Log File Management Tool
The Genesys Log File Management Tool (LFMT) expedites resolution time by quickly getting more complete and accurate troubleshooting information to the experts working the issue. Benefits to installing LFMT include:
- Immediate proactive retrieval of log files when a critical alarm is received
- Fast and targeted log file capture
- Reliable log file retention
Please view the Log File Manager Tool Deployment and User's Guide section for more information.
Log File Retrieval Service
After the successful deployment of LFMT, request the Log File Retrieval Service. Log File Retrieval Service allows Customer Care to proactively retrieve log files on your behalf to expedite resolution time after an alarm is received.