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Configuring Options for a Stat Server Solution

This topic describes the options that you can use on the Options tab to configure a Stat Server solution. Refer to Configuring a Stat Server Application to learn how to configure the individual Stat Server components of a Stat Server solution and to the Statistics Configuration Options to learn about the options that you can use to configure statistics for your Stat Server solution.

Importing Statistical Types into a Solution

You can use the statistical parameters that are defined within the Genesys provided Stat Server application templates within a Stat Server solution as well as within a Stat Server application.

However, this template includes configuration sections that do not pertain at all to a Stat Server solution. Moreover, the template does not include the one section that is mandatory for all Stat Server solutions; namely, the [cluster] section, described below. You can either modify your configuration file as needed before importing it or modify the solution’s configuration following import.

Mandatory Options

You must configure the host option (see description below) within the [cluster] section of a Stat Server solution in order to start the solution.

cluster Section

A Stat Server solution must contain the [cluster] section in order to provide reporting for a SIP cluster. Table below describes this section's options

Configuration Options for the cluster Section

Option Description
host Specifies the host name for the Stat Server solution. Stat Server uses this value as an integrity check only for Stat Server instances upon their start-up. If the host name of a Stat Server instance does not match that specified within this section, that Stat Server instance will not start.

Specifying a value for this option is mandatory.

Default Value: Not applicable

Valid Values: host name

Changes Take Effect: When Stat Server is restarted

reset-delay Specifies the delay, in seconds, during which time Stat Server tries to synchronize data for a given interval from all nodes of the Stat Server cluster. This delay is applicable to reset-based statistics. The busier your network, the higher the value you should set for this option.

Default Value: 2

Valid Values: 1–30

Changes Take Effect: When Stat Server is restarted

take-event-attached-data-changed-from-iproxy Controls whether Stat Server will mask EventAttachedDataChanged TEvents through its T-Controller connection of SIP Server when SIP Server transmits attached data about regular DNs to Stat Server.

If set to no, Stat Server receives and processes EventAttachedDataChanged TEvents through its connections with both T-Controller and Interaction Proxy; the traffic between SIP cluster and Stat Server cluster in this scenario is higher than the resulting traffic when this option is set to yes.

If set to yes, Stat Server stops processing such TEvents through its T-Controller connection with SIP Server but continues processing them through its Interaction Proxy connection using Stat Server’s best effort. Nodes connected to the Interaction Proxy interface of SIP Server propagate EventAttachedDataChanged TEvents through shared memory.

  • If EventAttachedDataChanged arrives too early (such as when there is lower latency on Stat Server’s connection with Interaction Proxy than on its connection with T-Controller), Stat Server buffers EventAttachedDataChanged TEvents.
  • If EventAttachedDataChanged arrives too late (such as when there is lower latency on Stat Server’s connection with T-Controller than on its connection with Interaction Proxy), Stat Server discards EventAttachedDataChanged (thereby causing some loss of data).
  • If a call is in progress during the startup of Stat Server node that is connected to T-Controller, changes to user data (propagated through shared memory) become visible only after other call-related events become visible and are received by that node. Data loss results if the node receives no other call-related events in this scenario.
  • If Stat Server's Interaction Proxy connection is lost, no changes to user data changes will be visible on the associated agent DNs until such time that the connection is reestablished.

Default Value: no

Valid Values: yes, no

Changes Take Effect: When Stat Server is restarted

Note: Setting this value to no can adversely impact performance.

Statistical Parameter Sections

All stat-type, time-profile, filter, and time-range sections of a Stat Server cluster must be defined at the solution level. When Stat Server operates in cluster mode (SSc), Stat Server ignores any of these sections that might be defined at the Stat Server application level. Log-level options, must be defined at the application level. Conversely, SSc ignores this section when it is defined on the Options tab of the Stat Server Solution object.

You define statistical parameter sections on the Options tab of the Stat Server solution in the same manner that you define these sections on the Options tab of a Stat Server application. Refer to the Stat Server User's Guide for this information.

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This page was last modified on September 2, 2015, at 07:25.