CTI Adapter for Zendesk User's Guide

What is the CTI Adapter for Zendesk?

Welcome to the CTI Adapter for Zendesk. These topics provide an overview of CTI Adapter for Zendesk and are intended for use by administrators and agents. These topics also describe the product functionality and the user interfaces (UI).

About This User's Guide

The following topics explain the product functionality of CTI Adapter for Zendesk:

Logging In

Find out information about logging into the CTI Adapter for Zendesk application.

Installing the CTI Adapter for Zendesk

Find out information about installing the CTI Adapter for Zendesk.

Configuring the CTI Adapter for Zendesk

Find out information about configuring the CTI Adapter for Zendesk.

Managing Calls

Find out information about managing calls using the dialpad.