Adding More Text Objects to the Training Object

This topic describes part of the functionality of Genesys Content Analyzer.

Regardless of whether you have previously-categorized e-mails that you included in your training object, you can add more text objects to it in the following ways:

• Create new e-mails manually.
  
• Add standard responses or other training objects.
  
• Add uncategorized e-mails using the TO Data Analyzer.