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If you have an issue or a question regarding Remote Alarm Monitoring or Workbench, you can submit a Support Case to Customer Care.

  1. Login to My Support and click Continue to Dashboard button.
  2. On the Dashboard screen, select the Cases tile.
  3. On the Create and Manage Cases screen, select the Open a Support Case tile.
  4. For the Product Category field, select the Genesys Care Tools option.
  5. For the Product field, select the Remote Alarm Monitoring (or Workbench) option.
  6. For the Major Release field, select the 8.5 option.
  7. Describe the issue on the next screen.
  8. Submit your case and a Customer Care tools specialist will contact you.

Open Remote Alarm Monitoring Case in My Support

WB Open Remote Alarm Monitoring Case in My Support 05-02-2017.png

This page was last modified on November 15, 2018, at 10:51.


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