Interoperability between Workspace Desktop Edition 8.5 and other Genesys Products

This page provides interoperability information for Workspace Desktop Edition 8.5 with Genesys products from release 7.6 through 8.5..

Servers/Applications	Releases						Conditions/ Limitations
	7.6	8.0	8.1	8.5	9.0	9.1
Configuration Server	Not Supported	Supported	Supported	Supported	Not Applicable	Not Applicable	For release 8.0, supported for Configuration Server 8.0.2+
Genesys Administrator	Not Applicable	Supported	Supported	Not Applicable	Not Applicable	Not Applicable	For release 8.0, supported for Genesys Administrator 8.0.2+
Genesys Administrator Extension	Not Applicable	Not Applicable	Not Supported	Not Supported	Not Applicable	Not Applicable	For releases 8.1 and 8.5, Genesys Administrator Extension does not support importing metadata into the template.
Genesys Agent Scripting	Not Supported	Not Supported	Supported	Not Applicable	Not Applicable	Not Applicable
Genesys Chat	Not Supported	Supported	Supported	Not Applicable	Not Applicable	Not Applicable
Genesys Co-browse	Not Applicable	Not Applicable	Supported	Supported	Supported	Not Applicable
Genesys E-mail	Not Supported	Supported	Supported	Supported	Not Applicable	Not Applicable
Genesys Knowledge Center	Not Supported	Not Supported	Not Supported	Supported	Not Applicable	Not Applicable
Genesys Mobile Services	Not Applicable	Not Applicable	Not Applicable	Supported	Not Applicable	Not Applicable	Workspace Desktop Edition (WDE) supports Genesys Callback using GMS version 8.5.102 or higher.
Genesys Quality Management	Not Applicable	Not Applicable	Supported	Not Applicable	Not Applicable	Not Applicable
Genesys SMS	Not Supported	Supported	Supported	Not Applicable	Not Applicable	Not Applicable
Genesys Web Callback	Not Supported	Supported	Supported	Not Applicable	Not Applicable	Not Applicable
Genesys Web Engagement	Not Applicable	Not Applicable	Supported	Not Applicable	Not Applicable	Not Applicable
intelligent Workload Distribution	Not Applicable	Supported	Supported	Supported	Not Applicable	Not Applicable
Outbound Contact	Supported	Supported	Supported	Not Applicable	Not Applicable	Not Applicable
RTME (Stat Server)	Supported	Supported	Supported	Supported	Not Applicable	Not Applicable
SIP Server	Supported	Supported	Supported	Not Applicable	Not Applicable	Not Applicable
Social Media Engagement	Not Applicable	Not Supported	Supported	Supported	Not Applicable	Not Applicable
T-Server	Supported	Supported	Supported	Not Applicable	Not Applicable	Not Applicable
Universal Contact Server (UCS)	Not Supported	Supported	Supported	Supported	Not Applicable	Supported	The Contact Identification algorithm in UCS was reworked and may impact suggested Contacts and Contact Identification in Workspace Desktop Edition. Please see Contact Identification in the UCS 9.1 documentation for information.