Using our Genesys Care Mobile App allows you to receive alarm notifications anytime and anywhere. When an alarm notification comes in, you can quickly view the alarm details. Designated Contacts can also view the alarm support case and post case updates via the mobile app. Read-Only access levels can view alarms and case details.
Once Remote Alarm Monitoring is activated, alarm data will be pushed out to your iOS or Android device.
Please review the Genesys Care Mobile App Guide for information on where to download (iOS and Android available) our mobile app, how to use the mobile app, and the type of alarm data you can view.