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8.5.101.14

Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
11/20/15 Hot Fix X X X X

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Workforce Management

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List of Release Notes

What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


WFM Web now preserves the selected Planning Period in the Web for Supervisors > Schedule Agent-Extended view when switching between views, and preserves the selected date in the Web for Supervisors > Schedule State Group Totals view. Previously, WFM Web was not preserving these settings in these views. (WFM-25024)


WFM Web now successfully runs the Agent Properties report, even if it contains agents that do not have skills for any existing activity. Previously if these types of agents were included in the Agent Properties report, WFM Web stopped generating it and an error appeared. (WFM-25022)


Changing agents skills from primary to secondary in WFM Web for Supervisors no longer causes errors. Previously, changing the priority of agents skills prompted the following error message to appear: An unexpected issue occurred while processing this request. (WFM-25021)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.101.14.

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This page was last modified on April 26, 2016, at 14:22.