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Universal Contact Server Deployment Guide

This is the Deployment Guide for Genesys Universal Contact Server 9.1.

Universal Contact Server (UCS) 9.1 interfaces with a cluster of Cassandra databases that store the following:

  • Contact information—Names, addresses, phone numbers
  • Context Services profiles and extensions
  • Contact history—Previous interactions with this contact

Deploying and Configuring Elasticsearch Plugin

Startup and Schema Creation


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This page was last modified on January 11, 2019, at 01:57.