Configuring Tenancy

Steps to configure tenancy (single-tenancy and multi-tenancy).

Configuring Single-Tenancy

Procedure: Configuring Single-Tenancy

Purpose: To configure a single tenant for your GMS/CS application

Steps

1. Edit your GMS/CS application with Configuration Manager or with Genesys Administrator.
2. In the Tenants tab, click Add to select your tenant.

Important

If you configure a single tenant:

• The configuration for the business-attributes section is compatible with the former 8.1 UCS/CS configuration.
• Do not modify your application to use the additional HTTP headers available for multi-tenancy. By default, Context Services uses the tenant ID defined in your Tenants tab.

Configuring Multi-Tenancy

Procedure: Configuring Multi-Tenancy

Purpose: To configure multiple tenants for your GMS/CS application

Important

This feature is available for GMS/CS applications only.

Steps

1. Edit your GMS/CS application with Configuration Manager or with Genesys Administrator.
2. In the Tenants tab, click Add to select your tenants.
   
3. For each tenant, define the associated business-attributes.<tenantID> section. For example, the business-attributes.CS section below defines the configuration for the CS tenant.