Deploying and Configuring UCS 8.5.3
Manually Install UCS 8.5.3
In order to provide standard responses, screening rules, categories, field codes, training models and PII information, you need to deploy and configure an HA pair of UCSs at release 8.5.3. To do this, follow the manual install/deploy procedures described here (new document).
UCS 8.5.3 Configuration Notes
When UCS 8.5.3 is installed, you need to carry out the following configuration:
- Add a connection from each of the UCS 9.1 nodes or the UCS 9.1 cluster application to the UCS primary 8.5.3 application.
- Set the following options in the [services] section of both the UCS 8.5.3 instances to disable receipt of requests related to contacts and interactions:
services Archive=DISABLE ArchiveSynchro=DISABLE Callback=DISABLE Chat=DISABLE Contact=DISABLE CustomerView=DISABLE DataIntegrityCorrection=DISABLE DataStatistics=DISABLE Ixn=DISABLE OMContacts=DISABLE OMInteraction=DISABLE OMInteractions=DISABLE PhoneCall=DISABLE ResourceProperty=DISABLE Stat=DISABLE SystemInformation=DISABLE URSService=DISABLE