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Workbench Basic Architecture

Workbench communicates with several components in your Genesys environment, as shown in the figure below:

  • Configuration Server to monitor configuration changes
  • Solution Control Server to monitor alarm conditions
  • Genesys Application Servers where the Workbench Agent is deployed, to collect some application and server health metrics
  • The server hosting the Log Indexer and Central Log Storage, and running the Workbench Log Extractor, if you have deployed Log File Management Tool

Workbench Architecture

Workbench Architecture With WB-Agent-and-Log-Extractor updated 06-23-2016.png

Workbench Architecture with Remote Alarm Monitoring

When Remote Alarm Monitoring is also deployed, Workbench communicates over SSL secure connections with these additional components at Genesys, as shown in the figure below.

  • Genesys Customer Alarm Collector to report alarms detected in your environment
  • Genesys Care Mobile Application to notify you about alarms as they are detected
  • Genesys Customer Care to route each Critical and Major alarm to a support expert, who proactively opens a case and immediately begins to troubleshoot the issue

Workbench Architecture with Remote Alarm Monitoring

Workbench Architecture With Alarm-Monitoring WB-Agent-and-Log-Extractor updated 06-23-2016.png

This page was last edited on November 29, 2019, at 14:41.


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