If you have an issue or a question regarding Remote Alarm Monitoring or Workbench, you can submit a Support Case to Customer Care.
- Login to My Support and click Continue to Dashboard button.
- On the Dashboard screen, select the Cases tile.
- On the Create and Manage Cases screen, select the Open a Support Case tile.
- For the Product Category field, select the Genesys Care Tools option.
- For the Product field, select the Remote Alarm Monitoring (or Workbench) option.
- For the Major Release field, select the 8.5 option.
- Describe the issue on the next screen.
- Submit your case and a Customer Care tools specialist will contact you.
Open Remote Alarm Monitoring Case in My Support
This page was last modified on November 15, 2018, at 10:51.