Interoperability between Interaction Workspace 8.1 and other Genesys Products

This page provides interoperability information for Interaction Workspace 8.1.4 with Genesys products from release 7.6 through 8.5..

Servers/Applications	Releases				Conditions/ Limitations
	7.6	8.0	8.1	8.5
Configuration Server	Not Supported	Supported	Supported	Supported	Interactive Workspace 8.1.x does not support the multi-language feature of Configuration Server 8.5. For release 8.0, supported for Configuration Server 8.0.2+
Genesys Administrator	Not Applicable	Supported	Supported	Not Applicable	For release 8.0, supported for Genesys Administrator 8.0.2+
Genesys Administrator Extension	Not Applicable	Not Applicable	Not Supported	Not Supported
Genesys Agent Scripting	Not Supported	Not Supported	Supported	Not Applicable
Genesys Chat	Not Supported	Supported	Supported	Supported (see condition)	Interaction Workspace 8.1 is interoperable with Genesys Chat 8.5 if the Chat Server send-typing-notice-back option is enabled.
Genesys Co-browse	Not Applicable	Not Applicable	Supported	Not Supported
Genesys E-mail	Not Supported	Supported	Supported	Supported
Genesys SMS	Not Supported	Supported	Supported	Supported
Genesys Quality Management	Not Applicable	Not Applicable	Supported	Not Applicable
Genesys Web Callback	Not Supported	Supported	Supported	Not Applicable
Genesys Web Engagement	Not Applicable	Not Applicable	Supported	Not Applicable
intelligent Workload Distribution	Not Applicable	Supported	Supported	Not Supported
Outbound Contact	Supported	Supported	Supported	Not Applicable
RTME (Stat Server)	Supported	Supported	Supported	Supported
SIP Server	Supported	Supported	Supported	Not Applicable
Social Media Engagement	Not Applicable	Not Supported	Supported	Not Supported
T-Server	Supported	Supported	Supported	Not Applicable
Universal Contact Server (UCS)	Not Supported	Supported	Supported	Supported