Updating Interaction Data in a Routing Strategy
It is possible for a routing strategy to update certain interaction attributes. To ensure that such an update is also made in the UCS database, use the following procedure.
- Log in to Interaction Routing Designer (or Composer) and open your strategy for editing.
- In the strategy, create an External Service block to call the OMInteraction service, using the Update method. The figure below shows a sample configuration.
- Save and reload the strategy.
This page was last modified on May 18, 2018, at 07:01.