Maintenance Notice - PDF Generation
Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.

Note: Access to static files, including PDF files that are not dynamically generated from our web-based content, is unaffected.

Jump to: navigation, search


Section: CalendarService
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

Specifies how WFM Server processes multiple time-off requests submitted simultaneously by a single agent.

If this option value is set to true WFM Server processes these time-off items in one batch. If set to false, WFM Server processes these time-off items one-by-one.

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/02/18 Update X

Helpful Links

Releases Info

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

WFM's improved handling of notifications now prevents database deadlocks. Previously, deadlocks could occur in high-concurrency environments when schedule change notifications were being polled by multiple clients. (WFM-30082)

WFM now calculates Time-Off balances correctly when agents have several Time-Off types assigned to the same Time-Off rule. Previously in this scenario, WFM sometimes calculated Time-Off balances incorrectly. (WFM-30036)

WFM now correctly processes all Time-Off Bidding requests. Previously, WFM missed some requests while processing Time-Off bids if the [CalendarService] BatchRequest option was set to false. (WFM-28498)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on July 24, 2018, at 16:45.


Comment on this article:

blog comments powered by Disqus