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Support

If you have an issue or a question regarding Remote Alarm Monitoring or Workbench, you can submit a Support Case to Customer Care.

  1. Login to My Support and select Open a Case from the left-side menu.
  2. For Product Category, select Genesys Care Tools
  3. For Product, select Remote Alarm Monitoring (or Workbench)
  4. For Major Release, select 8.5
  5. Describe the issue on the next screen.
  6. Submit your case and a Customer Care tools specialist will contact you.


Open Remote Alarm Monitoring Case in My Support

WB Open Remote Alarm Monitoring Case in My Support 05-02-2017.png


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This page was last modified on 30 May 2017, at 11:39.