Comments or questions about this documentation? Contact us for support!