SMS Session API

This is part of the Multimedia Interactions API section of the Web Services API.

Overview

This section describes general concepts employed by the SMS Session portion of the Web Services API and provides guidance for developers building SMS Session-related client applications.

Basic SMS Session Control

• SMS Session Resource
• Accept
• Reject
• SendMessage
• Leave
• Complete
• SendURL

More SMS Session Controls

• SendStartTypingNotification
• SendStopTypingNotification
• SetInFocus
• SetDisposition
• AddComment
• SendCustomNotice
• GetMessages

SMS Session User Data

• AttachUserData
• UpdateUserData
• DeleteUserData

Conferences and Transfers

• Transfer
• Invite
• Consult
• CancelConsult
• SendToAgents
• SendStartTypingToAgentsNotification
• SendStopTypingToAgentsNotification
• RemoveParticipantFromConference
• SendCustomNoticeToAgents

Supervisor Monitoring

• Monitor
• Coach
• BargeIn
• CancelSupervisorMonitoring
• Intrude
• SwitchToBargeIn
• SwitchToMonitor
• SwitchToCoach
• Get Agent Interactions