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suspending-wait-timeout

Section: sml
Default Value: 10
Valid Values: 5 - 600
Changes Take Effect: Immediately


Specifies a timeout, in seconds, after the Stop Graceful command is issued to an application within the Management Layer, during which the status of the application should change to Suspending if the application supports graceful shutdown. If the status of the application does not change to Suspending before the timeout expires, it is assumed that the application does not support graceful shutdown, and it is stopped ungracefully.

Starting and Stopping a Stat Server Solution

This topic applies to Stat Server deployed in cluster mode and contains procedures for starting and stopping a Stat Server solution on the supported platforms. Starting a Stat Server solution starts all of the applications configured within the solution. Likewise, stopping the Stat Server solution stops all of the solution’s applications. Start procedures assume that you have properly configured the solution as well as configured and installed the applications that are defined as the solution's components. If not, refer to Configuring a Stat Server Cluster Solution.

You can also start and stop each Stat Server application that is a component of a Stat Server solution independent of starting the solution; however, this method of sequential invocation is not recommended. All clustered Stat Server applications should be started simultaneously in order to achieve the objectives of the cluster. Refer to Starting and Stopping a Stat Server Application for this information.

What Must Be Running Prior to Start

Genesys recommends that you start a Stat Server solution with certain applications already running; namely:

  • Configuration Server
  • SIP Cluster (if Cluster mode selected)

In addition, to start a Stat Server solution from the Genesys Administrator or Genesys Administrator Extension (GAX), have the following up and running:

  • Solution Control Server
  • Local Control Agent
  • Genesys Administrator / GAX

If you have configured the Stat Server application to write to a database, also have running:

  • RDBMS
  • DB Server ( if compatibility mode with work via DB Server selected)

Starting a Stat Server Solution

Starting a solution entails starting all of the solution's components in the order that is specified by each components startup priority. You can start a Stat Server solution in any of the following ways:

  • From Genesys Administrator
  • From the Windows command line

Using Genesys Administrator

1. Open Genesys Administrator, navigate to the Solutions folder, and locate your Stat Server Solution object.

2. In the Solutions pane, right-click your Stat Server solution and select Start Solutions.

3. Click Yes in the confirmation box that appears.

Your Stat Server solution starts. For information about how to use Genesys Administrator, refer to Framework 8.5 Genesys Administrator Help.

On Windows, from the Command Line

You can also start a Stat Server solution from the Windows command line using the Framework mlcmd.exe command-line utility. This utility is located in the folder in which Solution Control Server was installed. Refer Framework 8.5 Management Layer User's Guide for information about how to use this utility, its parameters, and its output.

Stopping a Stat Server Solution

Stopping a solution entails stopping all of the solution's components. You can stop a Stat Server solution in any of the following ways:

  • Using Genesys Administrator/GAX (This is the recommended approach.)
  • Manually on Windows
Tip
Be sure that the autorestart property is cleared for the Stat Server Application to prevent Stat Server from self-starting.

Using Genesys Administrator

1. Open Genesys Administrator, navigate to the Solutions folder, and locate your Stat Server Solution object.

2. In the Solutions pane, right-click your Stat Server solution and select Stop Solutions.

Tip
Stat Server does not support the ability to gracefully shut down. If, at this step, you select Stop Solutions Gracefully, the Management Layer performs an abrupt shut down of the Stat Server solution. For this scenario, consider configuring the suspending-wait-timeout option

3. Click Yes in the confirmation box that appears. Your Stat Server solution stops.

On Windows

If the Stat Server solution is running as a Windows application switch to its console window and press Ctrl+Break to stop it.

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This page was last modified on July 15, 2015, at 21:32.