Genesys Skills Management Knowledge Base Articles

This manual contains the following knowledge base articles for Genesys Skills Management:

• Required changes to api.config in order to work through a proxy
• Crystal Report Default Value Records
• Updates to Microsoft Framework 4.6 may break Crystal Reports
• Org Data Setup
• Lost lead zeros when importing Orgdata
• Teleopti Orgdata Tips
• Nice IEX Orgdata Tips
• Changing Service Account Password
• DNA error when upgrading to 9.1