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Software Requirements

Workbench supports the following operating systems:

  • Windows Server 2008 and 2012
  • Linux:
    • Red Hat Enterprise Linux (RHEL) 6 or later
    • CentOS 6 or later

Before Workbench installation, the following software must be installed on the host where you will install Workbench:

  • Java™ Platform Standard Edition Runtime Environment 8, 64-bit (JRE™ 8)
  • Genesys Local Control Agent (LCA)

Optionally, if you want to use the Workbench Log Extractor for log event correlation, install Genesys Care Log File Management Tool (LFMT) v8.5 on a different host than the Workbench host. The Workbench Log Extractor component must be installed on the same host as the Log File Management Tool.


  • The JAVA_HOME environment variable must be set to point to the JRE 8 installation directory. To determine the directory to which JAVA_HOME points:
    • On Windows, run echo %JAVA_HOME% in a command prompt window. Example output: C:\Program Files\Java\jre1.8.0_91
    • On Linux, run echo $JAVA_HOME in a terminal window. Example output: /usr/java/jre1.8.0_91
  • If the JAVA_MAX_MEM environment variable is not defined, Workbench will use up to 2 GB of memory. If you want to allow Workbench to use more or less memory than 2 GB, specify the desired maximum in this variable in megabytes (for example, 4000M). You can create or change the JAVA_MAX_MEM environment variable at any time, and changes will take effect the next time Workbench is stopped and restarted. To see the current setting for JAVA_MAX_MEM:
    • On Windows, run echo %JAVA_MAX_MEM% in a command prompt window.
    • On Linux, run echo $JAVA_MAX_MEM in a terminal window.

The Workbench Client is web-based, and is compatible with the following web browser:

  • Google Chrome™, most recent stable version

Hardware Requirements

The following hardware requirements for the Workbench host apply to both physical and virtual servers.

  • XEON class quad-core (4 core) processor
  • 8 GB memory
  • 200 GB Disk storage

There is also a requirement of about 500 MB of space for temporary files in the user’s directory (typically /home/<username> on Linux and C:\Users\<username> on Windows). These files are automatically deleted at the end of successful Workbench installation.

This page was last modified on February 23, 2018, at 07:37.


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