Genesys Engage

Workspace Desktop Edition

Workspace Desktop Edition

Interaction Workspace 8.1 Deployment Guide
Introduction
Concepts And Features
Interaction Workspace Plug-ins
Interaction Workspace And Genesys 8
Role-Based Approach Of Genesys 8
Configuration And Administration By Using Options And Annexes
Configuring The Appearance And Content Of The User Interface
Customization
Deploying
Planning Your Deployment
Deployment Overview
ClickOnce Deployment
Non-ClickOnce Deployment
Configuring System-Access Permissions
Deployment Procedures
Preparing The Configuration Layer
Installing The Deployment Package
Deploying The ClickOnce Application On Your Web Server
Installing The Interaction Workspace Developer Toolkit
Installing The Application
Installing The Interaction Workspace SIP Endpoint
Installing Plug-ins For Interaction Workspace
Installing The Screen Capture Application
Functionality Overview
Agent Login And Authentication
Managing Agent Status
Managing Agent Inactivity
Previewing Incoming Interactions
Handling Interactions
Interaction Workspace SIP Endpoint
Recording SIP Voice Interactions
Active Recording And Screen Capture
E-Mail Quality Assurance
Monitoring SIP Voice Interactions
Monitoring Chat Interactions
Communicating Internally
Viewing Broadcast Messages
Viewing User And Group Metrics
Viewing Contact-Center Metrics
Managing Contacts
Hiding Selected Data In Logs
Client-side Port Security
Business Continuity
Accessibility And Navigation
Provisioning
Provisioning Functionality
Setting Up Agents On The System
Enabling Internal And External Communications
Enabling Agents to View KPIs and Contact Center Statistics
Enabling Agents To Manage Contacts
Overriding Interaction Workspace Options
System Support
Tables Of Supported Systems
Configuration Options Reference
Introduction To Configuration Options
Section: interaction-workspace
Accessibility Options
Active Recording Options
Agent Status Options
Broadcast Options
Business Continuity Options
Chat Options
Contact Options
Display Formats Options
E-Mail Options
Expression Options
Gadget and Statistics Gadget Options
General Options
IM Options
Interaction Options
Intercommunication Options
Keyboard Options
KPI Options
Log Options
Login Options
Main View Options
Open Media Options
Outbound Options
Security Options
Interaction Workspace SIP Endpoint Options
SMS Options
Spellchecker Options
Standard Responses Options
Statistics Options
Team Communicator Options
Toast--Interactive Notification--Options
View Options
Voice Options
Web Callback Options
Webproxy Options
Workbin Options
Workitem Options
Miscellaneous Options
Section: interaction-queue-presence
Section: queue-presence
Section: routing-point-presence
Section: KPI Name
Section: Object Statistic Name
Not Ready Reason Codes
Role Privileges
Active Recording Privileges
Broadcast Message Privileges
Case Information Privileges
Chat Privileges
Contact Management Privileges
E-Mail Privileges
IM Privileges
Interaction Bar Privileges
Interaction Workspace SIP Endpoint Privileges
Outbound Campaign Privileges
SMS Privileges
Standard Response Privileges
Statistics Privileges
Team Communicator Privileges
Team Lead Privileges
Voice Privileges
Web Callback Privileges
Workbins Privileges
Workitem Privileges
Change History
New In Interaction Workspace 8.1.301.00
New In Interaction Workspace 8.1.201.00
New In Interaction Workspace 8.1.001.00

Other guides

Workspace Desktop Edition User's Guide
Workspace Desktop Edition Developer's Guide
Custom Localization of Workspace Desktop Edition

8.1.3

Jump to: navigation, search

Language Packs

This page was last edited on January 14, 2013, at 16:41.

Comments or questions about this documentation? Contact us for support!

Contact

Contact Us

Genesys

Genesys Forums
Corporate Website

Customer Care

Customer Care Website
Support Guide – On-Premises
Support Guide – Cloud
Support Guide – Custom Apps

Legal

Legal Notices
General Disclaimer

Log in