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8.5.101.22

Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
12/23/15 Hot Fix X X X X

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Workforce Management

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What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


WFM Web now restores settings that were not preserved on some computers while users were switching between Schedule views in Web for Supervisors. (WFM-25202)


WFM Web no longer displays an unexpected error message when the Overheads view is selected from the breadcrumbs bar after Enterprise, Business Unit, or Multi-Site Activity objects are selected in the following Forecast views: Volumes, Staffing, or Graphs. This issue was introduced in release 8.5.101.18. (WFM-25199)


In the Configuration > Activities > Statistics view, when configuring statistic types using the Queue or Routing Point objects, WFM Web now attaches the switch names to these objects while saving statistics configuration for Activities. Previously, these objects were saved without the switch name, which prevented WFM Data Aggregator from subscribing the Activities to these objects, causing the following error message to display in the Data Aggregator log: STAT_ERR: Error event from StatServer received. ReqId=xx Msg='Switch is not found on Tenant '<name>'. (WFM-25185)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.101.22.

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This page was last modified on April 26, 2016, at 14:34.