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Alarms

If you are an on-premises user and have Remote Alarm Monitoring with Workbench, you will be able to access the Alarms and Alarm Notifications feature. You can view alarms and also set up alarm notifications.

Alarms Screen

To view alarms, tap the Menu icon ≡ and select Alarms. You can select any alarm to view additional details.

The Alarms list will populate based on a default view of all alarms by date received (descending order with most recent first). From the list, you will see a summary of key alarm information such as Origin, Server, Update Time/Date, and Issue Summary. The color coded box to the left of each alarm indicates the severity of the alarm ((Red = Critical, Yellow = Major, Green = Minor). At the top right of the screen, alarm counters summarize how many alarms have been received for that severity level.

Customizing the Alarms List View

You can also choose to view alarms by the alarm attributes you want. Select the checkbox on the top of the Alarms screen next to the Binocular.png Binocular icon. Then select Binocular.png to view the Filter Alarms screen. You can then select the alarms you'd like displayed including the alarm severity (Critical, Major and Minor), only active alarms, or within a date/time range that the alarms were received. Lastly, you can also disable certain Alarm Origins. Note that the View Multiple Customers option is for Partners to manage multiple end users (see the Multiview tab for more information).


Customer alarmList filtered edit.png Arrow.png Partner filterScreen edited.png Arrow.png Partner filterDateSelection edited.png

(left) Alarms List Screen, (middle) Filter Alarms Screen, (right) Date and Time Range

Alarm Details

Select any alarm on the alarms list screen to view the details of that specific alarm. You can click on the Contact Us button Telephone.png if you need to speak with a Genesys representative. Your call will be routed to the regional Genesys Customer Care location closest to you.

Alarm details android.png

Alarm Details Screen

Alarm Notifications

Included with Remote Alarm Monitoring with Workbench is the benefit of receiving alarm notifications. To enable, tap the Menu icon ≡ and select Settings. From the Settings screen, select Alarm Notifications and then check the Enable Alarm Notifications box. You can also select which alarm severities to be notified about.

AndroidSettings.png AndroidAlarmNotifications.png

(left) Android Settings Screen and (right) Alarm Notifications Screen


Multiview Alarm List for Partners

If you are a Genesys Partner managing more than one end user with Remote Alarm Monitoring, you can view all your customers and their active alarms.

From the Alarms List screen, select the Binocular.png Binocular icon to bring up the Filter Alarms screen. Turn on Multiview by enabling the "slider" for View Multiple Customers.

Alarm severities may be filtered and the alarm counters at the top right will count based on customer accounts that are displayed in an expanded mode. Refer to the image below for an example. The first customer does not have Remote Alarm Monitoring (no valid license), the second customer is in a minimized view mode and thus the alarms are not "counted," and the third customer that is in an expanded view mode does have its alarms counted and the data displays in the Alarm Counters at the top right of the screen.

Partner multiView.png

Alarms List Displaying Multiple End Users

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This page was last modified on 12 February 2018, at 10:09.