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Configuring an HA Pair for non-cluster-enabled Clients

Two of the UCS instances in the cluster can be configured as a primary/backup pair in order to provide Genesys-standard high availability to clients which do not yet support connection to a UCS cluster.

In the configuration environment, the client will have a connection to the primary UCS configured. When this UCS is down the client will reconnect to its backup.

ConfigHA.png

Important
In the Solution Control Interface, one of the UCS appears with status BACKUP but it is active like other UCSs in the cluster. A switchover action changes only the UCS that has the status BACKUP.

Workspace Desktop Edition

WDE can be connected either as described above or to the UCS cluster as described below.

Connecting WDE to a UCS cluster

Workspace Desktop Edition does not support direct connection to the application cluster that was used to create the UCS cluster. Please use this information to connect WDE to a UCS 9.1.x cluster.

Other Genesys clients that require an HA pair

  • Orchestration Server
  • Universal Routing Server

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This page was last modified on December 28, 2018, at 15:13.