Procedure: Testing a Model on the Training Object

This topic describes part of the functionality of Genesys Content Analyzer.

1. On the Training tab, select Tools > Schedule Model Testing.
   The Model Testing Schedule dialog box opens, as shown in "Model Testing Schedule."






Model Testing Schedule

2. Select a testing object—that is, select a training object to use.
3. Select a model to test.
4. Enter a start time.
5. Click OK.

If the results are good and if your two training objects include some non-overlapping items, you can merge the two objects, by adding one to the other:


6. On the two-pane view of the Training tab (see the figure "Add Standard Responses to a Training Object)," select one training object on the right-hand pane.
7. Right-click and select Add Training Object from the shortcut menu.
8. In the dialog box that opens, select the other training object from the drop-down list, then click OK.