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Deploying GKC Content Management Server

UCS 9.1 requires the Content Management Server (CMS) component from Genesys Knowledge Center (GKC).

Process Summary

  1. Install CMS.
  2. Configure the CMS cluster.
  3. Confgure a CMS Load Balancer RAP.
  4. Optionally, configure a secure connection to CMS.

Install CMS

Using this procedure, install CMS. Use the application templates provided for CMS and Knowledge Center cluster.

Configure the CMS cluster

Using the procedure on this page, configure the CMS cluster.

Additionally, you must add the following sections and options values on the cluster application:

  • Section [cms.ucs] containing the following:
    • asyncsync-delay=1000
    • config-synchro-mode=periodically
    • fieldcode-format-locale=
    • replace-blank-fieldcode=false
    • screening-rules-sync-delay=10000
    • srl-enable=true
    • standard-responses-sync-delay=10000
    • synchronize-screening-rules=false
    • synchronize-standard-responses=false
  • Section [cms.cluster], containing values for the following (sample values below), depending on your database and server locations:
    • dbConnectionUrl=jdbc:sqlserver://<server_name_or_ip>:<port>;databaseName=<databasename>
    • dbPassword=xx
    • dbUsername=xx
    • jgroupsConfiguration=TCP
    • type=mssql

Configure a CMS Load Balancer Resource Access Point (RAP)

In release 9.1 UCS no longer accepts a direct connection to the CMS application, but requires a connection to a CMS Load Balancer RAP which must have the following options set in its [resource] section:

  • [resource]/solution=cms
  • [resource]/type=loadbalancer

Rap to cms.png

Configuring a Secure Connection (HTTPS) to CMS

Important
Genesys Knowledge CMS supports Transport Layer Security (TLS), which enables cryptographic and trusted communications between Genesys clients and servers. See the Genesys Security Deployment Guide for additional information about TLS.
  1. Configure the secured HTTP port in CMS as described here.
  2. In the CMS Load Balancer RAP (Resource Access Point) used in the UCS application or UCS cluster application for connection to CMS, configure the secure default port. The certificate used by the CMS Load Balancer RAP (or by Genesys Knowledge CMS if the RAP is configured with the host and port of CMS itself and a real external Load Balancer is not used in the deployment) should be in the Trusted Root Certificate Authority used by UCS.
  3. In either the UCS application or the UCS cluster application, configure the connection to CMS's secure port via a Resource Access Point (RAP). The RAP application needs to be configured to point to the host and port of the Load Balancer that will distribute these requests among Knowledge Center CMSs. If you use a single CMS, the RAP can point directly to this CMS.

  4. Cnx to cms.png


  5. Restart UCS.

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This page was last modified on May 28, 2018, at 21:13.