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Log File Management Tool General Deployment

This chapter contains general information for the deployment, configuration, and installation of LFMT.

Deployment Summary

This section contains the following sections:

  1. LFMT Prerequisites.
  2. Deployment of LFMT Collector.
  3. Deployment of LFMT Indexer.
  4. Deployment of LFMT Client.
  5. Configuration of Central Log Storage.
  6. Configuration of the LFMT Database.
  7. Deployment and configuration of RSYNC and SSH.

Prerequisites

Software Requirements

The following software must be installed before deploying the Log File Management Tool:

  • Genesys Administrator Extension 8.1.x (8.1.4 preferred) running on Java 7 or later, and all of its associated components.
Important
For those production environments that run pre 8.1 Framework, you must install Framework 8.1 or higher on the LFMT Server host, in order for Genesys Administrator Extension to work.
  • JDK 1.7 or later
  • Perl 5.16 or later

LFMT requires the deployment of a log index database, and supports the following database management systems:

  • PostgreSQL 9.1 or later
  • Oracle DBMS 11 or later
  • Microsoft SQL Server 2005 or 2008

LFMT is compatible with Genesys 8.1.x software, and supports the following operating systems:

  • Windows 2008
  • LINUX:
    • Red Hat Enterprise Linux (RHEL) 5.6
    • CentOS 5.6

The LFMT Client is web-based, and is compatible with the following web browsers:

  • Microsoft Internet Explorer 9 or later
  • Mozilla Firefox 17.0.1 or later
  • Google Chrome 24.0.1312.52 or later

System Security Requirements

  1. Review the Related Topics and Recommendations section.
  2. Open the following internal ports between the LFMT Server and the Genesys application servers. This is needed for RSYNC to talk to Genesys application servers.
    1. Port 22 for SSH—Required for LFMT ongoing operation
    2. Port 135 for WMI—Required only during LFMT installation and configuration
  • Open the following external ports for the LFMT Server to send log packages to the Genesys FTP server, or to a partner server if a partner is providing some support.
    1. Ports 20 and 21 for FTPS—Required for LFMT ongoing operation
    2. Port 8080 for Tomcat or Jetty
    3. Port 5432 for PostgreSQL, port 1521 for Oracle, port 1433 for MSSQL—Required only if on a different host than the LFMT Server
  • Create a Windows account with Administrator privileges on the server running Genesys Administrator Extension and LFMT.
  • Consider assigning a dedicated NIC on each Genesys application server for the LFMT Server—recommended but not required.
  • The LFMT Server must be able to resolve DNS addresses for all Genesys application hosts and vice versa.
  • This page was last modified on March 4, 2016, at 10:51.

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