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Deploying and Configuring UCS 8.5.3

Manually Install UCS 8.5.3

In order to provide standard responses, screening rules, categories, field codes, training models and PII information, you need to deploy and configure an HA pair of UCSs at release 8.5.3. To do this, follow the manual install/deploy procedures described here (new document).

UCS 8.5.3 Configuration Notes

When UCS 8.5.3 is installed, you need to carry out the following configuration:

  1. Add a connection from each of the UCS 9.1 nodes or the UCS 9.1 cluster application to the UCS primary 8.5.3 application.
  2. Set the following options in the [services] section of both the UCS 8.5.3 instances to disable receipt of requests related to contacts and interactions:
  3. services
        Archive=DISABLE
        ArchiveSynchro=DISABLE
        Callback=DISABLE
        Chat=DISABLE
        Contact=DISABLE
        CustomerView=DISABLE
        DataIntegrityCorrection=DISABLE
        DataStatistics=DISABLE
        Ixn=DISABLE
        OMContacts=DISABLE
        OMInteraction=DISABLE
        OMInteractions=DISABLE
        PhoneCall=DISABLE
        ResourceProperty=DISABLE
        Stat=DISABLE
        SystemInformation=DISABLE
        URSService=DISABLE
    

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This page was last modified on December 6, 2018, at 09:28.